Eclipse Restoration is a great company and Roland has a top-notch staff! I had extensive water…read moredamage to my home from a busted toilet that flooded my house last and they did a fantastic job of cleaning it up expertly in minimal time. They are currently in the process of doing the same for a second large water damage incident. The General Manager Pierre is a superstar! He has flawlessly coordinated the entire rehabilitation process both times. The crew that came to rip out the damage and dehumidifier all of the water have been outstanding! The team lead Johnny and his two techs David and Ernesto are the best! They are skills, accommodating, meticulous, hard-working, thorough and efficient. They have been putting in long hours and Johnny has kept me informed of what they were doing every step of the way. They are true assets to this company. To show how much faith I have in this company, I had kept their contact information in my phone and called them without hesitation, before evening calling my insurance company USAA to set up my claim. I have total trust in this company and their quality workmanship and I highly recommend them!

Use this company to repair some water damage that Got damage from upstairs unit upon arrival was…read more Uriel Romero and his partner Sunny wow what a team very professional hard-working young men dedicated a true asset to the company they made sure no dust went flying anywhere they cleaned up right after every mess they kept my place very clean well working extremely unusually these days they never asked to use the restroom only took a 10-minute break no lunch never asked for water or anything and the most amazing part when his electric saw-saw broke the plug-in socket metal piece instead of quitting like most construction workers would and come back the next day no he did not stop he pulled out a pocket knife and still perform the work which was double work for him just to get the job finished could of not ask for any better workers Thank you!!!

I would strongly caution anyone considering using Imperial Restoration for water remediation…read moreservices, specifically my experience dealing with Scott Gamble. After discovering a leak in my kitchen that caused plywood damage and warping, I asked my plumber for a recommendation for water cleanup/remediation. I was referred to Imperial Restoration, and from the beginning Scott Gamble was extremely persistent and pressured me into acting immediately. He repeatedly emphasized the urgency, warned me about mold, placed a blower in the home, and strongly pushed me to open an insurance claim, assuring me the damage should be covered. Because of his persistence, I contacted my insurance company and asked whether they could begin mitigation work while the claim was being reviewed. Based on the information and photos Scott already submitted to insurance, I was told they could proceed. Work started on May 6 and was finished by May 8. Here are my concerns: * No written estimate was provided before work began. * I did not receive clear pricing upfront before authorizing work. * I felt pressured into making quick decisions out of fear of mold and further damage. * Scott repeatedly pushed me to pressure my insurance adjuster for approvals and communication. * The company left my kitchen in disarray, including tarps and debris. * I specifically asked whether they would also restore/replace the damaged cabinets and kitchen components, and was told they had "a contractor" for that instead of handling it directly. Ultimately, my homeowners insurance denied the claim, stating the damage appeared to be long-term and not a sudden covered loss. Now I am personally stuck with an invoice for $3,377.91 due June 1, 2026, for work that I felt rushed and pressured into approving under the belief it would likely be covered by insurance. I was also later informed that concerns had arisen regarding some of the documentation/photos that had been submitted to insurance, which made me even more uncomfortable with the entire situation. Now my elderly father is left without a functioning kitchen sink, garbage disposal, or dishwasher, and this entire experience has created tremendous stress for our family. My advice to anyone dealing with water damage: Please get multiple opinions and multiple estimates before authorizing work. Do not let fear tactics or pressure rush you into making decisions. Ask for everything in writing before any work starts, including estimates, scope of work, billing expectations, and insurance responsibilities. I regret not slowing down and getting second and third opinions first.

I recently had water damage to my townhouse. I greatly appreciate Imperial Restoration providing me…read morewith an estimate and gave me valuable information with the next steps. They were very thorough investigating what caused the damage, cleaning, and stripping the damaged area. Imperial Restoration will be the first and last company I would need for any similar event.

