I stumbled upon Accurate when my Mini, started making noises just after I had moved here from Cali. The cost was expensive, but nowhere like what it would have been at dealers or others. The car ran great for two years, even without the oil changes I forgot. I decided to not use the quick lube places; I've had trouble with them and this car. Made an appointment online, took it in, they gave me a quick ride home, later that day they called, I picked it up and chatted with them about potential future maintenance work, then the bill, I was surprised, it was much less than I expected. Each time I have taken the car in my experience is that they can be trusted. Further, they answer my inquisitive questions without hesitation. That's all I can ask for from a service provider. read more

Gave a great price. But someone came in lower and could do work at my residence. They where definitely in the top 10.

Got my car serviced here twice. First time was great and everyone was kind. I brought my car in again last Friday and in my summary, there were 3 large fixes due for next service. When I went to pick up my car, I asked the attendant helping me out how much he would estimate my brakes, water pump/coolant reservoir, and valve cover gasket seeping would be to fix. He said "I'm not gonna give you a quote because I don't want to scare you out of your car, but you're gonna need to save up a lot of money before your next service". I then asked, "okay.. are you thinking $3-4k?" to which he responded "at least that". Stop being weird, it's not that hard to give a quote, and not many people have 4k they can just fork over at the time of service. Will be going elsewhere next time. Update: 5 days later, my EPC and engine light turned on and my car is completely undriveable read more

I was recommended to Accurate Motorwerks and honestly they should have done way better. I brought my VW Golf TDI in for a simple clutch safety switch issue that I had already diagnosed myself. I gave them the exact problem, the part number, and explained that the switch was looped. They had my car for about a day and a half and still couldn't figure it out. They kept trying to scan my ECU to find codes even after I told them it was looped. Anyone who understands Volkswagens should know that looping a switch tricks the ECU into thinking everything is fine, so you will never see a fault code. Scanning it repeatedly made no sense, but they kept doing it anyway. It honestly felt like they didn't even understand what "looped" meant. On top of that, the guy on the phone had a snappy, unnecessary attitude more than once. Not sure why anyone working on my car thinks talking down to me is acceptable, especially when I was literally giving them the correct information upfront. I kept getting vague updates, repeating myself, and hearing the same questions over and over. Then they said they had "torn it apart" and still couldn't find the issue. There is nothing to tear apart with this job. It's a small switch under the dash that any VW mechanic should be able to locate instantly. After all that time, nothing was done. No repair. No progress. No clear communication. I finally told them to stop and picked the car up. Thankfully they didn't charge me, but that doesn't erase the wasted time. When I called Zinda and Sons afterward, the difference was immediate. They recognized me, understood the situation instantly, and immediately knew why the scanner wouldn't show anything. They just told me to bring it in next week with zero confusion or attitude. Actual competence goes a long way. If you drive a Volkswagen, do not go to Accurate Motorwerks. Go to Zinda and Sons. They actually know what they're doing. Easily one of the most disappointing shop experiences I've ever had read more

I reached out to Accurate Motorworks to discuss diagnosing an issue with my 2015 Fiat 500 Abarth. After scheduling an appointment, I had the vehicle towed to their shop for diagnostic work. Two days later, they contacted me and reported that the car ""vehicle cranks over fast. sounds like it low compression," which is a common issue with the MultiAir system when the ECU gets confused. They also claimed the crankshaft sensor was "completely not present," despite the crank position sensor being installed in its correct factory location. When I went to pick up the car, I expressed that I would've preferred to be told upfront that they don't work on vehicles with MultiAir engines. It would've saved me the cost and hassle of multiple tows. Unfortunately, the person I spoke with--presumably the service advisor--completely ignored my concerns. I was initially going to caution against bringing any MultiAir-equipped vehicles here, but based on their dismissive attitude, I would recommend avoiding this shop altogether read more

No one wants their car broke but these guys are great! They keep you informed. They lent me a vehicle when they knew it would take a long time. Price wise I am not sure bc I don't call around checking. They do good work but sometimes take a while for a simple oil change. read more

