I had a referral to use this company from a friend that uses them. They responded quickly and came…read moreto evaluate our pool. They quickly gave their quote and recommendation for service and their pricing was good. We started with them right away and they have been responsible and professional the whole time. Highly recommend!

Sergio has worked for me for 18 months. He drained & bead cleaned my tile $1500, installed new…read morefilter system $2350 5/24, suggested a new saltwater system $2500 installed last week 8/24, until all of my pool equipment was STOLEN 4 days later. He then made another $5050 to reinstall an entire new system again after I agreed to pay him before Farmers even took care of the claim. Sergio hired a friend, Jaime an installer who had only done work ONLY inside gate guarded communities, I was the first install job where I was not secure in a gate guarded community. Sergio immediately questioned him knowing this was suspicious and when we started investigating, I shared all of the negative reviews from Yelp, and he said he never vetted him. They broke into my backyard, ruined my gates and professionally stole it and hauled it over the 5-foot block wall and out of my yard. I have 5-to-8-foot walls around my entire home, this was not easy to obtain access and certainly to remove with the weight going over the block walls. Sergio contacted the police department and placed a report since I was two hours away. My neighbor has been reviewing the camera footage to hopefully catch and convict, but the police department included nothing really happens criminally anymore! Sergio offered to cover my $1000 deductible, but when it came to the final payment, he didn't honor the commitment he provided me with in writing. In fact, after looking into the cost of the equipment he pocketed $5,000+ for both installations. I spent thousands on deductibles, new security and camera system for my yard, additional expenses to take time off of work, gas and all of the work with the added stress of feeling completely violated by allowing this to happen. To top it off his father has been cleaning my pool and we have had algae and mold of the tile which I have asked to be cleaned in multiple communications even when he was on his honeymoon. I just can't get over the lack of integrity, so I terminated him. In addition, when I asked for my other pump to be reinstalled (which was new) he told me he got rid of it. It was new and most likely sold!! He sent me a text message offering to pay the $1000 deductible but after demanding the full payment saying that I agreed to pay for the new system. This was a painful and expensive lesson be careful who you hire and who they bring onto your property as this has cost me sleepless nights and thousands of dollars!!!!

I am so happy I made the switch to Premier Pool Service. Their communication, customer service and…read moreactual work is superb. I hired them in early June after a long term bad experience with Road Runner Pools. My pool has never looked better and I know I'm in good hands. The pool tech that has been cleaning the pool is Art Blanco, he takes his time and really does quality work. Adam and Chris have been wonderful as far as communication and details. I'm extremely happy I found them and highly recommend them! Thank you Adam, Art and Chris!

Matthew has been great! He is reliable, professional, and does a thorough job keeping the pool…read moreclean and looking its best. He's always shows up when expected. I really appreciate the care he puts into his work and would definitely recommend him to anyone looking for a dependable pool cleaner.

without being one of their regular clients, John has come out to my place to help with a problem I…read morecouldn't solve by myself. He explained the problem, fixed it and not once tried to talk me into signing a service contract. Amazingly professional, friendly and neighborly service. I can only highly recommend this family business, which is second to none. Thanks again John, Janie and Lia

Great customer service and John is very knowledgeable! They are my first call for any spa or pool…read moreneeds.

Initially, I was very impressed with the responsiveness of Rolando, who is very good at…read morecommunicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable.

Truthfully, I felt the need to come on here because I've definitely been working with Rolando now…read morefor quite a while, and I can't even begin to describe how he is such an incredible human being to work with. Owning a vacation rental property, I truly have nightmares about my pool heating or pool system going down because it has happened many times. Previously, fixes were not only expensive, but took a long time (parts took days/weeks) which really impacted my guests and therefore me. My pool heater just went down, and within a couple hours, Rolando had diagnosed the problem, quoted me, purchased the part, and fixed the problem. And his quote was beyond reasonable. He is the most efficient person out there, and he even responded to all of my texts and updated me throughout. He just recently built my friend's pool, and he works so quickly and efficiently with high-quality work, that this is a no-brainer. Don't even consider anyone else because it won't be worth your time. Rolando is a truly honest, hard-working, and trustworthy business man, and I'm so thankful to have him on my team.