One star for a good job by the mediation team, zero stars for the restoration people. Referred to…read moreas "technicians" by the company. They speak virtually none, to very little english. They could not understand what we wanted done and how to do it. Claims to be a carpenter...sorry man, but you ain't no carpenter! After mediation was completed, the technician installed and uninstalled the kitchen cabinets three times before coming close to getting it right. Total time to finish part of kitchen, small bathroom and coat closet - three months! Hell, whole houses can be done in that amount of time. They threw away existing pieces and parts and installed mismatched, wrong color, and ill fitting parts instead. All in all a nightmare to keep after them, cater to their irregular schedule, promised arrivals and work days. Beware!

From start to finish Pro Restoration did a terrific job restoring my water heater support pedestal…read morewhich suffered water damage because of a leaking water heater. It totally looks better now than the original!! I definitely would have Pro Restoration do any future work if needed!!!

I love love love unique restoration! The whole crew that worked at my home were simply just…read moreamazing ! From office communication to everyone that did actual work at house we were just super impressed and happy ! Thank you guys , we love how our house turned out . Thank you for fast but also detailed work and for treating our home with such respect and care , I feel that's so rare nowadays. We definitely recommend them and will be a forever customer. Thank you again

Unique Restoration performed a reconstruction of the ceiling in our family room and also did…read morewall/flooring repairs in our master bedroom for damage from a water leak in our shower. The process with the insurance company and with another construction company had been arduous and left us very dissatisfied. When we were assigned Unique's services by the insurance company it was a breath of fresh air. They were very responsive and professional during the entire process. Their crews did an outstanding job with timely work that was beyond our expectations. They were friendly and very respectful of our environment and addressed all of our concerns. The administrative office team and the project manager also provided excellent service. If I ever need any work done in my house in the future, I would call them immediately. They are dependable and know what they are doing. Carolyn F

After having plumbing repairs done due to a slab leak, we needed someone to come put our house back…read moretogether. Pristine was recommended by our insurance adjuster, and we couldn't be happier with their work. We had all new floors installed, multiple holes throughout the house patched and painted, and we decided to do a full kitchen remodel since our island had been damaged by the leak. Gary initially quoted us four weeks, but just TWO weeks later I got a text saying the job had been completed. We were always kept informed throughout the process, and they handled our home and belongings as if they were their own. Our home got a beautiful, professional facelift, and we are extremely happy with the entire experience. Look at the before and after!

Rude, unprofessional, lying and manipulative business. Save yourself the headache. They will want…read moreto demo your property, send a $500 bill for asbestos testing and ignore any questions you have before even providing somewhat of an estimate. Bait and switch. The woman came to my house and measured for an estimate, then when I asked for said estimate she told me that they don't have this information. No transparency. Find a company that actually knows what they're doing, because this one is not it.

If I could give this company zero stars I would. They charged me so much money for doing little to…read morenothing that my claims adjuster had to have them reduce the charges from 2996.30 to 1900.38.In my opinion it should have been reduced to nothing as nothing is what they did for me. I would never ever use this company again nor would I refer them to anyone. Buyer Beware and make sure to read the other 1 star reviews this company has received. I will not be taking down this truthful review as requested by the owner. Why? Because I don't want anyone else being taken advantage of. The money I received was for my damaged floors and walls and the real restoration work which had to be completed by a company that did not overcharge and under-deliver! As to paying you, I will do so before 4:30 pm today given that was deadline you noted in the threat to put a lien on my property which you sent me via text below. Joahn, as to your excuse you sent me via email today that "It is standard practice for insurance to negotiate pricing" don't bother repeating that here, it's pointless. Buyer beware!

Had a flood in my business, water ran all weekend. JJ and Miranda were amazing and even took my…read morecall on a holiday weekend. They went way above and beyond helping with any questions I had or pointed me in the right direction! Bill was a little higher than expected but Nicki was amazing at explaining and helping me through that! Such a stressful situation but I am so pleased with the professionalism and extra help!!

