They replaced an old, underperforming HVAC system with a 4‑ton Daikin air‑source heat pump in my main house. They did great work, and I'm very happy with the system. Since I live in Pasadena, I also received an extra rebate from PWP for using a local company. I was so happy with their work that I had them install a three‑head Mitsubishi mini‑split in my back house, which has never had A/C before. Their prices were better than any other company I had quote these jobs, and they did a fantastic job. The office staff Nomi was very helpful in preparing the required paperwork I needed to submit the rebate request to the City. As noted by a few others, the crew has limited English skills, but Bulga and his lead, OD, were always available to step in and translate if needed, and the crew's workmanship is excellent. read more

I had a entirely brand new HVAC system installed. I switched to a heat pump. It's better for the environment. They did a wonderful job and they've serviced it since and we're very generous with their time. Bulga it is very accommodating. Also, the Trane system is one of the best. read more

Bulga is very knowledgeable and patient with us throughout the process. Very good install crew. Really enjoyed working with him. We went with a ducted heat pump system that he designed for us. read more

They did a great job. Good communication and always responded to my calls and emails. Sure they could have done a little cleaner install but for what I paid and how they worked with me I was pleased read more

A small yet awesome company. they showed up with many hands and did the job fast. they ran five Mini Splits from a smart unit in the back Electric drip lines hole patching service up and running in 3 days. super awesome read more

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Can't say enough good things about Air Comfort Experts. Bulga and Mark were so helpful and went above and beyond to complete a rooftop heat pump installation, including dealing with some complicated permitting issues. They worked hard to get the project done on time and were exceptionally patient in guiding me through the process. The crew that did the installation was fast and professional and the work looks rock solid. Very easy to work with and exceptional communications. read more

they are quick to respond to help install the system. The quality of their work is good and their system is top notch. Getting service for the unit was difficult until you reach someone other than their receptionist. read more

Given how hot and miserable 2022 summer has been so far, I can't thank Air Comfort Experts enough for their work and dedication. We've had issues with our split system on and off due to, supposedly, an installation issue. This diagnosys was from a different A/C system company, not Air Comfort Experts, but they did confirm it. When it stopped working again right at the peak of summer heat, we were devastated. And we were even more distraught when we started looking for vendors. They were either not responsive or some of them were expensive without really sounding like they knew how to fix our issue. Even though it was getting really hot and our west facing house made our afternoons pretty unbearable, we decided to take our time and find someone who can tackle our problem. That's when my husband found Air Comfort Experts. They came out and examined the problem. Gave a very competitive quote. And our technician, Enkh-od, was just one of the nicest and most cordial techs we've met. And he was determined to fix our issue, and he succeeded at the end. And this all happened right before our area started to have a 3-digit temperature for almost a week. How can we not love Air Comfort Experts and Enkh-od, right? Definitely two thumbs up. read more

We decided to replace our two unit HVAC system with a single heat pump system this year, and Air Comfort Experts were so helpful in figuring out the right size and system for our house. They were also fantastic during the installation, and have been even more outstanding since then with fine tuning our system. They even handled all of the leg work on the various state and federal rebates associated with our system. We couldn't recommend ACE highly enough. Great company. read more

Erka and OD were the techs that helped us fix our HVAC unit! It took about a week from our initial call and they were able to fix our broken valve and drain line. They thoroughly checked that everything worked before leaving and took pictures to even show me which parts were broken and then fixed. Our AC is working amazingly and we are so happy with this company and looking forward to work with them again in the future. They are clearly experts in the field! You are in great hands with them. read more

I recently bought a condo and completely remodeled it. I had several different crews at my place throughout the remodel, but the crew from Air Comfort Experts was, by far, the most professional and thoughtful. It's easy to see that they take pride in their work and service. The installation process of my mini-split system was seamless, and the crew took care to keep my place clean. It's tough to find this kind of professionalism, and I highly recommend this business if you're in the market for an ac system. The system works great, just in time for the coming summer. Thanks, Bulga! read more

