I would strongly caution anyone considering using Imperial Restoration for water remediation services, specifically my experience dealing with Scott Gamble. After discovering a leak in my kitchen that caused plywood damage and warping, I asked my plumber for a recommendation for water cleanup/remediation. I was referred to Imperial Restoration, and from the beginning Scott Gamble was extremely persistent and pressured me into acting immediately. He repeatedly emphasized the urgency, warned me about mold, placed a blower in the home, and strongly pushed me to open an insurance claim, assuring me the damage should be covered. Because of his persistence, I contacted my insurance company and asked whether they could begin mitigation work while the claim was being reviewed. Based on the information and photos Scott already submitted to insurance, I was told they could proceed. Work started on May 6 and was finished by May 8. Here are my concerns: * No written estimate was provided before work began. * I did not receive clear pricing upfront before authorizing work. * I felt pressured into making quick decisions out of fear of mold and further damage. * Scott repeatedly pushed me to pressure my insurance adjuster for approvals and communication. * The company left my kitchen in disarray, including tarps and debris. * I specifically asked whether they would also restore/replace the damaged cabinets and kitchen components, and was told they had "a contractor" for that instead of handling it directly. Ultimately, my homeowners insurance denied the claim, stating the damage appeared to be long-term and not a sudden covered loss. Now I am personally stuck with an invoice for $3,377.91 due June 1, 2026, for work that I felt rushed and pressured into approving under the belief it would likely be covered by insurance. I was also later informed that concerns had arisen regarding some of the documentation/photos that had been submitted to insurance, which made me even more uncomfortable with the entire situation. Now my elderly father is left without a functioning kitchen sink, garbage disposal, or dishwasher, and this entire experience has created tremendous stress for our family. My advice to anyone dealing with water damage: Please get multiple opinions and multiple estimates before authorizing work. Do not let fear tactics or pressure rush you into making decisions. Ask for everything in writing before any work starts, including estimates, scope of work, billing expectations, and insurance responsibilities. I regret not slowing down and getting second and third opinions first. read more

Imperial Restoration - Not $3k worth of work - Damage Restoration Near Me - Las Vegas, Nevada

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Honestly, I wish I never met Daniel and his son. LOL. Just kidding. They were awesome. Daniel was referred to me by Alpha Plumbing (the company my home warranty hooked me up with). He came out right away and even waited for the insurance adjuster to show up before doing any work. Once the Xactimate was agreed upon, he tore out the damaged drywall, checked for mold, and set up the drying equipment. He even swung by on a Sunday to pick it all up. Talk about service. He also connected me with Pro Restoration to handle the repair work, which made the whole process way easier. While we were waiting for the adjuster (who was, of course, late), Daniel and I got to talking about food. I told him I missed Raffi's in Glendale (I was born and raised in Glendale), and he immediately put me onto Shish Kabab House here in Vegas. Solid recommendation... but nobody is better than Raffi's. Here's the thing. I didn't even know there was a big Armenian community in Las Vegas. Daniel told me there are two Armenian churches. I guess it make sense since Jerry Tarkanian, the legendary UNLV coach was Armenian and did you know Andre Agassi who lives with in Summerlin is half Armenian and his full last name was originally Agassian? Bottom line: Daniel and his son were professional, friendly, and just solid people. If my water heater disaster had a silver lining, it was meeting them. However, I did tell him, I never wanted to see him again. LOL. read more

Imperial Restoration - Damage Restoration Near Me - Las Vegas, Nevada

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I had a hidden water leak, and Excellence Plumbing with my First American Home Warranty came out. They referred me to Imperial Restoration, because of water damage in my condo. It was my first experience with this type of claim, and Scott assisted me in opening a claim with my insurance company. He and his assistant were very neat and organized. Scott kept in touch with me, and promptly returned my texts. It seemed rushed because I was in a bit of a shock; but after seeing the damage they uncovered, I realize time was of the essence. I would not hesitate in recommending Scott and Imperial Restoration. read more

