Well being in the restaurant business from a young age I have come across what not to do when serving a customer. The waitstaff at Agnanti or lack there of might want to take note. Might I mention Im also Greek, Greeks tend to start off by ordering appetizers aka mezedes to go with a beer or wine.
After receiving our semi cool beers, not cold, which were poured into an "UnChilled" glass without asking if we'd like them to be poured in the first place, as beer tends to get warm if its not ice cold, our waitress poured my beer and placed it on my left, literally so close to the edge of the table I thought it was going to jump for a cannonball. 0/2
I asked my waitress if we could order our mezedes because we could not decide on our main course...it was about 2pm and the restaurant was empty except for another table behind us of 2. But I was told by my "waitress" in Greek, if I could just order everything in one shot because its more easy for the kitchen...??? are you kidding?! Place was empty...whats the rush?! So we order "tyrokafteri" a spicy feta spread and the special of the day Pastichio. Might I add that she had the nerve to ask "would you like pitas?" How was I supposed to eat the tyrokafteri? With a spoon? Btw the tyrokafteri was great...1/4
She brings us the pastichio which had a potato in the plate from the Jurassic period...I tried cutting it and it literally was so dry I thought maybe it was an ornament in the plate, picked it up to bite it, was literally like a rock. Not to mention the pastichio was all macaroni, the besamel was well done and crunchy, and there was basically a miniscule ounce of ground beef. 0/2.
You would think while eating, or trying to eat that rock of a potato the waitress would check up on our table being that we were 1 of 2 tables in the restaurant on the other hand she was so concerned about keeping the kitchens orders precise and whole maybe she was preparing for the dinner shift as well as the apocalypse. She was M.I.A. aka Missing In Action. 0/1
After finally getting her attention I asked for the bill, and she had the nerve once again to ask me in Greek "if I can leave THE TIP in CA$H..." as I was paying with a card....listen I was in the food business I understand the reason the boss asks for the tip to be in cash so they dont have to shell out tips to their staff....BUT where the heck does it say that I have to leave a tip for horrible service? When you wait on a table you are waiting on the people, you are serving them, you are not there to make your life as a waiter/waitress more convenient...however this is the mentality some people feel that they are entitled to whatever they feel that their entitled to. 0/1
Honestly you give great service, with a smile, unless the customer is a total jerk, but even then you still must hold your composure. Im not saying we complained, we were very patient and understanding to this miserable joke of a host, thinking the food would be fantastic.
Not only did she rush us, not only did she leave us neglected, not smile, she had the nerve to ask for her tip...Such employees wouldnt last an hour working for me. I really hope an owner can read this. Im honestly not picking on this restaurant I heard great things...your waitstaff is the personality of your business as important as the type of feta or quality and freshness of the fish you buy. If someone isnt cutting it, throw them back in the sea. Ade geia! read more