Pearson's Appliance in Napa is outstanding. From start to finish, the experience was professional,…read moreknowledgeable, and refreshingly stress-free. The staff took the time to understand my needs, answered questions clearly, and never made me feel rushed or pressured. What truly sets Pearson's apart is their expertise and customer service. They know their products inside and out, offer practical guidance, and follow through on what they promise. Delivery and installation were smooth, on time, and handled with care. It's rare to find a locally owned business that combines deep product knowledge, fair pricing, and genuinely excellent service, but Pearson's does exactly that. I highly recommend them to anyone in Napa looking for appliances and a customer experience you can trust.

Gustavo Cosio really helped me selecting appliances that met my need and price range. He was very…read moreconsultative and thoughtful when I had questions. Prices were extremely competitive and service was personalized. I couldn't consider going to the big box stores with all the selection and the great customer service at Pearson's. This was not my first purchase there. I think it's my third?

We used Fuse for an office installation of a dishwasher. The first time they came, the dishwasher…read morewas wrong. We had to special order a new dishwasher and they came back and did a great job. Would highly recommend.

Please show receipt where he said service was an estimate . He said issue was fixed. Cut the hose…read moreand left never saying he needed to come back. People can look on Google Maps and verify your address is a parking lot.

Finding someone to fix an appliance is daunting. I contacted LG for a referral for a repair to my…read morerefrigerator and the recommended Linet. Everything was great; communication, knowledge, friendliness and cost.

I don't write Yelp reviews but felt compelled to after a really great experience with Linet…read more My LG OLED TV suddenly died on me after the initial warranty expired, which meant I'd have to pay for any repairs or replacement. Thankfully I bought it on a premium credit card with an extended warranty benefit so decided to go through with it. LG's site pointed me towards Linet to attempt a repair. Alex was very helpful in trying to diagnose and explain the problem. Ultimately a replacement board didn't work out, so the most likely fix per Alex's experience was a very expensive panel replacement, at which point a new TV made more sense. Even still, Alex was very helpful with my extended warranty claim process which required documentation. Alex was experienced with this process and even advised me on how to get through it more quickly by telling insurance to call him for additional information they were seeking. Got my claim fully paid out shortly thereafter. Thanks again, Alex!

Great service! Juan fixed our refrigerator promptly and skillfully. He knows his craft and is…read morereasonably priced.

We called APPLIANCES JAUREZ late yesterday about our clothes dryer. there was heat but it wouldn't…read moresin. He told us he could be at our home between 8:00 AM and 8:30 AM today, He was completely on time, quickly diagnosed the problem, had the two parts that we needed, installed them and had our dryer running and working in less than 30 minutes. All of that for considerably less than we thought it would cost! We would DEFINITELY recommend APPLIANCES JAUREZ, have used their service before and WILL use them again in the future!

Great deals here! We have purchased appliances twice and had a great experience both times. Sanchez…read moreAppliance offers free local delivery and set up. He also offers a six month warranty. I highly recommend you support this local small businesses!

GREAT CUSTOMER SERVICE!!!! I highly recommend if you are search for a used washer and/or dryer. The…read moreowner is very friendly. The delivered and installed same day.

I called multiple local appliance repair companies and Kelly's was the most accommodating. The…read moreperson that answered the phone to schedule was very pleasant and efficient. Shane who came out was on time and resolved our problem quickly. I will definitely use them again! I love supporting a small local company! Good job Kelly's!

Communication was poor among their staff. Technician was clueless, ordered and replaced the ice…read moremaker on a yr old fridge (which honestly was not needed) and office confirmed all under warranty. Fast forward after 24...48 + hrs with no ice working and a bill for payment for service not rendered and then informing "it's not under warranty". I had clearly emailed and texted the directions to 2 people in their office. I got text confirmation that I am covered and office confirmed they have gotten my email and we are good. Ice maker didn't even needed replacement and it's not even working still. When something is under warranty you get the part for free from the manufacture they got it from somewhere else instead ‍‍ Obviously warranty got denied. Called another repair technician who came looked at it and said the water filter or fill tube was clogged.....that is it. Not really Diamond Certified BUT I call them Un Certified.

Needed a few cuts from a larger piece of wood, obviously purchased at HD. Antonio was very…read morehelpful, friendly and professional. I was able to complete my project with ease because of his assistance.

