Business owner visited my home for a pricing consultation. I asked them to wear a mask to protect my pregnant wife, which is something 10+ other contractors this I've hired this year had no issue with (most of them had their own masks and immediately volunteered to wear them). Business owner questioned my need for him to wear a mask, and asked whether his employees would need to wear one as well. After confirming this, he left before stepping foot in my home. read more

My heat stopped working on one of the coldest nights of the winter. In a panic I started calling everyone and Tom was the only one who can come that night. He came right back the next day with all the parts and literally saved my ass! Super reliable, trustworthy, and easy to communicate with. I would use him again in a heartbeat. THANK YOU! read more

My townhouse A/C system wasn't pumping out as much cold air as compared to previous summers, so I scheduled a service appointment online, which was very easy to do. On Wednesday, I requested an early time slot on the following Monday, and received 2 confirmations via text msg before my appointment. Tom came right on time on Monday morning, and after the diagnostics, told me what service was needed, and gave me an estimate before starting his work. He answered all my questions and addressed my concerns, and worked quickly to get the service done. He was particularly attentive to using the shoe covers while going in and out of the house and keeping everything as clean and tidy as possible. Reassembly and clean-up after the service was also quick and tidy, and he explained all the charges as well as the paperwork which would arrive in my inbox. Everything was a cinch, no hassle -- I was also satisfied with the the discounts that was applied with the yearly service contract, which is definitely worth getting. The best part is Tom himself and his attentiveness to my needs and what I expected from the service call. I appreciate the quick work, and am most happy -- especially because the A/C is working perfectly now like it's brand-new. Happiness is a cool house on a 95-degree hot day like today, and Always Comfy made it happen. Thanks! read more

We called Tom in to take a look at our AC unit, which stopped working the day before. He was very courteous when he first came and very thorough his assessment. He even came half hour early. However when he sat is down to review our options for replacing the AC/furnace, that was when he became very rude. He only explained the highest and the lowest costing options out of six; when we asked about the other 4 options he waved his hand dismissively and told us not to worry about those and pushed us towards the more expensive option. Granted it had better features, but he was also dismissive when I asked him to reiterate the difference in price on a technical level. He talked over my question and told me to go read the site. For another technical question about the specs, he wouldn't answer it and then started quizzing me condescendingly about all the other technical specs he info-dumped on us. It came to a point where he wanted to dominate the conversation and leave very little room to ask questions. He even told me my question was irrelevant and that he wouldn't answer it, then proceeded to move on to another topic. Really? Asking about the difference between a 1-,2- and modulating stage wasn't important? Asking if the communicating ac/furnace works with the ecobee or if it comes with it's own smart device/app is irrelevant? Asking about the realized/human-perceived benefits for upgrading from a 1-stage to a 2-stage AC unit is not important? And even if you explained it once already, would it would it kill you to repeat yourself one more time? Listen buddy, these are new terms and you only gave me 10 mins to digest the information before you started pushing us to make a choice, which isn't an easy one because the cost difference was between $14k and $8k. To top it off, he kept answering other customers' phone calls while we were meeting with him. I get that you had a busy day, but I scheduled you for 11-12pm and you were trying to run out the door before the time was up. I would have been more understanding if you told us you needed time to travel to another appointment and for us to talk over the phone at a later time if we had more questions or are ready to make a decision. We sought you out because of your great reviews on Yelp and Google, but the description painted by others did not match what we experienced. read more