Originally I found Air Comfort Experts by searching on Daikin's website for their certified "Comfort Pro" installers. This is important as I found most HVAC people in SoCal do not have a lot of experience with heat pumps. We have solar panels and I feel that heat pumps are the future in California. I received quotes from five different companies, and I liked Air Comfort Experts the best as they seemed very knowledgable and were not pushy at all. They simply explained what they thought would be best and why. I also could tell the owner was detail oriented and was very easy to work with. Air Comfort Pro installed my 5 ton heat pump and air handler over 3 days, exactly when they said they would, and their workers were meticulous and extremely hard working. I felt I was very particular, and they worked with me to have everything just to my liking. I was very impressed with their work ethic and quality. The system has been performing great and we have been very happy with everything. They helped me apply for all available rebates at the time, but what really impressed me was they found a rebate later I did not know about and were able to retroactively apply without my knowledge and had a check sent to me for $1500 months after the install happened! I wish all companies took care and watched out for their customers like this. In the future I will be using them again, this time when I replace my gas powered hot water heater with a heat pump model. read more

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The technician "OD" came during the 105+ ºF heat wave we had and diagnosed the issue right away. He was able to find the part from a local supplier and bring it the next day, saving us from the intense heat. So grateful to him and his fellow tech who worked super fast and effectively!! read more

Air Comfort Express was quick to respond to my phone call and make a same day appointment due to an issue with my a/c unit. Unfortunately, I had to cancel the appointment due to an unforeseen incident. I appreciate their fast and friendly service. A+ Joe & Danielle read more

My A/C stopped working. I called them early morning around 8AM and I was scheduled for 12PM appointment the same day! Great service and the 2 technicians who came out I think the names were "O-D" and "Erek" were very knowledgeable and they fixed the fuse issue. Would Highly recommend this company! read more

An overall great team! Upon calling they were willing to come next day. They showed up within the specified time range, quickly diagnosed and repaired my broken a/c and performed a maintenance check on the unit and the condenser as well. I was charged a fair price for the work and the technician was knowledgeable and friendly. I would recommend and will most likely be going back for additional work as needed. read more

Raymond and his team were professional, friendly, and fast! They replaced our heating and AC unit in one day flat. They work on condos, which was awesome because it was so difficult to find a company that does. Before starting the work inside our unit, they laid down drop cloths to protect the floors. They also bring shoe covers, which I really appreciated. All the old units were hauled away and they left every place they worked clear of debris. Great communication, quality work, fair pricing, punctual, and very knowledgeable! I highly recommend. read more

Arrived on time, very professional. I had contacted several places and was told they couldn't do it. I moved into a home that still had a floor /wall gas heater (non functioning). This required a lot of work...the guys had to go under the house, then in the house and break the furnace down piece by piece. The furnace weight a ton, major props to the workers! It was a few hundred dollars but it was worth it, the eye sore (furnace) is gone. read more

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Bulga was quick to schedule a virtual consultation. Had several other estimates but his prices beat the rest. We wanted it done asap but he had openings in a week, so he made accommodations and called me right back that day to say he could send a team out in an hour. They did, indeed, show up and it took less than 4 hours to install our mini split AC in the garage. They needed additional materials to install the plumbing and raised box but they charged less than the quoted cost of the additional materials. Thank you for coming out within such quick notice and making the cost fair! read more

Air Comfort Experts - Hard at work - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

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I had done quite a bit of research for replacing my old rooftop package unit and I came across Air Comfort Experts. The reason I decided to go with them was because I was looking for options to my rooftop unit and I was looking into replacing with a heat pump. After various emails and communication back and forth, we originally discussed on rooftop unit, but after further review and discussion, we ended up going with split system. Bulga came out to survey where the split system could be placed without taking up more room in the back and great idea of a side discharge heat pump was brought up. They ended up not only taking off the rooftop unit, but also installing the side discharge heat pump, air handler in the attic, replacing the old ductwork and also adding 2 additional air vents. If you are looking to replace your current unit with a heat pump, I highly recommend Air Comfort Experts because they are very knowledgeable with heatWe are extremely happy with the unit. read more

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We had to estimates from another company and Air Comfort Experts. The other company's estimate was for one mini-split. Then Air Comfort Experts' estimate was for Waay Less Money and gave us Two mini-splits and were going to carry away our old air conditioning unit! They were available the next week and did everything in One Day. They were a pleasure to work with from the first call to the finished job!! The crew that installed the units were Excellent!! We can't say Enough Great Things about this company. Great Service, Great Price, Great Crew, Great Products!! We HIGHLY RECOMMEND THEM !! read more

