Huge Selection. By far one of the largest collections you'll find anywhere. Plenty of TVs and comfortable chairs and the staff is extremely knowledgeable. Daily specials and also opportunity to buy some cigars for the troops. Definitely a must stop for any cigar aficionado! read more

BEWARE. you can be opt'd into the rewards program without knowing it. They will charge you $14.95 a month for this "Reward". I realized it several months in and was told because i didn't opt out they were only able to cancel future charges and refunded only the current month. I am very disappointed with this tactic and will switch to CigarPage from now on read more

How about you make an order and it doesn't show up and you paid 2 day shipping? You call to find out what happened to your order, because they already have their money and you have no cigars! Customer Service tells me, So sorry we will credit you within 10 days and we will send out the cigars to you overnight. YAY!! I wait 2 days and call to find out where my $370 worth of cigars are? Oh, they are going to go ahead since nothing has been done, and shit the order out like I origanally 1 week prior. So now they have lied to me!! New Customer service guy was rude as hell, and said I needed to be quiet so he could talk....... So he could tell me how it's going to be.... They canceled the order and I will get my money within 10 days! I had asked for supervision twice and was refused. Lastly I get online and complain and they send me some joke 40 certificate and say I will have my money between 2 AND GET THIS!! 45 DAYS!!! DON'T BUY FROM THESE JERKS!!! read more

Great selection, with lots of varieties within the brands. Good advice on finding new sticks within my flavor preferences.

This place has a massive selection of premium cigars that are reasonably priced and a friendly, helpful staff.

Place is a scam. Had 4 fraudulent charges (first one- my bank called me right away asking if it was me. I denied the charge. Then I had 3 more denied charges after I already reported my card as lost/stolen). Seems as though they do some sketchy business here. read more

Great selection and good prices. A great place to sit and relax with a cigar and friends.

wow! what fraudulent sobs! I bought cigars from them in sept 2022 and I just noticed 23 charges of $14.95 from them. what the hell is this? something I never signed up for. my bank is dealing with this right now. I sent a message to their customer service as well. can't believe this! read more

Well, I ordered CAO Robisto gold but they sent Maduros. I understand mistakes happen but my issue is that I emailed customer service along with photos and no one even responded to me let alone took care of the issue. I doubt I will order from them again. Joe Fett read more

I too got an unauthorized charge on a card of mine. I live nowhere near this place and have never purchased a cigar in my life. This place is very fishy. Seems there's a long history of debit and credit card abuse here. Stay away! read more

Most of the bad reviews are due to their online storefront, it is not a reflection of this location which was clean with great ambiance and friendly knowledgeable staff. This is one of Americas great treasures, protect it at all costs read more

All the cigars you love are here. Great services and friend knowledgable personal. There's some really nice lounge areas to some and drink. BYOB. read more

Cigars International Superstore - Tobacco Shops Near Me - Bethlehem, Pennsylvania

I'm so glad to hear the FTF experience is good because the on-line one is basically a crap shoot at best! There is no reliable, efficient way to contact this outfit; I've been on hold on the 800 line for about a total of 2 hours over the last week or so. There is no 'you're #96 in the queue' message AND you can't leave a voice mail. Well maybe if you wait on line for longer than the 30-35 minutes I can manage per call! Oh yeah! AND I'M TRYING TO SP[END MONEY!!! NOT calling about an issue! There is no chat function which in this day & age is ludicrous at least. You can send an email; I know because I've dispatched a few. Getting a response anytime this year is expecting too much. I am NOT surprised to read about the spurious card transaction incidents read more

Been ordering cigars from CI for years. Placed a $400 order last week and paid for next business day delivery. Got an email Saturday instructing me to call them in order to "verify" something. Verify what? I've been a customer for years. Well, I WAS a customer. When I called, I was told that my address needed to be verified. Already did that when I placed the order. These cigars were for an event tomorrow and now I won't have them. CI you blew it. I am done with you and the companies, such as Thompson, that you are affiliated with. I will be sharing this with my numerous cigar-smoking friends and associates. read more

STOP! Save yourself the aggravation and shop anywhere else. I ordered in July, it was lost and failed to make it to me until September. read more

