I actually downloaded yelp again just to write this. Came in for a basic oil change with tire rotation, and a fuel injection. I arrived for my 7:40am appt at 7:50am. I let the front desk guy know I had to leave by 11:30 for work and he let me know that wouldn't be a problem. By 8am my car was sitting in the line up to be worked on. I watched a car pull up about 30minutes after me, and that car was taken back before my car. After the second time this happened I went to the front desk and asked what was going on. The front desk guy knew they had messed up because he got uncomfortable and assured me my car was just about to go back. My car didn't go back until 10am and I at 11:20 I had to ask again if my car was almost down. Shitty customer service especially considering I picked such an early appt to give myself enough time to leave for work. read more

Great experience. Gabriel was great to deal with!! Well worth the drive from Oregon City! Love my car.

This was a fantastic experience. Bobby was our salesperson, and was so easy to work with and very knowledgeable. He didn't try to push us into something we didn't want, and he listened to what we said. The whole process was very smooth, and the car we purchased for our daughter was impeccably clean and detailed (it was used), and they gave us a more than reasonable price. After visiting their nearby competitor the same morning and having an incredibly frustrating experience, we were so very pleased with the contrast in service at Alan Webb Mazda. We would come here again in a heartbeat. read more

Bought a new Mazda CX-5 from Ethan he was very attentive every step of the way. Love love love my new car thanks for everything.

We walked into Alan Webb Mazda on what was probably the busiest day of the year, not knowing it was customer appreciation day. Dominic P was extremely courteous and professional. He took the time we needed to test drive and ask many questions. Dominic spent extra time with us after our purchase, making sure we knew how to operate everything in the car. After having my Mazda CX-5 a week, I went back in and Dominic spent even more time, showing me how to operate all the bells and whistles. He actually made buying a new car enjoyable and I LOVE my new CX-5. Thank you! read more

The Service Department Delivers, Megan rocks it!!!!!!!!! Great and personable!!!

Let's face it - buying a car is never a fun task. More pleasant than a root canal, I suppose, but there are plenty of other ways I'd rather spend 3 hours. Fortunately, the purchasing experience at Alan Webb Mazda was pretty straightforward, and I drove away the happy owner of a brand new 2015 Mazda 3 Touring HB. Excellent online reviews pointed me to Mazda, and I knew exactly which model I wanted, right down to the color. I found my car after a quick search, and proceeded to deal with Gabriel, internet sales manager, via email for a few days. He dropped the price $3K from the online quote, which I already felt was a fair deal. All that was left was a test drive and negotiating for a trade-in. As it turns out, because my inquiry came at the very end of the month, Gabriel let me know he could not guarantee his quote would still be honored on April 1st, the soonest I was able to come in. And of course, it wasn't, thanks to "dealer incentives" and all. But in fairness they worked with me to come really close, the price was still very fair (and below invoice), and I could have made a better effort to come in a day earlier. When I arrived, "my" car was parked right in front, and Gabriel went over the bells and whistles before my wife and I took it for a test drive. He let us have our way with the car - so to speak - and was never pushy when it came time to negotiate. The initial offer was not up to my satisfaction mainly because they wanted to give me half of what I expected for my trade-in, but I had done my research beforehand and knew the Kelley Blue Book value. They ended up giving me what I wanted for the old car, and dropped their initial quoted price on the new one, so I signed on the dotted line. Once they had me, they did try to start selling me add-ons - flashing center-mounted rear brake light, anybody? - but I stuck to my guns and politely declined the extras. The whole process took three hours from start to finish, and even though my wife was a cosigner and we had to come back later to finish the paperwork, they handed me the keys anyway and let me drive away for a few hours. All in all, it was a pretty good experience. You have to expect some sort of hard sell from a car dealer, but it was never personal, and everybody was friendly enough. They respected my "no means no" and did not pressure me further. I would recommend Alan Webb Mazda, and Gabriel specifically, to anybody looking to buy a new car. Just remember, knowledge is power so be sure to come prepared! (And preferably don't wait until the first of the month if you're focused on getting the absolute best price possible). read more

I never thought that I was going to write a positive review about a car dealership. Yesterday, we bought a brand new 2014 Mazda 5 for our family at Alan Webb and it was great. The dealer Gabriel Cox was honest, friendly and super caring. I had called him the night before buying my car and he promptly answered his phone after working hours, while he was at home. He honored every promise he made and he negotiated the best term for us. The whole experience was superb. He was never pushy and at every moment he made sure that we were getting what our family really needed. If I were you I would definitely call him up if you want to have the best customer service and deal in town. read more