I placed a service call for an AC Tune Up and was given an appointment within a day. Once the technician arrived, he seemed a little annoyed by the few questions I asked and then insisted the service call was for a complete new system installation. I told him that wasn't correct, just assuming things get switched up here & there in offices especially during the busy months and once he rechecked his paperwork again, he realized the mistake which made him even more unpleasant about the situation. I live in a condo community and unfortunately the water isn't turned on for all the buildings (mine of course being one that is without water). However the building next to us (about 150 feet from water source to my AC Unit) did have water access. We just would need additional hosing to extend from the source to the unit. He stated he didn't have all the equipment he needed and would have to ask some of the other guys for theirs and would be back in a day or two at most to handle the Tune Up call. I completely understood and said I would wait for his call to update a day and time. Well it's now been almost 2 weeks later and I still have heard not a single word from him or anyone at the company at all. I attempted to contact the company for a callback or any kind of update whatsoever and received absolutely NO RESPONSE AT ALL. He also wanted access to my basement to examine my furnace unit stating "PSE&G sucks at what they do so I need to make sure the blower is working correctly". The company I had come in after Always Comfy blew me off informed me, they all have equipment that can read the blower and other parts efficiency from the outside. I'm not against letting someone in my house. However I have two large dogs, which are harmless, but tend to startle others so if I can avoid any interaction I try to. If not, no biggie. It's easily handled. I don't know if it was too much work to be done for a cleaning or not as lucrative of a service call as a complete system replacement. However, every customer should be treated with respect and at the very least given a response to a phone call or previously scheduled service call. Worst part was the technician is also the owner of the company. I DEFINITELY DO NOT RECOMMEND Always Comfy. They are not reliable in any way, at least not in my situation. read more

Tom got the job done. Professional, competent and punctual. He explained what he was doing and why. Highly recommended

Tom came in and did a really good job. He explained the problem as well as all the steps he was taking. After he completed the fix he checked the entire system to make sure everything was running Update - Tom had to come in and change fusible links for the vents. This is not very time consuming. He charged me $265 (one hour labor) which I thought was shockingly high. He did test everything once he was done fixing the links. I would recommend that you negotiate a flat price with him to get the work done. Also all other companies will deduct the visit fee ($30 he charges) if you get work done from them but I was also charged this amount read more

Tom is a very professional for the heat/AC guy! And fast response and fast fixed my heat problems on the cold day! I recommend to some needed to solve your heat/AC issues! read more

Called today and got same day service. He happened to be in the area. He is super professional! He set the expectation and just how he explained it it happened. My husband interacted with him and his exacta words where... he is not like other companies trying to rob you! Excellent price and excellent service! We are new to the neighborhood and beyond happy we have someone local that we can trust! We will be using him in the future! read more

Tom from Always Comfy installed and configured a new HVAC System complete with furnace, A/C, condenser, and state-of-the-art wall control/thermostat unit. He was on-time, professional, and did an excellent job with the installation. When he was finished he clearly explained everything to me and completely cleaned up (inside and out). Great Job! I highly recommend Always Comfy and Tom McNulty! read more

I can't say enough good things about Tom and Always Comfy. He came out to my house at night within about an hour after I called. He was very thorough in explaining the situation and he was able to fix the issue with the heater quickly. He patiently answered all of our questions, even the dumb ones. His pricing was very fair and he explained the costs up front so there was no confusion or surprises at the end/ I highly recommend Tom as he is professional and extremely competent. read more

We all should support small local businesses, they are the most under utilized specially by local home owner. Always Comfy (Tom McNally), the name says it all they always make sure your home HVAC System is up and running, this a local service provider that really is there to help you with any HVAC issues. He came in when he said he will (on time) and will see what's the issue, explain what's the best solution for the issue and will not charge you arm and a leg for fixing it. He fixed the issue and then I asked him if we do a yearly service contract that will help us make sure that everything is running smoothly and also maintained properly. Then after he left our heating system worked fine for 2 days, he had already informed us that if this goes back we'll have to change a part that he had previously cleaned to make things work. After two days heating went back to working on and off, so I called Always Comfy and Tom said he will be there at the end of the days as we come home after work to fix it. It's was to our surprise he came to fix it just before he had to join his family for a dinner on his birthday. That's going above and beyond to make sure we had our home Always Comfy and we would recommend them over any big name in the area. Although everyone is in business to make profits, but Tom understands that he is not in business to make one time profit or long term business relationships which will grow s your referral will help him to make profits larger than spending money on advertising for months. Just a little synopsis before we had met Always Comfy (Tom McNally) what all we went through. It's been a while we had been looking for someone who can give us a second opinion for our house HVAC and we have been with AJP for 6 years and now they had been suggesting that our furnace is not performing at optimum we should go for High-Efficiency systems that will help us with our home heating & cooling and reduce our electric & gas bill. We called few guys and they all wanted money before suggesting anything to even come in, one guy comes in and tell that there is some wiring issues with our system and that can be fixed for a material cost of $250-300 and when I asked him what's the issue he said you need to pay me $99 for coming to my place and $100 for consultation before he can utter a word. I said since it's too cold and my heating system was acting up so I said "we would certainly like this to be fixed, please explain what the issue is". He said let me make some calls and he went out came back and closed the system and walked out without anything done what so ever. read more

