I have been trying to find a new car that I want to own for about six months. I've been into Webb Mazda with no success. I've been thinking of trying again, but just got thru reading all the reviews and have decided it isn't worth the stress and frustration to even try dealing with these guys. They should read the reviews and attempt to rectify the customers concerns. It would be illuminating to see comments from clients who have been contacted in an attempt to restore their standing. At this point I'm not a potential customer. read more

I truthfully am not one to usually write a review, but I think these guys deserve one. Take note too, that I have owned 32 vehicles in 11 years, so I have had plenty of experiences with dealerships. I apologize for the long winded review. My first few experiences were exclusively with the service department. I had bought an RX8 and wanted it to be checked out from top to bottom. They walked me through it showing me everything about the car and the service guy was clearly an enthusiast. We talked at length about specific tips to maintain the unique rotary engine. Every interaction with the service department has been fast (a thing that is VERY rare among dealership service shops) and they are easy to work with. Now the sales process. My job had changed and it was time to get rid of my RX8 and get something with better gas mileage. So I began my discussion here while servicing the RX8, I was interested in the price and mileage of the 3, but ultimately it left me desiring a little more. The sales person said "hey I think you should check out the 6" I did and I fell in love with the car but did not want to make my decision till I saw all my other options. Here is where most dealerships get annoying, but instead the sales person said "absolutely, it's a good idea to look at all your options. Here is my card and call me if you decide to move forward with the 6, and I'd love to know if you find something better." Well I didn't find anything better and I ended up leasing the 6, which was recommend by the dealership based on how often I change vehicles. Only one year later, my job once again changed and my financial position was strenuous. So I approached the subject of selling the car back to them, and I could not have been happier about how they handled it. The same sales person helped me and in less then an hour I was out of my lease. They gave me an amount I still kind of feel bad for accepting, and just said "remember us when you are looking in the future." Last part of my long review. Today my wife and I went shopping for a new car specifically for her. She liked the CX5 and we worked with a different sales person to iron out the numbers. The process was once again easy, no excessive back and forth tactics or sales manager coming out to "close the deal". In the end, they gave my wife a choice of sparkly new key chains and had her take pictures pulling off the plastic of her new car, which was surprisingly exciting for her as this was her first brand new car. Hope this helps someone! read more

See all

+1 star for a great price on a used vehicle. +1 star for Kyle and Bobby for being decent overall sales people -1 for the lies that I caught them in ( recall wasn't done on the cpo car when they said it had already been taken care of, "vin etching is required on all cars we sell...") -2 Ethan was the typical bulldog sales person, that alone could have been forgiven, however he was also arrogant, rude and condescending. Icing on the cake was when I got the line " that was the deal yesterday, today its more money". It really made me mad, and I could get into the personal name calling but I just feel bad for him. He would probably be more successful if he had the ability to respect his guests like someone of importance. +1 for the service department. Overall, it was the car I wanted, so I bought it. If I was on the fence about the car Ethan would have killed the deal. I would give them a chance if you are looking for a car. Avoid Ethan. read more

Never taking my car to this dealership again. I had to schedule an appointment 3 weeks before at 8am because they had no other openings which I was fine with. mind you I live and hour and a half away so I had to leave my house at 6:30am to drop off my vehicle because my car kept popping a code up (PO302). so I showed up at 8am and they were kind enough to give me a lyft to my friends house. Several hours (4) went by with no calls or texts about my car. I was wondering when they'd call me and tell me about my car because its only supposed to be a one hour diagnostic. So I called an asked about my car and the lady upfront who answered the call was very rude and not helpful, wouldn't tell me anything about my car because it wasn't her job. so I got irritated and took an Uber there. Once I got there the lady I had spoke with on the phone kept arguing with me that there was nothing she could do. I had dropped it off with a different lady this morning she had went on lunch without calling or texting me about my car and I felt that was a wrong way to handle your responsibilities as a front desk lady so I got irritated and waited for her to be off her lunch for another hour. So I've waited for 5 hours to see what's up with my car. Once she got back from lunch she went to go look at the computer to check out my car and they haven't even started! When I was the first car to be there. So I asked her " why did I have to be here at 8am in the morning for you to now start my car at 2 o'clock?"She had no response. So I waited there for another 2 hours to make sure they'd actually check out my car. After the 7 hours in total, when it was only supposed to "take and hour and 45 mins at most" to tell me a list of things that needed to be fixed instead of the one thing I needed to be answered. That whole day wasted with no real answer to why the code keep popping up. Ridiculous! #karenmode read more

