TERRIBLE customer service. Karen is rude…read more Cathi is even more rude. Owners are rude & dismissive regarding customer service.

Awesome selection I love the personal space for the PA skills machines, very pleasant environment,…read moreexcellent customer service and every time I come in, they always have new products. I highly recommend!!!

Been a member for decades. Selection is always top notch. Customer service has improved since I…read morefirst discovered them while in Iraq. They often price their cigars fairly and I have not been disappointed with their monthly picks. Great value

I started buying from Cigars international sometime after moving to San Diego in 1997. I been a…read morecustomer for a long time and they had provided good service over the years and I have recommended them to many people. But now, very recently I moved to Prescott Arizona. I called CI in Bethlehem and phoned in an order with my new address and info. I paid extra for quick shipping. Now after all this time they sent me a request for proof of age. What? If I had been one year old when I first ordered I'd be old enough But, I gave them the requested information. It was evidently not sufficient, so I provided a copy of my new Drivers License with my picture. I am 74. Never heard back. Today I call age verification. They confirmed my age. But now my Order was cancelled yesterday. I provided the requested info on time. Where is my refund. I had to reorder. Where is the refund for the extra I paid for fast shipping? This is not quick service! They provide good cigars at a good price, JUST DON'T MOVE. This has been a very frustrating experience.

This place has an excellent selection and probably the best prices, but the only problem with them…read moreis their customer service is for all practical purposes nonexistent. I recently placed an order and when I went back to check the order status, it just showed as "processing." I tried to contact them by way of chat and it kept telling me it was going to connect me with someone, but it never did. This went on for a couple of days and finally I got frustrated and canceled the order. Lo and behold the day I canceled it showed up in the mail! Had it not shown up this would have been a one star review. I've been ordering from pipes and cigars.com for probably about 20 years now and the only advice I can give them is if they want to stay in business their customer service department needs a major overhaul, needs to get in gear and take care of their customers! If they don't somebody else, certainly will.

They don't honor the discount coupons they put out. They don't mention the $8.00 excise tax which…read moreis tacked on in the final bill. It is a shame Amazon doesn't sell tobacco.

I am honored to be the first Yelp review of this establishment. Let me say, It's a whole 'nother…read moreworld. The staff is awesome, so helpful, knowledgable, nice, funny, and lowkey hot (HMU 973-727-5134). They have a wonderful selection of all the pieces you could ever need to puff puff. You can even sit down at the booth and vibe. Sometimes I go here just to hang out. Lehigh students even get a discount. Have purchased a wide range of products - from bongs to lighters - and they were worth every penny for a reasonable price. Whoever owns this place, or if you work here, you rock.

From the owner: We offer a variety of glass, vape, hookah and other smoke and novelty items at the absolute best…read moreprices around!

SOLD BROKEN PRODUCT I went to primal for my first time on…read moreFriday the 21st, it was a nice smoke shop I guess, kinda too small. Anyways I bought a glass water piece for 175 dollars but when I got home I noticed too late that the little handle to the bowl piece was broken off, sold to me that way. I didn't notice it at the time I guess, but it was still just annoying.

This place is wonderful. I've been shopping here for the better part of a decade. They have a great…read moremix of high quality and low cost products for the needs of many. The staff has always been very knowledgeable and kind. That said, during a recent visit (today) I noticed a few of the staff members not caring enough about the mask policy. Allowing the mask below the nose and having it half on. I respect everyone's right to feel however they want but it didn't make me feel very safe. I regularly go out of my way to support this local shop but I will unfortunately be shopping online until this Covid-19 stuff passes. They did have hand sanitizer ready for those that use it. Again, this is a great store and I recommend it to those that do not think that masks are important. Hopefully, I get to shop at my local store again very soon.

Orders filled when the cigar is available. Notes approximate date for filling and meets that date…read more I intend to order more today.

I was a long time customer of Cigars International however I will never use this company again. I…read moreplaced two orders for an important upcoming family retreat. Both orders were returned to sender while in transit. After my fist order was returned to sender, I contacted CI customer service who arranged to resend my orders and and the representative assured me that these would be delivered in time for my event. Again, both orders were returned to sender. Fortunately, Cigar Page bailed me out and sent me a similar order in time for my event. How hard would it have been for CI's customer service representative to identify the problem, fix the problem and send me the replacement orders?

Huge Selection. By far one of the largest collections you'll find anywhere. Plenty of TVs and…read morecomfortable chairs and the staff is extremely knowledgeable. Daily specials and also opportunity to buy some cigars for the troops. Definitely a must stop for any cigar aficionado!

BEWARE. you can be opt'd into the rewards program without knowing it. They will charge you $14.95 a…read moremonth for this "Reward". I realized it several months in and was told because i didn't opt out they were only able to cancel future charges and refunded only the current month. I am very disappointed with this tactic and will switch to CigarPage from now on