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    Rapid Custom Trailers and Repair

    3.7 (3 reviews)
    Open 8:00 am - 5:30 pm

    Services - Rapid Custom Trailers and Repair

    Trailer repair

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    11 months ago

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    Carson Trailer

    Carson Trailer

    (1 review)

    It's been a year and half since purchasing our new custom built car trailer from The Bakersfield…read morelocation to be exact ... Our salesman Kyle worded several things differently at the time of placing our order. We paid for specific things that we did not get. When we went to pick up the trailer and questioned him about the additional things we ordered he said and I quote "you didn't pay for those" ... When we placed the order over the phone he quoted the extra prices for each item and we agreed upon the ones we wanted and was told we were being charged for. For example guard rails, and a different type of ramp to be specific. A few other little things as well. Kyle told us if we wanted the additional items we could leave the Trailer, and they would redo it and we could pay the extra money. Since we thought we already paid for it we opted out of leaving and paying for them a second time. Also since it was during Covid it took longer than normal to make, 12 weeks to be exact. Kyle also said it would be at least another 4 weeks if we wanted to make the changes. WOW, so we went ahead and took it home as is, not exactly happy about that but got over it. Fast forward a few months and the latch or I should say lock holding the trailer on to the hitch broke. It came loose while my husband was towing a car driving through the canyon. Had he not been towing a car at the time he might have went completely over the cliff. The weight of the car on the trailer is what actually saved his life. Fast forward we had the lock repaired. Time goes on and the same thing happens repeat, etc. ok so I'm thinking this really isn't going to happen again right ... WRONG !!!!! But this time I was driving the truck with the trailer attached but empty. Since I do not tow trailers regularly myself I drive cautiously the posted speed limit 55 MPH in the slow lane. Holy shit I'm driving downhill on the grapevine on a semi busy Sunday afternoon when the trailer completely comes off the hitch pulling the truck back and forth from one lane into the next. Thankfully god was watching over me that day, and I was able to make it safely to the shoulder. I sat shaken up, for what seemed like an eternity. I had no phone reception so I was unable to call for help. Luckily my husband was towing our camping trailer in front of me and saw what happened in his rearview mirror. It took him a while to get back to me as he had to park the camping trailer on the next exit off the freeway and back track to get me. He managed to get the trailer to lock enough to drive it to the next exit off the freeway. The only thing that saved us all that day was the safety chain attached that held the trailer on the truck. We will never know for sure what might have happened had the safety chain not been attached. But I can assure you it would have been tragic. The trailer would have 100% went crashing into the front of the semi truck behind me or possibly went into another lane crashing into a passenger vehicle. Without a doubt would have caused a serious multi car accident, possibly killing someone. I am thankful to god every day that did not happen. This morning I called Bakersfield and spoke to Daniel and he was not the least bit helpful. At the beginning of the conversation I asked how long their trailers were under warranty for? He said and I quote "3 years" then he back tracked and said 2 years. The he asked how long we have owned the trailer. It's been a year and a half. In which he then said ohhhhhh they only warranty the trailer for 1 year and the parts attached are 3 years. He also told me that this was all indicated on the bottom of my invoice in which I pulled up a copy and it clearly was not mentioned at all. I then went ahead and called the Corp branch in Gardena and spoke to the manager. He told me the same thing and told me that Michelle was in the person That handled the parts that were under The manufacturers warranty and I needed to speak with her directly. I called and spoke to Michelle and she had no idea what I was talking about. So I hung up called back spoke to the manager in Gardena he told me to call her and talk to her and he would call me back. Call me back and his answer was different this time he said the lock was no longer under warranty. At this point I have no idea why I'm getting 3 different answers from 3 different people but if you work for Carson trailer and you sell trailers all day every day shouldn't you at least know what the warranty is? So I here I am A year and a half later $4500 spent, with a broken lock and also a broken handle which fell off. We had been dealing with the handle but shouldn't have to. As far as I'm concerned they should warranty their products at least for the 3 years minimum we were told from the beginning by Kyle. If you can offer a 3 year warranty on your product then I would assume it's a good product and more then likely not going to broke easily

    From the owner: Specializing in: - Recreational Vehicles & Campers…read more- Trailers-Automobile Utility - Trailers-Camping & Travel-Storage

    Rapid Custom Trailers and Repair - trailerdealers - Updated May 2026

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