Showroom was not overwhelming at all, Layla was kind, professional and knowledgeable. She had us in and out once we settled on a piece. Will definitely come back for our kitchen read more

Rainbow Stone - Chula Vista - Building Supplies Near Me - Chula Vista, California

Nice showroom. Excellent service. We were able to take samples for Quartz but not Quartzite. Was easy to walk and view displays.

Very please with installers they did a very good and fast job. All done in one day. Very happy

Inquired about having an inch trimmed off a 36" lip of custom cabinet laminate cabinetry from a beautiful 1999 remodel to fit a new fridge size. "You should call a handyman. We don't do that kind of thing. Liability." So Basically, if it's not a big job they're not willing to help someone out from the Chula vista community? Not asking for a service for free. Asking for a simple professional alterations to a cabinet. Lame. Someday I'll want a new kitchen cabinet for one of my 6 properties that need modernizing. Won't be calling this place with the dismissive secretary. read more

I shopped around and had absolute sticker shock when I received countertop quotes from Home Depot and Lowes. A friend recommended Rainbow Stone and I'm happy to have found this place. The selection is great and the prices are more reasonable. I can't speak on the quality until I've had more use on the countertops I had installed but so far they are beautiful and seem well made. Ernie (I think his actual name was Arnulfo but he said to call him Ernie after I butchered the pronunciation) and his crew did the installation and they did a fantastic job on the quality of the work. He bookmatched the edges of my island and the joints on the countertops were minimal because he chose the cuts in areas where it minimized contrast. There were some scheduling issues but overall the quality of the work was worth the wait. read more

Rainbow Stone - Chula Vista - Calcatta premium countertops along the wall - Building Supplies Near Me - Chula Vista, California

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It has been over 3 months since we ordered our cabinets with really poor communication and updates for one specific part/cabinet that is still missing to complete our kitchen. We were told 3 weeks from time of purchase, then another month after that, then when no further communication happened and multiple times coming to the store to get clarification, we followed up again just to get status. We were told another date. Initially the service was great, it was speedy but if you're following up for missing items and there is no accountability by staff/managers, we absolutely regret coming here. Especially since the staff member forgot to order a piece not just once but multiple times. How are we as consumers to know what to order for our kitchen? This is YOUR job and not ours to figure out. If a customer requests management follow up, it should not take this long and more importantly, someone above the store manager should be dealing with these issues because obviously, the staff are just passing the buck to others to not deal with it. You're in the profession of customer service and sales. You already took our money with no way to mitigate or resolve things. One piece of our cabinet is still missing today and our last update was supposed to be on September 24th. It is almost 3 weeks from that date and no response again. We've e-mailed and called. Called again today and they said, the manager was off (again). I understand we are in COVID times and supply chains are delayed, but please and absolutely do not overpromise. We have been more than patient and. just need them to communicate appropriately & effectively especially when a response is solicited. This is unacceptable. read more

Danitza was amazing, she was able to walk us through the cabinet purchase and countertop. We told her we were on a time crunch and she delivered and got it installed over a week ahead of time! We love the cabinets, great quality and would highly recommend them! Thank you Rainbow Stone read more

I would just like to say that YanYan there is amazing! She has sooo much patience and knows her information. We were going back and forth on sizes and we valued her input on everything. They have good selection, good prices and delivery times with covid are as expected. She went back and forth with us through email but as always very patient and very helpful throughout this whole process. read more

May was amazing. Install with Adolfo was easy and flexible. I recommend. No issues. I bought 6 slabs and they did a great custom job! read more

Rainbow Stone - Chula Vista - Building Supplies Near Me - Chula Vista, California

May & Yan were so good, kind & helpful as I was looking for items to buy and even when I went back to purchase. They have good quality products and great customer service too from all workers at this store. I definitely will be returning and recommend them to everyone. read more

Adriana was amazing to work with. She was very helpful, knowledgeable and prompt. She stuck with me through all my changes and was super patient. Arnulfo and sons was the team that actually did the demo and installation of my counters. OMG! They were just as wonderful to work with. They were a tad late... BUT they finished in one day! They were very neat and clean. They left no damages and even fixed a misunderstanding on the plans. I'm sure he he was wasn't thrilled about it since they were packing up to leave. He made sure I was MORE than happy and in Love with my new countertops and sink. read more

Rainbow Stone - Chula Vista - Beautiful kitchen quartz countertops! - Building Supplies Near Me - Chula Vista, California