I was first introduced to CI while deployed to Iraq in the US Army in 2005. We needed some sticks and the junk at the makeshift PX wasn't cutting it. We found and ordered from CI. Not only was the pricing great along with the deals but the shipment to an APO address was fast and top notch. As we dig through our box of cigars to decide which to smoke first we see a couple freebies and a hand written note wishing us luck, safety and prayers. What a great day it was! After that experience, we of course kept ordering for the 13 months we were there, every time another hand written note. Fast forward to today, 16 years later and now retired from the military, I still make my orders online. Every time I open the package, I am taken back to those kind words from some CI employees that made things a bit more bearable overseas. Thank you for those memories and thank you for having a great website with amazing selections and pricing. Keep up the good work! #CINationExperience read more

So True this is CIGAR.COM A couple friends and I went 3 way to buy a Box of Arturo Fuentes. When we received them the Seal was Broken and they made an attempt to reseal the box you can't reseal it. We will never order from them again. Do your homework ,Google there location ,same business. read more

Cigars International Superstore - They are CIGAR.COM - Tobacco Shops Near Me - Bethlehem, Pennsylvania

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Got an unauthorized charge from this business on my debit card, which is not even used for purchases. Seems that they are not checking their customers or they are running some illegal scheme. I have contacted my bank and got my money back, but I sure hope the banks gives this business some troubles. read more

I've never been to Pennsylvania, or ever bought a cigar in my life. And yet there were two attempted charges on one of my cards.. one was $254 The other was $130.. luckily the money was not available so both charges were declined. but something needs to be done.. i think these ppl are involved in buying unlawful credit card information. I've had this happen before at a local restaurant, and unfortunately the charge went thru. SOMETHING NEEDS TO BE DONE TO THESE THIEVES!! this is ridiculous! this isn't over for me.. I'll be doing my own investigations.. i did it before and was successful.. I'll do it again.. at any cost! read more

Sent me an order with money back guarantee and when I returned them, including the shit cigars I took a few puffs off of and put back in the box, they said they'd only refund half the money because the other cigars in the box were damaged! Total bullshit. Each cigar was sealed in a plastic sheath. Could have floated on water and not get wet. Don't even think about doing business with them. read more

I purchase cigars from their online store all the time. I've been to the Hamburg store and thought I would check this place out since it's closer to home. They have a wide selection of cigars and some accessories, yet it doesn't feel like as much as the Hamburg location. They have a separate room with bar for enjoying your cigars. Every time I go to any of their locations, I'm still surprised to see people smoking inside. read more

Definitely worth the hike. They've got some great deals & the guys there were super helpful. In total I got about 16 premium sticks for under $100. Plus a BIG shout out to (I think his name was John) for hooking me up with a specific cigar box/ashtray I've been lookin for! That really made my day. There was a solid selection, basically what's available on the Website. They have their Opus's & ESG's in the humidor at the register if anyone was looking. Like I said worth checking out if you're looking to ball on a budget. read more

Cigars International Superstore - All these for about $86. (Not including cutters or my gangster ass humidor) - Tobacco Shops Near Me - Bethlehem, Pennsylvania

Something fishy going on here at this place. I had a fraudulent charge on my Visa card from this location the other day. Apparently, this is a common thing there. I would never in 1 million years patronize a business like this read more

Based in Miami and have never been to this place. Why are there unauthorized charges on my card? What's more disturbing is that there are a number of complaints below regarding these scam charges. read more

This restaurant is more like a cantina where Latino people go out there after work to relax and to enjoy a couple drinks and good food with some friends. It's a good place to take a date who is very laid back with those in mind the loudness of the music and a lot of guys there drinking. This is a Guatemalan restaurant with good flavor food and excellent drinks choice. read more

fraudulent charge on my chase card today! I live thousands of miles away. I hope someone gets these people!

I looked this company up after being notified by my bank of MULTIPLE attempts to use my card here. There were about 10 attempts starting at $3000 and going down. I was shocked to see how many people this happened too. I have never been to PA and have never attempted to buy cigars. read more

Unauthorized charge on my card from this "company". Something need to be done. It's very inconvenient to have to get a new ATM card.