I have an older Mini. I took it for an oil change to JL and afterwords it started running funky. One day the car shut down, so I took it back to JL and they actually recommended these guys. They took me by appt the next day, had a quote for me same day, and fixed the day after that. Everyone was super polite and explained everything simply for me. I didn't feel taken advantage of and they seemed to try to help me with the price. they also told me what to expect down the road but didn't try to upsell me anything and I really appreciated that. Bonus - the manager is very good looking read more

We needed the A service for our Mercedes. It was a lil lower than the price at the MBZ place in PDX but the service was great. The job they did was perfect. We no longer have to drive to PDX for service. We will be taking all of our MBZ there. You won't be disappointed. Thank you Accurate Motorwerks. read more

Going there very time for an oil change, very responsive, helpful, and timely. Love the fact when I say I need my car back at a certain time, it is ready by that time. Definitely my go to place for automotive repair and oil changes . read more

Highly recommend, and I'm happy I found someplace I can trust with my Mercedes. In fact, I believe they did a way better job than the Wilsonville dealership. They got my car in a few days before my appointment, and then sent me an incredibly detailed report of the full vehicle inspection with pictures of the parts I needed replaced and why. They called and explained everything over the phone and answered my many questions with kindness and patience. Ultimately, I needed a few things done but they gave me a very fair price and my car is now driving great. I don't plan on taking my car anywhere else, and I even recommended them to my family. read more

I've had these guys service, BMWs, Mercedes, AMG, Maserati space, and they do excellent work at reasonable prices. They have always been honest, reliable and love what they do. I would recommend accurate motor works to anyone who gets ridiculous quotes from the dealers.. read more

When looking for BMW repair, this is the place to go to. Michael at Accurate Motorwerks is one of the best BMW technicians (other brands too) in the Pacific Northwest. He is a very qualified individual with certifications from manufacture training. He has the latest and greatest tools and diagnostic software for BMW available to the general public. My car had bad lower control arm bushings and I found out a couple days before I was leaving for a road trip to Phoenix. Even though Michael was busy and stacked with cars, he was able to get me in and over night the parts at still a reasonable price. This is supurb customer service that is uncommon in the Automotive Industry. If you are looking for a repair shop, I highly suggest you give Accurate Motorwerks a call before you look anywhere else in the Portland Metro Area. Their prices are great and their quality of work matches their customer service! read more

Accurate Motorwerks - Inside - Auto Repair Near Me - Vancouver, Washington

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Had a great experience with the staff that worked on my vehicle. They were exceptionally friendly, courteous and knowledgeable and told me things about my vehicle that I had no idea about. Awesome people very enthusiastic about working on cars, and I'll likely be a long time customer with the team here. read more

