My wife and I purchased a brand new 2025 Apex Nano 221 RLS from Laguna RV on August 2. Before…read moresigning, I negotiated with Steve, the finance manager, who clearly agreed that an extra solar panel and second battery would be included at no additional cost ( see attached pic) . After I signed and paid in full, I later discovered they added a $400 charge for the solar panel anyway, even though I have proof it was agreed to be free. They also charged me a $995 dealer prep fee for a full inspection and setup, which clearly was not performed.
Immediately after bringing the RV home, I discovered multiple defects: the entrance door would not close properly, there was a loud mechanical noise from under the refrigerator, and the battery was draining down while not in use. I contacted Laguna RV and on August 12 I drove two hours to return the RV for repairs and to install the solar panel they failed to include the first time.
I picked up the RV on August 16 and was told everything was resolved. However, the very next day, while preparing for our trip, I discovered two holes in the brand new floor, additional damage under the recliners, and that all the tank sensors (black, gray, and fresh water) were not working at all. With only days before my departure and no time to drive back again, I had to hire a mobile RV technician, who confirmed the issues were not quick fixes.
When we finally went on our trip, the water pump failed approximately 80 percent of the time. We could not properly shower, flush the toilet, or wash hands, and the tanks overflowed because the sensors did not work. This completely ruined our trip and was unacceptable for a brand new RV.
On top of that in few occasions the shower drain water got flooded so did the toilet since again the tanks sensors didn't work and we couldn't tell the tanks levels...
On our way back from the trip, the situation became dangerous. About 30 minutes into the drive home, one of the weight distribution hitch bars that Laguna RV had installed fell off while driving, and we were unable to locate it. We had no choice but to continue driving with only one bar, which is not safe. Two hours later, when we arrived at a gas station, I heard a loud boom. The second bar had also fallen off. I retrieved it and disconnected the hitch entirely, and had to drive the rest of the way without any distribution bars, which defeated the entire purpose of having a distribution hitch and put us in a dangerous situation.
After the trip, I brought the RV back again on September 13. Bob, the service manager, told me he submitted a warranty claim with Forest River to have the damaged floor repaired. For five weeks, every time I followed up, he told me he was still waiting for approval from the manufacturer. I eventually contacted Forest River directly and was informed that no claim had ever been submitted. Only when I confronted Bob with that information did he actually send the claim.
At this point, the RV has spent more time in Laguna RV's possession than mine. I am making monthly payments on a brand new RV that was delivered with defects, unsafe conditions, and items that were never properly inspected despite a $995 prep charge. I am now filing a formal Consumer Affairs complaint and pursuing legal action through my attorney to recover the unauthorized $400 solar panel charge, the $995 dealer prep fee, the $550 I paid for the hitch installation that was done improperly, and compensation for loss of use, safety risks, and the time and stress this caused my family. I have full documentation of all communication, photos, videos, and agreements.
On more point - when I texted Steve ,the finance guy, in regards to the $400 unauthorized solar panel charge he texted back " who is this?".... we basically texted 20 times prior on the same text thread...
Based on my experience, Laguna RV acted deceptively, failed to meet contractual obligations, and jeopardized my safety. I strongly warn others not to do business with this dealership.
