Chris showed up promptly. He quickly and efficiently addressed our problems. We were pleased with…read morethe price. Will definitely use O&M in the future! Six stars!!

Exceptional O & Plumbing Service Experience…read more I highly recommend O & M Plumbing for any plumbing needs. In particular, Chris F. has consistently demonstrated exceptional skill and professionalism on every project of mine. His attention to detail and commitment to quality workmanship set him apart as a truly outstanding plumber. Project Background I recently purchased an older home, full of charm and distinctive bathrooms. However, I encountered a leak in the master shower that required the p-trap under the shower drain to be replaced before new tile work could be completed. My concern was that reconnecting the new p-trap to the antique cast iron drains in the foundation might cause the cast iron to crumble. Chris F.'s Approach and Solutions Chris came to the rescue, using a camera down the drain to evaluate the situation. He explained the difference between what was probable and what was possible, providing two bids: one for the probable good case and one for the possible problem case. Having used Chris before with excellent results, I trusted his methods, which are always the least intrusive and focused on effective access. In the worst-case scenario, Chris would need to cut and excavate a 2' x 2' hole in the foundation around the shower drain, then tunnel no more than five feet under the foundation from that access point to secure a solid connection to the iron drainpipe. In the best-case scenario, he would only need to excavate a 2' x 2' hole around the shower drain to replace and secure the new p-trap. He also showed me pictures of his past work for reassurance. Successful Outcome Fortunately, the best-case and probable case prevailed. While fixing the p-trap, Chris also discovered an unrelated drain leak under the foundation, which he repaired at no extra charge. I felt I received excellent value for the service provided. Professionalism and Work Quality Chris left the work site clean, as he has always done in the past. He and his co-worker collaborated well, using a small and quiet jackhammer designed specifically for plumbing foundation work. The new drain looks beautiful, and I can confidently proceed with the new tile work, knowing that the unseen part of the shower is sound and affordable. Appreciation Thanks to O & M Plumbing for introducing me to Chris F. and Mike. Both are good and considerate professionals, and I am grateful to have them working in my home.

They responded timely and their rate was reasonable. This was our second time using them for…read moreplumbing issues and we will use them again, if needed.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

The technician was great -- very professional, knowledgeable, and took the time to explain…read moreeverything clearly. I have no complaints about the quality of the work or the service provided. Everything was handled smoothly, and the experience with the technician was excellent. The only reason for giving 4 stars instead of 5 is the pricing. Compared to other companies in the area, their rates were more than double. While the service itself was good, I believe the cost was significantly higher than expected.

Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

Brad was professional, courteous, and on time. He was able to unclog our drains, and he left the…read moreentire area very clean. He also gave us advice as to how we can manage/monitor our drain issues that were related to our air conditioning condensation that was the cause of our problem. Brad was very thorough and presented himself as a knowledgeable and capable plumber.

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

Thank you, Kirk and Ryan, for the quick and professional service. Ryan replaced our garbage…read moredisposal on Friday and came back Saturday morning to troubleshoot a leak in the dishwasher to see if it was related to the disposal. Turns out it wasn't ... just another challenge of an older home and aging appliances. Oh, the joys of home maintenance. Really appreciate the communication and willingness to help us out, Kirk. Glad to have y'all on speed dial now.

WOWZERS. I feel like we hit the Water Heater Replacement lotto. They offer the absolute best price,…read morehave great reviews, and boogied out the same day I called. Nate is a tremendous asset to the Plumb & Order brand. What a genuine good soul - expert, kind, personable, on time, knowledgeable with a can do customer service acumen. I am excited for our new Water Heater installation tomorrow and shall update this upon its completion. Go team and it's my hope Nate gets recognized for being a super ambassador for Plumb & Order. This is a company who makes its customer feel valued as if to say, "We're glad you found us."

We are renovating our kitchen because of a water leak. Gilbert fixed the leak and came back when…read morethere was a question about a gas line. He is responsive, upbeat, and awesome at fixing whatever is needed related to plumbing (both the water and gas lines). He's always who we call first.

I'm super grateful to Gilbert and Blue Dragon Plumbing for a job well done and for being so…read moreresponsive and personable. He didn't once try to upsell me and give me services I didn't need; the upselling and price gouging is a major problem I've run into with other companies trying to cover their overhead. Gilbert was cost-competitive, honest, professional, and when I needed follow-up assistance he came straight away to get things sorted for me. As a female homeowner, I look for professionals I can trust; I trust Gilbert/Blue Dragon Plumbing and will absolutely call them again in the future. Thank you!!

Kyle was fast to respond to our water heater call. This was discovered at 7 in the evening. We were…read moreable to stop the water ourselves, but he was over the next morning and had a new water heater in place before lunchtime. Reasonable price, friendly service and quick resolution are reading why I would call this company again.

After hours service request. Showed up quickly and went above and beyond. Highly recommend.read more