We had a great experience working with Imperial Restoration. They were able to offer a same-day consultation, which immediately put us at ease during a stressful situation. We had the pleasure of working with Scott, who was incredibly helpful throughout the entire process. He guided us through setting up our insurance claim, communicated directly with the adjuster, and kept us regularly informed every step of the way. While we waited for updates from insurance, he frequently checked in on the damaged area and made sure nothing was overlooked. Scott was professional, honest, and very transparent about what to expect, which we truly appreciated. He also connected us with a contractor to complete the project, making the process feel seamless. Overall, we were very impressed with the level of professionalism, communication, and thoroughness. Highly recommend! read more

Quick response time and free quote/estimate. Alpha plumbing referred us to have an evaluation for whether a leak was present from stains appearing on our ceiling. They evaluated all the potential causes, checking for leak and using their infrared scanner as well. We initially thought they were just coming to cut a hole in the drywall to allow the plumber to assess. They were honest, could have cut the hole and charged us for it but instead told us they thought it was external splatter most likely and to monitor for any changes. Honest company, would definitely recommend! read more

I recently had water damage to my townhouse. I greatly appreciate Imperial Restoration providing me with an estimate and gave me valuable information with the next steps. They were very thorough investigating what caused the damage, cleaning, and stripping the damaged area. Imperial Restoration will be the first and last company I would need for any similar event. read more

After a sudden water issue in our home, our plumber recommended Imperial Restoration to begin mitigation. Their team called shortly thereafter and were on site in less than an hour. They were able to get into the drywall and find the source of the leak. They efficiently set up their fans and dehumidifiers to ward off any more moisture and mold. They came back several times (even on a holiday) to check on moisture levels and to better prep the area for restoration. Each team member was friendly, respectful, and straight-forward. I don't hope for any more water issues, but I'll recommend Imperial to others, for sure. read more

For an awful situation I was very fortunate have Scott and his team from Imperial. My hot water heater cracked and I have major water damage. They came immediately when I called and went right to work. Communication with Scott was great, they were very considerate of my property. Kept me informed daily as to how the clean up was going. After 1 week the property is dried up and ready for the renovation. They did a great job cleaning up before they left. Would definitely recommend. read more

Scott and his crew came out regarding the water damage in my home, and he was very explanatory about how everything was going to work. He was supportive, professional, and genuinely caring throughout the process. Even after they completed their part of the job, he continued to check in to see how things were going and even provided me with a contractor so I could have an idea of how to rebuild my restrooms. He and his crew were amazing, and I would absolutely recommend this company. read more

Scott, was as always very efficient and truthful!! He was very helpful and calming - always reassuring us that everything will work out with our kitchen leak. There are so many dishonest people but you can trust that Scott and his team will do their best, always! Great job Scott! Imperial Restoration is blessed to have you on their team! read more

We had a leak under our sink in the kitchen. Imperial was recommended by the plumber. They showed up and took advantage of my wife and brought in fans and a humidifier without explaining everything. After a day or so when I found out the bill was already $1000 I had the remove the equipment. They said they would file a claim with insurance and not charge me. Insurance paid out their $1000 and I immediately started to receive Lien notice paperwork almost daily, without any notice. These guys take advantage of situations and then harass you without a courtesy call. They should be ashamed. Find another service. read more

Scott with imperial made a stressful situation bearable, very helpful, friendly, and professional.

We had a pipe leak in one of our bathrooms that caused serious damage. The whole process to fix everything seemed overwhelming but Scott over at Imperial Restoration really took the reins and made an otherwise horrible situation seamless. He conducted himself with so much professionalism and excellent communication. We are forever grateful for Scott and Sonny. If you ever find yourself in this situation, use them!! Thank you guys. read more

Scott was a huge help with our leak in the kitchen. This was the first time I had ever dealt with water damage and it helped so much to have nice, friendly, professional people working on this issue. They immediately started mitigating damage and were in daily communication with me until the project was complete. Highly recommended!! read more