I had a horrible experience with contractors (read my other post), but the best part of my entire renovation was each time I worked with Rainbow Stone. When I wanted to design my kitchen, all I had to do was bring in the measurements. I sat with the fantastic sales people and they worked it all out with me and had a 3D design and cost within an hour. All extras and minor details were included. Later, when my contractor tried to screw me out of more money to do the counter tops, I went back to Rainbow Stone. They did an amazing job. Their installation team were true artists. We went with natural stone and they showed us the slabs and layer out exactly how all the veins would line up. They gave options and made sure we were happy before they did anything.  They did amazing. I highly recommend Rainbow Stone. The service, options, quality, and price is the best in SoCal. read more

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As soon as we walked into Rainbow Stone Chula Vista we were greeted with the nicest staff ever. They had beautiful cabinets that we picked for our kitchen remodel. We browsed the quarts selection (and I mean there were so many beautiful pieces to choose from!) and found the perfect match for our cabinets we chose. From beginning to end our shopping experience was wonderful. They patiently answered all of our questions and treated us so well. There are so many beautiful products to choose from and I would highly recommend them. Their prices were very reasonable and the staff was knowledgeable and a pleasure to work with. read more

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We were looking to replace our kitchen cabinets and countertop and went to this place because of a recommendation claiming good service. But we were disappointed and misled by the information given by the store manager during our multiple visits before we placing an order. We asked how long would the cabinets arrive after we placed an order and was told two weeks. We inquired about demolition/installation costs for cabinets and countertop and possible installation time. The price for the project seemed reasonable and before placing the order we were required to have measurements done by their contractor with a non-refundable fee. We scheduled for measurements and the contractor did not show up on scheduled time. I called back to find out what happened and was informed that manager forgot to contact contractor for the appointment, thus we had to reschedule. The following day, the manager contacted us to apologize for the mishap and proceeded to tell us that installation time would be delayed due to again, miscommunication between manager and contractor. We had to reconfigure other projects going on in our home to accommodate the new installation of these cabinets/counter top. Before making an initial payment, which required costs of material and labor, without a contract. We learned from manager that all the materials needed for our project were not all available and substitutions on cabinet size would have to be made to satisfy the space and other items in the order were out of stock for a minimum of six months. The manager suggested that we could change the order for those out to stock items. The options available were not appealing to us because it would change the way we had envisioned our project to go. We noticed there were too many negatives in this process before install that led us to not place an order and wonder what would have happened if we had gone forward with this project. Although the price for the project was attractive, we felt that we wouId have spent more money with unforeseen problems during the project and that this company would not be responsible for since there was no job contract. I did request for a partial refund of initial measurement in good faith but was immediately denied. read more

We had a great experience from the beginning to the end. The lady we worked with was accomodating to our time schedule, and the installers were very professional and efficient. I highly recommend this business for everything from sales, customer service and prices. read more

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Thank you Rainbow Stone Chula Vista. They have a vast selection of stones to choose from and their customer service was amazing. The staff is highly knowledgeable and helpful. Adriana, Oriana, and Jesus were extremely patient and kind. I highly recommend Rainbow Stone in Chula Vista. read more

Rainbow Stone - Chula Vista - Photo - Building Supplies Near Me - Chula Vista, California

I am so happy to let the public know that rainbow Stone in the Chula Vista had the most amazing customer service and the quality and the selection is amazing for the quartzite countertops that I got thank you so much please highly recommend everyone come see them you will not be disappointed ! Make sure and check in with Adriana she's awesome and the help inside are also very knowledgeable about their products read more

Rainbow Stone - Chula Vista - Prices for Quartzsite not quartz - Building Supplies Near Me - Chula Vista, California

I recommend Rainbow Stone in Chula Vista for reasonably priced counter tops. May did a great job putting together the estimate for our kitchen counter tops based on photos and dimensions I brought to the store. Arnulfo took care of the demolition and Juan installed the counters. Everything went as planned and the counters look great! read more

If you want to spend a lot of money for someone to come in and ruin your brand new $4,000 range while demoing your counters and then refuse to replace the damaged parts, THEN LOOK NO FURTHER! read more

Horrible Service! - Better options elsewhere but they don't show true colors until you've paid!

