I wanted to write a review about my experience with AFR. Sadly, my office experienced flooding due to an upstairs leak. I initially called another company and received a quote, but a friend of mine recommended AFR, so I decided to give them a call as well. I'll be honest -- I'm pretty skeptical these days because customer service in general has become pretty lackluster. That said, I can confidently say the customer service from AFR was excellent from start to finish. One thing I appreciated immediately was their willingness to work with me after finding out my USAA homeowners insurance would not be covering the damages. Since I was paying out of pocket, that mattered a lot to me, and they treated me fairly throughout the process. That was the first sign to me that this was probably going to be a good company to work with. Once the quotes came in, what really made AFR stand out compared to the competitor was the thoroughness and detail in their estimate and scope of work. I'm admittedly pretty OCD and detail-oriented, so I appreciated how clearly everything was broken down and explained. After speaking with Karen, we moved forward and scheduled the work. Anthony, who I would consider the lead on the project, was excellent throughout the entire process. His communication skills and responsiveness to texts and questions were outstanding. He showed up every day without fail and always maintained a professional attitude. When the crew arrived, Xavier and Sergei handled the demolition and mitigation work. The first thing I noticed was how well they prepped and protected the area before starting. Honestly, it was above and beyond what I expected. Any concerns or considerations I had were immediately addressed without complaint, although the reality is I barely had to say anything because their preparation and professionalism spoke for themselves. Since I had concerns about mold and mitigation, I paid very close attention to the process, and I was genuinely impressed with the level of care and diligence they showed. They documented everything thoroughly with photos and videos, kept the area extremely clean, and were meticulous with the work being performed. Anthony also consistently checked in throughout the project to make sure everything was progressing properly. Toward the end of the process, Jose handled the reconstruction work, including drywall, fiberglass, mudding, and texturing. He also did an excellent job, and the finished product came out great. Overall, I'm extremely impressed with AFR from top to bottom. Good customer service is hard to find nowadays, and this company exceeded my expectations. Hopefully I never need to call them again because that would mean I have another leak -- but if I ever do, I would not hesitate for a second to use AFR again. Thank you AFR, Anthony, Xavier, Sergei and Jose for a job well done. read more

I ordered cabinets for my laundry room on line, then needed someone to install them. I went on Houzz.com to get some recommendations and AFR was one of two companies I interviewed for the job as I was just moving back to Las Vegas and didn't know who to contact after I went through the usual "I know a guy" and "I have a friend" responses from family and friends. Not only did AFR beat the other company on price, but they gave me a fully broken down estimate that showed me what each part of the project would cost, including overhead, which the other company would not do. I appreciated the transparency they exhibited both before and during the process and could not be happier with the outcome. Beside the finished product, the people that worked on the project were equally outstanding. First, Karen answering the phone is awesome! You have no idea what a great first impression the person answering the phone can make, and Karen is clearly one of the best. I don't know what her title is within the company, but whatever it is, Karen absolutely created the environment that made me want to work with AFR. During my design appointment, J. Johnson (the President and Chief Designer) and Jake (Master Carpenter) came out to look at the space and the materials that I had purchased. They assured me they had everything they needed to get me an accurate estimate and proposal. As I indicated before, the estimate was thorough and answered all my questions and concerns. There were no surprises at the end of the project with no cost overruns. I could not have asked for better. On construction day, Jake, Caleb, and Thai showed up on time and ready to work. I was very impressed with how quickly they got the cabinets installed in a relatively small space, along with all the trim and cabinet pulls. They cleaned up throughout the process and my house looked great afterwards. I worked with Manny (who was awesome) to build them template for the countertops, and to select the counter material sink and faucet. Not long after, Manny showed up with Roberto and Abel to get the countertops installed and the plumbing connected. During this installation, Louie Roman, the General Manager, showed up to check on progress and to make sure I was satisfied with the work. I had Manny come back out to work on the sink as it was manufactured with a sharp edge, and Caleb came out to do some touchup painting on the cabinets once I got paint from the manufacturer. On other projects, I have had people come out to do a touch and they do crappy work because they have already been paid. Not Caleb! He spent the time necessary to insure the job was completed properly. A couple of spots on the walls were repaired and repainted along with any small issues with the cabinets themselves. Truly an outstanding job from start to finish. Bottom line: AFR was outstanding to work with and I cannot thank them enough for the excellent work they did on my laundry room. read more

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Choose another company if you can. The worker will s xually harass you and storm out when you mention a chip in your sink. They'll also let your water stay on while they're working on drying out a flood, obviously causing it to continue to leak but they'll charge you for the entire time. Then they will sue you when you try to ask for help and explain the situation. That's what happened to me anyway a few years ago. Just saw some old paperwork and thought I'd tell potential clients. Edited to add: this was back in 2017 and they have since changed technicians, and no longer s xually harass clients. read more

