I am giving this 5-star rating specifically due to the excellent customer service provided by Tasha…read moreat the Eugene, OR location. She was extremely courteous, patient and detailed in her explanation of how to modify our reservation. I don't know the experience others may have had at this location, but we were lucky to have Tasha assist us. She is a great asset to Hertz. I hope they value her extreme patience and skill in dealing with clients. Our issue was resolved. Thank you Tasha!

Hands down the worst car rental place on this planet. I'd like a phone call from corporate after…read moreall the crap the agent and manager put me thru. I booked a suv at a great rate and up Until then things were fine. When I landed and got to the desk to check my rental out, the female behind the counter asked for my passport. I was a little taken back, I didn't need a passport to board the plane from Puerto Rico to LA, LA to Oregon. I told her I don't need a passport to rent a car and she was rude AF and continue to say yes. She finally went in the back and talked to a manager, a manager that never got off their lazy butt to come help a customer in need who was about to be stranded. She told me I was from Another country and I needed a passport, that my driver license from Puerto Rico was valid in the UNITED STATES OF AMERICA! She told me unless I had a passport I was screwed. I found my passport card and presented it and by that point she had already decided that she wasn't gonna give me the car, probably cause I made her look stupid asking me for a passport to a country that's part of the us territory. I was on the verge of crying being bullied by the female behind the country. They left me feeling helpless and screwed. When I went to the other desk rentals like enterprises, Alamo, Avis, they all could rent to me no problem. The problem at that point I was I'm paying peak prices because now I don't have a car reserved ahead of time and their rush-hour was between 12-2 for clients already made reservations. I ended up getting a way smaller car for five times the amount because Hertz screwed me over. On top of that Hertz actually charged me For the rental and said it was my fault. ARE U FOR REAL LIFE HERTZ!?? You treated me like dogshit and then charged me and continued to treat me like dogshit with no understanding to the matter. It wasn't until I threaten a charge back for fraud they actually reversed the charges. The CEO said he made changes to Avoid these problems happening to us again and it happened again ! Mine wasn't as bad as this family veteran but it was one of my worst experiences I've ever had. Ps, i'm also a military veteran and how your employees demonstrated disrespect, disgrace and dishonor will always be unforgettable. How does every other car rental place allow me To rent but yours? The only explanation I got was my drivers license is coming up as red flag and they can't help me, the end. Never happened before and never happened after just in that instance with those people in that rental car service. I'll be more happy to provide my contract and show proof that I had to spend even more money for a smaller car last minute because Hertz screwed me over big-time. They need to go back to geography school and history maybe and learn about US and US territories. https://www.npr.org/2023/05/26/1178213881/hertz-puerto-rico-drivers-license

concierge went above and beyond to make my rental a pleasant experience!…read morelarge selection of vehicles too

They charged extra fees on my rental and hung up on me when I called to inquire about them…read more Returning the car was a disaster. The parking lot was backed up and the agent did not give me an invoice upon returning the car. Rent elsewhere.

Landed super late in Eugene and luckily Peter (I'm almost certain that was his name) was there to…read morehelp us! Process was very simple and quick. We were so stressed because it said that they close at 12am and we landed a little later than expected. The man helping us let us know that he always waits for the last flight no matter how late it is and even mentioned that he's stayed until 3am before. Such a pleasant experience.

The woman that helped us at Budget Rental car at the Eugene Airport counter was so friendly and…read moreconsiderate and her small town humor was refreshing!

I rented a Mazda for the 4th of July and had drove it to the hotel to park and the next day the car…read morebattery had died because the cars headlights did not turn off automatically, so I ended calling AAA And then try to jump start the car and it would turn on so I called national and told them what happened and they said they would transfer me to someone else which made Me wait 1and a half hours on the phone just to try to get a new car before the person saying sorry we can't transfer you goodbye. So I thought Today would be worth it and NO. They did answer the phone but I asked if they could drop it off because I couldn't get to rental place and they said that since I wasn't in a 50mil Radius They wouldn't be able to drop it off. NEVER RENT FROM THEM

made a reservation months ahead of the visit but still had to wait. the nissan was a good car with…read moregreat mileage and room. THEN we went to return it, the staff asked if i knew about the extra $200 charge since it was a one way rental. NOPE. i had my reservation and there wasn't the $200 extra charge. good try.

I reserved and pre-paid for a car with their website online, with email confirmation from Dollar as…read moreproof. At Eugene OR Mahon airport they charged an additional $281.46 (over double the original amount) as well as a $500 deposit on a debit card. No one answered the phone to explain while I had the car (which I needed so had no choice) and I am still trying to recover my money.

charged me over a hundred dollars for infilled tank that I had filled minutes earlier. impossible…read moreto get in touch with a human and every branch office has the same 866 number. I see there may be a class action law suit for similar charges. extremely frustrating can anyone post the actual phone number for the Eugene airport branch? or is there a more useful national number?

Ron Aasted at Keystone Coachworks in Eugene, Oregon - and his team - are great to work with…read more I did a lot of research before up-fitting my 2018 Mercedes Metris as a camper van and I'm glad I chose to work with Ron at Keystone. They installed a SCA pop-top/sleeper roof, lights, swivel seats, charging ports and misc 12v electric/solar connections. Being a detailed-oriented person, it was delighted that Ron communicated so well with me, which resulted in no surprises and work done exactly as discussed. We had many email correspondences during which Ron had numerous great suggestions and concisely replied to my many questions. Before talking with Ron, I had thought I knew exactly what I wanted to be done. During our conversations he made several suggestions that greatly improved the end result with no upselling. Keystone' prices were very competitive with others who do similar work. Their craftsmanship is high quality and the scheduling was exactly as stated. I am happy to recommend Ron Aastad and Keystone to anyone looking to up-fit their Metris van.

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

This location lies to their customers. Avoid them or you too may be liable for damages caused after…read moreyou return a vehicle. I used a truck from this location while my truck was being repaired in a body shop. When my truck was ready for pick up from the repair shop I called Enterprise on a Friday afternoon to see if I should return the rental to their lot or if I could leave it at the repair shop for them to pick up later. The Enterprise employee from this location told me on the phone I could leave the rental in the lot of the repair shop and they would come get it, AND they would state in their system I had "turned in the vehicle" and would no longer be responsible for it. So I left the rental in the repair lot, had the folks at the repair shop do a walk around of the rental to confirm there were no damages, got in to my own truck and drove away. I'll note there was an easy option to just drive the rental a couple miles down the road to return it to Enterprise directly if they had said that was protocol, or I could have done the swap on Monday to Enterprise. I was excited to get my truck back and get back to normal life so I opted to leave the rental and move along. The rental was retrieved 5 days later after an Enterprise employee drove past the repair shop and noticed the rental parked there. When they finally come to retrieve the truck there was damage to the back of the rental that was not there when I "turned it in". Enterprise does not keep a record of their phone conversations with customers so there was no proof of the conversation. This would have been a good one "for training purposes". I spoke with the manager about my frustration and he assured me this was not uncommon and he could clear things up. Enterprise held me liable for the damages. When I went to the lot to see the rental and the damages, the truck had already been sent with another customer so I was unable to see the damages myself. Apparently in the small print of the agreement, a renter is responsible for a vehicle until it is returned to an Enterprise lot. Ok, that makes sense, and I could have easily done that. BUT, when an employee says a rental can be left at a different lot, and a customer won't be responsible for the rental anymore, and Enterprise will come pick it up, don't believe the lie. You will be held responsible to the fine print of the agreement and be liable the damages.