Had issues upon my move in. My property manager called me back and apologized and things are…read moregetting resolved. They could be faster at getting back to me and letting me know about the requested repairs. Update: changing to five stars bc the service has been outstanding. With a few hours of a service request, a professional technician has been sent out to make the repairs. Couldn't be happier.

They are the worst! $1900 deposit, $345 return! Grass cut, they waited 3 weeks to inspect the…read morehouse! That's crazy, and they said I didn't cut the grass. Other charges were bogus! They said do not have the carpet cleaned and then they charge me over $300 to clean the carpet! Doorbell ring was scheduled to be removed and they charged me to remove the ring!!! It's so much more. If possible, use any other company but them. I went to the office and no one would speak to me about my concerns. I was told I'd have to make an appointment. That's crazy, when I could see them talking and laughing in the office. Stay away from them!!! They stole my money.

Jeana Lacy took the time to show me a house at 155 N Josephine Tobin Dr. She was prompt,…read moreprofessional, and patient! Not only did she allow me time to view the home for as long as I needed, but she continued to follow up with communication with me until the day I was approved! That's customer service at it's finest!! If Jeana was the only contact I experienced at Red Wagon Properties it would have been all I needed to be a happy customer!

My experience with Red Wagon Properties was frustrating from the beginning of the lease through the…read morefinal security-deposit accounting. Communication and property oversight were consistently two of the biggest problems. At move-in, I raised concerns about the cleanliness and condition of the property, and Red Wagon sent cleaners out multiple times. Even after that, the home was still not in a condition I considered properly cleaned, and I ultimately cleaned portions of the property myself. What bothered me most about that process was that the burden seemed to fall on me, as the incoming tenant, to determine whether the home had been properly cleaned and then repeatedly contact the cleaning service if it had not. In my view, that should be part of the property management company's responsibility between tenants. A rental company should verify that a property is actually ready for occupancy before turning it over, rather than relying on the new tenant to identify deficiencies and coordinate repeated cleaning attempts. That made the move-out process especially frustrating. In my opinion, I left the home in significantly better condition than it was in when I received it, yet I was still faced with additional cleaning-related deductions and had to repeatedly challenge the accounting to understand what I was actually being charged for. I also did not find the experience particularly military-friendly. As an active-duty servicemember relocating due to military obligations, I was no longer in the San Antonio area while trying to resolve these issues. The amount of resistance, repeated follow-up, and lack of clear documentation made it feel as though my being out of town was working against me. I cannot speak to their intent, but from my perspective it felt like they were counting on me not being local enough to continue challenging questionable charges. My first month's rent was prorated based on my move-in date, but when I moved out, I was charged the full final month rather than having the final month prorated based on my move-out date. Military renters in particular should read the lease carefully and keep detailed records of all move-in and move-out conditions, payments, and charges. The move-out process was the most disappointing part. My security-deposit statement included several deductions that required repeated follow-up to understand and reconcile. I repeatedly requested supporting documentation and was told that the tenant statement itself served as the "invoice record." After I continued questioning the accounting, Red Wagon ultimately reversed the entire pest-control deduction and later acknowledged that part of the amount originally listed simply as "carpet cleaning" was actually for carpet stretching and should not have been charged to me. That information was not apparent from the original accounting. Had I simply accepted their first statement without questioning it, I would have lost money on charges they later acknowledged were not properly attributable to me. I appreciate that some charges were eventually corrected, but it should not have required this much effort to obtain an accurate accounting of a security deposit. The repeated revisions, difficulty obtaining underlying documentation, poor communication, lack of attentiveness to property condition between tenants, and overall handling of my military relocation left me with very little confidence in their management practices. Based on my experience, I would not rent through Red Wagon Properties again. My biggest concerns were communication, transparency and accuracy of move-out charges, attentiveness to the property, treatment of a military tenant relocating out of the area, and the amount of effort required to get errors in the final accounting corrected.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)

I have had an excellent experience with Birdy Properties since 2012…read more I needed to relocate to another state and needed a property manager to handle my property as a rental. They found a tenant for me who turned out to be my only tenant until 2019. Birdy handled everything in an exceptional professional manner. They leveraged technology to make the distance between me and my property irrelevant. I also appreciated the work provided by the maintenance team over the years. On top of that, they also sold my property this year! I highly recommend Birdy Properties.

Of 141 review 40 are 5 star which I suspect comes from business associates or employees. I have…read morenever been fleeced like this company has fleeced me. Because I respect my credit score I'm paying these ass clowns. The fact is I has a family emergency that I had to break the lease 3 months into it. paid the rent until the place was leased again. And was fine with them keeping the deposit. But they wanted more! They created false invoices and said they paid $120 dollars to have the lawn mowed once. They created false invoice and reported they paid $ 260 for carpet cleaning we we're in two of the 4 bedrooms for 3 months the other two were empty. They also created a false invoice for $230 dollar for cleaning. Which we left the house spotless. DO NOT DO BUSINESS WITH THIS LESS COMPANY!!!!!!!

I had such a wonderful experience working with San Antonio Full Service Property Management. Being…read morea first time home buyer I had no idea what to expect and found the whole process to be quite daunting, but SA Full Service took care of me every step of the way. They genuinely care about their customers and it definitely shows. I would not hesitate to recommend them to my family and friends or anyone else seeking property management services.

From the owner: San Antonio Full Service Property Management has a mission to provide both Property Owners and…read moreTenants with the most comprehensive, professional, and elegant service possible. We use the latest software and technology to prioritize valuable time in the day to day operations of property management, while maximizing profits for our Owners. Tenants can rest easy knowing we are here to assist them with all of their needs from helping them find their perfect rental home, to maintenance requests and rent payments, we assist in all aspects of the leasing process. Our goal is to keep our Owners stress free, add value to their properties and to keep our Tenants happy. We pride ourselves in our excellent customer service and continue to increase lease renewals, saving our Owners thousands of dollars in "make ready" and vacancy costs. If you are wanting to sell your home or are looking to buy a home, our licensed agents are ready to provide you with excellent representation and impeccable customer service.

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

Wonderful! Great communication…read more Anchor Property Management has been nothing but outstanding since I moved into one of their rental homes! Communication is great and the manager is always there to help. We had a small issue with our air conditioning unit when we moved in and it has been taken care off swiftly. Just a short phone call and we are back to a cool household I am very pleased with everything they have done for us.

Very untrustworthy. When we took possession of the property it was filthy dirty after we were…read morepromised it would be clean after move in. On day one we discovered the ant infestation, when we called in to get it taken care of they told us it was now our responsibility. When we would try to contact them they never answered the phone. When we would finally get through it was like a hostage negotiation to get something fixed and most of the time the hostage didn't make it. We had a part of the fence blow down in a bad storm and they refused to fix it so the neighbor and I did it ourselves. That is just one example. On the bright side they taught me to weary of people and to make sure to take better documentation. Learn from my mistakes they may be cheap but that comes at a huge cost!

I'm having a lot of issues with Azul Apartments and the staff, Elizabeth was racist and mean, now…read moreshe doesn't reply to emails, complained to corporate and the only solution they gave me was to talk to the manager. He never replies, only when Lincoln calls him. Idk who I need to contact so I can be able to get help. And I still want to fill out a formal complaint about the Mexican letter Elizabeth didn't approve (Service dog).