With all the wonderful reviews, I came here believing I would get a similar experience. However, I am disappointed with the amount of bs I had to deal with. I tried to write my entire experience but even yelp has it limits.
Bottom line, it took over 5 months for my parts to arrive after being sent home with half the job having paid the full amount.
After dropping my car for installation on 8/16/21, they sent a DM letting me know they did not have the tank color I requested. Ok, fine not a big issue. Next day, they apologize because the air struts had not been delivered. Okay, picked up my car and went home. The parts did not arrive. I received an apology and was offered a different strut brand. I gave the ok to make the switch. However, I asked for 10% off their service due to the delay and last minute changes. They eventually agreed. Even told me someone else with a Honda Civic came in and got their parts installed and left very happy. Great, I hope my experience becomes the same.
Well, this is where things get worse. At the time, I did not know my bf was following Air Ride on Instagram. He was constantly seeing Air Ride post how many installs they've done and comments how we're still waiting. Air ride responded to him and let him know, one other person and myself are still waiting for parts because of the Covid delay. This is all the info I know about their interaction.
Parts arrive 01/03/22. Made an appointment to go back on 5/25/22, just to be sent home again because the new front air struts that was delivered was the wrong size. They apologized and said they didn't know why the manufacture would send the wrong struts. Oh well. Not much I can do. They reached out to me when they got the correct struts on 06/10/22. I made an appointment for 06/15/22.
On June 15th, I arrive, go to the restroom and come back out to find that Ray went up to my bf, when I was not present. He claims to have gone up to my bf to apologize but his demeanor and vibe was way off. When I entered the room, Ray was so close to my bf's face, I thought he was going to kiss him. I see Ray's stance and I immediately feel the tension in the room. I walk up and say "uhhh that's pretty close." He turns to me with anger in his eyes/voice and says, in a condescending tone, "Ohhhhhhhhhhhhh, were you in the restroom? Heh Heh Oh, I'm sooo sorry. I didn't know". Idk why he was apologizing but it did not feel sincere. Ray tells me that my bf is "thankful and grateful to be here to get the work done" and I let him know that yes we are both very excited.
He then starts asking my bf what he does for a living. My bf tells him he works on cars and tires. Ray brings up that there's a 6 month shortage on tires that is still happening today and that being someone in the industry, "don't you think the message and comments you left were a little harsh!?" My bf chimes in by letting him know the facts: "You took 5k and sent her home with half the job and that 5k is a lot of money." Ray slowly repeats "5k... that's a lot of money." I try to interrupt to ask what's going on here. Ray ignores me and continues to talk to my bf. I ask them to stop, to drop the conversation as I am here happy and waiting to get this done. Ray then tells my bf "How about we take this conversation outside!" In my head, I'm like, why? So you can fight him? I stood up, blocked my bf from following him, and told Ray "No." Ray asked me why and it's pretty obvious at this point that nothing good will come out of this situation if I don't stop it now. I told him because of how I was feeling about it. It didn't feel good at all. "OK, OUT OF RESPECT FOR THAT, I WILL HONOR IT!" -Ray
I receive a DM apology from Air Ride while my bf and I were still sitting in their office. They let me know that Ray has sent me a DM apology on Instagram as well. But if he had took the risk to get that loud and aggressive to our faces, then surely he would have the decency to apologize to my face as well. Right? Sad to say this was not the case.
Ray sends a DM apology to me and my bf for getting upset about the comments made on the Instagram, lets me know I will not get charged ever again if I ever need work from them in the future, lets me know that the lifetime warranty still applies and he will continue to care for my car if needed. One of the employees hands me a $50 gas card for which I am completely grateful for. I was not expecting it because of the situation we just encountered but nonetheless grateful.
As for the car, if you don't know the story behind the bags, then it looks cool. But to me, I just feel like crap every time I get in it. Confused, traumatized, and just sad that I did not get the same experience everyone else had.
Thank you for taking the time to read my experience and I hope your experience is better than mine. read more