Been a member for decades. Selection is always top notch. Customer service has improved since I…read morefirst discovered them while in Iraq. They often price their cigars fairly and I have not been disappointed with their monthly picks. Great value

I started buying from Cigars international sometime after moving to San Diego in 1997. I been a…read morecustomer for a long time and they had provided good service over the years and I have recommended them to many people. But now, very recently I moved to Prescott Arizona. I called CI in Bethlehem and phoned in an order with my new address and info. I paid extra for quick shipping. Now after all this time they sent me a request for proof of age. What? If I had been one year old when I first ordered I'd be old enough But, I gave them the requested information. It was evidently not sufficient, so I provided a copy of my new Drivers License with my picture. I am 74. Never heard back. Today I call age verification. They confirmed my age. But now my Order was cancelled yesterday. I provided the requested info on time. Where is my refund. I had to reorder. Where is the refund for the extra I paid for fast shipping? This is not quick service! They provide good cigars at a good price, JUST DON'T MOVE. This has been a very frustrating experience.

Huge Selection. By far one of the largest collections you'll find anywhere. Plenty of TVs and…read morecomfortable chairs and the staff is extremely knowledgeable. Daily specials and also opportunity to buy some cigars for the troops. Definitely a must stop for any cigar aficionado!

BEWARE. you can be opt'd into the rewards program without knowing it. They will charge you $14.95 a…read moremonth for this "Reward". I realized it several months in and was told because i didn't opt out they were only able to cancel future charges and refunded only the current month. I am very disappointed with this tactic and will switch to CigarPage from now on

Not open when they say they are. They show up when they want to. To me it's not good business.read more

This business should have a warning sign out front saying "Beware: Disrespect Inside." The "shop…read moreowner" doesn't know how to present respectful customer service at all. You definitely should not greet a customer who just walks in your business with calling them "Bud". "Sir" is the proper way to greet a customer if you'd like them to return. Also, beyond the disrespect from the owner, the products are overpriced. I was able to purchase the same product I was interested in purchasing in the first place for $10 cheaper right down the street haha. I'll never go back to JS and certainly wouldn't recommend anyone else shop at this place. I'd give zero stars if possible but i could not submit this review without giving a star. Lame. You're a zero star JS!!!

This place is wonderful. I've been shopping here for the better part of a decade. They have a great…read moremix of high quality and low cost products for the needs of many. The staff has always been very knowledgeable and kind. That said, during a recent visit (today) I noticed a few of the staff members not caring enough about the mask policy. Allowing the mask below the nose and having it half on. I respect everyone's right to feel however they want but it didn't make me feel very safe. I regularly go out of my way to support this local shop but I will unfortunately be shopping online until this Covid-19 stuff passes. They did have hand sanitizer ready for those that use it. Again, this is a great store and I recommend it to those that do not think that masks are important. Hopefully, I get to shop at my local store again very soon.

SOLD BROKEN PRODUCT I went to primal for my first time on…read moreFriday the 21st, it was a nice smoke shop I guess, kinda too small. Anyways I bought a glass water piece for 175 dollars but when I got home I noticed too late that the little handle to the bowl piece was broken off, sold to me that way. I didn't notice it at the time I guess, but it was still just annoying.

They don't honor the discount coupons they put out. They don't mention the $8.00 excise tax which…read moreis tacked on in the final bill. It is a shame Amazon doesn't sell tobacco.

This place has an excellent selection and probably the best prices, but the only problem with them…read moreis their customer service is for all practical purposes nonexistent. I recently placed an order and when I went back to check the order status, it just showed as "processing." I tried to contact them by way of chat and it kept telling me it was going to connect me with someone, but it never did. This went on for a couple of days and finally I got frustrated and canceled the order. Lo and behold the day I canceled it showed up in the mail! Had it not shown up this would have been a one star review. I've been ordering from pipes and cigars.com for probably about 20 years now and the only advice I can give them is if they want to stay in business their customer service department needs a major overhaul, needs to get in gear and take care of their customers! If they don't somebody else, certainly will.