They came they fixed they didn't clean up their mess. Nothing more fun than mopping up after…read moreunprofessional contractors. The lady in charge Lainey really needs to get over herself. She's an overweight person and quite homely and acts like the the world is fawning for her. Lose the attitude, your below average. Not professional at all. I was very put off.

SOS did an amazing job with my house from start to finish. They showed up the very next day after…read morethe water damage happened and made sure everything went as smoothly as possible throughout the entire process. From carefully packing up my belongings, demolishing and repairing all the damaged areas, to restoring everything back to normal (actually way better than before) I truly couldn't have asked for more. They were there for me during one of the most stressful times in my life in a way I never could have imagined. A special thank you to the project manager for being so understanding, reliable, and supportive every step of the way. I truly appreciate all of the hard work, communication, and care that went into restoring my home.

I strongly caution anyone considering 702 Resto Guys. My experience was not only disappointing, but…read moredeeply concerning and emotionally distressing for my family. This company was recommended to us by Legacy Plumbing, but the experience started off poorly from the beginning. In prior situations, restoration companies have arrived within an hour due to the urgency of water damage. In this case, it took approximately 30 hours for 702 Resto Guys to come out. If I had not been persistent and adamant about needing someone sooner, it would have been closer to 48 hours because the technician was reportedly out of town. Given the urgency of water mitigation, that delay was unacceptable, and in my opinion, they should not have been recommended in the first place. From the beginning, I clearly stated multiple times that I believed the issue was a pinhole leak based on prior experience with plumbing issues in my home. Instead of properly investigating, I was told the damage was coming from a flooded bathroom and warned about potential mold and extensive structural damage. I felt pressured and alarmed into approving major demolition under the belief that my bathroom and ceiling would require full restoration. They proceeded to remove far more drywall than necessary -- approximately three to four feet more than needed -- claiming it was wet. The demolition was extremely messy. Cuts were uneven and unprofessional, and they did not properly seal off the work area. Even when drying equipment and an air scrubber were placed, the area was not properly contained. That lack of containment during demolition and drying is not only unprofessional -- it raises safety concerns. After tearing everything apart, they then admitted it was not a bathroom issue at all. It was simply a pinhole leak -- exactly what I had said from the start. By that point, significant and unnecessary damage had already been done. During a conversation with the owner, Kevin, he stated that he could "make it look like" the damage came from the bathroom. That comment made me extremely uncomfortable, as it implied misrepresenting the source of damage to my insurance company. I had no interest in anything dishonest. I simply wanted accountability and for the company to take responsibility for the unnecessary demolition and damage caused. I requested photos of the alleged damage and moisture findings, but they have refused to provide them. However, I do have security camera footage from inside my home that captured the verbal conversation. Additionally, during demolition, they lost the sensors to my alarm system while tearing down the door framework -- creating yet another unexpected and costly repair. Kevin later stated that he would have the damage fixed and make things right. He told me he would put the agreement in writing via email so we could resolve the issue and move forward. He never followed through. I obtained a quote to repair the additional damage, and it will cost thousands. Despite his assurances, he has not come through with what he promised to help alleviate and fix the problem. I have also heard concerning information suggesting that positive reviews may be incentivized. While I cannot personally verify that, it raises additional concerns for me about the reliability of the company's online ratings. Because I was initially told this was extensive bathroom damage, I agreed to move forward assuming I would need to file an insurance claim and pay my $2,000 deductible. I am now left with additional damage, higher repair costs, and unnecessary stress -- all from what turned out to be a simple pinhole leak. This entire situation has caused significant anxiety and stress for my family. What should have been a straightforward repair turned into an overwhelming and traumatic experience. Homeowners rely on restoration companies for honesty, professionalism, and accurate assessments during stressful situations. Unfortunately, that was not my experience here. I cannot recommend this company.

Absolutely terrible work. They caused more damage than the damage they were meant to repair.read more