We had a great buying experience with Bano! He gave us ample time to explore our options and was always warm, accommodating, and was never once pushy. We worked with him for four days and took up at least 20-30 hours of his time! I don't think you can find that kind of dedication to quality service with any other salesperson or at any other dealership in the area. We have always been Alan Webb buyers because it was the easiest, least pushy searching or buying experience we have had when looking for and purchasing our last 3 vehicles. Now that we have worked with Bano at the Mazda dealership, it will be our first stop for every car buying experience we have from now on. If you are car shopping in Vancouver and considering any alan web vehicles, Stop by this place and ask for Bano! Oh and on a side note to the guy shopping for the minivan, it's not Bano's fault or Alan Webb's that you decided to procrastinate going van shopping until your wife was heavily pregnant, maybe your should have started that process several months earlier. ALSO you didn't mention what the vehicle was listed at or what the price drop was or what they offered you. No other specifics except "we had $18000 and they wouldn't do the deal" were given for fellow reviewers to judge whether they really did or did not "come close". Honestly people DO YOUR HOMEWORK. Anyone who has an ounce of financial know-how for any vehicle you are interested in purchasing ANYWHERE you should know the market value (websites such as NADA, KBB, Edmunds) as well as some comparable vehicles at other lots. These are your bargaining chips, not your personal evaluation of whether a vehicle is fairly priced or not. read more

Brought my car in twice. Once to repair a tire leak and once to update the infotainment system with Android auto. The first time that told my wife her tire was not leaking (the very next day Les Schwab pulled a nail out of it). The second time they updated the software to the latest non Android compatible instead of what I asked for. Communication is poor read more

I had done all my research and test driven the Mazda 6--I just needed a dealership that would give me the price I wanted. I was in touch with the various local dealers and had basically put my offer out there. The first one to take it, I'd buy that day. I have to say, Madison Williams in Internet Sales was so responsive and eager to get me the deal I wanted. I told her I didn't want to drive all the way to Vancouver only to find out they wouldn't honor the deal we agreed to by email. I sent photos and details of of my trade in and she worked with her sales manager to determine if they could accommodate my deal. She said they could. I drove to Vancouver, and though there was some push back once they examined my trade-in, they ultimately honored the deal. I drove away with a gorgeous 2015 Mazda 6 Touring. I am in love with it! I think Maddie was as excited as I was. I appreciated her enthusiasm and excitement for me. Because Vancouver is a bit of a drive for Oregonians, I think the Alan Webb dealership is more willing to negotiate than the Portland-area dealers. You don't pay sales tax if you can prove you're an Oregon resident, so when you're ready to buy, ask for Maddie. read more

I bought from them. I'd do it again. And I'd even recommend them. Sure, they're trying to get a good deal, but so am I. And when it comes to saving money and doing research, I'm pretty damn good. So I didn't step onto the lot until the price was pre-negotiated (5k under invoice because MSRP is a joke and manufactured lie). After that, the process was pretty easy. Not hunky dory, but not bad either. Oh, and Brad, he gives the best test drives ever - "OK, now go ahead and gun it, then turn as hard as you can to the left". Awesome. read more

Terrible service!! I went in for an appointment for a test drive and not one of the people there were friendly. I had a set appointment with Olivia to test drive and I sat and waited for over 20 minutes for the car that I asked for to show up. As I waited, the sales people just stared at us, didn't even make sure we were ok or ask if we needed anything. This is the worst experience I've ever had at a dealership. read more

Super simple: Saw a Mazda 6 for $23,000, clicked for interned pricing, sales person called me ten minutes later telling me the price around $3,800 more because of options, such as tinted windows and special exhaust. Not upfront and a wast of my time. It makes me not trust this dealership. read more