We have a STR and have been using M&M for a few years. They have been fantastic. M&M is a reliable…read morecompany that has helped me in emergency situations and worked with me when the pool had issues. I get great reviews from guests about the pool water quality. Thumbs up and recommended for your pool needs

Had to let them go after calcium deposits showed up all along the waterline of my pool.read more

Bill with Desert Pool Specialists was the best. Good customer service, good communication, on…read moretime, and great consultation. His team did a fantastic job resurfacing our pool to pebble tech! Excellent work and very thorough in their work.

We had been using Bill and the Desert Pool team for a while at our old house when we bought a new…read morehouse and inherited a pool with a long waterfall that needed repairs after several years of deferred maintenance. Bill gave us an estimate that was more than fair to do the work, then came back several times to tweak the work until it was just right. At a time when so many service providers settle for "good enough," it is refreshing to deal with a company with this level of integrity and professionalism. I would recommend them without reservation.

Really happy with our pool work we just had done. Our pool is 13 years old and our tiles started…read morelifting. We also had a white bottom so we decided to fix the tiles, but also add in some protection for the desert climate we live in and pebble bottoms help give added protection from cracking. We first chose the water color we wanted which then helped us chose the pebble. Next we chose the small tiles to compliment the blue color we were shooting for. Everyone was friendly to work with and brought tons of samples for us. We were also guided with certain colors that last longer than others which was appreciated. The project took about a week due to some tile being out of stock but it was quick and the quality is great. We're super happy with the pool work JJB has done for us.

In late January 2021, JJ&B Pools was hired by our realtor to do a pre-purchase inspection of the…read morepool and spa at a house we were considering purchasing. James Zukowski (I believe he's one of the owners) came out and did the inspection. I was pleased with him and the inspection he did. We discussed having JJ&B do the necessary repairs and also providing the regular ongoing maintenance to the pool but we never finalized anything; I expected James to contact me later with pricing and other details. A few weeks went by and I hadn't heard back from James so I sent him an email; he never responded. I then called and left a voice mail; he never responded. Needless to say, I found another company to handle things for me. Why a 1-Star rating? The lack of communication is one thing, but today I received an invoice for $330 for two months of pool service. JJ&B never provided any service -- in fact, the pool has been drained for weeks now. Any company with the audacity to bill a person for service not rendered is not worth dealing with. Maybe it's not audacity in this case; maybe it's just plain laziness, lack of professionalism, and stupidity. In any case, I'd stay clear of these people!

While changing our internet provider we lost the ability to control our pool equipment via the…read moreiAquaLink app. The iAquaLink technical support could not fix the problem and referred me to ClaroPool. I called ClaroPool on Tuesday afternoon and after a very helpful telephone conversation with Chris Little (Maintenance Director) who offered to schedule a site visit the next day. Chris arrived exactly on time the next day and was able to quickly resolve our issue with the iAquaLink app. He also managed to change app settings to solve a challenge that previous pool technicians told us was not possible. In a time when "customer service" does not seem as good as in past years, I was greatly impressed with Chris and the ClaroPool company. We will certainly call them again when new maintenance and repair matters arise. I highly recommend ClaroPool.

So I threw the request out to the void, and Claropool answered…read more I described the strange situation I was seeing with the pool filter and level of suction. Well - apparently Stephen has a PhD in pools, and walked through a diagnostic plan that **I** can do (for free) to determine a solution. An incredible breath of fresh air- to not just bill for a house call, and then try to sell me on some fake cure. TL;DR- He gave me the tools to potentially fix it my self - I need acid wash and plaster fixes - and he certainly will get my business for any future pool repair - the value of helping me for free wants me to give him ALL my business. Plus he sounds like a all around good, personable business owner who is looking out for his customers AND employees.