I've reached out a few times to Sessa Plumbing in the past without success. Also, it's worth noting that the former owner of Sessa plumbing has a different address and business name "Robert Sessa Plumbing." The website states he's a "Licensed Master Plumber since 1978 and the founder and original owner of Sessa Plumbing & Heating, (NO LONGER AFFILIATED)" Mystery solved. There are 2 separate entities- 1) Sessa Plumbing and 2) Robert Sessa Plumbing. FYI - Robert Sessa Plumbing has a You Tube channel that's pretty good - if you're interested in learning about plumbing suggest checking out some of his videos. It's a good idea to have some basic knowledge on this topic - especially when you're doing maintenance & repairs - helps to make better decisions. read more

Sessa's Plumbing & Heating - Robert Sessa Plumbing - original owner no longer affiliated - Plumbing Near Me - Brooklyn, New York

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Sessa did extensive work on our basement. The owner and his team were prompt, communicative, and extremely diligent. He had a direct line of communication with our contractor, which was our biggest concern as our contractor was adamant about using his plumber. Getting a hold of him was easy. This was probably one of the biggest jobs we have done in the house and it was the most seamless. Glad we went local, glad we went Sessa. read more

Plumbers are expensive. I mean "ouch"! But, if you want hot water you've got to pay for it. The money factor aside, I do have to say I had a good experience with Sessa. They showed up on time (huge plus in my book!) and fixed my issue on the spot. I had previously worked with a couple of other plumbers who charged me hundreds of dollars for nothing, so I was not going back to them for sure. They do charge a $50 assessment fee (but to be honest, most plumbers I've dealt with do that) and they'll apply it to your purchase if you get your problem fixed. Frank (the guy who did my service call) was great. He explained everything to me, told me what my options were and gave me a quote. I hate dropping $600 on anything other than food, beer or Adidas sneakers, but I'll have to say it was money well spent. And Frank was awesome. Plus, they have a canned video on their website featuring Linday Gray! Who wouldn't take plumbing advice from TV's Sue Ellen Ewing! I would definitely recommend Sessa for your plumbing needs in Brooklyn. read more

I've dealt with Sessa three times. They are pretty "retail" oriented - they literally bring a reference book with every possible job coded in it, and that's how they determine what it's going to cost. The price usually seems on the high side, but when they've done work for me they've always done it right. The only negative is that I once called them for a non-emergency project (to replace a sink) and they were so locked into this routine (pay $50, then they show up and whip out the binder) that they refused to ballpark it over the phone, which meant that I basically couldn't move forward with the project. That was annoying, had to call someone else. BUT, recently I needed something simple and I used another highly rated plumber on yelp, and he just jerked me around, didn't want to do the job. (The guy makes an appointment, cancels, then shows up to the resheduled appt and just says "Your super should be able to do this.") I went back to Sessa and the guy was happy to take my money and get it done. That's what they are good for. read more

I once wrote a 5 stars review for this business about 4 or 5 years ago. The service was great, a bit to the expensive side but I was satisfied with the plumbing work. After using them around 4 more times, I unfortunately have to admit they services went down drastically. Starting with a rude person who answer the phone. She clearly and undoubtedly doesn't care about any customer and is known to be a rude by others in the company. Why is she the front door for their services bits me. She must related to someone there and disdain towards customers goes without accountability. If you want to hire and spend money on a company who does not care about your business, and lack customer service, this is the place to go. I am out to another plumber in the area with decades of good standing and customer services. read more

On Christmas Eve, my main sewer pipe clogged, cracked, and flooded my basement. Difficult time of the year to find an emergency plumber for sure. I called my, at the time, regular plumber who could not send someone for 3 days. I called Sessa, who sent a plumber over. He figured out where the problems were (cracked main pipe under the concrete floor and clog where the pipe leaves my house). He stuck his hands into the disgusting grey water, into the waste pipe's main trap, and pulled out the clog. Blargh! Subsequently, I called Sessa in to work with my contractor to replace the broken pipe. No issues; they explained the fix and cost, showed up on time. Worked great with my contractor. I've since used them for several jobs including a very successful one to replace my oil boiler with gas, and am very happy. Everyone I dealt with there has been friendly, professional, patient and well spoken. Sessa offers an annual maintenance service for about $150/year that gets you a discounted price schedule, annual inspection of your fixtures and system, and priority service. (How priority service improves upon sending a plumber out on Christmas Eve, I don't know, but they have shown great flexibility when sending someone over for even minor issues, which may be where the difference is). Downsides? They're not the cheapest, but they're also not the most expensive. If you tend to need a lot of plumbing services - and as a home owner and landlord, I do - get the maintenance contract to get a discounted rate Recently I chose a cheaper bid from a competitor on a large bathroom renovation and completely regretted it. Next time, I would certainly eat the difference and go with Sessa. read more

3 years ago Sessa Plumbing installed a new boiler in my building. All seemed fine until last week when National Grid was checking something in my building . They turned off the gas and took the meter because the pipe size to the boiler was incorrect. I reached out to Richie at Sessa. He said he would call me later and never got back to me. I called a few other plumbers who all came to look at the situation. I learned that the boiler was not installed to code. Also, it was not filed with the city and this is causing me additional costs and aggravation. read more

