I have been a loyal patient of Dr. Smiley's and Dr. Dollenmayer's since the 1980s. With very good…read morereason, I have returned year after year. The Doctors and staff are wonderful. My childrens' first eye exams were with Dr. Pat and even now in their mid 20s are continuing patients as well. You won't find a more caring and capable group to take the very best care of your eye sight. I will continue to recommend them and refer people to their office.

Optometrist is top notch, wouldn't go anywhere else for my exam. Purchasing glasses is another…read morestory. They have limited frames, and staff turnover has had a negative effect on their customer service. Between the technician not collecting appropriate funds, and the rude interaction with staff who did not contact me until 10 days later notifying me my glasses were still not yet ordered, treating me like a delinquent over the phone (after patronizing the practice for over 12 years), requiring me to make another run to their facility to fix the problem they caused - I decided this was all a red flag for me. I went elsewhere for my eyeglass purchase. Sad to see the office go downhill like that.

When it come to my eye care , I prefer not to be treated as a cattle lead to the slaughterhouse as…read moreyou are with most minute glasses house. Here you are treated as if you are family, Dr Robinson will take Time to listen your concerns, make recommendations as needed. You'll see her fitting glasses when they come in, and patiently helping new lenses wearers trying to get them in the first time. You are more than a number here!

Customer service problems. I had no issue with my prescription being accurate. That part was fine…read more However, I called to order new contacts. I was told by the person that answered that she ordered them. She had not verified my name or anything. So, I asked her how that was possible if she doesn't know who I am. So, then I gave her my info. Again, she said she ordered them. I asked when I should expect them in-she said 1-2 weeks and that they would call me. I waited 2 weeks. No call from them. So, I call back-was a told again from the new person that they were ordered and will be in. I ask for a receipt or proof they were ordered since I have zero contacts right now and only a pair of broken glasses and cannot see or drive without them. Only thing I have is RX sunglasses for the moment. She said she would look into it. I never got the receipt. Then, since they have impossibly bizarre hours, I call back the next week. It's been 3 entire weeks now without contacts. I have a specialty type for astigmatism and cannot order them myself if I would have. I call back and told "they will be in" from the new person. I asked again for the doctor to call me or a receipt because I can't wait any longer. She said she'd have the Dr. Call me. RUDELY, the Dr. Does call me-but not with any solution or understanding. She consistently interrupts me and insists the "notes say that she called you". Your RX is expired. Well, my phone records do not show a call or voicemail from them which I checked religiously because I needed the contacts so badly. I checked my actual phone bill. They never called. No email. Nothing. I had already verified they had the correct contact info for me to rule that out. So, rather than apologize or come up with a solution the Dr. Consistently says she could not have ordered them. Ok, well are you not going address that I was consistently lied to or how to solve this problem? Nope. Offered zero solution. Only a defensive attitude and angry that I brought up the RX law that shows my RX for contacts can be 2 years at the Dr. discretion. It doesn't have to be 1. So, she easily could have came up with a solution. I would have even been open to quickly getting a full exam and having them rush order the contacts. But, NOTHING was offered to help this mess if a situation that was entirely their fault. Also, if my exam expired-why aren't you reaching out to me at all. Don't go here unless you want to go back into the past like it 1989 and you have zero communication. I will say, they gave me a good contact exam-but the new hire obviously is not trained and if they mess up, they take zero responsibility. I was consistently lied to. The Dr. Did not even apologize for that, instead just argued with me. So, here we are. I gave them multiple chances to fix this and they completely failed. I'm stuck without being able to drive at night until I can get some corrective lenses. Thanks for being sympathetic to a problem you created for me.

Dr. Nguyen gave me a very thorough examination. I had a lot of questions and she was very patient…read morewith her explanations and guided me in choosing the best type of lenses for my particular eye condition.

I have been coming to Eye Co. since they opened. The staff and Dr. Nguyen is friendly and…read moreknowledgeable. The entire team is professional from start to finish. They have updated equipment and a great atmosphere. This is the place to be at when you want to get your eyes examined! I enjoy coming to my appointments every time. Good job everyone!

My doctor sent me to Winchester Vision Care several weeks back for an updated eye test. I have to…read moresay I was truly impressed by their collective kindness and professionalism. We had a humorous conversation both during the initial exam and with the eye doctor. This is a team that works well together, and you can tell by the end product which was a very pleasurable experience. I would give them 5 stars, but I was a little disappointed by the hours of operation. They're open after 5:00 p.m. only 3 days a week and closed on weekends, which made it difficult for me to schedule an appointment to accommodate my work schedule. But that isn't enough for me to consider anyone else. I was very satisfied with my visit and will be sending the rest of my family when the time comes.