Improved Service is noticed!…read more We were standing by all the flowers to celebrate spring and mothers alike where we observed a noticeable difference at Home Depot. It has now been two weeks since we stopped in and I still carry remember the agreeable environment that greeted us. Was there something in the air (perhaps spring) or has management changed because just about every employee we passed greeted us and asked if we needed help. We would like to give a shout out to Brandon. My husband said that he was helpful in finding the uni-strut for him. We both appreciated the service that Anysa gave us at the Customer Service Desk. She helped us find our Closet Door that was on order. Anysa was friendly, effective, and made a mundane chore pleasurable. We like seeing the positive changes at the Napa Home Depot!

Do not purchase a thing from Pearson's. Purchased new…read moredryer. installed sparks flew. obviously our outlet. New outlet. plugged in and sparks flew. electrician came out- wires crossed inside dryer when installed. 4 weeks dealing with Pearson's for refund of $144.20 electrician bill. They came up with every scenario on why our fault. finally said keep your money. Im telling everyone Else know to buy elsewher.

This company seems not liking their business. I called many times for service but no answer. A…read morecertain Vince picked up but after talking to him he just said he was busy with a client. Excuse me but I am a client too! No wonder you only have 3 stars and some of Pearsons closed already!

In June 2025 we searched for an oven repair project on Yelp. The oven was overheating and the door…read morewould lock as a result. Food inside would burn. Error codes appeared and were provided to Peter who responded timely. Over time Grant and Peter both came to our home and attempted to repair the oven. Both were cordial, on time, and left the place clean but neither seemed to have the knowledge or capacity to complete the job. First visit: Grant spent a considerable amount of time researching the error codes and how to proceed using his electronic device (phone or tablet). He replaced a small part and the oven worked a few times then the problem reoccurred. We requested a more experienced tech come out and the owner (I believe) Peter came out. During that second visit Peter suggested rebuilding the motherboard. After months of waiting we received a text that the motherboard had come in. Peter reinstalled the motherboard on the third visit. During our Thanksgiving meal preparation on Thanksgiving Day the problem reoccurred. We called and sent a text in desperation - advising our ham was in the oven. We didn't hear back. We received a text message on 12/1/25, stating they were closed for the holidays, and asking if we were able to get our oven fixed? During the fourth visit Peter didn't know what else to do, and offered to install a new oven or refund the amount of the service call. He sent a quote for over $2100 for a new (low end) Whirlpool wall oven (our current oven is a slide in) which included installation and haul away of the existing oven. I had done some research and determined that that price was greatly inflated so on 12/12/25 we accepted the offer for a refund for the service call of $477. We finally received the refund via Zelle on 1/14/26, after numerous follow up attempts in writing and by phone. Based on this experience it doesn't appear their skill levels go beyond maybe simple repairs or installations. Both Grant and Peter admitted that a lot of the work they do is for home warranty companies. The integrity however is a bit bothersome - the delayed refund, lack of communication pertaining to its status, a lie from the office staff stating an email was sent on 1/5/26 asking if we had Zelle, accepting a job they weren't equipped to complete, and not having on-call response for emergencies. Sorry I can't recommend at this time.

Our washing machine would stop running during the middle of a wash cycle. I contacted the…read moremanufacturer and their corporate service division sold us an extended warranty and recommended an appliance service company based in Southern California. That company was not able to repair the washer. One of our neighbors recommended Appliance Worx and I'm so glad they did. Their techs were able to diagnose the problem and repair the washer. While they were here they were also able to clean a blocked dryer vent for us. They were prompt, friendly and efficient and I recommend them highly based on our experience with them.

My 15-year-old LG washer was making a loud noise this morning, so I called Tom's Appliance Repair…read more Jessica called me back to schedule an appointment for 5 PM to 7 PM. However, Tom had a canceled appointment and was able to come at 1 PM to fix the issue. He provided great service at a good price and was very honest. I also asked him to check my fridge, which hasn't been making ice for three years. After assessing it, he said it wasn't worth repairing since the part is expensive and hard to find. It's rare to find an honest repairman these days, so I really appreciate Tom and Jessica for their excellent service. Now, I can finish my spring cleaning for the Lunar New Year!

Communication was great, service as expected and a very timely repair. Loved the quick response…read morethrough Yelp as well.