I usually hate renting cars because the employees have terrible attitudes, don't know what they're…read moredoing, are all about the upsell and are pretty useless. And then there's the Oregon location of Alamo. First of all , the car rental companies are located right at the terminal and the cars are located 200 feet from there, so it's easy peasy. The staff is friendly, professional, and get you in and out as fast as possible. Returning the car was no drama- the guy pointed where I should park it, checked the mileage, and I was out of there. This was the least amount of time I've ever spent at the rental lot at any rental place, and I used to be Hertz Gold where they put your name on a board and you don't have to talk to anyone. Great job Eugene Alamo!

Just went to the counter to pick the car I reserved and they said "sorry we don't have any cars"read more

A gal pal and I flew to Eugene for a Memorial Day weekend getaway. Our pickup and dropoff here went…read moresmooth as butter. More importantly, we got a very clean and zippy small car (Mitsubishi Mirage) that took us to Florence and Terwilliger Hot Springs and back to Eugene on just one tank of gas. I chose Enterprise over slightly cheaper competitors due to their reputation for better customer service and I got exactly what I hoped for.

The staff here was a godsend! I can't help but say how grateful we were that they were able to…read moreaccommodate us! What happened was our plane arrived late and the Agent at the Avis counter ran out of cars and left for the evening. I booked a reservation and did not receive a notice that there were no cars. Us and another guy were stranded in the airport. Thankfully, an agent (or angel) approached us and said they have a car (Challenger) if we want it - YES! Checking out was easy and the guy next to me was getting his car too. Service was excellent and I would give it six stars if I could. Thank you Enterprise for going above and beyond our expectations!

Hands down the worst car rental place on this planet. I'd like a phone call from corporate after…read moreall the crap the agent and manager put me thru. I booked a suv at a great rate and up Until then things were fine. When I landed and got to the desk to check my rental out, the female behind the counter asked for my passport. I was a little taken back, I didn't need a passport to board the plane from Puerto Rico to LA, LA to Oregon. I told her I don't need a passport to rent a car and she was rude AF and continue to say yes. She finally went in the back and talked to a manager, a manager that never got off their lazy butt to come help a customer in need who was about to be stranded. She told me I was from Another country and I needed a passport, that my driver license from Puerto Rico was valid in the UNITED STATES OF AMERICA! She told me unless I had a passport I was screwed. I found my passport card and presented it and by that point she had already decided that she wasn't gonna give me the car, probably cause I made her look stupid asking me for a passport to a country that's part of the us territory. I was on the verge of crying being bullied by the female behind the country. They left me feeling helpless and screwed. When I went to the other desk rentals like enterprises, Alamo, Avis, they all could rent to me no problem. The problem at that point I was I'm paying peak prices because now I don't have a car reserved ahead of time and their rush-hour was between 12-2 for clients already made reservations. I ended up getting a way smaller car for five times the amount because Hertz screwed me over. On top of that Hertz actually charged me For the rental and said it was my fault. ARE U FOR REAL LIFE HERTZ!?? You treated me like dogshit and then charged me and continued to treat me like dogshit with no understanding to the matter. It wasn't until I threaten a charge back for fraud they actually reversed the charges. The CEO said he made changes to Avoid these problems happening to us again and it happened again ! Mine wasn't as bad as this family veteran but it was one of my worst experiences I've ever had. Ps, i'm also a military veteran and how your employees demonstrated disrespect, disgrace and dishonor will always be unforgettable. How does every other car rental place allow me To rent but yours? The only explanation I got was my drivers license is coming up as red flag and they can't help me, the end. Never happened before and never happened after just in that instance with those people in that rental car service. I'll be more happy to provide my contract and show proof that I had to spend even more money for a smaller car last minute because Hertz screwed me over big-time. They need to go back to geography school and history maybe and learn about US and US territories. https://www.npr.org/2023/05/26/1178213881/hertz-puerto-rico-drivers-license

I sent this letter in Photos to Hertz. I got a response that they would get back to me within three…read moredays. It's been over a week now and I've heard nothing back from them. I have attached that letter and photos. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a federal employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

We pre-paid for & reserved an Intermediate car for an 11pm pick-up at Eugene Airport for 10 days…read more Our car was not there, instead we were given the option of a compact, electric or 'land mansion'. What is the point of reserving & prepaying for a vehicle when the Avis Eugene mngt doesn't honor it? We were told some nonsense about them expecting 200 cars 2 days after our pick-up date; which has no bearing on our situation. We will NEVER use Avis again since your reservation is meaningless. PS - the Preferred Avis customer ahead of us was in the same predicament, so not even their Preferred members are treated this way.

