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    4 years ago

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    WaterMac

    WaterMac

    (51 reviews)

    We ordered a new dishwasher through Home Depot, but they said the pipe under the kitchen sink…read morethat's connected to the dishwasher would need to be replaced in order for them to install the new one. I sent Yelp and direct-website-messages to 7-8 companies. Most of them never even bothered to respond (despite sending follow-up messages) and 2 said they don't do that sort of work even though they are plumbers? WaterMac not only responded quickly, but they were able to come out to inspect quickly, and he was even able to fix it in the same trip. The technician also gave me separate quotes for other things he noticed that could use some work, and I was able to pick and choose which ones I wanted done right then and there, and I have the quotes in my email to reference if I want to go ahead with additional service later on. I can't speak on the price, since I got no responses from other places to compare with, but I appreciate WaterMac being responsive and communicative. The technician Justin was also right on time and very professional. One thing to note is that they charge $60 to come out and quote, but if you go with them for the service too, they will put that $60 towards the bill.

    I had a clogged drain in the bathtub. Found this business via Yelp Projects - never realized Yelp…read morecan be so useful in this way. They got back to me quickly with a quote and put me on the list for next day's visit. Igor showed up right on time. My in-laws were instantly impressed that he wore shoe covers in the house. Fixed the issue in expedient manner. Communication was A+ professional at all times. The price is also very good for Montclair area. All in all I will definitely use them again in the future.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (155 reviews)

    I had a leaking toilet emergency in Jersey City this morning and called Roto-Rooter because I was…read morecompletely out of my depth and needed professional help. I explained multiple times that I'm a renter, that I was panicking a bit, and that I genuinely did not know what to do. Instead of helping, the woman on the phone told me they wouldn't be able to assist because I'm a renter and because my building has maintenance/property management. She even incorrectly told me "that's what your lease says," which was not true. My property manager had already told me I could handle the repair and deduct the cost from rent. What frustrates me most is what happened next: I called Dr. Drip Plumbing & Heating, and the VERY FIRST thing they did was calmly explain how to shut off the water to stop the leak immediately. Roto-Rooter never once mentioned this -- despite knowing I had no idea what I was doing and that water was actively leaking. That basic advice could have saved me a lot of stress in the moment. It really felt like Roto-Rooter only cared whether they were getting paid, not whether a stressed customer actually needed help. Meanwhile, Dr. Drip Plumbing & Heating immediately treated me like a human being and helped me solve the immediate problem before anything else. If you're in Jersey City, I'd strongly recommend supporting a smaller local company that actually cares about people.

    Do not go by the ratings even 2.6 rating on YELP is over-inflated; I would have given -100 if I had…read morethe option. My experience with Roto-Rooter in Bucks County has been beyond frustrating and completely unacceptable. We recently bought a new townhome and scheduled a set of plumbing touch-ups before moving in -- and we're doing all of this while preparing to move with a 5-month-old baby. Instead of getting help, they wasted days of my time and left us worse off than when we started. They sent three different people, and each time I had to repeat the same scope all over again. First person: I drove ~30 minutes to meet and explain everything. I was told it's a "one-day job," they'd send a technician, provide a quote, and get it done. Second person: shows up and again takes hours just to hear the same list, then says sump pump replacement isn't his area and someone else will need to come -- even though I mentioned the sump pump from day one. Why send someone who can't handle what was clearly stated upfront? Then the third technician came and took three days, and somehow managed to make previously functional bathrooms unusable. He recommended replacing the pipe to the toilet tank, we approved it, and then he told me the new valve is leaking and that now a "soldering expert" is needed. After that, communication basically stopped. I even got a response implying he's "trying" to arrange someone but management isn't listening. That's not my problem -- I hired your company to fix plumbing, not to watch you internally argue while my home becomes unlivable. On top of that, I asked him to replace the bathtub faucet because it was old. He installed one that doesn't even have a working shower diverter / pull feature to switch water to the shower. It's shocking. We are moving this coming weekend and we may be moving into a home without working toilets and without a functioning shower because of their work and lack of follow-through. I will be uploading pictures/screenshots of my text conversations with them shortly. Save yourself the stress, wasted time, and money -- I strongly do not recommend.

    Airnizer HVAC - The best team ever

    Airnizer HVAC

    (162 reviews)

    Downtown Brooklyn

    I recently had my mini-split AC units deep cleaned, and I cannot recommend this company enough…read more From start to finish, the experience was seamless and highly professional. Max was fantastic to work with from the very beginning. His communication was constant, incredibly clear, and prompt. He went above and beyond to make sure all the scheduling details were perfectly aligned and that the estimate was accurate. It's so rare to find this level of responsiveness and transparency. On the day of the service, our technician, Oleksandr, was outstanding. He was incredibly thorough with the deep cleaning and treated our home with the utmost respect. What I appreciated most was how he took the time to explain exactly what he was doing at every step of the process. His work was meticulous, and he left the space spotless. If you are looking for an HVAC company that is honest, thorough, and genuinely cares about customer service, look no further. I will absolutely be using them again!

    The team at Airnizer are excellent. I recently had a mini-split unit installed in one of my rooms,…read moreand a separate cleaning effort for multiple mini-split units. They are extremely responsive through text and phone calls, providing all details and cost breakdowns so there aren't any surprises. The pricing is on par with competitors in the area. As for the work itself, the team was prompt, showing up at the earlier end of the promised time window. They were efficient with both installation and cleaning efforts. The installation went seamlessly and flawlessly. Overall, I would absolutely hire Airnizer again as they provide an excellent level of communication, responsiveness, and overall service quality.

    Airheem - hvac - Updated September 2026

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