We were very interested in this company because they install Daikin, which is a top brand for air conditioners that has great warranty and stellar reviews. Got a consultation from Bolga, who is licensed and very knowledgeable. I was impressed by how detailed he was and was able to figure out how to do installs for more difficult rooms. He was also very professional, patient with my questions, and brought his own shoe covers when going inside the house. It was exciting to hear about the newest technology for Japanese air conditioners, but very expected with the Daikin products they install- one even changes the flow of air to follow the direction of people within a room. Upon the estimate, I thought it was very fair, and hope to upgrade in the future. They also provide payment plans as well. read more

We needed a new AC and after some homework decided to invest in a Daikin Fit heat pump. Air Comfort Experts are one of only three Daikin-certified specialists we could find in the LA area. They had the best pricing and the fastest service. You get the owner's personal attention. It turns out they have decades of experience with Daikin (ask them about the story!) The team did a clean and thorough installation and took care of all of our special requests. I highly recommend this company for your HVAC needs. read more

Just had an HVAC service call from O.D. at Air Comfort Experts. He gave me great information on my current system, advised me on my options clearly, and sent me good pictures of the system up in the attic. Would definitely use them again in the future. Appreciate the honesty very much. read more

I called at least 10 different places on a Saturday morning when my air conditioner suddenly stopped working. Air comfort was the only company who came out the same day and was able to repair my air-conditioning unit within half an hour. I highly recommend this company, they are fast, reliable, and they also offer warranty on their work. Thank you guys so much for saving me from this summer heat!! read more

Air Comfort Experts - Repairing my AC during this beautiful sunset - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

These guys did a great job and were very easy to communicate with. All the workers were professional and courteous, kept a neat work area, and did great work. They installed a mini-split and heat pump system in our house for a reasonable price. We will definitely return to them for other projects. read more

Called to get an appointment and an estimate for AC replacement a year ago. Unfortunately, due to Covid and budget constraints, we have to hold until this month. Bulga, the owner, still remember and honor the estimate he quoted me last year. I gave him a green light to go a head with the work. In two days, he sent his team to survey and replace the AC unit. Work was done within 8 hours. His team is very professional and Covid friendly. At the end of the installation, they make sure everything is working properly and to my satisfaction. I'm very happy with the work and the service his team has provided. Thank you. read more

We received excellent service from Air Comfort Experts for a major new install of an AC/heating system at our home. Bulga worked with us at every step to get us the the system we wanted. Communications were very clear. No-one else was able to offer the system that they installed. There was a high level of workmanship and a great team of technicians/installers. They worked with us during the install to make sure it was a good fit for what we wanted. So far the system works great, and we are very happy with this contractor. They scheduled the work soon after we agreed to the contract, in contrast with other companies who did not have the equipment for months. Highly recommended. read more

We had the new Daikin Air Fit Heat Pump / AC installed in our almost 100 year old house this week here in San Pedro CA. First, Air Comfort Experts were all very nice and professional. They did an amazing job keeping everything clean through the process. As for the Daikin system itself. I'm very impressed. We've only had old style single stage systems (only runs at full temperature and full fan) in the past. Our house is finally comfortable. This system is amazing with the variable fan speed and temperature. The system runs more often at lower fan speeds to keep the house at a comfortable consistent temperature. It's extremely quiet and I don't even know when it's on. I've also been monitoring our electric meter and it's not using much electricity even though it runs consistently. I highly recommend this company and product. read more

