Quite possibly the worst customer service I have ever had the displeasure of dealing with. I should have known from the beginning when they installed the HVAC unit. They were hard to get in touch with, were terrible at responding to us to get the instal scheduled, and honestly the woman who answers the phones, Nancy, was very rude throughout.
When we had issues with the unit breaking down at year one, Nancy claimed they were simply "too busy" to help us and it would take a week or two. I had a tenant in the unit and felt it was not okay for her to wait a week during the hottest week of the summer so I was forced to find someone else to try to fix the unit.
Once again, the unit broke down (this time something else). We tried to get them to help and yet again, they were just "too busy" to send anyone to look at it. Apparently there are only 2 people who work at this place. Nancy was no help - could not talk because she was going to lunch, then it was too loud, then would only text and then ignore my questions. Finally the truth comes out - Nancy says they do not actually do any service or repairs on the unit they installed!!! Only took 3 years for them to tell me! I am disgusted with this company (if you can call it that)... it seems like they literally just get your business for installations then tell you to call the manufacturer for repairs or any issues. What a joke! They should not be allowed to stay in business. read more