The communication at this company is horrible. Not only were we told our granite would be installed within a couple of days it nearly took 3 weeks all because the installers didn't communicate with the staff. now when the installers came into my home to install the granite they assume that I did not understand Spanish little dI'd they know that I understand Spanish, and they were downright disrespectful and disrespecting me in my own home. I will never go to this company ever again. my grandparents decided to go and give them a chance but the sales rep said they didn't want to help my grandparents because of the interaction I had with them. rude sales rep read more

Rainbow Stone is one of the most professional and easy companies I have used. We visited the Main Street store which has a huge selection of slabs and fair pricing for sinks. Employee May was patient and helped us select the right materials for us. Most of all, the installer Arnulfo and his team communicated well and did an outstanding job. This is the third time we've used them and wouldn't hesitate to use this company again. read more

We remodeled our kitchen and needed countertops. We shopped at many places in San Diego but always came back to rainbow because of the selection AND better prices. We chose the bianco antico granite and we could not be happier. We bought the 3 slabs, picked out the ones we wanted, scheduled a day for the installers to measure and they installed the next day after the measurements; a day early!! If we ever need countertops for a future project we will definitely be back! read more

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Today I received an email from this store signed by a lady called Joyce Santos. I couldn't understand why and how she had contacted me so I called the store to ask and spoke with Joyce herself. She said that she found my contact on Yelp (from my business) and sen it to me. I was chocked to learn the way the company does and displeased that anyone could think that is ok to blast unwanted propaganda on people's inboxes. Let me give you a little lesson on advertisement: if you think that a business would be a good partner, the best way to approach them is calling and inviting them for coffee to talk about the possibilities and advantages of working together, or if you insist in sending an email, don't make it look like spam, write a introduction and not only send an attachment and not even a hi. I dont think I would recommend you to anyone. read more

Rainbow Stone - Chula Vista - The email I received from the store. - Building Supplies Near Me - Chula Vista, California

Rainbow stone is the best. Highly recommend. After doing our kitchen counters we decided to do the bathrooms too. Beautiful read more

Rainbow Stone - Chula Vista - Rainbow stone was so amazing with our kitchen counters we decided to do the bathroom counters in the same slabs - Building Supplies Near Me - Chula Vista, California

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This place is great. Large variety, no high pressure sales, and immediate assistance for estimates. Yanyan Qin was awesome with the quick estimate and communication afterwards. Arnulfo and his crew were amazing installers who cleaned up afterwards. Can't say enough about how great the experience was!!!! Thanks Rainbow Stone read more

I need a couple of slabs to complete my project. The previous homeowners purchased their existing countertops here, so I'm obliged to do the same if I want the countertops to match. I went in and found the customer service to be no worse than what you'd expect at any other trade store. I have no experience with their warehouse or returns department, but I don't anticipate any problems. read more

I went into their Chula Vista store/warehouse and was not pressured by any sales person. We browsed through all the stones to meet our needs for our bathroom counters. Once we had a stone picked out, we went back into the office, gave my dimensions, got an estimate, and proceeded with moving forward. We opted for a full demo and installation of quartz countertops and sinks only. I am pleased with the service provided from start to finish including the price and timeframe. read more

Rainbow Stone - Chula Vista - Demo and installation of countertops and sinks. - Building Supplies Near Me - Chula Vista, California

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Thought I'd take a few seconds to praise Rainbowstone "Chula Vista office" location... Just had Granite kitchen countertop installed, "simply outstanding " ! Installation crewmen were very detailed and extremely neat in my home.Pricing was as always with Rainbowstone, discounts given and quality merchandise to choose from. Excellent job,caring customer service,great pricing , and job completed on time.. Thank you Rainbowstone Chula Vista office ,I'll see you on my next purchase and tell anyone I know looking for cabinets,countertops,sinks,etc... Mr. Neecole Brooks Senior Home Inspector Xtermite Inc. read more

The manager, Yanyan, was very helpful and made the whole process easy and very quick. The pricing was very good. Arnulfo and son did the installation and kept their work very professional. Demolition was quick and work was very clean. You can tell they really cared about their work and even made some suggestions on how the tile could be used. Overall great experience and would recommend. read more

I really appreciated that the staff wore PPE while we were shopping for our vanity countertop and took their time while showing us their products. They asked for a weeks notice for the fabrication but were able to accommodate our request on the following day. I would recommend this business to our friends and family. read more