Second experience with Air Comfort Experts, will also be my last. Had a great first experience and even referred several friends to try them out, but service can vary depending on the technician that is dispatched. Pros: Able to schedule a same day service call and technicians showed up within appointment window, providing a courtesy notification while they were en route--very much appreciated. Technicians were able to diagnose and fix the issue on the same visit. Cons: Communication was challenging. Two technicians arrived, and I was immediately informed that one did not speak English. The second did, but it was still difficult to understand (despite fact that I previously taught English as a Second Language). Throughout the visit, the two technicians talked between themselves and barely attempted to communicate with me, which I found a bit rude/off putting since I was present almost the entire time. Ultimately, I was provided a quote of $380 to replace a capacitor + $78 service visit/diagnostic fee. This is one of the few vendors that don't waive the service visit/diagnostic fee if they proceed with the repairs. I never questioned the $380 quote for capacitor replacement even though the part itself is relatively inexpensive. The invoice I was provided included a line stating "potential savings $50.05" with no explanation of how/when it could be applied. I contacted the office for clarification about the potential savings and why it wasn't applied, learning that it was potential savings if I joined the membership program, which was never offered or explained to me by the service tech. I also questioned why the service fee wasn't waived and the coordinator said she would need to speak with the technician. He told her that I had already agreed to the pricing (which was not clearly explained), though she admitted that the service call/diagnostic fee was waived for repairs exceeding $500 which sounded arbitrary and subjective. Made me feel like they added the $78 diagnostic fee because I was a sucker who was willing to pay. It's too bad my second experience left a bad taste, I normally go out of my way to support Asian-owned businesses. Their Yelp profile states "Our Comfort Advisors speak Mandarin, Korean, and Russian." What they don't speak apparently, is English. read more

I could not be more happy with the company and the product. I found them by searching on line for mini split heat pump installers. We subsequently purchased two systems, one for the bedrooms and living room on the east side of the house, and a second one for the family room on the west side. I was amazed at how quickly the installation occurred. They obtained the building permit and then a crew of 4 workers completed the installation in 3 days. I have never had a more competent group of workers than those who installed my system. They were always courteous, always kept me in the loop when decisions needed to be made, and always thoroughly explained the options. They were also very conscientious about cleaning up all the dust and debris as it was generated. read more

Air Comfort installed a heat pump central air system and did a great job. They had smart ideas about where to place the outdoor unit to keep it the shade, making it more efficient, and they were up to speed on all the relevant tax incentives. I didn't realize they also install solar panels, batteries, and heat pump water heaters, and I hope to work with them on those in the future. We did have a problem with our system where it stopped working after 1-2 months, leaking water down from the attic into our bedroom. But they came by and fixed it and it's been great ever since. I'd recommend them. read more

I am a repeat satisfied customer of this company. My 2nd AC unit not cooling . At first I forgot the company's name who I used 2 years ago my fault that I didn't keep their name. But I remember reviewing them so I went back to my reviews on Yelp and so I found them again. They texted me of their ETA , sure enough they were in front of the house at exactly the time promised. They explained what was wrong and possible work to be done . Though the charges this time doubled up from 2 years ago , it is totally understandable and acceptable fees. I will use them again. In conclusion they are highly recommendable to anyone needing their service. read more

Will provide a more thorough review if I get major work done. But this review is based on their visit to perform a diagnostic assessment of my HVAC system. They were on time, polite and spent time discussing the status of my HVAC system. I will use them for a leak detection job. Once this job is complete I will provide a complete review. read more

Before you pay them they will convince you that they are the almighty experts because they want to charge you top dollars. After you pay them they will dismiss any issues. They will not help. They will not follow up. Bulga just wants to quickly move on to rip off the next guy. Ava just sits there all day long looking at her nails, reading reviews, and writing meaningless thank you notes. There you have it. Avoid this place unless you like subpar workmanship, terrible attitude, and bad business. Nobody that works on your house speaks any English. Classic rip off artists. This place stinks. read more

The technician from Air Comfort was really nice and informative in servicing my a/c unit. I had an old unit to begin with and he performed tests to make sure it was still functioning properly. Thankfully nothing needed to be replaced immediately but he recommended a few items to consider in the near future such as cleaning the coils in order to extend the life of the unit just a little bit longer. It was evident that my unit is on its last legs but I'll be certain to contact Air Comfort again to get estimates on a new unit. They were great to work with and respect the honest feedbacks and no up-sell approach/ read more

Had a 26 year old gas Carrier system that I wanted to replace before it broke down. This way I could properly research an electric heat pump replacement without rushing. Got quotes from four different companies. Some companies did not initially include a permit and HERS test in their price. This protects you from a shoddy installation and also qualifies you for the $3,000 rebate program that was available in December. Air Comfort Experts included from the start a HERS test and permit in their quote. I also found out that some companies send out what I call commission quoters. They get paid for selling you the product but have no real connection to the company installing your system. When I called Air Comfort Experts they answered the phone and Bulga was able to come out the same day. I was looking for a quote on three brands. I questioned Bulga on some aspects of a system because of what another company had said that was contrary to what he was saying. After he left I researched the issued and it turned out Bulga had the correct information. I decided on a Trane Heat Pump System that is very quiet in operation. They arrived as scheduled. Bulga came out at the start to make sure everything was ok and left me in the hands of O-D who was very knowledgeable and answered any questions I had during the installation. The rebate check on the installation arrived in the time frame Bulga had indicated. Also Bethy in the office always followed up on any questions I had. Overall I find the company to be honest, professional and a pleasure to deal with. read more

