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    Dick Hannah Subaru

    3.6 (423 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Services - Dick Hannah Subaru

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    26 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

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    Recommended Reviews - Dick Hannah Subaru

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    Edward N.

    Great place to buy a car. Very professional and prompt. Jay Harden was amazing and made us feel welcome. Also the online support (Kerissa)prior was great as well. Stop by and say hi to Jay! Jeff & Kamal were awesome also!

    I have been going to Dick Hannah for quite awhile. I bought 3 new cars from them in the last 7 years. First 2 were Hondas and then 5 years ago, a Subaru. It's been good until this week. I went in for an oil change and was told I needed $9,098.64 in repairs. They said since my car was worth about $15,000, they would give my a couple of grand for my car. It's in great shape. I told them I am planning to retire this year and can't afford payments of a new car. Then, they back petaled. Oh, you should be ok. I've NEVER in my life felt like a dollar sign. My service man was cold and I was disgusted.Does this look like a $2,000 car?

    Andrew S.

    I would give Jack Wise and Zeek 5 stars if this review was about them. However, my first experience with Dick Hannah Subaru was extremely negative, and I feel a full review should include that experience, because I would have left a 0-star review if I could have. I shopped around for a few months waiting for the perfect car to hit the dealership, and when it showed up, I did all the paperwork online and scheduled an appointment for the next day to finalize everything. The next morning they sold it and didn't tell me, so I drove an hour out of my way and an hour back home for nothing. I was so pissed off. The shift manager also let me walk out the door without so much as an apology or anything to try to make anything right, so I was surprised that they later reached out to me to try to make amends. Maybe they knew I needed to cool down :) Zeek got in touch with me to ask what they could do to make it right, and I told them exactly what I wanted. He also explained that it was not an intentional issue, and explained how they were fixing it so that it wouldn't happen to anyone else. If they could get me a 2022 manual BRZ Limited with exactly the options I wanted with with zero markup, I'd consider buying from them. In a market where cars are overpriced by several thousand dollars, they were willing to make that deal, provided I could wait for the car to be produced. The timing worked out pretty well for me, so I agreed and put $500 down last December. They let me select all the options I wanted, and the car was promised by June and delivered in early May. Zeek was always exceptional with details and reached out occasionally to give me status updates, which I appreciated. When I came to pick up the car, I was greeted by my new point of contact, Jack. Jack was also an excellent person to work with, and I never felt pressured to do anything. When I took the car for a test drive, it was in perfect condition with 4 miles on the odometer. I never felt pressured to use their financing, although there are certain options that they do try to upsell. The dealership never tried to push those upsells after I declined some of them and accepted others. The entire paperwork process took less than 2 hours (honestly astonishingly quick), and I drove away happy with exactly the car I wanted. They did a really great job of changing my opinion from a negative experience to an exceptional one. So thank you Jack and Zeek for turning my really negative experience into an excellent final transaction. Again, I would give Jack and Zeek 5 stars if I could. They regained my trust and my business, and I wholeheartedly recommend either of them.

    Message I got from the front desk saying the washer lines were pinched.

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    4 months ago

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    Renae B.

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    2 months ago

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    4 months ago

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    4 months ago

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    4 months ago

    They sold me a car that they didn't actually own yet. I think that is larceny. They said I need more characters.

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    9 months ago

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    5 months ago

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    1 year ago

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    6 months ago

    Extremely helpful and patient sales staff. No lies, no pressure. We got the exact car we wanted and love it.

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    9 months ago

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    3 years ago

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    10 months ago

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    1 year ago

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    1 year ago

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    11 months ago

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    2 years ago

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    4 years ago

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    Come my amazing 2023 CRV Honda thank you for trading me for my 2024 Colorado. I'm happy with my purchase.

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    1 year ago

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    2 years ago

    Rosa rocks! Super easy process as this was my first time buying a car. I would absolutely recommend going through Dick Hannah Subaru.

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    4 years ago

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    2 years ago

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    3 years ago

    Good people their that works there and also great customer service and they have the right to know

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    3 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    Page 1 of 11

    Ask the Community - Dick Hannah Subaru

    Review Highlights - Dick Hannah Subaru

    I worked with Jack Wise there for the purchase of my Subaru Outback Wilderness, and he was absolutely fantastic.

    Mentioned in 8 reviews

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    Hazel Dell Tire Pros - Dude's got me patched up in under 15 minutes

    Hazel Dell Tire Pros

    (56 reviews)

    On the way to visit my friend in Portland I got a flat tire due to a big pothole on the freeway. I…read morewas able to change the tire and make my way to the local Les Schwab the next day. When I got there, they had a two hour wait. I searched for a nearby tire shop and found Hazel Dell tire pros. I called and they had immediate availability. When I got there the man that I spoke with on the phone immediately checked out my tire in my trunk and told me I would need to replace it. He did a quote and it would've taken a day to get the tire which I didn't have because I had to head back home but the quote was very reasonable. He then double checked that I put the spare on correctly and tightened the bolts to make sure it was safe. He didn't charge me and was super friendly. I highly recommend this business. I'm not sure why people are willing to wait two hours for poor service, when friendly service is right around the corner!