I contacted Sessa on the morning of May 27, 2011. My toilet's flushometer had failed, so we were having a nice little emergency. Sessa sent Ben out a few hours later. Ben was not just a very capable plumber; he was also extremely intelligent and friendly. He spent more than 2 hours on this project. He could have just replaced the defective part of my old residential-grade flushometer; but he gave me the option to upgrade to a commercial-grade flushometer. The cost of the upgrade was double the cost of replacing the defective old part (approximately $600.00 versus $300.00), but I chose the upgrade because Ben showed me the parts that compose the Sloan Royal flushometer as well as the parts that compose the old Rex flushometer and I could see that the Sloan was much superior to the Rex. I cannot praise Ben enough. When I was not satisfied with the too little amount of water that the new Sloan was producing with each flush, which was happening because the Sloan, designed for commercial use, was generating just 1.6 gallons per flush whereas I was used to double that amount, Ben consulted his manager, and they improvised a work-around whereby Ben disabled the Sloan's shut-off valve so that the amount produced per flush approximated the amount to which I was accustomed. Praise must also go to Ellen, the office receptionist, who handled this whole situation with great professionalism. Speaking of professionalism, Sessa runs a highly professional operation. The prices for every kind of repair are in a large binder, so there can be no issue of an employee charging whatever he feels like charging. Also, the 6-year warranty on parts & labor that Sessa provides is at least twice what I believe most other service providers offer, whether they are in the plumbing business or some other business. For that reason, and taking into account the excellent quality of the work Sessa performs, I consider their prices, while high, to be quite reasonable. I know from experience that Sessa reliably and capably honors its warranty. About a week after Ben installed the replacement flushometer, it failed. I called Sessa and Ben showed up at my home within two hours, made some adjustments, and my toilet has been working perfectly ever since. read more

Our family have been very satisfied customers of Ritchie's and the team at Sessa's for more than a decade now. In total, Sessa's handled for us 1 boiler conversion from oil to gas, 4 toilet replacements, the plumbing part of 2 bathroom renos, and more. We have never had a problem with any of their work. Every one of their apprentice plumbers and Ritchie himself are courteous and respectful of your home. An excellent plumbing service all around! read more

I've used Sessa three times and will use them again if the need arises. They are extremely professional and do work of the highest quality.

Great service, very professional. They squeezed me in at the last minute because they were seeing another apt in my building. My tub was clogged. Within ten minutes he had snaked the line and brought up a huge clump of hair. Totally satisfied with the work. read more

I've just spent a day working the phones trying to find the right people to help me with the replacement of my broken hot water heater that is still under warranty. I thought Sessa was going to do the job today. They had called this morning saying they were going to "squeeze me in." Problem is, when Sessa learned that the entity that has to deliver the new hwh couldn't do it today, they called me and said it wouldn't work for today and they wouldn't be able to do it until the middle of next week. That's too long for our family of 6 to go without hot water so I said OK, thanks for trying. Fast forward 8 hours later, I've had many conversations with plumbers, hot water heater providers and the warranty holder--ugh. FINALLY, a nice plumber's representative tells me that all warranties for AO Smith--my hwh maker--go through one guy. They give me the guy's number. I call him. I tell him the information on my unit. I give him my address. "Wait a minute," he says, "somebody else called this in already." He had all my details from Sessa from 8am this morning. He had told Sessa he couldn't deliver the hwh today but he could tomorrow. He said that Ellen, the woman you'll speak with if you're stupid enough to call Sessa, told him that she would pass the information along to me. She did not do this. She didn't even mention this man--the gatekeeper--to me. This was the key piece of information I needed to have to get the new hwh. Ridiculous! I now have the new unit being delivered tomorrow and a different plumber--who is charging me HALF what Sessa was going to--doing the installation. read more

Sessa called me twice to confirm their appointment with me. I confirmed both times. An hour after the plumber was supposed to arrive, they called to tell me the plumber was having trouble parking, so he was going to leave. I had left work for this appointment! I begged for him to try again and they said it was impossible (I live in Brooklyn where there is ample parking) and I would have to find a different plumber. Disappointing to say the least. If you're anywhere near downtown Brooklyn, don't count on them making it to your house. read more

Sessa Plumbing is one of the few companies delivering outstanding work in all categories. I have been a longtime customer and have always been satisfied. Richie is in a class of professionals who is a surgeon of plumbing executing each job with utmost perfection. I highly recommend Sessa Plumbing for any job large or small. You will be extremely impressed and will want to be a lifetime customer. You cannot put a price on the quality of work delivered by Richie and his team. For the best service in plumbing SESSA PLUMBING should be your choice. read more

Sessa came highly recommended from my real estate agent and when, 12 years after buying our house, we finally needed to call a plumber (one of my DIY "repairs" cascaded into a full blown catastrophe), we remembered her recommendation. The plumber they sent, Ben, was just fantastic. He showed up on time both times he needed to show up (evaluation and actual job), took time to explain the procedure and my house's plumbing very clearly (which was very important to me), explained billing so there were no surprises, and displayed a level of knowledge and craftsmanship with the actual plumbing that was absolutely inspiring. Don't know if we just lucked out with Ben but, judging by this experience and my real estate agent's glowing recommendation, these guys are the best around and they will be our go-to plumbers. Seldom do I feel compelled to write a Yelp review but when you're as impressed with the job as I am it's an obligation. read more