You know how a lot of car dealership reviews sound like bullshit? Yeah, me too. Well, to prove I'm not a salesman or a dealer, here's something profane: monkey dick banana semen tits. Shit burger. We cool? So. I bought my new car here. Tre, the Internet sales guy, is actually a friendly, real human being. He's still a salesman, so I'm sure he's looking to make the most profit (obviously), but he's good with people and doesn't exude that sleezy greased hair shitty tie car salesman vibe. (I can't say the same for the finance guy.) Anyway, he's nice, he genuinely wants you to be happy with your decision, and he isn't an asshole. Looking for a new car is a pretty miserable experience. (I can't begin to tell you how many spam calls and emails I've been getting from Dick Hannah. Dude. It's not going to happen. Get over it.) If you're looking for a new Mazda, this is where it's at. read more

This is for the service side: I had a good experience with this dealership today. David (the service coordinator) was friendly and easy to deal with. He helped me with a free rental car so that I didn't have to wait around with a 3 year old all day and my car was ready when promised. The quote was a little high but it always is at a dealer so I was prepared for that. All in all, I would certainly not hesitate to do business with Alan Webb Mazda again in the future. read more

Peter Gregg was so very helpful the other day when I went to check out the new CX5. I was not sure what I wanted and I could tell he knows his product(s). It was a very informative test drive and I really felt like I got to know the vehicle. He was also very accommodating with me living in Longview and working with me from a distance. read more

Thanks to Cody and his great service! He Doesn't pressure his sales and takes his valuable time to make such a great deal and finally my gf mom finally bought a car she wanted, a 2014 Mazda CX-5. Ask for Cody a professional car dealer, he provides great service. thanks Cody read more

See all

I had a great experience shopping at Alan Webb Mazda. Gabriel Cox offered an excellent and competitive price on a 2014 Mazda3 i Grand Touring without any haggling. I appreciate it when dealers put their best foot forward and lead with a good price, instead of hoping they will get lucky and make a quick buck off a customer who hasn't done their homework. Gabriel was very quick to respond to all my questions and went through the process with good humor and patience. I wouldn't hesitate to recommend shopping at Alan Webb to my family and friends. read more

I wish I had looked here on yelp before I bought my car here. I have a hilariously long list of how these people screwed me over 3 years ago but today I found out through my loan lender they managed to tack on 6,000$$$ extra in itemized bs fees without even mentioning over half of them and when we noticed off the bat our first bill balance was high they said it was because it showed the total balance with interest and that it would fall lower the more we paid. Today I found out that no, we still owe almost what we originally thought we were paying for the car. I can't even get into the issues we had with our license plate, tires, title, rental service (that's a gem of a story) , not to mention they couldn't be bothered to give us 2 car keys like every other dealership on earth. RUN. read more

My Mazda Cx-9 had a complete engine fail on my way to Portland, after being at Lee Johnson Mazda for over a month due to a water pump failure. Mazda Corporate initially denied the Claim. Alan Webb Service Team went and defended my Claim to Mazda Corporate. My engine was replaced under Warranty as it should have been. Team Alan Webb Rocks. 100% Reference Rating. read more

We just purchased our second Mazda from this dealership and the service from start to finish was outstanding. First of all, it was a pleasure to see the familiar face of Peter Gregg who sold me my car several years ago. Just as he did last time, he and Brian Hackman, Sales Manager, went out of their way to insure all our questions were answered, took the time to really let us drive the vehicle, worked with us to receive a fair price and the best financing, etc. Marc Allen, Finance Manager, was very efficient and thorough in explaining the documents and completing that part of our buying experience as well. Finally, I was especially impressed with Peter's efforts in explaining all the different features in the new vehicle to us, both during our test drive and before we drove the vehicle off the lot. read more

They did well for me. Many things can go wrong with buying a car, but I am satisfied. They took back my lease early and put me into the car I wanted with a much lower payment. All good. read more

Overall, a good experience! A few rough patches in the negotiation process, but that is also not a process that I relish like some do. A special mention goes to Ethan, who bent over backward to make sure we came to a deal. I do love the pre-owned Scion and will be in quarterly to utilize the service department for some oil changes... see an update at that point! Thanks to these guys, and I'd surely send a friend your way. read more

Alan Webb Mazda - First day at her new home. ;-) - Car Dealers Near Me - Vancouver, Washington

Awesome! Wonderful Customer Service!!! Not only did I have a great car buying experience (No pressure & very helpful in finding the car I was looking for), but these guys go above and beyond if you need assistance! I had a minor issue with my car that came up during a family emergency - Cody Prindel made mountains move to get me a loaner car, get my car repaired & somehow made it all happen in record time! He and Bobby worked to make things happen so my family was taken care of. A great bunch of people! Thank you!!!! read more

