One star for a good job by the mediation team, zero stars for the restoration people. Referred to as "technicians" by the company. They speak virtually none, to very little english. They could not understand what we wanted done and how to do it. Claims to be a carpenter...sorry man, but you ain't no carpenter! After mediation was completed, the technician installed and uninstalled the kitchen cabinets three times before coming close to getting it right. Total time to finish part of kitchen, small bathroom and coat closet - three months! Hell, whole houses can be done in that amount of time. They threw away existing pieces and parts and installed mismatched, wrong color, and ill fitting parts instead. All in all a nightmare to keep after them, cater to their irregular schedule, promised arrivals and work days. Beware! read more

From start to finish Pro Restoration did a terrific job restoring my water heater support pedestal which suffered water damage because of a leaking water heater. It totally looks better now than the original!! I definitely would have Pro Restoration do any future work if needed!!! read more

First, any company that lies on its website and shows a 5-star rating when it is four stars is not to be trusted. Please see my jpg's below. Yelp should look into false advertising when their ratings are involved. Let's start by telling you what "NOT" to expect if you use Pro Restoration. You will not receive honest and responsive answers to your questions from the onset. I recommend that you not rely on Pro Restoration "time" sensitive commitments that will not be adhered to. Do not expect timely callbacks, texts, or accurate communication from the only office person [that I'm aware of] named Jennifer. Don't expect to see clean or new equipment that Pro Restoration shows on its website and Yelp. You won't receive plastic protective enclosures, as shown on their website and Yelp, even if you request them. Do not expect Pro Restoration's location, even after asking employees. And, when you find Pro Restoration (it's not difficult), don't expect signage indicating their location at 2710 S Highland Dr, Las Vegas, NV 89109. Don't expect straightforward answers to your questions from anyone. Don't expect professional, clean, and pleasant workers who are helpful or transparent. Expect "not" to see the mitigation cost until weeks after you request it from Nick or Jennifer. Finally, and most importantly, don't plan on speaking with anyone who will give you their real name, such as "Nick," who I believe is "Sarkis Abgaryan," and his wife Eliza Abgaryan, who wouldn't give me her name when I repeatedly asked her when she came out from the back of OSP Plumbing after hearing my questions to the front office girls. Here is what you can expect from Pro Restoration. A company shrouded in secrecy that shows OSP Plumbing signage but no reference to Pro Restoration. Eliza Abgaryan will not give you her name and tell you that Pro Restoration is in "the back room," according to her. People like Eliza Abgaryan, who "others" say is the HR manager, office manager, co-owner, and wife of Sarkis Abgaryan, aka Nick (referenced above). There is also Hazar Abgaryan, with whom I have not determined the relationship but informed that he is the brother of Sarkis Abgaryan. Workers from OSP Plumbing, located at the OSP Plumbing address at 2710 S Highland Dr, Las Vegas, NV 89109, will tell you Pro Restoration will do an excellent job at a reasonable cost. However, they neglect to tell you both entities are owned and operated by the same people, the Abgaryan clan. You can expect the workers to tell you that you have a severe "bio-hazard level III" that requires the mitigation of Pro Restoration at a price that will make your head spin when you see the first and final invoice weeks after the mitigation has ended. Such recommendations are unethical and should require a review by the Nevada State Contractors Board. Both Pro Restoration and OSP Plumbing have licensing from the Contractors Board. *My review is ongoing. I will upload further information and pictures about Pro Restoration shortly. This company represents itself by advertising a 5-star rating from Yelp on its website. Its actual rating is four stars, while its Google rating is even lower even with the "planted reviews." Yelp should look into this kind of rating fraud. read more

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I love this company and every single person there who helped me out! I woke up one morning noticing water from upstairs shooting out of an electrical socket in my kitchen. I turned off the water line and made an emergency call to a plumber. The plumber came out and fixed the initial problem upstairs in my hallway bathroom, but showed me how water damage soaked through the bathroom flooring, the upstairs vanity, all the way downstairs through my kitchen pantry to the water socket. It was a total mess and he referred me to this company who as he explained was a One-Stop shop from start to finish. As advertised, they came in the very same day and ripped out all of the bad material, set up dehumidifiers, gave me estimates, put material on order and worked with me and my home insurance to get things back to new. Anna was wonderful, as she did all the scheduling and kept me informed of the the scope of the project and she handled all of the administrative process seamlessly. Daniel and his crew, Rami Eddie and Victor are absolute lifesavers! All were friendly, accommodating, very knowledgeable and true professionals. They were here promptly on the scheduled dates and all the repairs were completed expertly and expeditiously. I am so grateful for all of them and the hard work that they did. I highly recommend this fantastic company! read more

