This was -- hands down -- the best experience I've ever had when it comes to plumbers. My hot water…read moreheater broke; National grid had to come shut off the gas because it was dangerous and GENER called back right away, got on the phone with National Grid and was at my home within 2 hours. They were capable, kind, FAIR, knowledgeable and calm. They fixed my water heater, reassured me, and then noticed something that was wrong with my shower head and offered to fix that too. Good people, great plumbers. Save their number. You'll want to call them. Best plumbers around.

I was so impressed with how fast these fellas responded. When they arrived, they got right to work…read moreand provided excellent service. They even went the extra mile to work on a tiny drip from a vintage fixture. They were extremely friendly and professional. Highly recommend them!

I thought my tenant had a leak under her kitchen sink. I called Dowin, based on a referral from a…read morefriend who had used him two years ago (and saved his info because he did a great job). I sent him some pictures and he came same day to take a look. He gave me an honest evaluation and told me I didn't need his services. So I didn't end up using him but I give him 5 stars for: - Same day - Honesty - Knowledge - Thoroughness

Dowin was fast, on time, reliable and very competent. Thanks to Dowin, I have a new functioning…read morebathroom. He is honest and efficient, and lucky for me, he was available on short notice to deal with the emergency. Definitely recommend.

HSM Piping & Heating manager, please cancel the water heating contract on 4310 Gunther Avenue due…read moreto worker Keno took $8,000 cash from me Teresa Wong in 2021. I contacted Keno to stop the service due to insufficient $12,000. I asked him to refund $8,000 back to me at that time. He said his business owner cannot return the devices for money. So I told him that his boss can write off the new boiler device at end of year tax return. And then Keno never got back. I called the manager of the office Adam who answered me not be notified this big problem from Keno. I really need back this money. Although I sold my house in 2024, I am a widow unemployed senior who demand the justice of this case. Anybody, please read this whole message to the claim public places for my necessary procedure to get back the money. I am hard earned income survivor all these times.

DO NOT EVER USE THIS COMPANY UNLESS YOU WANT TO BE SCAMMED. . WE experienced a flood in our…read morebasement 2 weeks ago and this guy Ackeno was called and showed up to access and make the repair. After attempting to snake out the problem???? With no success He then went on to say that there was a clog in the pipes and the entire bathroom shower pipes would need to be replaced for $10,000. We must have looked as though we were born yesterday. Long story short... this guy Ackeno charged $1500 for a problem he NEVER fixed. Another Plummer from Angie's list was called in for the repair that HSM failed to complete and this second plumber exhibited such integrity he showed up and quickly accessed the minor clog problem by removing a washcloth that was clogging the drain under the shower area for a reasonable price of $250. ALL I WILL SAY IS BUYER BEWARE OF HSM IF YOU DON'T WANT TO BE RIPPED OFF AND MAKE SURE YOU ARE DEALING WITH A LICENSED PROFESSIONAL.

I've used Richard a couple of times, and he's usually very nice, thorough, and reasonably priced…read more But, in January I had a job that really should have been very easy and he just didn't want to do it. He comes to my apt, looks at the flushometer toilet and says "your super should be able to do this." The problem is, my super sucks. I know this, which is why I am calling a pro. The piston in the flushometer completely gives way a week later, water is just running full blast into the bowl, and I had no choice but to call the super. He puts a new shutoff valve on the toilet, for some reason, and replaces the piston. I pay him $260. Problem is, he effed it up. The action on the flusher was weirdly stiff, and a few weeks later it just stops working. I call the super and he couldn't give less of a sh*t. "I told you, you probably need a new handle" he says. "Get the part for me and I'll look at it." (He had not communicated that to me, and it turns out he was wrong anyway.) So, I end up calling one of those overpriced "retail" plumbers. He shows up, and observes that the super put an unnecessary second gasket in there, which seems to have messed it all up. About 15 minutes later the job is done, and I'm out another $300. So I ended up dealing with three different people and spending $560 for an easy job that required a $40 part. Richard is a great guy for jobs that he wants. But he really left me in the lurch here when I needed someone to just do the job right.

Richard Haviland is a rare find. I needed a plumber to do some work in Brooklyn, but I did not have…read morethe time or resources to go to Brooklyn to find one. So, of course, I went to the web, Craigslist in particular, wading through a lot of ads and promo-posts that looked suspect at best and downright deceitful at worst. I was beginning to get worried when something about Richard's post caught my eye. I can't even tell you what it was to this day; it wasn't flashy or bombastic - maybe that's what it was, who knows. But something made me call him - and so far he has turned out to be the best tradesman I have had going into that building on a regular basis. He investigates the problem, gets in touch with me to review the details, we settle on a cost - always reasonable - and a course of action, and he gets the job done, letting me know the final bill. Work's done, tenants are happy and all is right with the world. He is a man of his word. And did I mention that I have yet to meet him face to face? That's right - we've been working together now for almost a year, and he and I have been nothing more than voices on the phone to each other with a little bit of cellphone technology mixed in. Sure, I have a guy in the building who works as a go-between for the residents and for followups. But Richard and I have been operating on a virtual handshake for almost a year now, and more than once he has shown himself to be not only a very good plumber, but a man with integrity and a compassionate heart. I am very fortunate to have come across his post in Craigslist. I know exactly What led me to him! And I just want to make that known to anyone else who needs some plumbing work done in Brooklyn and would like to deal with a real decent human being. Thanks a lot, Richard!

I had a gas leak discovered upon an installation of a new stove…read more I called Clearflo and they answered immediately. They were able to come to my house the next morning to replace the piping and gas hose. The technician were prompt, thorough and completed the repacement parts in a timely manner. I have used ClearFlo for many years and have always been satisfied with their work. Plumbing work can be expensive but worth it with company.