A bit shady in my opinion. This is along one, buckle in. *First, I must say this shop did not work on my vehicle. The repair estimate they gave me was higher than I could afford at the time. I am glad they didn't. I have a 97 BMW 540i. I found Accurate Motorwerks by searching for BMW mechanics and then reading their reviews. Seemed good. While driving I started to here a clanking or clunking noise that appeared to be coming from the driveshaft. I am decently mechanically inclined so I did the YouTube search for the noise and repair. Found out this model is notorious for the center support bearing (which supports the driveshaft) going bad. I called Accurate and spoke with the young man who answered because I haven't worked on a driveshaft before, he had great customer service, very polite seemed trustworthy. Gave me a quote for $110.90 (typical fee) to have the car looked at. I could do that and then decide if it was the problem I thought it was or it wasn't and then I could go from there. Dropped the car off with them later in the day I get a text message with information on my car. This service is fantastic! I can see what needs to be done (other than the issue I "needed" to repair) along with pictures. Extremely helpful! I get pictures of my air filter, my wiper blades an exhaust hanger that had somehow gone missing from my car and some wires that had been chewed through. Nice, now I know. No images of the area (driveshaft) or the problem I sent it to them for. No pictures of the support bearing or the driveshaft. Hmmm? I call and they give me and estimate of $1000 to replace the driveshaft because my center support bearing is "destroyed". I question if we can just change the center support bearing, he responded back with "let me talk to my tech" then comes back a few minutes later and says to me "my tech said, the bearing is destroyed and has caused damage to the driveshaft and says he can't do just the bearing." Okay, I said. I can't afford that right now but I'll come get it. I get it home and start doing more research for myself. I find more evidence that it may not be the center support bearing, it may actually be the driveshaft CV joint. Thaya why I sent it to a mechanic. To find the problem. I also find that you CANNOT see the center support bearing from looking under the car. To do the repairs you must remove the entire exhaust, followed by heat shields that run the length of the car then and only then can you see the driveshaft and the center support bearing. They are hidden away. They told me "the center support bearing was destroyed" without evening seeing it! This is why I received no images of the damages to it. Because they didn't look at it. Finally, after weeks of research I ordered some parts, jacked up my car dropped the exhaust (heavy) and replaced a gasket and repacked the grease on the driveshaft CV joint. Problem solved. Cost me $18 and about 2 hours laying on my back. The gasket had failed (dried out) and was letting the grease release from the CV joint when it was spinning. Their customer service was great the young man at the front who answered the phone was nice. But they tried to get me to pay $1000 for a used driveshaft (with labor) when they didn't even actually see the problem. I'm glad I brought it home and did some more research. I have a very hard time trusting businesses, especially mechanics that do business like this. Be very cautious here. A couple of days after I get my car back, the owner (Michael, I believe) sent me a text asking how it went. This was nice, him staying in touch and reaching out to his customers. This was before I found out they basically lied to me and before I did the work myself. I simply told him his shop did not do any repairs to my vehicle. read more

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My car broke down and I was able to get it towed to Accurate. They are so kind and got to my car as fast as they could. They are great with communication and honest. read more

Accurate Motorwerks is the only shop I will take my Mercedes to. I have had nothing but positive results. They are honest and thorough, and they don't try to sell you something you don't need. read more

The amount of NEGATIVE REVIEWS from angry customers for this business is staggering. I've read the REVIEWS about Over Pricing, Lying, Cheating, Over Charging etc. I only wish I had read the reviews here on yelp before I took my car to Accurate Autowerks and the only reason I did take my car there was I did not want to travel into Portland because of the traffic on the highways. I took my Porsche to Accurate Autowerks for a pre purchase inspection requested by a potential buyer on January 28, 2020 I promtly asked if they found anything wrong, would they honor the automobile warranty for repair costs. They said YES. Their report claimed my car had multiple (6) items wrong that needed replacement and repairs. I paid Accurate Autowerks for the inspection and left. Knowing something was not right and fishy about Accurate Autowerks inspection report, I took my car to the Porsche dealer service dept. a few days later for a second opinion inspection. The Porsche dealership service advisor told me they found ABSOLUTELY NOTHING WRONG WITH MY CAR. No repairs are necessary I was told, your car is in top running condition. How could 6 items be misdiagnosed (Accurate Autowerks), I asked myself. My car had it's Magor intensive service performed 1,500 miles ago by Porsche. I took my car in for a pre purchase inspection as requested by a potential buyer. The potential buyer backed out of the purchase because of the horrible misdiagnosed inspection report. Now I know all the bad reviews for this business point in one direction and it's not good. Dont throw your hard earned money away. Read the reviews. read more

