Orders filled when the cigar is available. Notes approximate date for filling and meets that date. I intend to order more today.

I was a long time customer of Cigars International however I will never use this company again. I placed two orders for an important upcoming family retreat. Both orders were returned to sender while in transit. After my fist order was returned to sender, I contacted CI customer service who arranged to resend my orders and and the representative assured me that these would be delivered in time for my event. Again, both orders were returned to sender. Fortunately, Cigar Page bailed me out and sent me a similar order in time for my event. How hard would it have been for CI's customer service representative to identify the problem, fix the problem and send me the replacement orders? read more

Have been enjoying a law enforcement / military vet discount for years with Cigars International. It is automatically applied to each order. My last order, the discount had strangely disappeared. I called their customer service, and received a major runaround. After numerous emails, I asked the customer service rep to please call me to figure this out. She said a rep would call me within 48 hours. That was 5 days ago - still no call or attempt to resolve. I will be taking my business elsewhere. read more

Criminal enterprise. I made one purchase as a Christmas gift and was automatically charged for Puro Perks Club membership. I caught the charge and request it be cancelled and refunded. They cancelled the payment on their web page but never refunded the $14.95. They then charged me again the next month. I call again, same exercise. They call back and confirmed the cancellation. No refund. Guess what, they billed me again. Third times a charm. I turned it over to the fraud department at my bank. Do NOT purchase anything from these criminals. read more

I buy online several.times per year. Somehow I must have clicked on tbier puro perks program and have been getting billed for nearly a year since I noticed it. Its on me for not looking at my bill but I got absolutely NOTHING for this membership. Not an email, special sale, coupons--- NOTHING. The first contact is received is when I blocked the charge on my card, then they contacted me. I canceled and they offered me a month refund. Customer Service rep was barely awake...sounded like a Jerky Boys call. read more

I've bought from them a few times. My most recent box was partially dried. I reached out to them but they didn't make me whole. I won't order from them again. Not keeping cigars hydrated is like a flower shop delivering dead flowers. IMHO, it is a symptom of some sort of warehouse problem. read more

Be careful when ordering from Cigars International. They signed me up for a $14.95 / month membership that I did not sign up for. They said membership give me free shipping. I called CI they kept ping ponging me around to different people and finally said there was nothing they could do to help me. Just be careful. This looks like a scam that CI is part of. read more

Hands down the worst customer service I have ever recieved in any capacity. I have been waiting over 2 months for two simple refunds on product I had to return as it came to me damaged. Each and every day over the course of 2 months I call into this place to inquire where my refund is. Each and every day I am told a new lie. One day a check has been mailed. Fast forward 2 weeks and no check has been mailed. Another day my refund is going to my original payment method, but it never happens. When you call into their help line, you never get anyone that speaks English. Over 2 months and these people are just unable to issue a simple refund. I have reached out to The Better Business Bureau over them and these two associated orders/refunds. Outright incompetent. read more

Cigars International - You can clearly see dates of initial issues. 02/15/2025 and these people refuse to refund me. - Tobacco Shops Near Me - Bethlehem, Pennsylvania

I really wanted to like this company, but it has been a complete nightmare! Were out of my double cigar of the month cigars and a representative tried to say they did not charge me when they actually did. I also signed up for the single month club and I received a box with a cheap cutter and no cigars. Shipping has been terrible and im still waiting on an order! They clothes lost it and would send it through UPS. I just received a notification that they are sending it through usps instead. The cigars international have received are mediocre. All I was offered was a sorry. I am a member of four cigar of the month clubs and this is by far the worst! read more

I, for one, don't get all the negative reviews. I have been buying thousands of my cigars from them for over 15 years from both when I lived and Florida and now Louisiana. I have never had a single issue when dealing with them. I will say that during Covid it was hard getting them on the phone, but that was understandable. read more

If you order from CI make sure they don't sneakily add subscriptions to your order. All of a sudden I have charges on my card for things I unknowingly signed up for. I mean all you have to do is sell your product to consumers and if you do a good job we will return. Now I'm done with your company. Too many others to order from that don't underhandedly trick you into things you don't want. read more

I have been a LOYAL customer until now, they offered me $10 off my future order then THEY signed me up for Puro Perks membership which was $14.95 a month, I DIDN'T EVEN NOTICE IT ON MY CC FOR 2 MONTHS, NO EMAIL, NO CONFIRMATION, NOTHING, I NEVER SIGNED UP FOR THIS POS. CLEARLY THIS IS A HUGE SCAM cause when I called it was mentioned on their phone system and the customer service person didn't fight me on refunding it. I wont be ordering from them again over this. A truly despicable way to do business Cigars International! BOO! read more

I also had to cancel a credit card due to fraudulent charges made by "Cigars" in Bethlehem, PA. I have never been to Bethlehem, PA and have never been to "Cigars. International" I had six (6!!!) fraudulent charges posted to my account on June 30. Fortunately, my bank (Truist) caught them and alerted me. They are STILL attempting to charge my credit card! Amazing. DO NOT DEAL with these people! read more

