1. Minalya

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Minalya

5.0 (2 reviews)
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Insurance Restoration Services - Removal of the affected area...

Insurance Restoration Services

(221 reviews)

Fire Restoration Services…read more I had a small kitchen fire and wanted to procure fire restoration services to take care of any soot and smoke damage. Any visible damage was mostly contained within kitchen area. I looked up local companies on Yelp and decided to get a free quote from Independent Restoration Services. They came out the next day to check out the place, provided a quote within a few hours, and were then able to start the next day after obtaining work authorization. I placed my trust in them based on their reviews across Yelp, Google, and FB. At first I was a bet skeptical due to only one person making it out on the first day, which was due to a combination of scheduling issues , others being called onto different sites/projects, and overall just being a small team. But in the end they still finished on schedule as initially estimated, despite having less manpower than I had expected. They were thorough with the restoration - my place was just as clean as before, and in some places even cleaner. They kept me assured throughout the whole process and answered any questions and concerns I had. There was a misunderstanding on my end where I thought they would also clean the air ducts, but since that is not something they provide, they offered to go 50/50 on subcontracting a duct cleaner. And at the end, they agreed the initial quoted estimated cost seemed a bit too high, so they were willing to adjust the final bill downwards. Overall they provided quality cleaning and restoration services, were flexible to work with, and did not seem like they were out to get my money. I hope I'll never need them again, but I can recommend them for anyone who needs fire restoration services. Thank you Charlie, Miguel, Brandon, Billy, Batt/Edgar, and Christoph.

I requested service for an insurance claim after water damage in the kitchen. IRS connected me to a…read morecontractor named Bobby and I have to say I'm sorely disappointed in the quality of work that was performed. The flooring was poorly done and we had to make them come back multiple times to fix issues. They installed the bathroom sink back in crooked and didn't paint the wall afterwards, because the sink wasn't in the same spot. Save yourself the headache and go with a different company

ARS Flood

ARS Flood

(5 reviews)

Chris Grover and Adam were knowledgeable and customer service was five stars. These two are…read moredefinitely an asset to the company and for customers. Amazing customer service made me felt well at ease. Water damage can be scary and they provided knowledge and customer service comfort knowing that it was done right. Thank you again Chris and Adam for all you do.

I normally don't write reviews as well, but my experience with ARS (American Restoration Services)…read morein Las Vegas was serious enough that I believe homeowners should know what happened to me and seems others have had same experience from prior posts. I was referred by ARS by a plumber (used by my homewarranty company). ARS represented that they would manage the process from end to end with my insurance company on Remediation work on my property and that I would be responsible only for the amount ultimately agreed upon with insurance. That representation was a major reason I hired them. ARS handled the remediation work and referred me to a reconstruction company they had worked with previously. My insurance company issued two separate checks--one for remediation and one specifically for reconstruction. ARS initially billed me nearly twice the total amount of those checks and tried to strong arm me that "it was part of the contract". When I questioned the bill, Fred, the ARS representative, acknowledged it was a billing error and said it would be corrected, while also mentioning that similar situations had occurred before and was an oversight on billing department. ARS did not clearly explain to me that the second insurance check was specifically for reconstruction. Trusting ARS to handle the process properly, I paid both checks to ARS in good faith, believing the reconstruction funds would be passed along to the reconstruction company THEY referred me to and THEY had worked with on previous projects. Once I discovered the issue, I repeatedly contacted Fred and ARS billing and requested that the reconstruction funds either be paid to the reconstruction company or returned to me so I can pay. My insurance company provided written documentation confirming that the second check was for RECONSTRUCTION--not remediation. Despite providing that documentation and numerous efforts of reaching out, ARS has not returned the funds and does not respond to my calls, emails or texts. Fred subsequently provided what I found to be conflicting and confusing explanations to cover up this mistake regarding the original contract amount and its use as a starting point for negotiation with the insurance company. I was specifically reassured and told by Fred that my obligation would be LIMITED to ONLY my deductible, and I relied on that representation when I hired ARS. I am pursuing this dispute through the Nevada State Contractors Board, Nevada Attorney General, BBB, IICRC revoke or remove ARS certification and other appropriate channels to seek clarification and resolution regarding the disputed funds. MY ADVICE TO HOMEOWNERS Based on my experience, I would not recommend ARS for remediation work due to their deceptive trade practices. This review describes my personal experience and is based on documentation I received from my insurance company..

Minalya - publicadjusters - Updated October 2026

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