Dominic went above and beyond to get myself in the car that I wanted and needed. Stayed over 3 hours after closing to get my deal done. They have my business for life now. read more

On 07/10/2016 I entered my RX8 and heard a loud buzzing sound. Everything was off and I hadn't used the car yet that day. in order to stop the sound the hazards had to be on. Turning them off again, the lights stayed on solid and the buzzing resumed. I went to the dealership angry. In 9 weeks this was now the 5th thing wrong with the car. Key fob was broken at purchase by Alan Webb employee, ignition ring was defective at time of purchase but had not been replaced, air conditioning was defective at time of purchase even though I asked about it specifically because I have a toddler, radio lost all power,buzzing in dash. All of these incidents required me to make a return trip to the shop. I'm now on my third loaner. I told my sales person, Chris, that I didn't want a car with electrical issues. It supposedly went through their 150 point inspection (website says all cars have this) and I was told it was in "excellent" condition at purchase. I told him I wanted out of the deal or a different car with no electrical issues. I was given a loaner with no paperwork and sent home. Via text, Chris asked about my payments. I informed him I didn't want to pay more. On 07/11 I sent him my finance sheet so he would have a breakdown of all my numbers. The following day he again asked me, "So we can make sure right away if something will work what is your monthly payment you wouldn't want to exceed?" I again advised I didn't want to pay any more, monthly or total, and wouldn't authorize anything above the numbers I sent the day before. I was told that Jarod (a sales manager?) could help; I asked if I could have a way to reach him. No way to reach Jarod ever offered. Called the dealership, spoke with the person who greeted me when I came in Sunday who took all of my personal info and all of the info on the situation so he could help since Chris and Jarod were both with customers. He said he would text me before the end of the day so I could have another point of contact. That was on the 10th, no text, no call, no email, no contact. I saw him when I came in on the 13th, he said Chris had informed him not to contact me On July 12, Chris volunteered to send me a small list of vehicles before he left to see what would spark my interest. No email. I contacted Chris back July 13 6:00am asking for an update before the start of work since after hadn't panned out. Nothing. That afternoon the check engine light on the loaner car came. I texted a picture to Chris (no response), picked up my boyfriend, and drove back to AWM. I found Bobby the sales manager and updated him everything. He told me that Chris was "mistaken," they couldn't trade me in to anything comparable at the same price. Even though I've had this car for 9 weeks, since it "needs repairs" they could only buy it back for approx. $5,000 less than I owe, which I could roll onto another car if it was expensive enough to carry the negative equity or I could continue to pay to the bank. This would more than double my monthly payment. After much talking and debate, Bobby said that they would cover the first $700 of repairs to the radio and unexplained buzzing, and he would fix two places where there was light body damage to try to rebuild our sales relationship. Up to this point they've repaired everything for free, setting a precedent that they are aware the issues are not my fault and they are responsible. He told me that Chris had neglected to inform service on Monday that my car was there so it's been sitting in their parking lot for 3 days having nothing done. They will look at it by Friday, per Bobby, and he will call me personally to update me. I was told by Bobby that, "sometimes cars break down. It's the risk you take," to which I replied this isn't breaking down, it's not mechanical, it's not that I've driven it a year and I'm not taking care of it. Its constant problems over a very short time span, one of which was caused by their techs, and which are primarily electrical. This is NOTHING that's any fault of mine for not taking care of the car. It should have been seen when they did their inspection, if they really inspect things at all. Considering all the issues and the fact that "needing repair" devalued the car enough they offered me less than half of my purchase price for a buy back/trade in, I'm betting it's another shady business tactic much like the wheel swapping (see my previous post, other peoples' posts). At this time, they have given me a fourth loaner car. Even though I've been in multiple times for multiple issues, I had to bring my boyfriend in with me in order to speak to someone other than a sales man, and to have anything in writing on getting my problems fixed. AWM was perfectly happy to take a woman's money, but when it came to fixing my problems I was told that the car was too much for me to handle, I needed something easier to drive, and that I wasn't taking care of it. read more

If I could give 0 stars, I would. My boyfriend purchased a vehicle from here over a year ago, and it was the biggest mistake he has made. He now has a lien filed against him due to Alan Webb Mazda not filing paperwork. He has spent hours trying to clear his name because of their incompetence. Please do not waste your time with this terrible company! read more