Scamming / phishing emails that trace back to this business and address. - SCAMMERS - They are running B2B billing scams out of this office. they are sending out emails to companies stating that they are about to process an invoice that they owe you, and ask you how you would like payment. It's so stupid that I doubt anyone would fall for it but they're trying to either get your bank account information, or they're going to overpay you and ask you to wire them the difference. But they never pay you legitimately in the first place, their funds bounce. read more

Place is a scam. Had 4 fraudulent charges (first one- my bank called me right away asking if it was me. I denied the charge. Then I had 3 more denied charges after I already reported my card as lost/stolen). Seems as though they do some sketchy business here. read more

Do NOT ever give Cigars International any of your information!!! They will sign you up for magazine subscriptions WITHOUT your consent, knowledge, or approval. After you do some investigating to figure out that the random magazines are from Cigars International, then you you have to call them, and they will deny everything, claiming that you signed up/agreed (a blatant lie), and they will refuse to do anything. They state you must contact their partner scamming company, Bperks, but they never answer their phone at all! Cigars International used to be a legitimate business, but now they are just a scamming company. Stay far away from them! There is a reason their Better Business Bureau rating is only 1.18 out of 5 read more

total scam. Cancelled by order because "could not verify address" (same address used for 10 years, get online orders 5 times a week to this address). THEN THEY CHARGED BY CARD ANYWAY. liars and cheats. read more

I have dealt with Cigars International for over 10 years. Something is obviously going on within this company. The customer service was always top notch. I've attended their Cigarfest events and always had great interactions with the staff. They now ignore any contact made by customers. As I write this, I have an outstanding order that is "processing". My credit card was charged the $19.99 plus shipping for the product, but it was never shipped. I've sent no less 10 inquiries and received no response. I called the customer service number, but you will die and turn to dust before they pick up the phone. Perpetual hold. I am very disappointed in Cigars International. Based on the current reviews, I believe we are witnessing the death wobble of a once great company. It's time for us loyal customers to find an alternative supplier for our cigar products. There are plenty of choices out there. Still sad how we are treated on their way to the grave. read more

Cigars International - Tobacco Shops Near Me - Bethlehem, Pennsylvania

I have been a loyal customer for over 10 years ordering on-line. This has always been a seamless experience. I created a separate account to order cigars for a work-related event. They have a new call center that is awful. According to the call center, the "back office" is still reviewing my order five days later. "Precious" my call center rep from yesterday promised she would call me back between 2-3 pm today. It's 4:15, no call from "Precious" and I am on hold waiting for a supervisor. I am approaching an hour cumulative from 3 calls and I am no closer to finding out if I will get my cigars on time for the work event. So much for a seamless experience. This will be my last time ordering from CI. If there was a rating of 0 stars, that's what they deserve. read more

As a long time customer, I get a feeling something is wrong. Placed my usual $400 order but the status shows 'pending.' for weeks. Tried to call but the telephone number has been disconnected - only get some Verizon nonsense about a not working number. Keep sending email requesting cancellation but nothing except CI has now charged my credit card three times. Unsure how a company with no working telephones stays in business. read more

Cigars international is probably the worst online retailer you could ever do business with. I have in the past purchased from them but last July I was enrolled in their "Puro" cigar program. I did not sign up for it and was billed $14.95 for the past 10 months. I was never mailed anything informing me I was enrolled nor did I receive any products or services. When I attempted to get my money back I was advised I would only be getting 4 months of fees returned to me. Do not do business with these lying thieves. My next step is contacting the Pennsylvania state attorney general's office. read more

be aware of these Thieves they have been charging me $14.95 a month for a membership that i never signedup for. i never got anything from them for this membership and when i call them they refused to refund me. so check your credit card statment if you see a cherge for $14.95 call your credit card company and file for a chargeback from these crooks read more

Cigars International - Tobacco Shops Near Me - Bethlehem, Pennsylvania

I'm sure like many others, if I could give them 0 stars I would. Their Customer Service acts like they are doing you a favor by answering your call. I pay UPS to have all my USPS shipped orders automatically upgraded from USPS Smartpost to UPS ground. Works everywhere else, but not with CI. When I called to ask why, they talked to me like I was a moron and told me that there was no such service available with UPS. Go somewhere else, believe me. read more

Best car prices anywhere! Great customer service they go over and beyond there better than good. they have an incredible selection. You'll never need to go anywhere else.. read more

I placed an order on November 20th, paid for it and never received it. I called today and I was told never got processed for some reason! I was told they will call me right back to take my order again seriously never got a call back, so then I called again and they told me that I owe a balance of $14 since June which is a bolony!!! Never again this company will never get my business!! read more

They initially charged me for some dumb fine print subscription, then told me they were not going to refund it. Ultimately they refunded the money. read more