Absolute Flood Response - 2017 - Damage Restoration Near Me - Las Vegas, Nevada

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AFR helped find a water leak that was coming from our HVAC drainage pipe in the attic. We had them out several times in the past month for discovery, cleaning, and build back work. Xavier, Frank, and Edwin were our primary contacts and all were great. Prompt, polite, professional, and very respectful of our property. Would highly recommend AFR if you need work done at the house. Thank you team. read more

I'm very impressed with Absolute Flood Response. We had a leak in our ceiling and some dry wall that needed to be removed. Josh and Pete were very thorough and friendly and honestly left our place cleaner than they found it. Highly recommend! read more

From start to finish, working with AFR was a breeze. We all hope that nothing will ever go wrong in our homes, but when you see water in the house, call AFR immediately and they'll take it from there! They made a really hard situation as easy as it possibly could have been. They were quick to respond. They were respectful of our home. They were clean and tidy. They were sweet with our kids who were home while they worked. The office staff was extremely knowledgeable and responsive. Insurance companies are going to try and deny and underpay at every turn ... AFR is the partner that we didn't know we needed to get our house taken care of and to get what we deserved from the insurance company. I could go on and on about the employees, because they were all great. Some of the standouts: Izamar and Karen at the office. When you call the office, you will hear from one of them, and they are very careful and thorough in their work. Never left me hanging. Explained things well. Excellent. Louie and Anthony on the project management side were super helpful and careful to take care of every issue that we saw. And they guarantee their work so if anything shifts, we are covered! A couple other employees who stood out were Joshua, Octavio, Jose, and Edwin. They were all great at the work they performed, and even though the house was a "construction zone" while they got everything done ... it was tidy and neat and they did the best they could to give us a great experience. When you see water in your house, call AFR immediately! read more

We ended up having some water damage done to our home and luckily, I found AFR! They have literally, been nothing but amazing! Beth, the owner, made sure that I had her contact info in the event any issues came up. She would call in just to check on us and make sure the project was going good. And Karen from the office...sooooo many great things to say about her! Our insurance made things difficult in getting our house repairs done in a timely manner. For something that could've been fixed in a month, ended up taking almost 5 months because insurance was just ridiculous. But Karen, she made sure to call the insurance adjuster every day until she got in contact with someone. Unfortunately, the insurance adjuster became impossible to deal with but Karen stood her ground and fought for my family and our home and insured we got our home repaired as soon as possible. She is a God send! I have experienced nothing but kindness, compassion and professionalism from this company and I couldn't be happier! I will definitely be recommending them to everyone! Thank you again AFR team for everything. We appreciate you guys so much! read more

I came home from work after being gone for five hours, and my entire lower floor flooded. This is a large five bedroom house. Water was seeping under the walls into the garage and onto the street. Rugs and carpets, soft, and some of my recording studio equipment damage . We googled the best flood response team in Vegas at 345 AM and emergency and we weren't let down. Josh showed up very quickly and assessed the damage, calmed us down and started pumping right away. These guys know what they are doing...came in clutch. Thank you, Josh Juan and Ashley... We got down to brass tacks right away, and I think we saved all of damage What a night read more

Xavier and Jesse acted very professionally and completed a thorough job when we experienced water damage from a leaking HVAC line. Would recommend. read more

Angle worked seamlessly with Edwin & Frank on getting my home ready for flooring. Great crew today today! I appreciate their hard work! Hope they can continue to help turn my house back to a home!!! Karyn read more

The service required for clearing out dry wall after a leak was promptly completed by our aids. Pete & Josh were super respectful, fast, and fun people to have work at our place. While service was done with our home warranty, I'd work with them again in the future if we had to pay. read more

My rental house got flooded @1:30 AM, we called this company and got hold of Karen who is an amazing lady, help us so much, calm our nerves and let us know that help will be on the way. After an hour her crews showed up to mitigate the issue. Fast forward a month after the incident she is still helping us and true to her word she did. I can't express how much gratitude I have for her and her crew. Josh and crew who helped us on the early stages thank you. Would I recommend this company in the near future absolutely. read more

I live in Florida and my rental condo in Las Vegas flooded. The HOA highly recommended Absolute Flood Response for the problem. There aren't enough praises to bestow on Beth's woman owned company. She obviously hires only the best people. Izzy was the always pleasant and helpful voice on the phone no matter how many times I called and there were many. Karen is absolutely amazing! She expertly handled everything for me (as I had two surgeries during this time) with my insurance company while mitigation and restoration was going on. She even expedited the repairs so my tenant could get back to normal as quickly as possible. Karen was always patient and kind and professional with me. My insurance company was extremely difficult to work with but she submitted everything needed and answered all the requests until the claim was paid. Manny and Josh on the Reconstruction side where also wonderful. They called me when they were on their way and at the end of the day with a progress report. Thank you Karen and everyone at AFR. read more