Very disappointed, especially in customers service from the owner himself, Mike. We took our BMW 335I to the shop and ask him to do the diagnostics first so we know what's going on with the car first and estimate cost for the repair. 2 days later we heard nothing from them. Finally after many tries we were able to get a hold of him and we were told that all the fuel injectors needed to be replaced and that it will cost us about $2900 to get that done, not sure where they get their prices from but that's ok, we understand that every business has the right to charge whatever they want. We did call Kuni BMW just to compare the price and they told us that they would fix it for $1700. After that we said no thank you & paid $130 for diagnostics and took our car elsewhere. While the other mechanic was looking at our car he noticed that a lot of small parts, like screws etc were missing. We were confused because I thought we were just doing the diagnostics on it, & that's what we agreed to. My husband called Mike and asked him why was our car taken apart and we were not told or nothing was mentioned to us when we were checking out when we were picking up our car? He stated that that's what they do sometimes to get to the bottom of the problem. Ok, so than why everything was not put together especially when you guys had 2 days before our car was picked up? He cut my husband off stating that he should be charging us $1000 that he paid for his mechanic to do that. WHAT? did we ask for that? I never heard of any shops that will take your car apart just for diagnostics? So we asked him to mail us the parts because we live so far away and our other mechanic that we hired needed them. He said IM NOT DOING ANYTHING FOR YOU. WOW, definitely didn't expect that kind of a treatment from the professional that was previously highly recommended. We drove and picked up the parts ourselves. I don't know what happened to that good service that they had before but definitely would not recommend them to anyone. Sorry. I was debated to write this review because we have fixed our car with them before and always recommended their shop to our other friends. But God bless his business. We ended up needing only one injector replaced and paid only $600 with labor. Mike, treat people like YOU wants to be treated, talk to them with respect like you expect to be respected. Unfortunately you lost our business. read more

Honest, thorough, professional ae the first words that come to mind. We trust Michael and team to keep our car in solid shape. Plus, everyone at the shop is nice, helpful and knowledgeable. Great crew! read more

This is an honest, meticulous, fair priced and efficient shop. We have been taking our BMW here for years and during that time I have got to know Michael, Brandon and the rest of the staff. They are such honorable and kind people. My most recent experience was that they did a full inspection of my car and could tell me everything my car needed right away and what it will need soon. This valuable information gave me the ability to make an educated decision about the long term needs and if paying the money for the car made sense. Ultimately it did not and I purchased a new car. They were honest and supported my decision even at the cost of losing money. They think about the big picture and care about their clients. I will be back there with my new car. read more

Update: Returned to Accurate for maintenance on my car again today. Still have to say, they are simply the best!! I appreciate you guys so much. Thanks for fitting me in, without an appointment. My Prius suddenly had the check engine & master system warning lights come on. I had it towed to Accurate where they were able to diagnose & fix the issue in a reasonable amount of time, especially considering I didn't even have an appointment. They were professional, friendly and most of all reasonably priced. Thank you Austin and Mike for taking care of me. read more

The BEST AUTO REPAIR SHOP IN ALL THE LAND. First of all, a serious shoutout to Kristin for going way above and beyond what anyone would ever expect from this line of business. From the moment I first called, she was a radiant fountain of positivity and sympathy. She listened patiently to my horror story of woe concerning a broken wheel sensor that had befallen my little car at the hands of another local repair shop and then she went right to work in securing the part direct from the dealer, giving me a fair quote for the job and scheduling me in for an appointment less than 48 hours later. That would've been enough for me to sing the praises of this shop. But once they had my car, their mechanic took the time to find the original source of the problem (caused by the previous repair shop) and then FIXED THE ORIGINAL PROBLEM FOR FREE so that the new wheel sensor could be attached properly. Fixing the original problem required over an hour's worth of extra labor not included in my original quote and this shop did it for FREE. Why? Because they understand what it means to treat your customers in a manner that earns their trust and makes them feel valued. And because they actually care about the quality of the work they perform on your car. I've honestly never had such an enjoyable experience having my car worked on. Not only did I get invited back into the work area and shown exactly what the problem was, I had the pleasure of conversing and laughing with both Kristin and Maryanne during the wait. Thank you ladies and thank you to the wonderful, friendly mechanic who worked on my car. And thank you to the owner of this business who employs only the cream of the crop, it speaks volumes. You have earned a customer in me for life. read more

Great service from beginning to end. We had our valve stem seal on our 2008 X5 done. It was the best price around. The dealer we went to first wanted what I felt was an outrageous $7,000. Michael and his team took great care of us. Communication was wonderful as we were updated frequently on the status of the car and were very flexible with scheduling and the price was great. I think this is hands down the best place to have your BMW taken care of. Next time I have an issue with my car I'll be skipping the dealer and coming here first! read more

