PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

Tony and the other mechanics at Masello's are nothing short of amazing. They are one of the few…read moregarages that I trust to work on my vehicles. I believe their pricing is fair, and probably more than fair, given the expertise they have. To give you a sense of their integrity, I'll share one story. I had left my car there to have maintenance done, and when they finished it was parked in the side lot as is the norm. In the few hours between the completion of the work and my arrival to pick it up, someone had swung open their rear door into my car's front fender so hard that it left two sizable dents that couldn't be repaired without going to a body shop. I didn't notice the body damage until I got home, and I quickly called Tony to let him know what I found. He was aware of how well I tend to my vehicles, was horrified, apologized profusely and without any hesitation offered to pay to fix the damage done in his parking lot. Now any time my car comes in for service, he makes sure to tell me that he will keep it parked in the garage until I pick it up. Tell me, where else are you going to find another garage with integrity like that? I won't bother to look since Masello's is the one of the few shops I go to for maintenance and repairs.

Always so grateful to have such a reliable mechanic. Anymore I usually just go for basic things…read morelike oil changes or tires. Recently had my snow tires swapped, for example. I know that Tony will not try to cheat me and his staff will do good work. Easy enough to drop my car off, they usually have it done mid day. Highly recommend this shop!

bought my second car , I now have a Kia from Sean Melvin and it was a great…read more Experience! everything I wanted was done and then some ... several of my friends have come here as well and our pleased with the exceptional service.. it's a pleasure to take a few minutes to let people know how I feel and that there's an honest team .. the car service department as well with Bryan and Owen is top notch.. have no reason to go anywhere else for cars or for service..

I am a first time owner of a KIA. A dear friend referred me to KIA and told me that she and her…read moredaughter recently leased two vechiles from Burdick KIA and that I should speak with their sales person, Zen LaPointe. I can't express just how impressed I am with Zen. He took all the time in the world to answer every question I had as it was over 10 years since I purchased a vehicle. I said that I saw some used cars on the KIA website and he said "may I make a suggestion", and his suggestion was spots on. He fully explained the car to me and I knew that was what I was going to buy. Zen is a credit to KIA as he is the most knowledgeable, understanding, compassionate, caring and patient man that I know who would put up with a 79 year old woman who does not drive on any highways, etc. I have had the car for 3 days and I just love it. Thank you Zen. You are the greatest. Margaret O

This is pro. I take my cars here. I could go on but all I need to say is you will be glad to know…read morethe team here. Trustable in all ways. Highly recommend.

All I had to do was change out my tires. It went fine. There's a cute restaurant in front that is…read moreopen early till 2 o'clock that you can grab a little munching while waiting which is convenient

I am absolutely thrilled with CNY Auto Spa, LLC. The technician was very knowledgable, explaining…read morewhat was found by diagnostic testing, to the repairs needed, and the estimated charges. The repairs to my SUV were completed in a timely manner and the technician kept me in the loop of "best owner practices" to keep my vehicle in top notch working order In the future. I highly recommend CNY Auto Spa for all your automotive needs.

I found this company after being frustrated with years of super costly bills at Burdick's service…read morecenter. A&K was ranked #1 for what I was looking for: A great crew that could work on my SUV which is a German vehicle. The crew had the work done the same day to replace my rear suspension and rear airbag system. They also did it for far less than Burdick quoted me. I think I've found my new mechanic for my BMW X5. Thanks guys!!!

If you're looking for a dealer alternative that understands the automotive enthusiast mindset,…read moreyou've found the right place. A&K Eurowerx is a Volkswagon and Audi specialty repair shop. They'll help you keep your VW/Audi vehicle dialed-in and up to factory spec. If you're looking for a factory+ configuration A&K does that too. A&K can help with performance tunes, suspension will help you get there faster.

Went in to get 2 parts replaced with a quote on what the cost would be. They then went on to…read morereplace more parts without my consent and charged me more when I came to pick up the car. It should be required to call and get consent from the customer on something they did not ask for nor agree too. I am not in a place to dish out unexpected costs and I'm very unhappy with this.

They took my car to diagnose a transmission problem. After they were done they said the…read moretransmission was bad so I asked if they checked the computer or the tcm and they said no, the car was in to bad of condition to put a transmission in it anyway. Instead of charging me over $150 for diagnosing the car they should of just told me that they were not willing to do any work on it anyway. Who knows if they even diagnosed it right. Easy pay day for them.