What ever you do do NOT raise your voice at any one at this dealership (it hurts there feelings) I had an appointment to come in and look at a specific car. I spent the day readying my trade including spending $150.00 to change the wheels When my wife and I arrived at the dealership we were greeted right away. when I asked to speak to the two contacts I was told to ask for neither were available so I told the sales person I had an appointment to see a CX5 He said great any particular color or options your interested in. "I am here to see a particular car that is why I made the appointment" After parading us around the lot and not finding the car he went inside to find out the car had been sold the night before I got two reminder emails confirming my appointment before we went in I got EXTREMELY upset and let mt Italian out then these pansy ass people surrendered to there safe places and threatened me with the police I'm sure there is a Mazda dealer somewhere in the Portland area that would love to take my money and sell me the car I want. It certainly won't be these folks!!! read more

We've been investigating leasing a car for about 3 months. needless to say we've been to more dealers than I can count. We decided to lease with Alan Webb in washington even though we live in oregon. It was one of the best decisions we have made in the last year.They were perfect in service, price, and making the whole experience a joy.There was one hitch in the process and they took care of it without even involving us.We haven't dealt with a car dealership that would do that in years. A special kudos to Justin Lang and Taylen Alinger. read more

I never intended to purchase a new car. I first went to Alan Webb to view a used car, but it wasn't right for me. Cody convinced me to sit down and think about purchasing a new car--claiming it could be about the same price. I was skeptical, but he did offer me an incredible deal on a new Mazda. After going to multiple other dealerships, and experiencing varying levels of incompetency, I returned to Cody at Mazda. He was right--used cars are so expensive right now, you may as well purchase a new one with a lower interest rate and warrantee. The financing and sales experience at Mazda was so pleasant and easy. I highly recommend this dealership. When you go in for your new car, ask for Cody! read more

We recently had a wonderful experience with the service department. My daughter's car died and the shop where it was originally towed could not figure out what was wrong. We had it moved to this shop form the Portland area and they worked very hard to get the car fixed in time for her to return to CA. The staff was very friendly and professional and we greatly appreciated their willingness to be so helpful as the car had an unusual problem Highly recommend the service department. read more

I bought a brand new CX-5 from this place about 6 months ago and had nothing but problems after problems after problems with everything and everyone about this company. A lot of false promises a lot of hidden cost. They even owed me a refund check of about $1100 that I had to call over the course of several months and complain to 6 people 40 times before somebody got it figured out after 5 others lied to me. The service department here is horrible. My car has had a hot burning radiator hose smell to it for weeks now and I have complained since day one about it and they tell me when they can get me in they will get me in. Usually weeks before you can get in. Meanwhile they don't have the common sense to say here is a loaner vehicle we will keep yours until we get it in so no further damage is done to your motor incase it is having overheating issues. Everyone I have complained to and asked for help never replies on the day they said they will if even ever at all. I already had preapproval through my bank and they tried to get me to go through several other lenders with a higher payment. Anything they can do to swindle you out of as much money as they can is what this place is all about. Seriously take your business else where. This place has gone down hill big time. Oh and I had a part that was a manufactured defect. They said they ordered it and it would take about a week or so. After a month and a half and going in there 4 times and calling 15 times they finally tell me the guy that was supposed to order it got fired and didn't order it. I first would like to know since they have more then one employee in the service and parts department do they even have a clue that he was the one that was supposed to have ordered my part when it wasn't even ordered at all. That's just a bull excuse for dropping the ball. Always blame it on the imaginary guy that was recently fired. Then after 7 weeks they had me come in when they got the part and it was to small and they needed to order the larger one. This place has dropped the ball atleast 25 times on me and has never once manned up and made up for it and tried to give exceptional customer service. These people simply don't care and I am positive this is the reason why they are the lowest selling dealership in the area. I think the sales guy said they move like 40-50 units a month. He said it's really slow there and he doesn't make a lot of money. Oh and don't bother getting a salesman to help you there, they are to busy eating all of the time at the corner desk by the front door. You literally have to go in and ask if you can get any help.oh and the lot is a disorganized cluster, good luck finding what you are looking for, everything is scattered all over the place.I will be going over to the Portland Mazda do get all of my service done in the future. This place is brutal. read more