AFR was prompt and thorough in the remediation of water damage. Thank you to the team: Xavier, Raul, Edwin, Chris, and Frank. The team was always courteous and respectful. read more

Karen provided great customer service throughout the water mitigation and restoration process! I have had nothing but excellent customer service from her. She is very knowledgeable and kept me informed regarding the coverage and payment from my insurance company. She was an exceptional liaison throughout the process! Highly recommend them!!! read more

They responded quickly! Josh-Jesse and Juan were amazing. Work space perfect size so people could still fit by. Worked fast and most of all spotless when they left. Turned a terrible day into a great day by getting it going and done same day. Thanks again fellas Jason Giambi read more

Xavier and Jessie were the best I would give them a ten and recommend them to anybody they were polite and very nice also did a fantastic job on tear and cleaned up ver well read more

Always ready and willing to be if assistance. Their employees are polite and knowledgeable. All of their work is done to the highest standard. Would not hesitate to recommend them for all of your needs. read more

Josh & Jacob are very professional and know there craft in and out. If they hadn't of had them come out as soon as we did, no telling how much more damage the found pin hole leak would have caused. read more

Awesome honorable service and professionalism by Josh, Umaryon, Ronnie and Xavier. It felt great to know the we were covered and had our best interest the whole time. Good looking out. read more

This is a dishonest, predatory company. Read the other negative reviews and you'll see a pattern of lies, intimidation, and other bad business practices. I had a plumber come out because I had noticed some minor water damage on a garage wall next to where the tankless water heater was hung. I had already opened up a nice 3'x3' area so the plumber could see the issue. Once I had his estimate I asked him what the next steps would be after his repair was finished. He mentioned he had worked with Absolute Flood Response and that he'd call them to come out and give me an estimate as they did both remediation and had a construction company to fix the drywall. The plumber called them and later that evening two guys showed up from Absolute Flood Response. I had already filed an insurance claim before I realized my home deductible was so high, and I explained to the workers that without knowing what the job was going to cost, I didn't know if it was going to come out of my pocket, or be an insurance claim, so I needed an estimate. There was no emergency, there was no flood, matter of fact the amount of water present on the floor wouldn't have filled a thimble. So they showed me the work authorization that they needed signed to be able to give me an estimate, and the work authorization clearly stated that no work would be performed until I had received and accepted an estimate. Once I signed, they widened out the large cut in the drywall I had already made and I was told someone would be in contact the next day. They literally spent 15 minutes widening out my cut. The next day a field supervisor showed up, took a look at the job and said he'd have an estimate to me later that day. I received the estimate, and comparing it to the other estimates I received that same day, I chose to go with another company. The harassing phone calls from Absolute Flood began shortly after that. They were demanding to be paid for the "work" they performed. I was like, "what work???". They never said there would be a cost to give an estimate, and the other companies charged nothing to provide an estimate. Their position is that there was an emergency for an after-hours service call and they performed demolition and clean up. Ahhhhh, no! I told them that I understood that any "work" they performed was so that they could provide me with an estimate, which is exactly what their work authorization says. Dealing with these people has been pointless. They issue threats, saying their going to lien your property adding $800 or more to the bill for the lien costs. The office folks at Absolute Flood Response are world-class liars. They invent stories to fit their narrative, disregarding facts or even what their work authorizations say. Bottom line, understand that when you let a company like this onto your property, and they so much as sweep the floor, you just opened yourself up to an invoice of an unknown amount, which they will get paid by plain old intimidation or by the improper use of the lien system. I was forced to pay them $795 to avoid having a lien filed (and that additional expense), but I demanded the return of those funds since I never authorized any work, just an estimate. They made up a story and based on their made up story they are refusing to refund me. So, I am now off to small claims court to tell this story to the court and see what the court says. I hope my story will save others from the same hassle I ended up dealing with from Absolute Flood Response. read more

Great service, we had a water leak and Absolute Flood Response fixed it. They were respectful to us and our home. Ronnie T was one of the technicians who responded and was truly helpful. He covered our wood floors and used covers on his shoes to protect our floors, I appreciated that. read more

Joshua and Xavier are a great representative of this company and has great customer service and would recommend them at any jobsite. They leave the jobsite clean and they are very respectful. Joe G read more

Josh and Jesse did a great job at discovering a problem in the master bathroom and then helped us out with contacting and opening a claim with the insurance company. read more

Octavio and Abel provided 5 Star service today while taping, spackling and texturing wallboard. They protected the surrounding surfaces and cleaned up the area before leaving. They also communicated what they did, what was next and when they would return. Great job! read more