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A great shout out for Debi at Pro Restoration! I had some water damage in my kitchen area which needed to be fixed. I called multiple companies but they could not get me in sooner. Only Debi at Pro Restoration assured me that she will get it taken care of ASAP. She was super helpful in working with my Insurance company and kept me informed at every step. Debi sent her best technicians to my house to get the repairs done. I was very pleased by her customer service and professionalism. The repairs were done fast and I was very happy with the results. Thanks again, Debi for your kind and timely help. Just a few people like you, and the Earth is a great place to live. read more

Consumers beware, This company has more fraudulent activity, and unscrupulous billing practices than any company we've run into in Nevada We had a water heater that had a slight leak so we called them to come out. The original estimate for the work, which comprised of nothing more than replacing the water heater and the immediate wood framing around it/drywall encompassing it, was nearly $10,000. They try to get away with us by billing homeowners insurances, etc. but, most of these companies have pushed back because of their exorbitant billing. We canceled the contract upon the first day they came out, but we're billed almost $2400 for 67 minutes worth of work. Nothing was replaced, nothing was repaired and no work was performed. Stay away from these people. They are scammers and fraudulent in their business activities. I would leave less than one star as this has been the most negative experience I've had with any company ever read more

Consummate Professionals! Jacob lead a team out here and expedited the repair (water damage mitigation). They were very helpful with communicating with our home insurance to get the damage controlled and the work done ASAP!! read more

First off $800.00 to put a fan on the floor to hit the ceiling where possible water damage was, the leak I had was for about 2 mins. Dehumidifier very little air coming out- plus dirty equipment the hose they put in the sink so dirty. My Fault I didn't get a few estimates. No more trusting people especially this company. I've talked people after the fact now that its too late for my money, this whole thing was not necessary they need to get the wall open. But lets take your $800 hundred knowing its not going to work without opening the wall. How's it going to dry from the fan on the floor? Do not use this company do your research first. I wish I had. Signed, very Disappointed, read more

Everyone beware, If there was a negative rating I would rate this company a -10!!! Awful company no customer service at all. Tried to call them several times and no answer? When you get a hold of someone either the job got delayed because they guy who's supposed to be taking care of the repairs is unavailable? What kind of a company does this!! They don't even bother getting a hold of their customers to let them know about the delay. read more

I'm sure they do decent work, but in my case, they just wanted to scam me out of as much money as they could and then threaten to put a lien against my house if I didn't pay their overinflated and fabricated rates. This was an issue that involved my insurance company, so of course, they wanted to charge as much money as they could get away with, thinking the insurance company was going to write them a check. $1,600 for them to drop 2 fans and 2 humidifiers off at my house for a weekend. That's what they wanted from me for some equipment that I could've gotten from Home Depot. Yep, just it looked it up. Dri-Eaz Dehumidifer (looks identical to what they brought over) $48/day at Home Depot. My Traveler agent got involved, and made them reduce their fees to $900 because they tried to add in all this labor that never happened, safety equipment, etc. They literally dumped equipment at my house and left me in charge of turning it off and on. $900 was still too high in my opinion. Daniel (I thought was the Owner, not really sure), before I was assigned a Traveler agent, told me they would only charge me $650 at the most for a simple rental rate if the insurance did not cover it. That was a lie. I would avoid these guys if possible. If you do use them, you need to watch them and make sure they itemize everything on their invoice, or get a quote beforehand. Don't sign their form where you agree to pay costs to complete without knowing what those costs will be, because they'll just make stuff up. read more

If I could give Taniel and his team (Eddie and Sean, etc) 10 starts, I would! First, my water heater leaked at 4pm on a Monday in Mid August. OSP Plumbing responded quickly, but I knew the problem was going to be the water damage as the tank had been leaking for several hours before we knew it. That's when Pro Restoration came to the rescue. Within an hour or two of my call, these guys were at my home demoing the damaged drywall, etc. in my garage and put at least 4 fans and dehumidifiers in my laundry room, main hallway and bedroom closet. I was prepared for the worst. Honestly, I was prepared to be told everything would have to be gutted. But, Taniel said he felt confident that he would be able to save a few areas. But, probably not all. He is so nice and friendly. There is no way I even doubted that he was going to scam me. He left the fans for 3 days. He came back with a meter to check the damage. I couldn't believe it. He prevented the water from getting into the laundry room and main hallway. He even stopped the water from doing too much damage in my closet. because there was plywood behind the drywall, it only needed about 10 square inches of pain near the floor. The next step, the repair. We were put on the schedule, but told if they could get us in early, the would, Yea, right! They did! His team rebuilt the stand the heater was on painted the drywall(s), texturized the areas that needed it first and even painted the entire wall behind the heater to have it all look fresh and clean. They are responsive to calls and texts. I never got sent to voicemail! They arrive on time. They work hard. They don't make a mess and they clean up when they are done. My garage looks better than it did before the heater broke. THESE GUYS ARE AWESOME! I hope I never have to use them again. But, if the occasion arises, I will! read more