My credit card was charged three times for 347.12, I've never been to this place I live in Missouri. I was in shock that my credit card company didn't block the transactions. I had to get a new card dispute the transactions which could take 30 days. Meanwhile I contact this place customer service. They were actually extremely helpful and know of these issues of credit card fraud. They refunded my money within 48 hours. read more

If you order from CI online they will start send you catalogs and never stop sending them even if you ask several times. I have called and emailed CI for over a year to try to get them to stop and they won't even though I stopped buying from them. Lots of other companies sell cigars for same costs without sending catalogs or will stop sending them immediately upon one email if asked. Not CI though. read more

This place was a awesome ! Stopped to get some cigars for some family and I will say Mr. Matt is super informative about these cigars ! Pointed us in the right direction and thank you to the lady who checked us out for looking up the CAO CIGAR for us you rock ! I am visiting from Houston Texas and when I come back up here I will be visiting again THANK YOU ! read more

Hi All, I've been a long time customer 2 cigar feasts under my belt even while sporting a bad back and hip waiting in line for a long time. Cigar International has declined in customer service. I have called customer service twice both times over an hour on hold, only to hang up without any communication from C/S. So now I order a daily special only to receive the wrong size cigars. So I call to no avail, I email them no response. So I call yesterday and hit the phone prompt to make and order, I spoke to someone explained the problems I was having, so she said she would contact that department and someone will call you back. Didn't happen. So last night I try to order an array of different cigars, everyone said, out of stock, backordered etc... So I did not buy any cigars. Needless to say not happy with this company anymore read more

My favorite cigar shop! Enough said! People are great and the cigars speak for themselves! Wish I lived closer!

Ordered a gift card for my dad for Father's Day, it came about two weeks late, but with COVID I know things are a little crazy. He has tried to use it several times online to purchase cigars and he continues to get an error message. He has tried to call the Customer Service line twice only to be on hold waiting for a Customer Service Rep for almost an hour! I filled out a Customer Service Form a week ago and still have not heard anything back. I too, have called the Customer Service line twice only to be on hold for over an hour never reaching a Customer Service Rep. Cigars International - what is going on with your Customer Service??? Seriously, get it together! read more

I have been purchasing my cigars thru Cigars International for a few years now. I ordered a special they advertised and at the time of my order they showed they were "in stock". I waited till the delivery date and my cigars never showed up. I looked back at my confirmation and it now shows they are on backordet. I did not receive any notice from CI... I was not informed when I can expect them and what really pissed me off was I contacted CI thru their website letting them know what happened and never received a response...NOT GOOD CUSTOMER SERVICE! read more

Very nice and relaxing place. Friendly and knowledgeable staff. Lounge areas are clean and comfortable. read more

So I ordered 65 cigars on July 4th. The site says due to COVID shipping times may be delayed. Cool. Well it took 10 days for them to "process" under half of my order and ship. Shipping took 3 days. It's not UPS fault for taking so long. I still am waiting for the other half of my order two weeks later and it says those cigars will ship once they are available. It didnt say backorder or anything when I ordered and blaming slow shipping times on the carriers is BS. I've ordered a few orders of cigars from other retailers in these two weeks and all made it well under a week. Dont order from this company if you want your cigars in let's say under a month or so... read more

I also got a fraudulent charge on my debit card recently. When I called my bank yesterday for more information they said they were receiving a lot of calls about this from other customers, too. Seems like there might be enough here for a class action lawsuit if they don't want to change their practices. read more

A friend asked me to drive there from NJ. It was well worth the trip. Biggest cigar store i've ever been in and the biggest selection of cigars anywhere. I don't smoke but i gotta say it almost had me buying a cigar to try. Be forewarned once inside you can smoke cigars so the smell of people smoking is in the air. I needed to go outside several times for fresh air. If you into cigars highly recommend going. read more

Disappointing really. It's a great looking place, like a colorado ski resort. The selection is wide, but there is a lack of proper humidification, not nearly as many ultra-premium, rare or limited edition cigars as I would expect, and the service is blah. Great place to smoke, but surprisingly, not such a hugely remarkable place to buy cigars. read more