Ednalyn was very professional and empathetic Committed to provide a solution to my problem on a timely basis with accuracy. Thank you read more

Ednalyn Lorenzo at Alamo management was very kind to me over the phone. I had a number of questions in the homeowners association fee and the assessment and she helped me calculate an amount I could pay each month that would cover both she gave me an update on where my account stands right now which eliminated any concern on my part that I was past due. I was happy that I was in a credit position and not a deficit position read more

This review is in regards to AMG as an HOA management in Austin Texas. If you are an HOA in Austin and are considering using AMG as your property management company, DON'T!!!! They will promise excellent service and not deliver. It took nearly two months for them to send out notices to homeowners for dues. They are severely understaffed. Our property manager not only handles several properties, but also does the drive-thrus as well as handled the ACC project requests. The homeowner's portal does not contain any information, ie, phone number or email or even a chat bot for homeowner's to contact our community manager. Our community has only been with them for 6 months and already have given termination notice for horrible service. read more

I really love the Service of Jim Beros, He helped me step by step, stayed with me on the phone to make sure I got to the right place and guided me through out, these are the kinds of people the world needs, keep up the best work Mr.Beros, thank you again for the no stress experience read more

Ednalyn was helpful, polite and extremely patient while resolving my issue over the phone.

Ednalyn Lorenzo was very helpful and patient with an elderly person. Very kind and respecful young lady.

Excellent customer service! Miss Edna Lorenzo was professional and courteous throughout the call, answering all my questions with attentive understanding and kind patience. Thank you, Miss Lorenzo, for your service! I look forward to working with you in the future as a Bridlewood Park resident! read more

As a current board member, my experience with AMG has been consistently negative. They rarely respond to board communications in a timely manner. They are not providing required violation reports. The violation letters they do draft are routinely non‑compliant and contain errors that expose the association to unnecessary risk. They also struggle to answer basic questions about our financials, even after months of pinging them, which is unacceptable for a management company responsible for handling association funds. Turnover is constant. We have not had a community manager stay in place for more than a couple of months, which means every issue has to be re‑explained from the beginning and nothing is ever resolved. My advice to any board considering AMG is simple. Run. Find a management company that is competent, responsive, and capable of meeting its contractual obligations. The only thing AMG has been consistent about is collecting their fees. read more

She answered all questions politely and solved my issue. Service help was needed and she walked me through the process. The value to me was the best. read more

Ednalyn Lorenzo was very nice and helpful in getting a message to the HOA person i needed to speak with

I submitted a request via the portal in February. It was closed with no notes in April. I submitted a formal Architectural Review Committee request in March. I sent an email in April. I left several messages with actual people, none of which could put me in touch with our property manager, Todd. When I emailed his manager, Lillian, she scolded me for not following the process which was part of my original request in terms of identifying and directing me to the appropriate process. It is April 21, and my February request is still unresolved. read more

AMG Association Management Company took over started managing our Condos, Farmington Commons, in San Antonio, Texas, on 1 January 2026. Very disappointed with their management so far. Their financial ledger shows me as delinquent for my monthly dues, when I am not. I wrote a check for February dues for the amount of $401.07 but the check was deposited for $400.07. The check was not credited to my February account and shows me delinquent for the entire month. I don't know why. Our community manager does not answer emails in a timely manner or ignores them altogether. Poor customer service. We had better management with our previous management company. Update: after posting this review yesterday, I got a nice email from our community manager. She explained how I was not understanding the math on the ledger. She was correct and I was wrong. So I do apologize for the initial negative review. I guess it took that review to get a reply from our community manager. read more

Jim B is acustomer Service Representative(CSR) He was professional, friendly and very customer focused. My problem had to do with a duplicate charge to my HOA Fees. He quickly found the problem and resolved it in minutes. Thank NB you so much Jim!!! I give you a 5 star bc rating.... The most you can give a C SR!!! read more

Ednalyn patiently set up email notifications with me. There was some problem that she was able to correct in a cool and calm manner. Thank you read more

Ednalyn Lorenzo was very helpful, professional and knowledgeable. Ednalyn walked me through paying my homeowners dues with patience, consideration and efficiency. I would use Ednalyn again in dealing with Alamo Management Association. Sincerely, Janice Nance read more