We had been looking at 3 different dealerships and 3 different cars. Did a test drive at another dealer and were very put off by the salesperson. When we went to Allen Webb and were met by Devin . He was so pleasant to talk to and his knowledge of all the models we looked at was incredible! We let him know up front that we were looking at other dealerships and not ready to test drive. There was no pressure at all from him which we appreciated very much. Went home and did more research and decided on the CX 5. Went back the next day and worked with Devin and it was the best experience we have ever had buying a car. Everyone there were very professional and made us feel comfortable. Devin you are awesome! They are lucky to have you. Thank you so very much. Paul and Belinda Smith read more

I had to bring my car in for a minor recall and decided to get a 40,000 tune-up. I discussed the pricing and agreed. Later that day I got a call stating that a lot of the work was done less than two years ago and my bill was cut by $200. They could just as easily done everything again and charged the full amount but they handled this in a very professional and classy way, saving me a lot of money. Great organization, great service. read more

Hi Azedin. The sales manager did get in touch with me and asked what he could do for me. I brought up a listing I was interested in 2016 Grand Touring listed for around $22,000 and asked if he would work with me on the price, but he said no. I felt like it would have been a nice gesture after the previous manager Ray offered me a car and then basically said just kidding, to budge on the price, but he wouldn't even consider it. He contacted me again (I'm assuming because you saw this review) and offered me the high mile model which I already said I wasn't interested in. I was really hoping he would make things right, but he really didn't make much of an effort. I have since purchased a car at Jim Doran Auto in McMinnville that was everything I was looking for. I never felt deceived or pushed in anyway. They were willing to work with me and lowered the price twice to get it closer to my budget. I would recommend driving to any other dealer even if it's 50+ miles. There's a reason Alan Webb has an F rating with the Better Business Bureau. read more

I never thought I would leave a review for a car purchase but I had such a great experience with these guys that I felt compelled to do so. Dominic Pinzone was an excellent sales person! He was very helpful and attentive to our needs. What I appreciated most is that he was aggressive enough but knew not to over step that car salesman line as we had MANY different options available to us. I appreciated how open he was to helping us find the right car for our needs and didn't try and sell me on anything I didn't want (such as a used car!!!) The overall experience at Alan Webb was fantastic. The whole negotiating and financing portion was the fastest I have ever had when buying a car. I think you guys have a customer for life! Thanks a lot! read more

My sales rep Dylan was patient and thoughtful, he had my interest forward . Never once did he try to sell me something I didn't want . I told him what I wanted and what I needed and he made it happen. The Finance manager Steve was over the top with encouragement and excitement about helping us be in a new car . He never once made me feel like a number but more like a family member. We were so please with our experience we purchased 2 brand new cars that weekend . My wife's car was only a half year old but since they we welcoming and didn't add any pressure we bought both . This is my wife's 2nd purchase from Alan Webb and my first , it will NOT be our last. read more

Very disappointing experience. My wife is pregnant with our third, It is time to get a minivan, we are due in 10 days. She looks online and she finds this van at the that dealer. emails are exchange thru the week, they dropped the price. We get a call from a kind sale rep. Bono. and we talk. we just sold our car and we get $18000. so we called back and said well here it is, we have cash 18000 really can't afford to get much more, will you bring your price down. Bono, talks to his manager. and the answer is WE will come close ! So my wife says specifically you are not just saying this to get us on the lot, we will drive tomorrow morning we will be there at 9 but you will be able to get us a better price. you will not waste our time and gas driving 80 minutes round trip. just to get us on the lot ? NO WE WILL COME CLOSE. At this point I blame the manager, why say this... you guessed it when we get there, of course the price is as his , the manager says we can not come down, it is a good deal. I am loosing money already, blalblabla. I would buy this van at an auction at for that price.... I said I am sorry i do not trust you anymore, you say one thing and do an other when we get there. And then he said something of the kind: WELL GUEST LIE TO US ALL THE TIME ! I thought you have a high opinion of your guests. And I wlaked away with my money and my business. They have a tuff job, and buying a car is never easy but you tortured us in coming there with my 3 year old son, and my 38 weeks pregnant wife. for no reason when all along we could not afford the car you proposed. Bono you are a nice guy.... And they had the gut to call us again the next monday... to ask us if we were interested again. one week has gone buy and you still have not sold it. read more