We had a problem with our AC. Tom gave us an appointment for the following day but we really appreciate that he could rescheduled and came the SAME day. He is very professional, trustworthy, helpful and neat. He checked our AC and told us what was wrong. He prepared some quick paperwork and filled up freon. Then he checked our overall system and explain some options for replacing our old system to a newer one. We are very pleased with his work. We definitely will call with him again in the future and will refer our friends and family also. read more

Tom is very professional and pleasant. He left with my heater being fixed and cleaner!

I found Always Comfy LLC on Yelp. I contacted with Tom. He responded very quickly. When he first came, he very kindly explained and showed us upstairs and down basement how the heating and cooling system works. I chose to replace my whole system. He worked very well and he focus on every details. My equipment he installed looks like a art works. When he finished, the only thing left to you is just to enjoy your new system , no trash, no worrying about getting permit, clean work area ,he will take care everything for you. I strongly recommend Tom and his company to anyone who needs heating & cooling service, because his good work and his fairly price. read more

Always Comfy - New system installed by Always Comfy. Good looking, perfect job. - Heating & Air Conditioning/HVAC Near Me - Piscataway, New Jersey

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We got a same day appointment which was great. No issues with customer service, Just found it a bit pricey compared to others. freon cost us 142/gallon, about 3 gallons cost 450$. Charged us 89$ for the visit which was deducted from the service if you get the work done from them the same day. read more

Owner came to our home on a weekend for an estimate to fix a vent. He promised to email us the estimate but never sent us the estimate. I contacted him through his website and he never replied. Wasted our time so we took our business elsewhere. read more

My air conditioning busted and I needed someone who I could trust. They were very prompt! I was very satisfied with the service. They made me feel comfortable and they were very helpful too. I would highly recommend them. read more

I had an issue with the heat in my house. One phone call and Tom was able to show up that same day. Not only did he show utmost professionalism, he took the time to walk me through what he was doing and explaining how things work on the unit as well. He also noticed the thermostat needed to be replaced so he offered to go to Home Depot and pick one up as well as the new air filters I needed. He explained the cost up front while he was doing each of the steps so there was no surprise to me in the end as to how much I would be paying. I was extremely pleased to have found him and will definitely be using him in the future. Highly recommended! read more

Extremely rude proprietor. He talked to me so condescendingly, it was unbelievable. My husband called him up to ask him why he spoke that way. Well he told my husband that he was having a very busy day and therefore snapped. i asked my husband to cancel the contract with him. when businesses act like they are doing clients a favor by doing their work and show so much attitude then you know that it s time to switch. read more

Tom came to do routine maintenance on our heating units to prep for winter. He was on time, thorough and courteous. Highly recommend Tom and Always Comfy if you're in need of a heating/cooling specialist. read more

Our AC was too old and broke down recently, so we needed an A/C replacement. After a few estimate visits by several companies, I decided to ask Tom to do the installation for us. Upon the first visit, Tom already showed his devotion to the business which distinguished him from others. When the other companies came, they gave me only one model of furnace and AC that I can "choose" and then gave me a quote, explained the warranty, then left. But for Tom, he not only did all that but he sat down with me and listened to what I needed and what my preference use of AC was first, and then he selected a few models for me. He explained in details the difference of each model, from AC, furnace even to a thermometer. He also went above and beyond to customize the furnace a little so it is much easier for me to change the filter now then before. On top of all these, his price still remained very competitive. During the installation process, Tom was very thorough and knowledgeable at his work. He would tell me which steps he was on and what parts he was going to install so I always felt on top of things. Whenever I had questions, he answered patiently and easy for me to understand. After finishing all his works, he stayed and made sure everything was working. He also checked for me if leak problem still occur without me asking him to. (We had a refrigerant leak before but did not know which parts leaked) I'm extremely satisfied with his job and I'm glad I chose Always Comfort. I will definitely recommend it to anyone who has any HVAC related problems. I almost never write review because I'm just too lazy, but I wanted to write for Always Comfort for Tom is a very hard working guy and gave 110% effort to his work that you can definitely rely on! read more

