Efrain at P & G Plumbing was outstanding. He responded promptly, showed up when promised,…read moreaccurately diagnosed a leaking 20+ year-old water heater, and made the entire replacement process easy. What set him apart was how fair and straightforward he was. He helped me find the lowest-priced water heaters, charged no markup, even picked them up himself, and stuck to his quoted price. He returned the next day, completed the installation seamlessly, and delivered excellent workmanship and value.

Maximus is one of those technicians you immediately feel grateful to find. He responded to my Yelp…read moremessage within an hour and showed up right on time. From the moment he arrived, he was kind, calm, and truly caring. He took the time to thoroughly check everything, explained the situation honestly, and gave a fair estimate without ever trying to push extra charges or unnecessary work. That level of integrity is rare. You can tell Maximus genuinely cares about people, not just the job. It takes courage and heart to do honest work when it would be easy to upsell and Maximus does it right. Professional, trustworthy, and respectful from start to finish. I highly recommend him to anyone who wants a technician they can truly trust.

Called Texans Water Heaters requesting a 50-gallon Bradford White water heater and scheduled the…read moreappointment for the next day. The installers called ahead before arriving, which I appreciated. My water heater is located in the garage with easy access, so draining my old 15-year-old tank and installing the new one took just about two hours. The team was professional and easy to work with. It's been about a month since the install, and everything is working flawlessly.

Fast, professional, and excellent price. They were able to replace my water heater the next day…read more Very respectful of property.

From the owner: SERVICES Clogged drains…read more Gas Line. Disponsals. Faucets. Toilets. Tubs. Water Heaters. New Plumbing Install & Repair Re=pipe sewer line repair Water lines repair & more

James and Jim (owner) were very responsive and patient with all my questions and taught me why some…read morethings weren't recommended and why they were with a water heater replacement. I didn't feel pressured at all to "close a sale" as I'm working with other projects at the same time for the house. Virgil was apart of the team that did the installation, he did a pristine job. I requested they install a storm collar on the roof for the water heater vent since it was missing from the previous home owner, and they installed and painted it to prevent rusting. I requested they also install the drain line from the drain pan to drain to the exterior of the house, which it wasn't before and only into the garage. They accommodated my requests, were patient, didn't upsell, and have transparent pricing on their website, no gimmicks. Great business model. They got me in touch with a general plumber for other plumbing needs, too. I highly recommend Water Heater Pros for everything water heater related.

The Water Heater Pros did an amazing job. From inquiry to invoice I am highly satisfied. They…read morereached out immediately, helped me understand the process and my options for installing a new water heater. Supported me as I'm out of state, worked with my tenants, arrived on time, worked quickly and was clean. I highly recommend. Very affordable pricing.

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

The worst possible situation is when your doing laundry two days before Christmas and a major leak…read moreoccurs. To make matters worse family is on its way to visit. We called Right Choice. Told them it was a serious issue and if anyone could come by on the 23rd. Without hesitation we were told Travis would be there within the hour. First off, Travis was courteous and knowledgeable. Took his time to trouble shoot. Found the problem and cleared out the issue. Epic save for Xmas weekend. After it was done, Travis went around to see if there were any other troublesome issues. Shared them but wasn't pushing to fix. Another plus. They could've charged and arm and a leg to have him come out. But it was reasonably priced and will be used again.

We called them a year and a half ago and were very happy but the latest visit seemed too expensive…read more Two years ago they replaced a whole toilet for $229, which was great, so now charging $125 just to tighten the toilet pump seemed like too much. The guy was great (friendly, professional , knowledgeable and punctual), he checked everything for potential problems, so there's no problem with the quality of the work or customer service, but for something that simple the $60 visit charge should have been folded into the labor costs.

Fantastic work the gentleman came in and did a fantastic job letting me know why the problem…read moreoccurred and how he would fix it. Thank you

Had a leaky outdoor faucet. Came out and had it done in under an hour at a reasonable price with a…read more1 year warranty.

Came out same day. Nice technician. Would use again. The technician was supposed to send me a…read morereport of service but never got report sent.

They charge a service fee just to come out & diagnose the problem, even if you want a second…read moreopinion & choose someone else. Not interested in a business that operates that way.

After Winter Storm Uri, we discovered five different kinds of pipes in our house. All five had…read morebursts in them. Because of the extent of repairs needed, we decided to just go ahead and repipe the whole darn house and from start to finish and HaLo was phenomenal. As most of TX knows it's been hard to get a hold of any plumber, but Karen and their crew were remarkably responsive and got back to me when they said they would every time. We did have to wait a little to get on the schedule but it was for a reason I appreciated: while supplies were limited they were trying to help the most people instead of sinking all of their materials into one job. They helped me avoid cutting into wood paneling and built in bookcases that would have been a nightmare to repair by moving a hose bib. And when the job was over Nayar was very patient with me when I asked him to give me an overview of where all the lines were located in case I had to trouble shoot anything. Also, the employees who only spoke Spanish were so kind in dealing with my poorly mangled Spanish - So. Kind. It's been about a week since my job was done now, and all the lines are fully functional with no issues!

We called to schedule an appointment with a hydrostatic test w/ a master plumber. They said a…read moremaster plumber was coming. A master plumber did not come. I explained on the phone every single thing I needed done, and they said OK. They come out, call, and still have not completed all the items. So then I need to ask them to do all the items, and they will only do some. So then we need to tell them again. Then I asked them to test the faucets, etc., but they said that since the engineer is testing, they do not need to. If they say a master plumber is coming then do what you say you are going to do.

I found this company through my home warranty company. Therefore I am familiar with their work on…read moreleaks an other repairs. Sadly when it came to my water heater my home warranty left me up creek due to former owners not installing my water heater to code. They worked with me on price (still was expensive job) as I did call 4 other plumbers for quotes and their thoughts on my unique situation. I will say it took me time to come up with the funds to pay them. Yes they offered financing but I personally did not want to finance anything else. Scheduling was easy and they came in full force to my house which made it go faster (still an all day job). The crew was friendly, polite, works very well with each other and respectful of my home inside and outside. I will be call them again for any of my plumbing needs.

I recently had IDG Plumbing and Air service a Rheem water heater warranty claim. I was very…read moresatisfied with their work. Scheduling an appointment was extremely easy. Susan reached out to me by phone and text, she was polite and accommodating, finding a convenient time for me despite my busy schedule. When the plumber, Nasko arrived, he was punctual and well-prepared. He quickly assessed the problems and explained the necessary repairs in a clear and understandable manner. I needed additional parts before he could do the repair so I rescheduled with IDG. When the new parts came in I contacted them after hours but got a return call immediately and was scheduled for the next day. Nasko came out again and got everything installed and fixed properly. Overall, I highly recommend IDG Plumbing and Air to anyone in need of plumbing repairs or maintenance.