Had a scheduled service appointment on November 4, 2020. Although the technician that was on-site was great, can't say the same for the "project coordinator". Thought a repair for the water heater was happening in one shot. However, to the surprise of the technician, he didn't even know he was doing a repair. Was told there would be some kind of warranty on the work, and again, this was a surprise to the technician as well. Thought this repair could happen in a few hours and be warrantied for at least 1 month. Nope! The technician basically said that for work he didn't think would "last", he would not offer a warranty. His visit ended being a consult which is NOT what I had agreed to as I thought this repair could actually be done and not something that was "iffy". So for basically a half hour consult, forked over appx $139. Although the coordinator offered to deduct the amount off the price of a new water heater, which the technician said should have a 6 year warranty, the one the coordinator sent paperwork for only stated 3 years. When this was mentioned, he said the research was done by other members of his team and that new paperwork correcting the warranty would be sent. Nope! This was the 3rd strike. Paperwork was NEVER received, and at this point, didn't see a point to call him again just to be angered more. read more