I had Bulga give me a quote back on 2/23/23. We settled on the Daikin Fit 3-ton system with the Daikin One thermostat and DV36FECC14A air handler. The installation was done in 2 days and the crew was very efficient and pleasant. They completely removed my old system from the 90's. They made sure to wear shoe booties, and masks when in the house. They cleaned after themselves and were very respectful. The price for the system was very reasonable for an entire new system with new duct work, and relocating the air handler into the attic. Everything was great. They did a great job installing a catwalk and a light in the attic. The quality of work was excellent with installation. They even covered up the hole when my old furnace was. Permits were pulled and passed by the inspector as well as receiving the AQMD rebate after a few months. However, the system was proposed as a variable speed system. This would make you think that you could change the fan's speed manually but you cannot. It is dependent on the heat pump and thermostat. The reason I am bringing this up is the air return was placed in my main hallway between all of the bedrooms. When the system is on either heat or cool it sounds like a jet plane ready to take off. I had the Air Comfort team come out to see if there was anything they could do but they said the air handler is set and they cannot change any of the settings. They did install a couple of bafflers so the vent in the bedrooms would be quieter. I bought a dB meter and it's bouncing between 75-80db in my hallway. This is very loud for indoors. This is very disappointing. Also, the Daikin One thermostat is a piece of junk. It has frozen on me twice and I had to hard restart it twice. The wheel to change the temp is completely laggy and it takes almost a full revolution to change the temp by 1 degree. I miss my old Nest thermostat where the user interface was so much simpler and easier to use. Bulga said it would cost more to buy an adapter to use my Nest so I decided to get the Daikin thermostat. Most of the reviews for the Daikin Fit would indicate that this was a very quiet system but the air handler is terrible. I contacted Daikin and they said to reach out to the installer. I would give Daikin a one-star. I am feeling a bit embattled for giving only two stars but I specifically remember Bulga stating it is a variable speed system. I am giving Air Comfort Experts 2 stars because they sold me a loud system. That is one of the main reasons why I chose the Daikin System over the other cheaper systems was the idea of being able to control the speed of the air handler. I regret getting this Daikin FIT system. In the end, I have to live with this system and I cannot simply change the air handler which would cost me thousands more. I cannot run the system at night to sleep because it is too loud and my daughter refuses to sleep in her room because she says it is too loud as well. Ironically, the outdoor heat pump unit is extremely quiet and you can barely hear it when standing next to it. I really hope Daikin pushes out an update to the thermostat so we can change the fan settings. Pros: Installation was fast and a great experience The installation team was very professional The price was amazing compared to other competitors The outdoor heat pump unit is quiet The AQMD rebate was a bonus Cons: Very LOUD indoor air handler makes using the heat pump unbearable Daikin Support is non-existent Air Comfort was unable to resolve my noise issue. read more

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So I was looking for someone to install an A/C system that I had purchased myself. The owner matched the price of another quote yet asked for more money after yanking out the old unit. He says "this is because my A/C was getting expertly installed by professionals". The crew didn't speak a word of English so if you have any concerns good luck getting an answer. After the install I complained to the owner that the outside unit would not stop running. It just keeps blowing forever until you flip the breaker. The owner immediately blamed it on the A/C system. You have got to be kidding this is a brand new unit purchased from Home Depot. After weeks of troubleshooting with the manufacturer it turned out that they had completely miswired the whole system causing the condenser to not shut off. I would call these guys Air Comfort Thieves and rate them a zero. Customer support is non-existent. read more

This is update for my previous review: I received service from them finally and amazed their engineer knowledge and professionalism. I was called to check 3 other places and they came checked where was an issue and asked to replace cooler but none was correct , only Air Comfort Experts technician was found issue and fixed. I am recommending their service to everyone in need. They giving very good price and very good clientele and they fixing all issues. read more