It started off very badly as they cut a hold in my ceiling when there was already a designated crawl space opening. No water damage was found, my personal AC guy also went through the crawl space and walked to where they cut the hole and told me he found no water damage. However, it ended very well as their repair guy, Edwin, was wonderful! He did beautiful work patching the unnecessary hole, and painting it. He was very clean and thorough and polite. Ask for Edwin if you ever need anything fixed, and ask for Gabriel instead of Juan as a project manager. He has good customer service skills, unlike Juan who never looked at me in the eye, or even said, "hello" or "goodbye". read more

Jesus did a great job at my house! Clean and professional. Hopefully we don't have to use them again but wouuld call them again if needed! read more

Excellent and timely remediation. Very friendly and thorough explanations, by office coordinator Sunshine, with very agreeable clarification of all procedures and payments. Also project manager Gabriel was efficient and very punctual, hence,I would definitely use this company again.. read more

We call in the morning because a liking in the shawer. After 2 hours they came to my home and Dominic Mendiola and Juan Buendia they find out the problem and started to work very professional. read more

I am writing another review due to my first review not being published. I have had this company do work at my house multiple times and cannot say enough about the quality of work they provided. I had a flood most recently and they arrived onsite within 30 minutes of my calling (after hours) and identified the cause and actually found that our spare room had been flooded, which if had not been found would have ruined most of the furniture in the room. (thank you to Tristian, Anthony and Ronnie for taking care of our home) These guys treated our home like it was theirs! The also remodeled our laundry room- wow we are so impressed with the work. thank you to Roberto, Actavio, and Hector for the great work. Raub was a supervisor and was on site each day making sure our needs were met. I would recommend this company anytime and if I need any further work-We will be call Absolute Flood Response!!! read more

Absolute Flood Response was called out to our home by our builder after evidence of water damage was discovered by our home inspector. Ronnie and Oscar did a great job opening up the walls, cleaning up the debris and sealing up the area until the plumber can get here to assess the issue. Thankfully, no mold issue. We would highly recommend Absolute Flood Response if you should need their services. read more

We were wanting to have some work done to our house. I found AFR and I am so glad I did. The quote they gave was the same as we had gotten from a few other places. The big difference was they could do all of the work and not just part of it. The others would only do part of what we were wanting, but not the whole project. Robert was the main person we dealt with. He was always available for any concerns we had and also made sure things ran smoothly. Roberto, Hector, Tavo, Jose and Jesus did outstanding work. They went above and beyond to make sure their part of the job was done in a professional way. Mario did the work for the new shower and he did an outstanding job. His attention to detail really shows, he is a true artist when it comes to doing tile! We had to have a new kitchen island installed. Jake and Caleb built a beautiful piece of cabinetry. Due to some unexpected hidden water damage, insurance got involved. Karen in the office was a life saver. She was able to get picture and proof of damage to the insurance. She also listen to my general frustration with the insurance. I love the new vinyl floors and the new shower is beyond my expectations. I highly recommend AFR. read more

Absolute Flood Response has done a great job in addressing our water damage issues. Roberto and Mario are professional and do quality work! Highly recommended! read more

Dominic and Xavier are amazing! I couldn't believe how they could completely drain and dry out our home in only 24 hours!

I would not hire this company they are not loyal to the customer they are loyal to the builders in hopes of getting more business with them. I spoke with the owner and asked if there is a conflict of interest with the builder and she stated there is not at all and asked me to share all my info and make an appointment to come evaluate damage. After not showing up for the appointment with no notice I called to see what is happening and the office manager said they will not be coming out since there is a conflict of interest with the builder which came as a complete shock to me. Almost as if she wanted to get all my info to share with the builder or why else say there is no conflict of interest. read more

My bathroom ceiling collapsed overnight due to a slow leak in my hot water pipe. The plumber who fixed the leak referred me to AFR for the remediation, dry wall repair and construction work. They were so responsive, showing up within an hour and explaining everything step by step. Their office also called me daily to make sure I understood everything, was satisfied with the progress and to help coordinate my insurance claim. Kudos to the technician Dominic (sorry don't have last name) and Ronnie Thomas who are hard workers, always on time and so very respectful. read more

I highly recommend Absolute Flood response. the techs are amazing. The office staff are very helpful and professional.. read more

Absolute Flood Response - awesome staff. I highly recommend Absolute Flood response. the techs are amazing. The office staff are very helpful and professional.. - Damage Restoration Near Me - Las Vegas, Nevada

Jesus and Juan came today to correct my dryer vent problem. This is the 3rd time someone has been here for this problem. No one did the work they did today. They seemed very through with their procedure and worked very diligently to try and correct my problem. Thank you and hopefully this solved my problem. read more

Hello my name is Cathy I would like to complement the technician Jesus who came to my home to do a wall repair the work done was excellent Jesus made it obvious he enjoys doing his job. read more

Very professional and overall a great service! Jesus was very friendly and was willing to answer questions and walk me through the process.