We hired Tailored Closets to design and install four closets in our small home in Clairemont, and…read morewere glad we did.
We also met with two other local/national companies to back up our ultimate decision. One of those was easy to let go of - the person who visited our house had strange personal habits and felt comfortable sitting on our bed and brushing pencil eraser bits onto our pillows. The second one came really close, and it was a hard final decision. They offered a different approach than Tailored and there were strong points to both.
In the end, the connection we made with the designer, Nick, and his willingness to dive into the challenge, won us over. With our input, he came up with really great custom concepts including an entryway closet that had a couple elements that they don't typically do. One was an area where mail could drop from the mail slot, and the other was slide out shoe trays. We still look at those and smile.
The on-site installers were great. The lead installer Cassidy was our main point of contact and did a great job. We'd done some other renovation prior to the closets, and our expectations for communication were formed by those other contractors. He was respectful throughout the install, patient with our questions, and always let us know what to expect. Personally, I also appreciated the way he worked with the other installers, too. He looked like a good mentor for the others. Kudos to him and the rest of the team, Luis, Kevin and Ismael. I'll be surprised if Luis isn't in a leadership role there soon!
The installation was so professionally done, with plumb walls and level shelves, that it revealed how unlevel our flooring is. When that left some gaps, the company recommended a solution to mask that without changing the original design. Cassidy came back out, assisted by Victor, and made those updates in just a few hours.
Overall, this was a great experience, and we recommend the company.