I am not a complainer, and this is my first Yelp review. Although we are happy with how the project turned out (the stone looks beautiful), the scheduling, service and installation were challenging from beginning to end. The ladies in the showroom were very nice and helpful, however the manager, David was not. The original price I was quoted from another salesperson (in writing) was increased once he took over the transaction. His recommendation of seams on the diagonal were not good, a mistake that the installation foreman luckily corrected. The bar top required bracing, but I was told that the installers would not do that, which was surprising. I purchased the braces myself and ended up having to install them myself after the installers refused to do it. The worst part was when the electrical on an entire wall was accidentally knocked out during the installation of the backsplash. This, in itself was not such a big deal, anything can be fixed, but David's response was "we don't do electrical," and "how do I know you are telling me the truth?" I explained the situation to him and he did not believe me, even after I told him everything was new and working when the installation crew was working there all day... they were using the lights and outlets during the installation! He refused to accept any responsibility and was very rude and unprofessional over the phone, including not following up or returning my calls, essentially ignoring the problem. Fortunately, the installation foreman was a great guy and had a friend who was an electrician who volunteered to come out and troubleshoot and repair the problem... which was quick and simple (some wires were accidentally pulled loose during installation). He came out that evening and fixed the problem for us... no thanks to Rainbow Stone management! If it wasn't for this favor, I would have had to call an electrician and pay for the repair, and be without electricity in my kitchen for who knows how long. Lastly, there was quite a bit of glue left on the finished surface of the stone after the crew had left, which I had to remove myself with a razor blade. This should have been a routine part of the installation and part of the clean-up. It wasn't. In general, the clean-up was really bad. The countertops do look great... but the service was bad, and communications with the office manager were horrible. He does not understand the meaning of customer service and was really offensive. Beware! read more

excellent service,good quality and prices very accessible .Also friendly staff DANITZA VELARDE excellent sales advisor read more

Thank you very much for the helfull assistance. This place has avery large selection of granite slabs to choose from. Thank you for helping my customers out with there stone selection for there kitchen.will recomemd this place a million times. read more

Rainbow Stone - Chula Vista - Building Supplies Near Me - Chula Vista, California

This place has many, many options at great prices. I bought 3 slabs for my new kitchen. They look wonderful in the remodeled kitchen. Thanks. read more

I selected and fully paid for two pieces of prefabricated quartz along with the accompanying two pieces of 6" backsplash. I watched as the employee placed stickers with my name on the quartz pieces I selected. When my contractor went to pick up the material, Rainbow loaded his truck. Thankfully, my contractor was heads up and noticed the backsplash had not been loaded. When he asked about the two missing backsplash pieces, he was told the pieces were out of stock. Again, these were pieces that had already been bought and paid for, and literally had my name on them. I drove over to personally speak with staff. I was offered a $20.00 discount for the missing pieces, and I could take the slabs I had paid for, or I could get a refund. I was nearing the end of my project and just wanted my kitchen to be finished, so I took a look at in stock items. I was offered the "opportunity" to purchase different quartz slabs for over $400 more. When asked if I would get any discount to make things right, I was told "No". Are you kidding me? You just screwed me by somehow giving away the product I bought and paid for, and and now want me to pay you even more money? I took a full refund and purchased at another store, forcing me to wait another two weeks for my product to arrive. The customer care and service here is awful. Take your business elsewhere. read more

Absolutely loved this store. All slabs are sold in 3 different sizes so that you don't need to buy a large slab to redo a small area. The service was great and very helpful. read more

They are so quick and efficient. They have a huge variety of marbles, granites, and quarts. The price list is clear. They are quite responsive. The installation team is superb professional, fast, and clean. They did the whole job in one day for us. Arnulfo and his team were great at the installation, so responsive and fast. read more

I absolutely loved the amount of stone selections they had in their warehouse. It's also very convenient that they provide you with a price list for all slabs on display. We worked with Yanyan from start to finish. We hit a small snag with the installer but Yanyan was able to get it all sorted out quickly. We'd definitely return for any future projects - great selection, prices, and easy to work with. All coordination/payment was handled via phone and email. Everything turned out great and we love our new countertops! read more

I wish to compliment YanYan Qin, my sales rep at Rainbow Stone, Chula Vista. What outstanding customer service and terrific advice! I had visited about 15 stone/prefabricated warehouses around San Diego County. YanYan offered the politest, best, efficient service of anyone. I recommend Rainbow Stone for your prefabricated slab needs. What an awesome selection and attentive staff! read more