They can start by showing up to do the work as promised. Took my deposit almost 2 months ago…read more(3-18-25). Supposed to have started the job May 13th. Not answering my texts or calls.

Prior to calling these guys I went through three different plumbers!!! Each one attempted to clear…read morea clog that was causing my basement to flood. Each one spent more than two hours trying to clear it but couldn't. The first guy tried charging me $400 and the second guy tried charging me $300 for nothing! They didn't even fix it. I called mike and he went right over. Within 15 minutes he knew what the problem was. My sewer line separated. I was freaking out because I had family coming in 2 days and did not want to rip apart my whole house. He reassured me he would handle it and came back the next day with materials. Within 4 hours the line was replaced and we were good to go. He even showed me the issue before he fixed it. Really nice guys. They are my go to guys for everything now. They may regret it because I may even call a little too much! :)

These guys were awesome. We had an issue where our heat was not turning on at all. I sent out a…read morerequest on Thumbtack and their response was quick and very reasonable. Mike was able to adjust to our crazy schedule to come at a time that was convenient for us both for the initial estimate and the service itself. He was on time and finished the job quickly. Highly recommended.

We found the heat was not working on the upper level zone of our home. We contacted this company…read more The company said they charge $95 for the visit over the phone, but when the plumber came he said it was a $100 deposit to do the work, we agreed and gave our debit card information. The plumber found a leak where the zone box that needed to be replaced. He said he didn't have the part in his truck but would check with the other mechanics. He said he could hook us up with a guy selling heaters to keep the pipes warm until he gets the part otherwise the pipes will freeze overnight. We declined. He later calls and says he could not find the part and would get it from the store in the morning. He tells us we can purchase four space heaters for $100 from his girlfriend. After being unable to find a heater on our own, we agreed to purchase two space heaters for $50 from him. We set them up in the garage and in room above the garage. The next day, the company actually deducted $125. When the plumber arrived, went to inspect boiler and let it slip that he just went straight home because his priority is to have dinner with his family every night. After installing the part, he had to wait for an assistant to bring a defroster because the pipes were frozen, (determined by only looking at the boiler in the garage). Once, the assistant arrived with the defroster they only attached it to the pipes in the garage. After forcing water through the system, they told me to check the pipes up stairs. We found water coming out from the baseboard heating. The assistant immediately replaced the pipe with a blowtorch. When I came back into the garage the plumber showed me that one of the black valves in the garage started leaking and went to the store to get it replaced and left. I began making small talk with the assistant, he told me that he doesn't even work for the company he is a friend of the plumber. When the plumber came back, he replaced two valves very quickly and I didn't realize it until I saw all the valves were now red instead of black. I asked him why he did that and he said both were leaking. I told him I only saw one leak and he said he can show me where it was leaking from. After the plumber used the defroster again, two more pipes burst on the opposite side of the room. After the third time, one of the previous pipes that was just replaced had also burst. By this time my husband texted me back saying that he spoke to his coworker's friend who's a plumber and that the whole thing could've been avoided if they had just drained the system and used antifreeze. I asked the assistant if this could have been avoided with antifreeze and he said "yeah, maybe." My husband called some time later and I gave the plumber the phone, he told plumber to stop doing what he's doing, to drain the system and put boiler antifreeze in. The plumber replied that it wasn't a good idea, that the job is almost done and that he will have to do it on another day. My husband complained that would cost more money as it would be a whole new service charge. The plumber said he would check with the office an handed me the phone, while I asked my husband what transpired, the plumber ran the water through the boiler one more time stating the system was fixed and service was completed. He showed me how to use the thermostat properly and said everything was set. In the final walked through with the plumber, we heard water coming down and saw that almost the entire ceiling had collapsed in the back bedroom!!! I was in total shock and began to cry. All of my things were soaking wet with patches of debris from the ceiling and insulation. The plumber tells me that it's not as bad as it looks. They replaced the pipe in the ceiling then went to the truck to call the owner of the plumbing company. When they returned, they gave me a bill for over $1900, stating they found 9 split pipes with no other details and left. The bill didn't include the $125 they already took out!!! After my husband came home we started cleaning up the ceiling damage, we later realized upper level was still not working, they merely turned the system on downstair and left the upper level off. We had another plumber come the next day, in ten minutes he determined the issue, properly drained, defrosted, and had the upper level working. We called the owner the next day, we requested an itemized bill, informing him the system was not fixed by his mechanic, the ceiling was damaged, the busted pipes could have been avoided, and the conflict of interest with the plumber selling heaters on the side. The owner replied that he knows what his guys do and was okay with it. Looking at the itemized bill, we realized it was inflated. We were charged for additional hours, the "assistants" labor, and the materials listed were four times the retail price. The owner's response was he can charge whatever he wants for materials.

Five stars are not nearly enough to express my satisfaction. Professional, honest and efficient. To…read morehave a company dispatch someone and have him arrive by 9:00 am on a national holiday, only to fix my broken AC unit within an hour without up charging is not something to go unnoticed. Caring, courteous and fair. I'll never call anyone else to service my heating, plumbing or air conditioning. -Jason

I contacted ACCU-Rooter for a clogged kitchen drain. I told them it was not an emergency but try…read moreto come sometime today. Tim arrived within a couple of hours. I explained how I tried (unsuccessfully) to clear it. He got right on it and the drain was cleared in a very short time. He was friendly and knowledgeable and his charge for the service was very reasonable. I would definitely recommend him for your plumbing needs.

On time, courteous, very satisfied. Ckeanup was great and we appreciated the communication when…read moretech was en route.