Ivan was very knowledgeable about which toilet would best fit my elderly mom. I would definitely…read morerecommend using them. Thank you again!

Do NOT hire this company!!!!!!! Unless you want to be out of $2400.00 and in a freezing cold house…read morein the middle of winter. They are the worst!!!!! They completely ripped me off!!!! I paid them $600.00 as my heat was not turning on. The heat worked for less than a week. When they returned they wanted me to pay an additional $1800.00!!!!!!! I called someone else and the issue was fixed and completely resolved for $300.00!!!!!!!

Richard Haviland is a rare find. I needed a plumber to do some work in Brooklyn, but I did not have…read morethe time or resources to go to Brooklyn to find one. So, of course, I went to the web, Craigslist in particular, wading through a lot of ads and promo-posts that looked suspect at best and downright deceitful at worst. I was beginning to get worried when something about Richard's post caught my eye. I can't even tell you what it was to this day; it wasn't flashy or bombastic - maybe that's what it was, who knows. But something made me call him - and so far he has turned out to be the best tradesman I have had going into that building on a regular basis. He investigates the problem, gets in touch with me to review the details, we settle on a cost - always reasonable - and a course of action, and he gets the job done, letting me know the final bill. Work's done, tenants are happy and all is right with the world. He is a man of his word. And did I mention that I have yet to meet him face to face? That's right - we've been working together now for almost a year, and he and I have been nothing more than voices on the phone to each other with a little bit of cellphone technology mixed in. Sure, I have a guy in the building who works as a go-between for the residents and for followups. But Richard and I have been operating on a virtual handshake for almost a year now, and more than once he has shown himself to be not only a very good plumber, but a man with integrity and a compassionate heart. I am very fortunate to have come across his post in Craigslist. I know exactly What led me to him! And I just want to make that known to anyone else who needs some plumbing work done in Brooklyn and would like to deal with a real decent human being. Thanks a lot, Richard!

Richard and Brian always get the job done "on time and under budget," so to speak. They are…read morecompletely free of greed--they seem committed to completing their work as inexpensively as possible. They show up reliably 100% of the time. The best plumber experience I have ever had. Edited to drop a star. I'm sorry to harm the average but I feel I have to: Now that I've called Richard a couple more times, I have to say he never actually got his hands wet at our home. He takes my call or text and even will come over ... then accepts no payment for his time and recommends someone else. Generous and kind but not what you expect when you contact a plumber. If his B team were 100% great that would be okay--they're decent, but south of four stars. Not sure what aspect of plumbing Richard actually does.

Harris cancelled the appt without notice and left me hanging. Very inconsiderate and unreliable.read more

DESERVES ZERO STARS! I'm renovating a bathroom and setting up new laundry room in my house in…read moreSheepshead Bay, Brooklyn. I shared approved Dept of Buildings plans and supervisor came out for a walk-through and verbally quoted me $20,000, saying as he left he'd write the detailed proposal based on his $20,000 verbal quote. However, when he emailed his proposal the price shot up 92.3% to $38,460.00! I emailed back to get justification, but never received a response to the exorbitant markup from the verbalized quote at my house. I wanted to know why Harris would not honor the $20,00 I was quoted during the site visit? I have been a repeat client of this business paying $1000s at each of their visits to do my plumbing work, and was told that because of this fact, I'd get a slight discount on my renovation proposal for the plumbing aspect. But a 92.3% markup from original quote of $20,000 is extortion, fraud and just bad business practice to say the very least! I found out also that they don't come out and tell you that they charge a discharge/service fee to come out, but $150/per hour of travel time is quietly--not disclosed to customer--added to their bills, yet never disclosed to you upfront. They were coming from the office location in Brownsville and I'm all the way down south on Avenue Z in Sheepshead Bay and they must take the side streets to get to me because commercial vehicles are not permitted on the Belt Parkway. I will stop being a repeat loyal customer to Harris Plumbing and Heating and will not refer them to anyone else ever again. I'll be reporting them to the Better Business Bureau also. Good riddance Harris Plumbing and Heating!

I had a wonderful experience with HUB Plumbing & Heating and found that the quality of their work…read moreis truly superior. Every single person that I interacted with was professional, attentive and kind. Diana, the office manager, my first point of contact, made scheduling easy. She communicated clearly and quickly and was well informed answering all my questions and keeping me updated every step of the way. Rich, the main plumber, arrived on time for every appointment and was extremely knowledgeable. He was able to identify the problems with my two shower diverter valves right away, provide a scope of work, cost estimate as well as the time frame to secure the parts and complete the repairs. Rich performed expert level plumbing work fixing both problems completely as he stated he could. Omar, the plumbing assistant, worked hard alongside Rich on a separate job installing sink components very skillfully, HUB Plumbing & Heating is trustworthy, efficient and dedicated to excellence. If I ever need plumbing services again for something else, I will definitely use HUB Plumbing & Heating and recommend them to everyone.

HUB Plumbing demonstrated exceptional professionalism and dedication during a crisis in our…read morehistoric brownstone last summer. Following a catastrophic accident impacting one pf the main piping systems, they efficiently coordinated demolition and meticulously worked on the repair. Despite not having initial plans and facing the complexities of our classic and aged property, they skillfully navigated their ways and replaced hundreds of pipes and piping components over several months, achieving a near-miraculous restoration involving three floors. HUB has worked in our property for years. Their support and expertise throughout this recent ordeal however were invaluable and deeply appreciated. They are one Intelligent Team! Omar, Richi are the two who KNOW this highly complicated profession. Lina is authentic, lovely, and on task. And Jayson is insightful, amongst other qualifications. This to me is a quality one had to possess in this highly technical and mechanical business.

We had two small jobs: a toilet valve replacement and a leaking outdoor water valve. R&R sent two…read moreguys who were polite, friendly, respectful, and finished both jobs quickly. I'm very satisfied with their work, and would hire them again.

We needed a plumber to fix our kitchen sink. They had immediate availability, and they did an…read moreamazing job fixing the sink. They were super professional and charged a fair price. If we ever need a plumber in the future, we will definitely use them.

Customer service was very nice and when they said they don't have an estimate I thought great this…read moreis this is where I need to be

Used them awhile ago to fix a leaking radiator heater. They replaced the valve. A day later, still…read moreleaking just the same. Obviously, that's not what needed to be fixed. At first, told me there would be no charge to evaluate the issue but my bill showed that they did. They tried to charge me $277 bucks for a fix that ended up not even fixing the issue. After some complaining, they removed the evaluation charge but $195 is still too much for not having fixed the issue. Months later, I had a plumbing issue with a bathroom faucet. Just needed to be replaced. I didn't realize I already used them once before. Life is hectic. I lost track. And I was regretting reaching out to them but decided to give them a chance. The universe intervened and said, "nah." They said they'd come around 4PM the same day. They never showed up. I reached out to them asking when they planned to arrive. No response. I took that as a sign to just decline the service altogether. They responded over a day later asking to reschedule. Nah. Never again.

I sent them photos of my flooded basement storeroom, saying the will get back to me in 24hours. I…read morewas ghosted instead. Will not reach out in the future.

We had an issue with a leak at our restaurant. No one was available. When we called and spoke to…read morethe owner, not only did he make sure to get someone out right away. He followed up after to make sure we were taken care of. Extremely professional and I am happy to recommend to anyone looking for a good plumbing company.

Nick did a great job in a timely manner. Blaustein always does great work. Thank you.read more