Created a Yelp account specifically to post this review.... To start off, do yourself a favor & DO NOT go to this dealership. Just spare yourself all together. I went in on a Thursday, started at another dealership in Portland with great service and ended my day at Alan Webb. Found a car that I liked, test drove it etc. Peter to be exact about who helped me started off with "Im on my smoke break but I can help you". ??????? HUH. Anyways, he ended up insulting my job title saying "if you were a broker you'd be making a lot more money than you are", interrupted my father mid sentence saying that "he wasn't talking to him" when we were clearly there all together and several times interrupted us while we were talking, oh & he also took two more smoke breaks while we were sitting there in his chair waiting.. The last straw was when he told my father that we all stood up and walked out, but Peter proceeded to walk up to my window and continue his selling pitch...and then called me. Moral of the story, would have boughten the car, but my experience there was less than pleasant. There's a strong reason that they have an F with the Better Business Bureau. Please read all of the reviews below before your waste your time and money at this place. read more

While the salesman was very polite and easy to work with I would never buy another car there or get service done. Daughter bought a new 2016 Mazda there in early 2017 and didn't want to pay the extra for the fancy rims so they told her they could put stock rims on but had to come back later to pick up. Well tires only lasted 24,000 miles. After calls to tire factory, Mazda, and other deals it was determined that they had to have out used tires on the stock rims. The dealership tried to say it was driving style but tire factory said that was impossible could only have been used tires. And now the service sept is trying to say she needs new brakes at only 35,000 miles. We have 46,000 miles on our Tuscan and still have favored tires and brakes. So my suggestion is stay away for Alan Webb!!! read more

Extremely unpleasant experience with Alan Webb today. After agreeing on the price of a car by email "$3,000 below MSRP", we went to buy it. However, the actual price was several thousand dollars higher than the price we discussed because of added features including after-market wheels, VIN "etching", "pulse" tail lights. Well, when I declined those features, they basically declined the price we had discussed. Also in the process they wasted hours of my time while the salesman repeatedly needed to talk to his manager. I finally walked out while the salesman was off talking to his manager. Many lies were told in the process. For example, "The emailed price is never the 'out the door' price at any car dealer." When buying other cars at other dealerships, I have paid exactly what I expected to pay based on the emailed price. I ended up buying the same car for $2500 less than MSRP at another dealer without any added or hidden expenses, minimal haggling, and no lies. At the end of the day, I got a better price and had a WAY better experience at another dealer. These guys are slime. Don't do business with them. read more

I purchased a 2016 CX-9 from them and traded a vehicle in. The vehicle is great and my experience purchasing the vehicle was ok. However 4 weeks later I get a bill from my credit card company saying I have a ton of transactions? This was my emergency credit card and never used it? To find out I left it in my old vehicle.. and to makes matters worst I had a Starbucks gift card with 60 dollars in that was used up. Yes I know I made a mistake leaving it in the the car.. I call the car salesman and let them know he said he would let their manager know and figure this all out... 3 weeks go by I file my fraud claims and move on I go in to do my free service and I run into the sales manager... he had no clue about the incident... very disappointing and to know in that time I sent a friend who ended up purchasing a vehicle from them... very disappointing never doing business with this company again.. oh how do I know it was them?? The manager called me and asked me if I wanted my credit cards and gift cards back?! read more

If I could I'd take away stars from the no rating this horrible company has I would. For starters within two weeks of buying a car, engine blew, had to be replaced, now I'm no longer feeling safe in this car after butting heads with them for hours I'm promised a price and payment on a different car, a week later after no returned phone calls, I go in today price has jumped 4 grand and payments go up of course, all the while my cars been in they're shop... got it back today, no oil in it, still makes funny noises and wouldn't start up at the gas station.... Alan Webb is the worst dealership I've ever dealt with let alone the worst customer service I've seen anywhere. Don't buy a car from here unless you wanna be out money, with a crap car. read more

WORST place to go to vehicle shop. You, especially women, get disrespected, told off, mocked and they won't negotiate your vehicle at "fair trade value". I walked away and did NOT buy their vehicle :-) If you want to get financially raped, buy from them. read more

I bought a 2014 Mazda 6 Grand Touring July 1, 2014. Cody Prindle was extremely helpful with the whole process I recommend him to anyone looking for a Mazda. The whole process was totally stress less with no pressure. read more