I can not express enough how good of an experience I had. Seriously- I wish I lived in town so I could use them regularly. First of all, I'm a travel nurse- my alternator went out as I was pulling into the hospital parking at 6:15am. I was on the phone with Michael at 9:30am telling him my sob story after finding this place on yelp. He ordered a new alternator within minutes and gave me a list of towing companies. If I could remember what towing company was used- I would review them too. All I had to do was run my keys out to the parking lot at my lunch break. I was called and updated twice throughout the process- and my car was done before the end of my shift! Fluids topped, alternator replaced, and they put my car in front of their security camera so I could pick it up after hours. To top it off, they wrote a nice little note to have safe travels Personable, quality and quick care! read more

Accurate Motorwerks - Thank you!!! What a smooth personable experience! - Auto Repair Near Me - Vancouver, Washington

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I have been taking my cars (BMW & Mercedes) here for the past 4 years and have received great service with exceptional service. I tried several places including dealer locations before discovering Accurate. I feel very confident I am getting qualify service for a fair price. read more

Great independent shop for European cars, which is a hard thing to find. My 1998 Mercedes ML320 stopped running. It would crank but not start. They diagnosed the vehicle, sent me a comprehensive inspection report with photos and gave me a specific estimate over the phone. When I picked up the vehicle and paid the bill there was no surprises. The total amount is what they said it would be. There was a problem that happened to the vehicle while it was on their lot waiting to get fixed. Not their fault but it happened on their lot. They made it right. No questions asked. That showed me a lot about the kind of owner this shop has. I will definitely take the old ML320 back to them, if (or when) needed, without hesitation. read more

Best and most trustworthy shop I have ever been to. Great customer service and diagnostics are on point. Highly Recommended!

Mike, Austin, and the entire mechanical/engineering staff are outstanding in their knowledge and professional interactions with their customers. I have been taking my BMW to them for 4 years and have ALWAYS received great service, advice, and respect from all of them. I am so grateful to them for their excellent skills and trustworthy business practices. I recommend them highly! read more

Got in late on a Friday afternoon with a leaking power steering line...the guys at Accurate got my car diagnosed, part ordered/delivered and installed in less than 3hrs. Thanks y'all, I would have been SOL without your help! read more

I was traveling with my vehicle when it decided not to start when I came out of the hotel. Not knowing what the issues was, so when I tried to call Accurate Motorwerks in the morning, they didn't answer. Lucky for me that they have amazing customer service and called me back from caller ID. They were so helpful and friendly and offered to get me in that morning. Once I got a jump, I took it to their shop and owner Michael met me outside and we discussed what we thought it might be. They gave me a ride to where I was working and called me to give me the great news that it was just my battery that had finally worn out. They took care of it and had me back on the road by the end of the day. I want to thank Accurate Motorwerks for such great service and being great guys! Teresa Thomas Hood River, OR read more

I received unbelievable, horrible service here. I called to have my car serviced. I was told to bring my car in on a Friday. My car was not drivable, I had it towed. I was told it would be looked at on Monday and ready by Tuesday. I waited until Wednesday. I had not heard back about what was the issue is, the cost etc. I spoke to them Wednesday and was told that they hadn't got a chance to even look at it. I waited until that Friday 7 days later. And was told it still wasn't looked at. I was upset at that point. I was talked to in a very harsh manner. I had car tow Monday (9 days after) to another shop. Discovered they removed fuses on purpose. They sabotaged my car. My gas was completely on empty, yet I had a full tank before. The mechanic who repaired my car said that the fuses were purposely removed. This shop had my car for 1 day. Why are females taken advantage of. read more

do not patronize if you seek professionalism and courtesy. do not patronize if you wish to have a repair shop neat, clean and organized. do not patronize if you like to discuss your repiar issue and do not challenge the shop or talk about the repair options if any. their way or the highway. the place is a joke!!! read more