BEWARE!! This company is awful. Contacted them about mold remediation. Took them forever (3 weeks)to finish the job as there were lots of running around involved. Then, they had to come out 2x to treat the mold. Left me without a water heater for 2 weeks. When plumber was fixing leak he mentioned about a temporary hook up so we had him do it. He said they could've hooked it up on the side temporarily from day 1. Pro Restoration totally overcharged with lots of ridiculous charges that my insurance is refusing to pay. So now there's a lot of back and forth going on there. Also AFTER the job was completed I had someone from another company come over for the mold remediation estimate. I found that very fishy. Don't you do the estimate before work starts and while the job is being performed? I asked for a business card from that company but it was not a valid business. I only got a phone number for the "supervisor". Very strange! read more

Had a leak in the middle of the night,my whole laundry room was flooded. Called a couple of companies and heard a variety of explainations and pricing. Found pro restoration and gave them a call as well. Nick came over and what can I tell you he took over. I have never met a company with so much courtesy, professionalism and ability to be so flexible to there customers... Taking in fact that we have 2 young children at home and the leak was in there play room thay did a quick and amazing job, Not only on the work but also with talking and dealing with State Farm!!! So glad that I chose you and I recommend these guys at 10 stars!!! Special thanx to Daniel who was for me the project manager and had to deal with my wife and me!!! Pro restoration- you guys are the best!!!!!!! read more

Pro Restoration - General Contractors Near Me - Las Vegas, Nevada

Mike and Henry did very good job on water mitigation. But today I received an invoice that was wooping 1700$ higher that we agreed upon when I was deciding what company to hire. Nick who presented himself as a person authorised to give the total cost estimate assured me that it will be done under 2500$, instead bill listed just the total amount of $4200 with no itemization. The independent claim adjuster who did the property survey for restoration informed me that number is unreasonably high. Company got the contract because i informed my insurance carrier about estimated costs and they approved it. So practictly it was just a bait to get a customer and than overcharge for the work. Doesnt look reputable to me at all. read more

Pro Restoration - Equipment were modern, well maintained and strategically placed. It was no even single mark from very heavy hauling everywhere for 4 hours. - General Contractors Near Me - Las Vegas, Nevada

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Wrote a review 12/01/2022, then didn't hear from the company or get any estimate for two weeks, I finally called then on 12/12/2022 and 12/13/2022. Finally, got an email, but the estimate seems incomplete. Price seemed OK, but I'm going with someone else. I'm living in a disaster zone and need my condo fixed! read more

Please be careful with this company; they seem to lack integrity. If you call this company, please do yourself a favor and get a second opinion. I literally never write reviews, but I chose to do so for this company because they were trying to charge me 3x more than what the typical price was. The price they gave me was 3x higher than 3 other companies. Thank God I decided to do some research before going with pro restoration. My 2-star is simply for the lack of dishonesty, I'm not rating them on their work because I ended up going with a different company. read more

My toilet upstairs was leaking while I was out of town and when I got home, half of my upstairs and my whole gsrage was flooded. Pro Restoration came out in less than an hour, they assisted me with the whole claims process from A-Z and helped restore my house as if it never happened. I highly recommend this company! read more

This Company is ON POINT! If you dealing with a mold disaster, like me, you want someone who is polite, doesn't pressure you, always picks up your phone calls, sends a technician for estimate the same day and starts/ends on time. Pro restoration is that company- truly excellent customer service. Fast, officiant and professional. Nick ( Narek "Nick" Abgaryan) and all the members of PRO restoration -thank you for making my nightmare go away! read more

D- No Good My house was flood damaged. All floors needed replaced, dry wall repairs, entire interior painted, and new base boards. Laminate flooring and tile work looks good but paint job no good. Finish work terrible! Tried to cut corners hoping we wouldn't catch it. Left the house a mess. I won't hire these guys again nor will I recommend them. read more