Ednalyn is a pleasure to work with when calling in to AMG. She has the patience of an angel and walks you through whatever you need assistance with. She has helped me with everything from sign on, to specific questions for paperwork submission. She is an absolute asset to AMG!!!! read more

horrible customer service , especially the representatives screening calls. no response from the account manager when it was explained that clarification was needed on an issue. no response from office manager when explaining that we were not able to speak to anyone. representative even hung up on us twice. read more

Ednalyn Lorenzo represented AMG very well on the phone call. She was able to resolve my access issues and confirmed that my HOA bills were paid and up to date. Five stars and a cheeseburger for her! read more

I had a few questions about my account that were answered by Jim at Alamo Management. I'm not a huge fan of HOAs but people like Jim make it a little easier to tolerate. Thanks for the help Jim! read more

I was able to contact a representative over the phone and she was able to navigate me through the online process to pay my Property Management fee... Quick and easy. read more

Great customer service provided by Jim Beros. I called because I was having issues setting up my HOA payments. Jim patiently listen as I was voicing my concerns regarding the scheduling and the reoccurring fees associated with the payments . He stayed on the line till my account was set up correctly for reoccurring payments directly . And he explain the fees was only associated with one time payments not reoccurring payments . read more

Since taking over our neighborhood POA responsibilities the literal only thing that has changed is the cost of the dues. They charge a typical nonsense fee (over $10) to pay online and they don't bother to automatically message you prior to due date. They happily message you with your late fees after the fact though. Our park trash has not been emptied in months and I don't believe for one second that a representative from this company has ever showed up to our community outside of the early days of convincing us to use this scam of a company. This is nothing but a money grab. Do yourself a favor and don't allow these vultures into your community. read more

Very kind and helpful thank you appreciate it I was able to fix my internet issue

Ednalyn Lorenzo was very efficient, helpful and super kind in assisting me with an issue that was resolved very quickly. I recommend highly recommend AMG. Thank you! read more

Mark was helpful in getting me the information I needed. I always appreciate when I can call and immediately get a knowledgeable person to speak with. Thank you! read more

Great customer service by Ednalyn Lorenzo. She was very friendly and helpful and got me all the info I needed.

Edenalyn is very professional and very helpful she helped me with all of my questions

The person was great answering all my questions. She also was able to walk me through a finishing and completing the ACR. I appreciate everything she did and she's a great employee. read more

Ednalyn Lorenzo from AMG Association Management was very helpful in resolving my issue. She was patient, knowledgeable, and took the time to help me find a solution. I truly appreciate her support and professionalism. read more

I called to have my account initiated and was struggling. Jim Beros helped me with account creation and was supportive. Very happy with the service and kindness given today. Thank you! read more

I was having a difficult time finding out how to submit a form on the Alamo Mgmt site so I called the office. Ednalyn Lorenzo helped me with form submittals and answered questions I had on the process. She was very kind and took the time to make sure everything was done properly. read more

I was provided answers to all my questions. Ease of services were awesome. I would highly recommend l.

Disorganized and stupid company. I drove there after being told my gate fob was available on the phone but then it wasn't when I got there. Now being told it will take up to three weeks for it to be ready. Why does it take this long? I would never do business with a company like this but am forced to. Update 10/2 fob still not available and no new timeframe of availability. Not sure where this fob is coming from but kind of unacceptable that there is no information whatsoever that their call center in Philippines can provide read more

The customer service representative was Professional on the phone and helpful. I can't think of anything else to say that would be 85 characters long. read more

Ednalyn Lorenzo assisted me with my problem and helped move it along quickly to get resolution. AMG always helps me when i have a request or question. read more

Kenneth helped me establish a new login and was very professional, concise and clear in assisting me in getting that done. He was also very patient with me! Thank you very much!!! read more

Wow! just had a wonderful customer service experience with Ednalyn Lorenzo. She sent me two billing statements I needed my records and for my tenants so fast! She, also, was professional and kind. What a joy to have been helped by her, as she was 5 star perfect on all levels. Thank you! read more

Tried calling several times and the phone is never answered. Emailed my dispute and did not receive a reply. A charge of $13.50 was added to my HOA account for "postage". Last time I checked, the going rate for postage is $0.74 for standard envelope. read more

As a homeowner using Alamo, do not consider this group. Very difficult to contact. Takes several weeks before hearing back from the community manager. Even when you hear back from the manager, it's through a representative and not the actual manager. Homeowners should consider other options.... read more

Jim had excellent customer service and helped me during my call. He was able to answer my questions about a particular matter and offer solutions. Thanks Jim. read more