My husband I bought two brand new Mazda 3s from this dealership just over a year ago and recently noticed some paint peeling on the hood of one of them. I'll also mention that my mom passed away last week, so we were a little distraught when we brought the car in on Friday, just three days after learning about her passing. The dealership came out and said it was sap damage and that they are unwilling to cover or fix it. Fast forward to today and my husband took the car to a body shop to get their opinion and they laughed at the idea that it was sap damage, saying instead that it was faulty paint. My husband is also a disabled vet with severe anxiety and this type of situation causes him severe stress and depression. When he brought up what the body shop said with the dealership they said that only one person can approve this type of repair and they only come in once a month. Really? That seems a little ridiculous. It's hard to imagine having to pay $1000 dollars to fix the paint on a basically brand new car, but at this point I'm pretty sure Alan Webb Mazda isn't going to do the right thing and cover it. It's incredibly disappointing because we had an easy and stress free time purchasing the cars and were impressed with the service up until now. read more

Horrible. Bait and switch. Worst car purchase experience ever. Had a wonderful experience purchasing my 2010 Mazda Touring 3 at Alan Webb Mazda. But returned 3 years later to trade in for Internet advertised 2014 Mazda Grand Touring, we were jerked around and insulted. Alan Webb sales people and management have changed. They did not want to honor the internet advertised price, they did not want to honor the "customer loyalty $500" as promised, they wanted to low ball our 2010 Mazda trade in by $2000. Not only a bad deal, but they treated us like "time share" dupes, with high pressure sales and holding us for 4 hours, scribbling numbers on dopey scratch paper. We never got to sit in or test drive the car we came in to buy. They did not honor their email offers or promises made by their salesman. Very disappointing and a huge waste of time. Went elsewhere and highly recommend you do too. read more

I've been meaning to write a review for a while. I am still, a year later, unhappy with the fact that I bought a car from this dealership. I do enjoy my car, the Mazda 3, however, I was treated (and still am treated) awfully when I go in. There is a polite front that covers up manipulative language and ulterior motives. Though this may be true of all dealerships, this is one of the worst experiences I have had. I am locked into an agreement that was inadequately and inaccurately described to me when I bought the car. I have visited to see if they will fix their wrong and though it was promised, nothing has happened.vPlease. Go somewhere else. read more

GO SOMEWHERE ELSE!!! I would give this business minus stars if I could. I wrote out a lengthy review in June of 2015 and today I looked back and noticed it is been deleted. Fortunately, for those of you checking to see if this is a good place to buy a car, I still think back to this terrible experience and would like to reiterate that these people are only interested in getting as much money out of you as possible. They are friendly until you come in with a problem, then they want nothing to do with you. I walked out of this dealership thinking I had gotten a good deal but found out later that I was charged 5,000 for a 4 year warranty that would have expired within a year. I was also told that the car had no previous damage and after getting it looked at, found out my car had previous rear end damage. Not to mention that whoever tried "fixing" the damage, used an industrial glue to stick the bumper back on and the glue was not the the right material to be used on a vehicle. The girl in finance was the absolute worst when I tried to get my warranty cancelled, when just the day before she was an angel. But what can I say, money hungery people do not appreciate when you take their cash away. Even if they are cheating people to get the cash. This dealership is where I had my first car buying experience and this negative memory is what comes to mind. I hope that if you do shop here that you do your homework and don't believe that since someone is nice and helpful to you while you are buying the car, that they will be of any help after you have drove off the lot. read more

It has been a long while I last purchased a new vehicle off the lot (10 years), so I definitely felt out of touch with the car purchasing process. Tre Larson of Alan Webb Mazda made my family and I feel very welcome at the dealership; he was patient and knowledgeable, listened to our requests and answered our questions; he was not pushy at all but was very willing to work with us to make a deal that pleases all parties involved. Everyone we interacted with at the dealership was friendly and helpful; the dealership itself was clean and had a pleasant environment. Bottom line: Tre Larson (and Alan Webb Mazda) made my purchase of a new vehicle extremely enjoyable, stress-free, and I will definitely be recommending friends and family here in the future. read more

Went there to test drive a 2016 Mazda 3. 1. The sales kid (Ethan) I had initially made the appointment with called me because they apparently did not write down that I had an appointment. 2. The car I test drove had a bad "wobble" to it that Ethan dismissed as "That's common in new tires". 3. Ethan talked and chatted non stop. He also did NOT know his way around the lot. 4. He kept showing me cars that had extras or were "loaded" but that the price was not included in the sticker price. I repeatedly kept telling him that I want to test drive a car that matches it's sticker price AS IS, but he either just didn't understand or thought he could push me into spending out of my STATED budget. The capper: He refused to give me a trade-in estimate on my car unless I bought a car from them FIRST. SERIOUSLY?!?! After bantering back and forth this this kid, I finally had to say good day and walk away. Not impressed whatsoever. read more