Five stars all the way! The customer service here is top notch. They take the time to explain everything thoroughly and even show you photos of what's wrong with your vehicle. Transparency and honesty are clearly important here which I greatly appreciate. As someone who clearly knows nothing about cars and how they work, I never feel like they are trying to pull one over on me. These people go above and beyond to take care of their customers. They gladly offer rides to and from their shop which is incredibly convenient for me :) I trust them more than the dealership with my 2008 Mercedes and will certainly think of them first for all my car repair needs in the future. Very satisfied customer here :) read more

Very disappointed after reading all the glowing reviews. I'm a DIY person as much as I can. My ML63 AMG had a light clunking noise in the front end. I had self diagnosed the problem to be a bad right inner tie rod end but I wanted a shops' opinion. I made an appointment with Accurate to diagnose the problem after which I would weigh my options. I told them I must have the car back that evening. I dropped off the car promptly at 8am and waited to hear from them. Now getting close to 5pm and not hearing a word I called their shop. Initially I was told they needed to keep the car overnight. I told them the agreement was to diagnose my car, give me a diagnosis with an estimate and have my car ready at closing. The person on the phone then claimed to have the wrong car information (how do you mix up a Honda with an AMG?) and put me on hold. After a time he came back and stated that my steering rack was bad and needed replacement. I was given a quote for $1750. I went to get my car, paid them a diagnostic fee and left. I honestly don't think they even really looked at it. Besides this and to add insult they had totally messed with my drivers seat adjustments to the point it was all out of whack and had cranked up the lumbar support to the max. I have a feeling someone was playing around in my car checking out all its features, not professional at all. Later the same week I took my AMG to another shop near my work (another European car shop). By noon the same day I was given a call and told it was indeed my right inner tire rod and that they could have it repaired by closing time at 5pm. I okayed it along with replacing the left inner tie rod (the outers were already replaced by myself). As promised, my car was fixed on time at a total price of $450 including tax. The annoying clunking is now gone and I just saved $1300 over Accurate's quote! This was my 2nd poor experience with Accurate Motorwerks and I will not be going back. The people in the shop seem nice, personable and friendly but I would not recommend unless you don't mind paying exorbitant prices for things your car does not need. read more

This place is the best! From the first moment I called, I spoke to Michael who was very professional and friendly. He gave me an appointment right away and in about 10 minutes, my car was done. This was my first time there and as a first time client, you always worry about how much it's going to cost, if you're going to be taken advantage of; but this place is not like that at all. In all the years that I've taken my car to a mechanic, this is the best experience I have ever had. Because of the wonderful first impression I've had today, they now have a customer for life. Thank you Michael! You are a good man! :) read more

My experiences have been very great! I have to say that they take the time necessary to get the job done correctly. I have had estimated due dates but always know that they will not return your vehicle until the job is done correctly. They are by far the most honest and reasonable mechanics I have really dealt with! They have earned all my business for regular maintenance up to the major repairs! I will always go back. They are happy to help and always do a great job. read more

Deceptive liers, Had a early 8 AM appointment for valve cover replacement on my 525 BMW. Dropped off was told 2+ hrs at the most. After 2 hrs i called and was told a little longer,as was still working on my car. Called @ 3 hrs later, same story.Made arrangements to be dropped off at their shop at 12 noon and discovered my car had not even begun to be worked on.I asked why did i make a 8 appt and why was i being told "its still being worked on" when calling for status? I asked for my keys and left. There are many other BMW/Mercedes repair shops and you dont need to be flat out in your face lied to about any progress.The manager told me he knew @ 8 when i dropped it off they were not going to start my repair until much later...WOW what an admission! Why wasn't I told,the Customer. Never ever again. read more