Would I recommend them? Absolutely. Initially I had contracted with ERX. Our water damage started in August. After a plumbers recommendation and knowing nothing about these types of companies I went with his HIGH recommendation. I was promised by their Forman that they would come in, remediate then turn around and restore the property in about a 2 week period. The next day a crew showed up and for 3 days, tore apart doors, floors, walls and left me with a concrete floors and lots of open walls. After waiting almost 2 months for them to return to continue, I looked in yelp and found Pro Restoration. The same day I called Nick arrived at my home (last Thursday ). On Monday restoration began and today (Thursday a week later) my house is BEAUTIFUL! They did alot of work to re-floor 2 bathrooms, repair walls and a ceiling in the kitchen. I have new beautiful wood floors and now have really nice tile in my bathrooms. It's so much nicer than before. The reason ERX waited so long is because they wanted thousands of dollars more than what the insurance paid, and when the insurance refused to pay more, they kept on them and kept pushing back my Restoral date. They buffered their numbers 3000.00 too high. Nick at Pro Restoration however said that the numbers the insurance had was right on and agreed that I suffered enough and he would help me get my home back better than before. The guys at Pro Restoration are very polite, work hard and really know what they're doing. Their goal is to make you happier than you were before the damage began, and they succeeded. My home is absolutely beautiful. More than before. Thank you guys! I just wish I had chosen you first. read more

Pro Restoration - The new laminate flooring being installed on day two. They completed the entire downstairs in one day!! - General Contractors Near Me - Las Vegas, Nevada

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We discovered we had a leak in the late afternoon and after calling several different companies we found Pro Restoration. They showed up within 15 min and immediately began drying the leak. They arrived the next day to determine the source and cut open the ceiling. From that point on we worked with them for several weeks and Daniel was beyond helpful! He went above and beyond to make sure our problem was solved. He was always quick to respond and follow up with us. He was honest and provided us with a wealth of information. It is very hard to find good consistent contractors in town and I am so grateful that I found Pro Restoration and Daniel in particular. I highly recommend them! read more

This review is long overdue. Had a flood in my upstairs laundry room due to the washing machine. My home owners insurance contacted Pro Restoration and they came out the same day and gave me a quote than started working the next day. Everyone from the owner to the workers were all very nice and professional and answered any questions I had. Pro restoration made my house look like how it did before the water damage. Because of Pro Restoration I was able to sell my house. read more

Gevork and Armen are both very professional and talented, they did a wonderful job installing new tile in my bathroom, couldn't be happier! read more

Pro Restoration - Fantastic job done by Gevork and Carmen, so professional and polite. Very happy with the work they did. Would highly recommend! - General Contractors Near Me - Las Vegas, Nevada

After some initial challenges that hindered my repair, we were able to work together and come to an agreement that satisfied both parties. In all reality, upper management went above and beyond to ensure the outcome was to the consumers satisfaction. read more

Called to set up an appointment to get an estimate on flooding cleanup , and was told the tech would get back to me when he was on the way ......that was this morning . It's now 7:30 pm , I guess my money isn't as good as an insurance companies is read more

The owner Nick is fair and honest. We had an issue with an earlier contractor and he stepped in and made sure everything was set right, even though it really wasn't his problem. My family is happy with the results and would happily work with Nick and his company in the future. read more

Requested A quote for roof tile replacement but the company said that they do not do that but the best part was that the people messaged me back and told me they could give me a couple referrals. Very helpful thanks so much read more

My family has investment properties in the Las Vegas area and I was in search of a reliable restoration company to do some work after our tenants moved out. I was so happy when I came across pro restoration- they were so friendly and professional!, and got the job done in a super timely manner. I highly recommend them because they were in constant contact with me through every step of the way, definitely great as I'm out of town. I look forward to using them again and praise their great customer service!! read more

Pro restoration took care of our rental properties in Vegas so beautifully. Nick and Danny made everything so clear to me even though I was hundreds of miles away. I will definitely be recommending them to all of my friends who own properties in Vegas. THANK YOU!!!! read more

Best remediation company ever. My second floor bathroom water line bursted around midnight. I didn't know who to call to help me with my flood situation. I called a couple of companies and none didn't want to come out for my emergency. I stumbled on pro restoration and called them. Nick picked up and put me at ease, he told me he would have a crew at my house within a hour and did showed up. They help me place a call to my insurance company and billed them directly, they even recommended a highly trained plumber who was affordable to come take care of my plumbing issues. Once again I want to thank nick and his crew for their hard work and putting my house together. I hope I don't have another flood but if I do I know who to call!!! Respectfully, Elvis read more