Our heat stopped working overnight and, based on a combination of Yelp reviews/ratings and BBB accreditation, I decided to give them a call. Given the fact that I had another urgent family-related issue to attend to this afternoon, I was very appreciative of Tom coming over within in an hour or so, and he was able to troubleshoot the problem expertly and efficiently. He also provided a lot of additional insight about the system, its condition, and what might make the most sense in terms of future upgrades (as the system is over 20 years old). The heat's back on and I know that we've found our long-term heating and air conditioning guy. read more

My A/C broke in the middle of summer, and after much consultation from various professionals, I decided to put in all new A/C and the heating system. Always Comfy was quick to come over for an estimate. After I told him I got multiple estimates, he gave me the most competitive price (that's the way to win business). However, Always Comfy delivered more than just the price (that's why he earned 5 stars). He was very technically competent and organized throughout the installation process. He also did the work on Sunday to accommodate our schedule. I am very happy with Always Comfy's work and will use his service going forward. Highly recommended. read more

I called Tom first thing in the morning for an issue with what I thought was my thermostat/AC unit. Tom came within 2 hours of my phone call, was incredibly thorough, professional and respectful. After listening to what I told him I already tried, he ran a slew of tests and saw that there was nothing wrong with my AC, but noted that for some reason my heating system was tripped and that was causing my fan to continuously run. He reset my unit, explained what to do the next time something similar happens and didn't try to up-sell me or convince me that I needed additional repairs. If you're looking for someone who is honest and hard-working, then he's definitely the person to call. I can't express how grateful I am that he treated me with respect, wasn't condescending and didn't try to tell me something was wrong when it wasn't. I'll be sure to call him again if I have any more problems with my HVAC system and will for sure recommend him to family and friends. read more

Had an issue with my nest thermostat. After installing it my furnace fan kept running for a few seconds then shutting off constantly. I chose Always Comfy as it was the closest to my location in piscataway NJ. Tom called me the next day, stopped by and resolved my issue in no time!!! Tom was awesome to work with, rarely do you find service providers that know what they're talking about but a cool as hell as well. Not to mention the education lesson I received in heating and air conditioning and how my dual zone systems actually worked. Tom went above and beyond what I expected from a service provider. Planning on hiring Tom again for humidifier install. Cool guy, great service, can't beat that! read more

Tom did an amazing job replacing my old HVAC system. When I started to realize that this could be the winter that my furnace would fail on me, It was refreshing to deal with an honest, dedicated and thorough professional who saw me as something more than an opportunity to make money. He was so easy to work with and NEVER rude. I would recommend Always Comfy, without reservation to anyone needing service, repair or installation of their HVAC system. read more

I would highly recommend Always Comfy. The work was meticulously done in a timely fashion. Thomas explained what he was going to do and answered all questions. He left the work area very clean. The installation was a difficult one but Thomas was able to install and do a great job! read more

Can't say enough goods things about Always Comfy. Very knowledgeable and professional. Gives you all the costs first. Shows up when he says he will and if that changes notifies you. The work was done quickly and at a reasonable cost. read more

My Husband & I worked with Tom to replace a hot water heater, (50) year old furnace, & add duct work for heating to what is now our dining room; in our newly purchased home.. We got exactly what we wanted & we are so pleased. It is literally 100% perfectly aligned throughout the whole system.. ducts to wires. We really appreciate Tom's attention to detail.. & clean up was spectacular.. System is awesome, pricing was reasonable, & permit was included; which made it all easier. Although we were on edge at first with his strong personality, in the end, we couldnt be happier with his service. Tom is truly awesome at his job, and we will be working with him from now on, to make sure we are "Always Comfy".. ;) read more