I'm a company owner and recently had an employee complete Live Scan fingerprinting at this UPS…read moreStore location. During the conversation with staff, it was admitted that they frequently receive rejected fingerprint submissions (at least once a month), which immediately raised concerns. I mentioned that if prints look poor, "people just need lotion," but there was little effort to proactively address print quality during the actual appointment on their end. What was frustrating is that they also downplayed the issue by saying it's "easy to redo" if rejected -- which begs the question of why rejections are so common in the first place. I have over 35 employees who have completed Live Scans at other facilities with zero rejections, and this was never framed as a recurring issue elsewhere. When the rejection did occur, the store manager, Alonzo, blamed the DOJ and stated that DOJ "automatically rejects prints" with high volumes of prints due to older machines. This explanation doesn't hold up, as none of the dozens of other Live Scan facilities we use have experienced this issue. As a result, I now have to wait and potentially redo the entire process for an employee who reasonably assumed UPS was a reputable option for fingerprinting. My takeaway is that the prints are being done inefficiently, and if rejection rates are high enough that staff preemptively mention redoing them, this is probably not the best facility to choose for something as compliance-critical as Live Scan fingerprinting. That said, I am giving 2 stars because the staff did take the time to speak with me, and despite my frustration (I have very little tolerance for incompetence and lack of accountability), they did remain professional during the conversation.

Easy! Thank you Anthony. Your help was well received…read more Went in to have some paperwork notarized for my 95 year old mother in-law and you can imagine all the things that could go wrong. Her age, hearing, eyesight, mobility and language are just some of the things that are always taken into consideration when getting things like this done. Anthony took care of business with a respectable humor and grace for a young man. His kindness was not lost on us. The easiest notary appointment ever with grandma. Last word...perfect.

Talk about a diamond in the rough. I was looking for a notary, and was referred to this place by…read moreanother shipping store. I called and sure enough, Teryn, is a notary onsite. So, I went in with my papers and UPS sticker and she did it all for me. They even provide you with copies you notarize for free. She was super friendly! Other places charge for ridiculous things like a piece of tape to shut a box. They have everything in here. They're able to ship with all the major shippers. They also, make keys, computer rental, and even have ice cream. I wish my pictures were better, but I was trying to be inconspicuous. You should definitely check this place out! Always support local!

I absolutely LOVE Bear Postal! Especially the owner Jessica! She is amazing! Always so helpful and…read moreknowledgeable about all things shipping! She's also a notary and went out of her way to help me get a very important document notarized in time with extra copies of everything for my records. The store is adorable and they have so many awesome key option! I will definitely be going back soon to get my keys made! This store is fantastic and its great to support a local family business! Also it's great to have a one stop shop like this for everything you need be it PO Box or just simple shipping. What stands out the most is the fabulous customer service. Even during the holidays where they are at their busiest they are still all so kind! Way to go Bear Postal!

Very quick response time from Laura. We were able to get an appointment on the same day, and she…read morewas prompt, and efficient, so we could get the documents signed and ready without a lot of back and forth. Would definitely recommend Laura for any future notary services.

Laura was professional, efficient, and courteous. She made the process easy and stress-free. I…read morehighly recommend for anyone in need of reliable notary services.

I come here often to mail things to my son. They're always so friendly and helpful. My son lives…read moreout of the country and everything needs to go through a custom check, which can be very time-consuming. I've had a different employee every time and each time the worker was friendly and patient.

long story short.... some fragile fascinator hats that I…read moreadorned with everything from papers to feathers needed to get from CA to Nola, LA to my BFF. I visited AIM, Destiny to be exact, a couple of weeks before the hats would be ready for transit. she looked at the 1 I had brought & had an idea that I was happy with. I returned 2 weeks later, with 6 hats. Destiny & Liz worked on the shipment package for more than an hour. I left after they were done & the box was placed in the hands of UPS. delivery was to be in 7 days. YAY! It happened. all in perfect, amazing condition!!! Liz & Destiny, thank you for making me & my BFF soooo happy!!!! marian*

They are a good store staff is helpful with my needs. They…read morehave almost everything I always need.

Absolute clown show of a store. I walked in to make a simple Amazon return with my trained service…read moreanimal, and the guy at the counter looked like customer service had personally wronged him. Miserable doesn't even begin to cover his attitude. I approach, and he barks (pun intended) that they "don't allow dogs." I explain--calmly--that he's my service animal. His genius response? "Even service animals pee in the store." Excuse me? I remind him again that it's my service animal, and he doubles down with, "Well we don't allow dogs so IDK." The ignorance is staggering. The incompetence? Impressive, honestly--it must take real commitment to be this bad at your job. This wasn't just rude, it was an ADA violation in real time. Hope they enjoy the lawsuit headed their way.

Do not like this location employees are very rude. Lines are always long. When I got up to the…read morefront they did not have tape , they said I could buy tape to close my package. Every time I come here the employees do not seem happy and have an attitude.

I like the physical post office. Short wait times, really nice employees, and great prices. The…read morepostal carriers are terrible. They put my package key in the wrong mailbox (for a package locker in a multiple apartment cluster box). I called and called and no answer at the local station. I put a note in my mailbox for him to check for the key and move the package key to my mailbox. He took my note down and just placed it back in my mailbox. I called again and finally got through 2 days later. They had him go back through, find the key, and put it in my mailbox. Thankfully the other person hadn't checked their mail yet! And just 2 days ago they left a box and a bag of my expensive, brand name medication just sitting on my doorstep without a knock or a doorbell ring. I even have a custom sign on my door to please ring the bell when delivering packages. I was home all day waiting for it in the mailbox. When I called to complain, they said the carrier isn't required to ring the bell. He could have rung the bell out of common courtesy. Even Amazon rings the bell for package deliveries. What does it hurt them to ring the bell? Super disgusted. He definitely doesnt treat us as we would like to be treated. The last carrier I knew by name, he always rang the bell for deliveries, he waved as he drove by, and I left him See's Candy at Christmas. This carrier is just awful. The exact opposite of what a customer facing representative should be. So disappointed in the carriers they're hiring.

This is a very convenient location for me. I live less than a half a mile away from McHenry…read moreVillage. This is located on the Briggsmore side easy access in and out. Between needing to mail things, Amazon returns, prepaid UPS etc. this is a great go to place to be able to just run and get things done quickly. I've done everything from ship priority mail here to returning a Comcast box today. Never a bad line, and they follow Covid safety protocols. If you're in need of mailing services package services etc., this is an easy and convenient place to use.

I have been a box holder for 8 years and pricing has gone up consistently every year…read more This week we ordered medication from Kaiser and the staff handed it over to a stranger who took it home. This is a 90 day supply, retail cost about $3k. Only after losing my marbles did they get busy and start trying to figure out where it went. Life saving heart medication. Asked for a manager or owner call, NOTHING. Do better!

This is one of the places that always greet their customers with a smile. Twee was so helpful with…read moremy Amazon return. I wasn't able to get my phone to pair with my printer, so Twee took care of printing up the return label for me! Also, I never have to wait long in line. They are also located in a convenient location. Same parking lot as Walmart.

Friendly knowledgeable staff. I stopped in yesterday to get…read moresome shredding done. Oh you know moving and FINALLY Getting rid of useless paper products accumulated in my extra room. I had several brown paper bags of old bank statements, old credit cards, checks from old bank accounts and years and years of old tax documents. It did cost a bit more than I wanted to spend byt with a AAA card they provided a 5% discount. I feel much happier without all that paper. And let me give a shout out to the nice lady that had to deal with an angry lady in the other line. She kept her cool with an upset customer.