Horrible customer service. I was helping a friend look for a car because his lease was up on his Toyota. We went to Mazda since we'd heard good things about the 6 series. At the start, things went well. Then the sales person (Gabriel) had to step away to help another client. He left the keys with us while we looked at a car. We weren't interested in that car and ended up wandering into the showroom to return the keys. We decided to ask for help viewing another car since our original dealer was still helping his other customer. We were limited on time, and expressed the fact that we had already been waiting a while, and were told to "Come back when we had more time." Who says that? After that, we walked out and will not be returning and my friend will not be buying a Mazda. read more

I bought a new Mazda at Alan Webb last month. They were helpful and responsive during the sales process, but since then my experience has gone dramatically downhill. I have contacted them several times with questions that should have been reasonably simple for any dealer (satellite radio and license plate status), but they have never responded. I had to escalate to Mazda customer service to get any answers at all. Even after Mazda customer service contacted Alan Webb, they still have not responded to me, at all. I have purchased over twenty new cars, and this is by far my least satisfactory experience with a dealer. Not knowing the answer to a question is fine (though mine were *really* basic questions) but never responding to multiple contacts (voicemails and emails over the course of several weeks) is completely unacceptable. read more

Deceptive sales tactics. I was lied to by 2 sales people (typical car dealer BS). I caught them on the quality lies, but then their delays forced me to return a second day to pick up the car, at which point the salesman was no longer there, but another uninterested salesman took his place. When I arrived, the batter was dead, and he broke the battery cover to the car I agreed to purchase, and tried to cover it up when I watched him break it. Then the service department said testing the dead battery of the car I just bought would take all day (which is a lie), so they couldn't do it. I just spent $20k at your dealership, and you can't test a dead battery when I come to pick up the car, after forcing me to come back a second day? After a jump start I drove away unhappy and remain unhappy, so much so that I'm getting rid of the car I bought from them, because I don't want to be reminded of the experience. This type of environment is fostered by the sales manager. Avoid until they have a better reputation. read more

The most horrific car buying experience I have ever had! My husband took me out to buy a car for my birthday and we test drove and fell in love with a car at Alan Webb Mazda. We sat down and started all the paperwork. I was feeling so excited about getting this new car. When our paperwork was almost completed another dealer comes by and asked to "borrow" the keys for "a few minutes". She takes the keys and 20 minutes later we are informed that she just sold our car to someone else. I was devastated and I left there in tears and my husband took me immediately somewhere else to purchase this same car and we got a better deal!! read more

I went in for 30k mile service. When car was finished I was told I didnt need new air filter or cabin filter because they looked like they were recently replaced. I appreciate them not just replacing them and charging me when I didn't need them. I will definitely go back read more

I recently purchased my Mazda CX-5 and couldn't be happier. I contacted the dealer through the internet and was quickly in touch with Dominic Pinzone. Dominic went above and beyond to make sure I got exactly what I wanted. They didn't have the model I wanted on the lot and needed to get it from Beaverton. Beaverton said it would be 4 days before it could be transferred to Vancouver. I was given a loner. Dominic personally drove to Beaverton and picked up my car so I could have it the next day. Between Dominic, Bobby (his manager)and Jessica in the service dept adding my accessories, I could not have ask for a better buying experience. THANK YOU ALL. read more

I purchased a Used car about a month ago as son as i drove it off the lot the airbag light came on, I'm still waiting for a call that Chris said he would make too grey this fixed! I then had to replace the Used tires they put on with the wrong lug nuts, here is three worst part after driving on these for a month the tire business informed me that the left front was only hand tightened! They all lie thier vehicle inspection is b.s. the car leaks oil 1 of the headlights is out, none of this was caught by thier "experts"! read more

I bought a new mazda 3. I worked with Jazmin and Napoleon. They were very helpful and I liked that they didn't try to upsell me. Also I got a fair price. I really like the car read more