    Best tire shop in Vancouver IMHO. They have been a landmark in Hazel Dell for years now and the…read moreowners know their stuff. The may be a little more expensive than the cut rate shops, but they will work with you to match prices. The foundation of their business is customer service and they stand behind what they sell. They have often helped me with flats and minor things gratis. They'll get you in and out faster than any shop I've done business with. Next time you go to Costco for tires and find out it will take a week or more before you can get them instslled; give Tire Pros a look. You won't regret it.

    Tire Trend - Tires mounted and ready to go.

    Tire Trend

    (39 reviews)

    Piedmont, North Portland

    Wrong alignment done on low car charged me $120 to still…read morehave my car with a crooked steering wheel. I went back and told him about the issue and he blamed it on my suspension. I had gotten my car completely checked before I went to go the alignment done but he insists that it's because of my suspension. I was also told that he would have to charge me $50-60 more just to check if he did it right?? even so he said that he can't guarantee that my steering wheel is going to be straight. I would not recommend coming here for an alignment if you have a low car or car with suspension.

    "Wrong job? Don't lecture me, kid."…read more I came to your shop with one specific issue: my car was pulling to the right, even though the steering wheel itself was straight. I expected professional service and a solution. Instead, I left with an even bigger problem -- now the wheel is crooked, and the car still pulls to the right. I returned to your shop and calmly explained that the problem remained. I told you that now, to keep the car straight, I have to hold the steering wheel slightly to the left, which is uncomfortable and unsafe. Instead of taking responsibility, I was told the job was "done correctly." But when I compared the numbers you set with the manufacturer's specs, the difference was obvious. You insisted the issue was in the suspension and the strut, but even if that were true, no alignment should leave the steering wheel crooked. Originally, the wheel was straight -- after your work, I ended up with two problems instead of one. To make it worse, you told me: "Let's put it on the rack again, and if everything shows green, you'll pay us again for nothing." That's not professionalism -- that's bluffing. I don't need "proof" on a screen. I need results. Instead of correcting the problem and setting the values as close as possible to the manufacturer's golden range, you behaved unpleasantly and arrogantly. My car is over ten years old, and I understand perfection isn't easy, but professionalism means both proper work and respect toward the customer. Sadly, I saw neither. The person who performed the service showed rudeness, disregard, and a complete unwillingness to listen. These qualities are unacceptable for someone entrusted with people's safety on the road. At another shop, they told me: "We can fix this." That proves the problem isn't my car -- the problem is the poor work and the attitude of the one who did it.

    Wheelkraft NW - Before and after

    Wheelkraft NW

    (85 reviews)

    I got a Tesla and the biggest flaw on them is that the rims will barely brush against something,…read moreand all of a sudden the entire thing is scratched up. Terrible design. Instead of buying new rims I was recommended to get the rims buffed out and repainted. Thankfully I was told about this place in Vancouver. It doesn't take but an hour or so and they look brand new. Even one that I thought wasn't possible to look good again, looked brand new again. Definitely a master at his craft. 10 out of 10 would definitely go back and use again if I needed this sort of service. Not cheap for my pocketbook, but it was cheaper than buying new rims for sure.

    I took my car here to fix bent wheels and curb rash. To be fair, they did fix the main issue and…read morethe mechanics were actually pretty nice. However, the overall experience was frustrating because of the lack of attention to detail and poor customer service. The biggest problem was that they didn't paint the center caps, so the color didn't match the wheels at all. I asked multiple times if they could paint them, and every time I was told it wasn't possible because the caps are plastic and "can't go in the oven," so the color would never match. I even asked if they could provide a small sample of the color so I could get them painted somewhere else, and the response from the front desk was basically "we don't give samples, go try another place." That was disappointing and honestly unprofessional. I ended up going to another shop (Factory Wheel Outlet), and they told me it was actually very easy to match the color. They painted my center caps perfectly in just one day, and now everything matches exactly like it should have from the beginning. So while this shop fixed the bend and curb rash, they fell short on finishing the job properly and their customer service could definitely improve. Hi, I just want to clarify that I did ask about the center caps multiple times. The first time, I was told in person that since the caps are plastic and the wheels are metal, the color would never match. The second time, I called again, and then on Tuesday--after taking my car to a tire shop--they pointed out that the center caps hadn't been painted at all and still looked like factory. When I asked again at your shop, the front desk told me: "we don't give samples, go try in Bob's Paint Land." So I'm not being dishonest--I did ask more than once. I ended up taking the caps to Factory Wheel Outlet, and they were able to match the color perfectly and complete the job in one day. The result came out great and matches exactly. I was charged $300, and I have the invoice if you'd like me to provide it.

    Dick Hannah Subaru - autorepair - Updated May 2026

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