Had an amazing experience at Alan Webb. Bought a 2016 and couldn't be happier. Kris S helped me choose a car. He was informative and enthusiastic. I worked through my Costco and with Chris W, who made what is sometimes a stressful experience a seamless one. Finally the paperwork work was quick and painless thanks to Mark G. All in all I highly recommend these guys read more

I had been looking for certain model and color car for some time, and these guys had one. I live half way across the country, but we worked out a deal over the phone and I drove there in my car to trade in. I had asked multiple times if the vehicle was smoked in and was assured that it had not been. Well...they lied. When I got there the smell and used lighter made it obvious. When I declined to buy it, they tried to keep my deposit - no apology and flat-out rude. So I was out about $300 in gas and hotels, plus two days off work. It's unbelievable that places like this stay in business. read more

The sales manager is a thief. He lies with every breath he takes. I have a very high credit score and he insisted on providing references after the papers were processed. He lied about everything and when I found out it was to late. Stay far away from these douschbags! read more

Went in to buy a new Mazda 3 and the salesman Dominic was super helpful. He didnt push me to buy anything extra and was overall very pleasant. The whole process went super smooth! read more

I came into the dealership on a whim one night and was immediately introduced to Bano. I really wasn't looking to even buy a Mazda, but soon after some showing around and a test drive in the Mazda 3, was sold. I came back in days later to figure out the paper work after Bano had told me that everything was taken care of. Once I came in, I did the paper work and everything was done; but not so fast, what about paying for the car. It wasn't until over a week later before the car was actually payed for by my Credit Union. That was really the only downfall a had was driving the car home even though it wasn't actually mine yet. But non the less Bano was very friendly and helpful. He never had anything "bad" to say about the competing deanships around or the people which was a definite selling point to me. Also I would say that he was knowledgable with the Mazda products. Over all I was very pleased and would defiantly do business with the dealership as well as with Bano again. I gave the rating a 4/5 because of that one minor situation. read more

Excellent all-around experience. Sales department personnel were friendly, accommodating, informed. They gave us a deal that was generous indeed. Financing department person explained things clearly and quickly. He also gave us an exceptional interest rate and a good deal on a service plan. I highly recommend car shoppers check out this dealership. I compared prices among four dealerships and this one was the best read more

For all you women who hate going to a dealership, I had a great experience. My perception of salesmen really changed after this visit. I found the car I wanted online and Alan Webb Mazda had it for me to test drive the following day. There was no haggling over price and I got a good price for my trade-in. The salesman (Brian) was friendly, courteous and very helpful. read more

Great parts department...The one complaint I have is the lot, be nice if there was some kind of order with the parking situation.

I have purchased three cars from Alan Webb over the last several years. I went in to trade my Mazda 3. I needed something that would be a better fit for my family. When we arrived, we were greeted by Marty. He listened to what I was looking for and what I did not want to have. I dislike road noise and love the sporty feeling of the 3. He showed me the CX5. First I would like to say, I love this car. It is by far my favorite car I have ever had. Bonus! When working out the numbers I had a great experience with Jarod, the sales manager. I never thought I would walk away thinking they were truly thinking of me and not their bottom line. I never thought I would ever EVER feel that way leaving a dealership. read more

I went in looking to purchase a Mazda CX-5. I wanted a basic sport model to keep the cost down. The sales associate showed us two vehicles. One was an all wheel drive and the other was front only. We gave him our budget and he said he could definitely bring the price down to match if we were purchasing that evening. We agreed, test drove, picked the one we liked better and proceeded to go fill out the credit application. We knew we would get approved and we're ready to buy. After going through the process of filling everything out and getting approved, he came back and said he can not do the price he promised in the beginning. What???!! We just sat here for two hours wasting our time, thinking we are buying a vehicle. This was so disappointing!!! The customer service was dishonest! I couldn't believe what I was hearing. He was trying to sell it to us for over $2,000 higher than we agreed on. It's a shame because we already purchased a vehicle from them before. I'm sure this is how they take adventure of clients who can't easily get approved and end up buying anyways even if they over charge them. We didn't even get an apology. We walked out and went to Portland Mazda instead where we ended up purchasing a grand touring Cx5. They matched our budget and ended up costing us less than the sport model in Vancouver. Their service was outstanding, that's why they get 5 stars. read more

I exchanged email about new cars with Alan Webb Mazda but I've never been there and didn't buy a car from them. But they keep sending spam email even after repeatedly requesting to be taken off their mailing list. If they are this unresponsive to a simple request why would anyone buy a car from them? read more