My 2012 Volvo S60 did not have air coming out the dashboard vents. I went to Accurate because of their good review. I asked several local garages, they all honestly said they can't fix Volvo. Accurate told me they are experienced in all European cars. They charge $110 for diagnostic. After one day, they told us their diagnosis was they found a bulletin which suspects the problem to be water leaking that leads to short wires. They need to charge me $375 to open it up to determine what is going on. At that point they might find the problem. In other words, I need to continue putting money for them to explore. Good business strategy. Lesson learn is they should not take the business if they are not experienced with the product. To me, the only diagnostic result is a bulletin info from Volvo community. I cannot comment their technical skills, but I am not impressed with their business practice. No results no charge. Ww read more

Deceptive, swindling, conmen. Called in to get a quote and talked to "Von". Seemed like a nice enough guy over the phone, and gave me an estimate what it would cost to diagnose a starting issue with my Mercedes. Managed an appointment two days out and brought the car in. Was checked in with a lady at the front desk (I don't remember her name but she was bigger). After handing my keys over I asked when they would contact me, she said she didn't know as times could range. I understand where she's coming from, it would be impossible to quote accurately 100% of the time not knowing what you're getting into, but I felt a bit weird that they had no cutoff (something like, "oh yeah no more than 2 days for sure"-nope) So 3 whole days go by and they haven't even made any efforts to contact me. At this point I will give them the benefit of the doubt but I was mildly concerned. I gave them a call to check in, naturally the receptionist didn't know what was going on and the mechanic working on my car wasn't there- sure no problem. Von called me back the next day saying they couldn't quite figure out what was going on but they could try something for the tune of ~$240, I gave him the greenlight thinking it could help. As the old saying goes, boy was I wrong. Another two days go by and again, they hadn't reached out to me. I called back and magically my car was ready and I could come back. I go into pay and the bill is about $300 MORE than what was quoted over the phone. I politely inquire about this and Von says that the price we agreed on over the phone. I said that's not what I remember at all. He continues to go off on some tangent how the procedure was preventative and labor costs more and it took longer than expected and so on. He evades the question and doesn't acknowledge our phone call at all. At this point, I know this is a place I don't want to do business with ever again nor is this an argument I am going to be able to have objectively with this guy who thinks he knows how the whole world works. So I make the mistake of suck ing it up and pay the bill and leave. The next day my car exhibits the very same issue again! Cars are very intricate and sometimes very delicate, but it was only then I knew not only was I classically taken for a ride, but my money was truly wasted in every sense of the phrase. In short I was: a) Pressured into a ludicrously overpriced service that was unnecessary and frankly unheard of after asking around at other shops in Portland b) Without a car for 5 days WITHOUT BEING WARNED. It would be one thing if this was positioned to me in the first place. But what grinds my gears, they just assumed I could drop my car off for a week with radio silence from them and that would be A-OK! c) Left with my car in the same, if not worse condition than before. Lesson learned? Take your European car to any of the competing shops in Portland, don't give in because Accurate is near where you live. I look forward to seeing the business owner respond to this review saying how sorry of a mix up this was or whatever to save face, but the damage is done. Addendum: While picking my car up, the receptionist lady took a phone call and clearly was having a customer service issue with the gentleman/woman over the phone. It was obvious that this person had asked to speak to the owner, and she responded by saying "the owner no longer works here, he wanted out of the business". I won't get in to how unprofessional and crass that is to say over the phone, but I will say I'm not surprised the owner wanted to get out... read more

The guys here really are very nice, but... couple fails the couple times I had appointments. First, was to have fuel lines put in they had to order from Dick Hannah. They waited until the Friday before the Monday appointment and well, Hannah doesn't get shipments on Monday. So they took a shot at not using fabricated hoses and saved me hundreds. However, within weeks I had a diesel leak. Brother took truck in cuz it's next to his house and he's been driving it. They made him an appointment, he dropped it off first thing in the morning since he had to go to work and the appointment was set for 1230. Come 5:30, they hadn't fixed the truck and expected it to be left for another day. Not cool. And certainly not convenient when you have an appointment. He complained and they said they would stay open and fix it. Nope. Never called him and when he went back up, they were closed. After this, and while I appreciate how nice they are, gonna find some place new. This is unacceptable. read more