Apparently, having an appointment scheduled at this office no longer means you actually have an…read moreappointment. Since changing ownership, this practice has taken to sending an absolutely ridiculous number of text messages. So many, in fact, that their messages were flagged as spam. And because we didn't respond to one of their countless messages to confirm an appointment **that was already scheduled**, they took it upon themselves to CANCEL it. I'm sorry, but since when did scheduling an appointment become insufficient to actually keep one? Patients have lives. We have jobs, families, and responsibilities. We should not have to monitor an endless stream of automated messages just to ensure a healthcare provider honors an appointment they agreed to. The irony is that this office now sends more texts than Kohl's, yet somehow expects patients to distinguish the one message that apparently determines whether they'll receive care. There is a difference between a helpful appointment reminder and excessive automated communication. And there is an even bigger difference between providing patient care and treating an unanswered text message as permission to cancel someone's appointment. **Perhaps instead of investing so much energy into automated messaging, the new ownership should focus on customer service and respecting their patients' time.** Absolutely unacceptable.

I was visiting my hometown area and realized that my double vision that had been corrected in…read moreOregon was way worse. I had to close one eye when encountering another car. Luckily, I was in a rural area and it created just a bit of anxiety. I decided to find an eye doctor and figure out the problem. I found Dr. Byars from the internet and got an appointment. My records from Oregon did not arrive on time for the appointment so after spending a lot of time trying to get a fax through to Ohio, I found the data he needed on my phone through an online health report. He spent so much time with me trying to get this right. He increased the prism value of my prescription and we sent it over to Oregon so my regular eye doctor had it in my records. My husband took an older frame to the Oregon doctor and they sent it in so I would have a corrected pair of glasses when I returned from my trip. Dr. Byars was so patient and knowledgable. He will be my go-to when I return to the area in the future. His office is decorated with scarlet and grey...OH--IO!!!

Dr. Weber is one of the most compassionate doctors I have ever met. He truly cares about me and my…read morehealth and always makes time to explain things and answer any questions.

I went here for years but through Covid I just couldn't continue. They blackened the windows and…read morethe receptionist sat across the room and would yell to you bc she didn't want to get near you. The whole place was covered in mask and vaccine signs. It was all very anxiety inducing. I once stopped in to pick up contacts and they looked at me like they were visibly afraid and were mad at me that I came in without an appointment. They then wouldn't give me my contacts until they put my information in their computer so they could record I had been there. I have a lot of respect for the pandemic and was an ER nurse through the whole thing but this is just crazy.

Dr. Schecter has been my optometrist for decades, as was his father before him, but this does not…read moremean that either his equipment or his knowledge is not right up to date. It just means that he has a wealth of experience to draw on. I have diabetes, and my vision can vary with my blood sugar levels as well as my blood pressure levels. Dr. Schecter discussed how he would use his best judgment in writing the updated prescription, but to be aware that it might not be perfect on some days. Sticking with the same doctor is also valuable because the historical record of your vision can help flag issues that might be missed otherwise. I would Despite living across town, it is worth the drive for a very thorough eye exam and for the impressive covid-19 safety measures in place which include only one patient in the office at a time, mandatory mask wearing (although fully vaccinated patients are allowed to remove their mask to check the look and fit of eyeglass frames that are thoroughly cleaned afterward). Jason was very helpful in recommending frames and in pulling the ones that interested me, and he could safely remain behind a plexiglass screen after slipping a tray of my choices to me to try on. With my insurance, I have found the cost of the frames and lenses for my rather complicated prescription was comparable to ordering online from a reputable company, but I prefer to support a local business when I can while still limiting my exposure risk. I was impressed by the selection of frames given the relatively small office space. When I selected the ones I wanted, Dr. Schecter himself adjusted the nose and ear pieces for a perfect fit and did the necessary measurements for the progressive lenses. This is the same pair I will receive back once the lenses are manufactured and installed, so no additional office contact is necessary. They will notify me when they arrive, and I can schedule a curbside pickup. However, if you prefer to order your glasses or contacts online, Dr. Schecter is quite willing to provide a printed copy of your prescription and it's still well worth scheduling with him for a thorough eye exam in a safe environment.

Dr. Hirt and his staff at the Pickerington office are the most pleasant and professional people…read moreI've met. From the moment I walked through the door till the time I left, it was a great visit. This was my first time going to this office and I'm so happy I chose them as my new eye Dr. I definitely recommend!!!

This office did an excellent job with COVID19 precautions. Dr Hirt did a thorough eye exam. He did…read morea great job of putting me at ease and informing me of the results of the various tests. The office staff were all very professional and pleasant. Highly recommend!