I had a great experience at Alan Webb Mazda, thanks largely to Cody and financial manager Jacob. Cody is a personable guy who I genuinely believe is looking to get the best deal for his customers. I called to get a price on a 2014 Mazda3 i Grand Touring, spoke with Cody, and within 10 minutes he called back with a quote that I was quite happy with. I circulated the quote with Herzog Meier (who didn't even make a cursory effort at competing with the quote I was sent), and I probably could have taken the quote back to Gladstone and worked the back-and-forth, but frankly, the quote was a REALLY good price. Now, the horror stories you hear usually involve people getting one price over the phone and getting slipped hidden fees. That didn't happen here. Cody was very up front with the fees before I even drove to the lot. $150 doc fee-- which frankly is not surprising-- and of course the $379 titling fee for a four-year registration in Multnomah County. The whole process from when I stepped on the lot to when I drove off was two hours, and 30 minutes of that was my scrutinizing the loan documents. I was a potential cash buyer. I told this to Cody, and he said, "The best price is going to be through financing." This is typical (the dealership gets more incentives if they finance it because Mazda makes money off the loans, which is kind of obvious). Alan Webb and Mazda Capital Services have no origination fees and no pre-payment penalty, so it didn't matter if I took out a loan since I can pay it off next month (though, I qualified for their 0.9% financing, so there's almost no point in paying it off). The price he quoted me over the phone was the exact price that was reflected on the loan documents. Jacob was very professional, didn't make any attempts to sell any extras. He was very patient when I asked to examine the loan document. Now, I did a lot of internet research and knew what to expect. I think people who have bad experiences at dealerships are just unprepared, frankly. Or they look at the experience as an adversarial one, and they feel that "getting over" on the dealer is somehow a win. If you go into a dealership asking for the lowest monthly payment, then frankly, you're a sucker. If you go in and tell them what your exact expectations are, then this team absolutely honors their word. I'm here to tell you: the price was totally fair. Cody was completely straight with me. Jacob was totally professional. The deal was above board, and nobody tried to sneak one past me. Call Alan Webb. Ask for Cody. Get a great price. That's all there is to it. Seriously. read more

I bought 2 2013 Mazda 3's, one for my wife and one for me. The buying experience was pain free and easy. Last week I noticed some paint coming off the hood of the wife's car. I took it in expecting them just to fix it up since we have only had the vehicle for 1 1/2yr. A front desk women and manager came out took a peek and said this is tree sap damage and they aren't going to cover damage. I didn't say anything because I was in shock. I also am a disabled veteran that suffers from sevier anxiety so I am very soft spoken now. I took the car to a body shop and they laughed about it being tree sap damage. They said that this hood had been painted before and that this is paint failure. When I took this information to Mazda they told me that only one person can approve this being fixed and they only come in once a month. So here I wait for a call from Mazda saying bring it in. I know I will end up having to drop over a 1000 dollars on a brand new car. All I wanted them to do is the right thing. I highly encourage anyone to shop anywhere else because dealing with this is just so frustrating and ridiculous. read more

Please be advised before purchasing a vehicle from this dealership - as their practices are deceptive. After signing a sales contract, I was asked to take time out of my busy work week to go back in and sign a NEW contract because they finance department had made a mistake by promising a payment deferral. The new agreement stated Alan Webb Mazda would make the first payment on my behalf but FAILED to make the first payment! Now, with late fees incurred - credit report takes a hit. Attempted repeated unanswered calls, empty promised to pay and still yet to see payment!! Don't take the risk of dealing with this team - look elsewhere. read more

Just spent the evening with a nice salesman whose hands are tied by disingenuous managers. They listed a vehicle on their website for 15,999. and showed a photo of it sitting there with the factory alloy wheels. I liked it. Called and told them I was on my way. When I got there they said, no, it was 16,800. And it had some goofy looking aftermarket wheels. which they couldn't replace with the factory wheels because that is the way they took it in. Really? Look at your own website boys! And by the way we added a safety feature which all of our customers want--a flashing brake light. That is included with the price, right NO it's extra. Well it can't be much since they sell these things on Amazon for 25 bucks. Actually it's 300 Dollars. I thought the dark ages of car sales were over. Not at Alan Webb Mazda!! read more

Hard to give them a good rating when the service department won't even answer their phones. How can I get them to service my vehicle if I can't get a hold of anyone? This has happened on more than one occasion, so this not a review based on a one-off experience. 1 star. [Edit: The work is actually good, so, bump up to 3, otherwise would be 4 stars. Unfair to judge the quality of service on availability] read more