Large selections of cars. Concierge goes above and beyond to get the best possible car from the…read morewide selection of cars available.

Landed super late in Eugene and luckily Peter (I'm almost certain that was his name) was there to…read morehelp us! Process was very simple and quick. We were so stressed because it said that they close at 12am and we landed a little later than expected. The man helping us let us know that he always waits for the last flight no matter how late it is and even mentioned that he's stayed until 3am before. Such a pleasant experience.

The woman that helped us at Budget Rental car at the Eugene Airport counter was so friendly and…read moreconsiderate and her small town humor was refreshing!

I reserved and pre-paid for a car with their website online, with email confirmation from Dollar as…read moreproof. At Eugene OR Mahon airport they charged an additional $281.46 (over double the original amount) as well as a $500 deposit on a debit card. No one answered the phone to explain while I had the car (which I needed so had no choice) and I am still trying to recover my money.

charged me over a hundred dollars for infilled tank that I had filled minutes earlier. impossible…read moreto get in touch with a human and every branch office has the same 866 number. I see there may be a class action law suit for similar charges. extremely frustrating can anyone post the actual phone number for the Eugene airport branch? or is there a more useful national number?

Ron Aasted at Keystone Coachworks in Eugene, Oregon - and his team - are great to work with…read more I did a lot of research before up-fitting my 2018 Mercedes Metris as a camper van and I'm glad I chose to work with Ron at Keystone. They installed a SCA pop-top/sleeper roof, lights, swivel seats, charging ports and misc 12v electric/solar connections. Being a detailed-oriented person, it was delighted that Ron communicated so well with me, which resulted in no surprises and work done exactly as discussed. We had many email correspondences during which Ron had numerous great suggestions and concisely replied to my many questions. Before talking with Ron, I had thought I knew exactly what I wanted to be done. During our conversations he made several suggestions that greatly improved the end result with no upselling. Keystone' prices were very competitive with others who do similar work. Their craftsmanship is high quality and the scheduling was exactly as stated. I am happy to recommend Ron Aastad and Keystone to anyone looking to up-fit their Metris van.

The guys truly brought the car to me. I received a rental…read morewhile my car was in the shop being worked on. I had the car a total of 11 days. Enterprise met me at the body shop. We did a quick walk around of the car and I was off with the car. Part way through, the change oil light came on. I called to ask what I should do and they checked in their system. I was told that Enterprise has to manually change the sensor when they change the oil. The gentleman that answered when I called looked in their computer system and told me I was good to drive the car. He checked the mileage for when it should be changed again. I was offered to switch cars if I wasn't comfortable with the change oil light on. The car was very clean and had no other issues. I was able to drop the car off at the body shop. No issues at all with Enterprise.

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

Hertz should focus on enhancing safety and communication to ensure all their vehicles are safe for…read morecustomers. The vehicle I rented did not meet these standards. After I sent my photos, documentation, and email, they promised to respond within three days, but it's been over a week and I have not heard from them. I'll attach the email I sent. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a Federal Employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

ZERO STARS. I booked a car online with Hertz, received my confirmation, and even paid for an Uber…read more($25) from the airport to their location. When I got there, they told me they had no cars available. The employee claimed they "called me" -- they did not. Not only did they fail to provide the car I reserved, but they also offered zero help or support in resolving the situation. No alternatives, no effort to fix their mistake, nothing. Meanwhile, my rental is still showing as active in their system, even though they openly admitted they had no cars. Terrible customer service, zero accountability, and a complete waste of time and money. I'll never rent from Hertz again.