Well, I've been using CI for a while, without any real issues until recently. Occasionally some of the cigars I've ordered have been a little dry/crumbly, but nothing too bad. However, in the most recent batch I ordered, 5 of the particular cigar brand were really terrible. Extremely bitter and something very off about them, making them un-smokable. Now, I don't know if this was a problem with the manufacturer, or storage, but after having written to them about the issue, I've received no word back. The very least they could do is send a reply, but that's customer service for you these days... I will be using other stores from here on in, and recommend you do the same. read more

I have been charged $14.95 a month for over a year, for a perks program I did not sign up for. When I called and waited over an hour to ask about it, I was told I must have signed up by clicking on the wrong thing. They offered me a refund of 4 months, which tells me they know it is a rip off, but won't refund the total, even though I have never used the program. Buyer Beware Dave C. read more

This company charged me for some recurring subscription called puro perks that charges you $14.99 a month for nothing. They are scamming people for sure. I'm you see "cigars" on your monthly credit card statement you are paying for this service also. read more

Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month for the last 2 months. I was able to cancel the membership & the Jan 2nd fee but not Dec 1st fee!!!! The customer service rep also REFUSED to forward me to a supervisor! BEWARE OF POOR BUSINESS PRACTICES!!! Here's my CF# CI029840252 read more

I've been buying from cigarbid.com for a few years and usually I'm pretty satisfied, but lately they've down the toilet. Bad batches of cigars, slow shipping... Currently have an order of over $100 sitting in "label created" status with UPS for over a week. No one responds to emails submitted on the site and no one answers the "Customer Service" (and I use that term very loosely) number. Just sat on it for 58 minutes. I used to recommend this site to friends, but never again. I'll be posting to every forum I can find. read more

I signed up and paid for three months of their "Cigar of the Month Club." Five months later I'm still being billed. It turns out their web page says in small print you have to cancel in order to stop. Legal: Probably. Ethical: Unlikely Buyer Be Ware! They have lost me as a customer! read more

The cigars I've received from CI, were cracked. Not even a month in the humidor could save them. Attempted to smoke one, couldn't finish it. I thought that CI was a good business but was proven wrong once more. No humidification whether in 5 packs or boxes. The value was cheap. Service wasn't that great to begin with. I've taken this as a lesson learned. read more

Been waiting for 1 month now and my order hasn't shipped. Emailed and called multiple times and no one is responding. Worst customer service ever. **WARNING** Do not order with them!! read more

Totally pissed right now with Cigars International!!!!! I ordered cigars from them and they appeared to have been shipped! Tracking from UPS is a joke as the status states that the cigars are on their way. Called 4 times today and was put on hold for a total of 2 hours!!!!!!!! Emailed them twice and still haven't received any form of communication from them at all. Customer service sucks!!!!! Once I get my cigars, I'm through with Cigars International! Been a loyal customer for years!!! Time to move on! read more

I've been ordering from CI for years now, and have spent thousands of dollars. The Good: They have some good deals many times, and the cigars come quickly. The Bad: I've experienced issues with cigars not burning, already being cut or just bad. Customer Service has been hit or miss, but since Covid hit CS has been absolutely atrocious. It takes nearly an hour to get someone ont he phone and they have no clue to what they are doing. I just got off the phone w CS and after 1 hr and 5 minutes, she wanted me to ship 2 cigars back at my cost. I think they are using call centers in other countries now, because the CD experience has been downright depolorable as of late. read more

I have been purchasing from CI for years with little to no problem. This month I made a purchase on the 5th of May. Today is the 22nd and there is still no tracking information available. Not only have I not gotten my order in 18 days but there is no tracking label available yet? I have ordered stuff from China that came faster than this and I live in the same state! Call the company to check the order and get that same slow shipping speech with a follow up email "Hope you are satisfied". I am not at all satisfied. Ordered from the competitor on Monday had the cigars Thursday! I will order from here again, however I am also thinking about changing my allegiance to the other side. read more

I tried them twice, the most recent order was a NIGHTMARE. The order was lost and only noticed when I called to check in it. Fast forward they promised to send the other, yet that never got processed and finally they promised they would send it out overnight. So ordered in July 2020 and delivered in September. Sure they shipped it overnight, but I could have walked there and back in this time. Find ANYPLACE else and enjoy the smoke. read more

#CINationExperience Have been using Cigars International for about a year. They had stock on my favorites when no one else did. Had one bad box (stale) that was replaced via next day air when I contacted customer service (VERY impressed). The quality, price and service are generally quite good. read more

Cigars International - Tobacco Shops Near Me - Bethlehem, Pennsylvania

I'd like to personally thank Cigar International for the love they showed me. The prices, product, shipping and service was greater than expected. After reading all the reviews I honestly called my bank and tried to cancel the transaction. Thank God I couldn't cause I would have missed out big time. I had a hiccup with the age verification and customer service not only corrected it. They gave me two day express shipping free to assure me I'd get my cigars in time. Man can you believe they arrived at my house the next day. I'm sorry folk had a bad experience, but my wife made sure I wrote a review after stressing out so much yesterday. CI Salute and thank you cause I'm officially lockdown ready!!! read more

Cigars International - Pandemic Happiness!!! - Tobacco Shops Near Me - Bethlehem, Pennsylvania