We recently experienced a water leak inside a wall. The leak was caused by a failed SharkBite fitting. Our plumber recommended Imperial Restoration. Imperial Restoration responded within 1 hour and were onsite within 2 hours. Imperial Restoration coordinated mitigation with our homeowner's policy and started mitigation immediately. Scott G was our contact. Scott was excellent with communication and explaining the mitigation process. Scott also gave us daily updates for 9 days. We give Imperial Restoration, 5 Stars and 2 Thumbs Up! The mitigation costs were handled directly by our insurance carrier. Scott explained this to us during the 1st visit. Caution, don't let your plumber use SharkBite fittings. ProPress compression only! read more

Scott and his coworker were so thorough and kind and were super helpful to my elderly mother and on a sperate occasion my father the month before at a different location. (What's the chances?) They just don't make employees like that anymore. Priceless. Even after they left they were still there to help. Amazing thank you kindly. Leilani Matt, Maria Matt and Clyde Matt. read more

Scott, and his team were highly efficient, competent, knowledgeable, very friendly, and did a magnificent job to commence repair of the water leak in our home. Kudos to the Imperial Restoration company. We thank and highly recommend them for their services. read more

Imperial Restoration was recommended to me through a plumbing company after I had a leak under my kitchen sink that caused water damage. They were able to come to my house same day and place fans and dehumidifiers to start drying things out. In the process they also found mold, and started isolating and treating it right away to ensure my house was safe to stay in. Every one from the company I encountered was kind and answered all of my many questions. Danny even helped me file my insurance claim because I had never done it before. They are extremely trustworthy, quick and were very kind to me in this stressful situation. I would highly recommend this company!!! read more

Imperial Restoration - Mold isolation tent - Damage Restoration Near Me - Las Vegas, Nevada

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Very professional, informative, discrete, and efficient. They know what they are doing. Their eyeball $ estimate of the water damage in my house was spot on! They know how to work with insurance companies. Glad we were referred to Imperial Restoration! read more

We used this company after major water damage in our condo. Scott was the main person who was wonderful in keeping us informed as to the progress as well as great with working with the insurance company. I highly recommend them. read more

Quick response, very pleasant crew, respectful, worked efficiently, cleaned up work area, made sure issues were resolved. Daniel was easy to communicate/work with, as were Scott and the other team members. read more

I had a supply line break and it flooded my house, the plumbing company put me in contact with Imperial Restoration. Scott came out and assessed the damage and put in the appropriate machines and calmed my nerves while I was having a meltdown. Scott also help me with my insurance claim. He and the company was so helpful, answered all my questions, Their packing company was great too. I recommending Imperial Restoration, they where on top of everything, and iI'm so grateful for their professionalism read more

I had some water damage in my hallway and laundry nook due to a plumbing leak. These guys came in and did a fantastic job! Specifically Scott and Matt were professional and personable, they made absolutely sure that I knew the exact steps of what was and what was going to happen during this process. These guys are fantastic and I would recommend them one hundred percent! read more

BEWARE***Do not use this company they are price gaugers first of all we did not call this company they were referred to us from the plumbing company sent out to us.. they charged us $700 just for cutting a 2x3 hole in the ceiling and said that was the cost just for "access" what a rip off ! They did nothing! But cut a hole and run a humidifier they did not clean anything. The owner dan or whatever his name is..is a fast talker! He said the money we paid was a "deposit " he wanted $3,400 for nothing! He said there was mold! A small tiny portion had mold on the drywall and all that needed to be done was to cut that drywall out. We did not move forward with this company and hired a better restoration company who actually tried to help us and charged less than $700 for access! read more

Very informative and easy to work with and explained what remediation of water heater foundation .

They were very courteous and prompt. Did a very good job and did what they said were going to do. Our insurance lady was also very impressed when they meet! I would definatly recommend them to anyone that has water damage in their Home. Thanks to Scott and Harold and of course Daniel. read more

What an amazing company! They all showed their professionalism from day one to the last day. I really recommend this company with any problems you have with water damage. Daniel was great explaining the process from beginning to end. Thank you Daniel. read more

Imperial charged me $1400.00 for simply running a humidifier and taking pictures of damage. My insurance company paid them but noted that the charges were extremely excessive. I agree. read more