Great work and very clean i had a water damage and these guys came out and handled it like pros. They helped me with everything & walked me throw it step by step great guys great work. read more

I had flood damage and Pro Restoration was referred by the plumber and was there right away. Pro restoration was quick to respond and set up fans right away before even getting approval for job or giving estimate. Even contacted my insurance company right away but after speaking to them, claim was denied. When he gave me quote, price seemed high but Daniel told me I was getting a better deal because he didn't itemize but all inclusive. I was going to get other estimates(did call a couple companies for estimates) but Pro restoration was the fastest and most responsive and said I wouldn't find a better price. During job asked me for some additional money for materials used in job which should have been included in price but wasn't much and most materials were not charged additional. Another leak was discovered and additional quote seemed very high so I called Servpro of Centenial Hills and his price was much lower, Pro Restoration said they would never do work for the Servpro quote because not enough profit in it. The crew was very nice and when I pointed out that something wasn't done right, he agreed and fixed it. I wish I had gotten other estimates before agreeing because I feel was over charged ( he had said I wouldn't find a better price but Servpro did give better price). After restoration was completed you could tell it had been restored as a few things were not 100% back to original look. read more

We called for a free estimate to repair water damage in a bathroom wall/floor. Nick came out and answered all of our (many, many) questions in an unhurried, professional way. He really took his time giving us a thorough evaluation of the extent of the damage, the repair options, etc. I appreciated that he didn't try to sell us on anything, and that he seemed to really know his stuff. I'd recommend him to a friend without any reservations. read more

Great company! If you want a company that is honest and ethical, this is your company! I had a bad experience with ERX Emergency Restoration and I'm happy I called for a second opinion. We had a very small leak and the other company wanted to charge us several thousands dollars to rip out our whole shower and ceiling. When we called out Pro Restoration for a second opinion they were so nice and helpful. They showed us that there was no need to rip out the shower, even gave us tips to inspect for damage ourselves to avoid charges. They didn't try to take advantage of us. Save yourself a headache and go for Pro Restoration! I will definitely use them in the future if needed and recommend to family and friends. Their honestly saved us a lot of headaches and money. Thank you guys!! read more

We had a water heater break in our rental unit (clear across the country), and the damage was enormous. Furthermore, our remediation company did not do build-back, and our insurance company required us to provide an itemized quote, which many of the other companies we looked at refused to do because they did not do the remediation. Pro Restoration had us a quote within a few days of my initial request, and were patient while working through the nearly year-long fight with the insurance company over coverage. We decided to move forward with the repair out of our own pocket, and Pro Restoration worked with us on a payment schedule that fit our (very tight) budget, and kept the project well on track start to finish, even amidst the coronavirus outbreak. Daniel was enormously communicative, keeping us up-to-date regularly with photos and reports, and providing a huge amount of input on the materials (which was helpful, given we're in Boston and this was in Las Vegas, so we didn't have the luxury of just walking into the store). The finished product is even better than we could have hoped for, and we would recommend Pro Restoration for anyone in need of restoration services! Thank you! read more

Seems nice company. Did not actually used there service so far but only got estimate for work. Office staff and nick who did estimate were nice and professional. read more

For a reliable restoration service company that is honest and delivers quality work with reasonable cost, look no further. Recently we got a water damage in our property. Nick and Pro Restoration really went over and above in meeting customer needs. The estimate was accurate, schedule was kept and communication was always super. Daniel was an outstanding project manager. He constantly kept me updated on the progress and asked for my input when there was a deviation and decision needed (for example, finding closely matched tiles). Thanks for a wonderful job delivered! read more

Pro restoration was very professional and responded very quickly, they were able to help me with all my needs. I am very happy with the service they provided and I would definitely recommend them. read more

I would highly recommend Pro Restoration. Nick came out quickly to start the process and I can't say enough good things about Cevork and Armen...they did a great job! They we're both so nice and worked so hard to make sure everything looked perfect. I would definitely use them again! read more

Pro Restoration has been professional, skilled, responsive and beyond helpful in our recent crisis with mold, water damage and repairs. They also installed beautiful new flooring! They made a difficult experience as painless as possible with their above and beyond professionalism. From Nick and Daniel's leadership and management and most specifically all the hard work of John Lohmer during the abatement and ARMAND and GEVOR went ABOVE and BEYOND in all of the repairs and beautiful flooring. I have been in las Vegas for 38 years and will be HIGHLY recommending Pro Restoration and their crew to my friends and neighbors! read more