I had a chip on my windshield a couple of days ago about the diameter of a dime. I called my…read moreinsurance to start a claim. I gave Force Auto Glass's name as my choice of repair shop. The claim was opened and my claim information was emailed to the shop.
I then called the shop within minutes. Not sure if the person who answered was the owner. I requested repair service, and he requested I send him pictures of the chip via text message. I took 2 pictures, one from inside and another from outside; the one from outside next to a dime in order to provide context. I sent the pictures, then called the shop. The same guy answered and started to give me the runaround saying, "yeah, it can be repaired, but it's best to go through Safelight," outright refusing service. I said, "I don't want to use Safelight, I see you have good reviews, so I want to use your services." He then said, "well the thing is the machine that I have to do repairs doesn't work right, I don't want to mess up your windshield." I told him, "don't worry about that, if I don't like it, my insurance will pay for the repair."
Long story short, this guy refused to repair my windshield, and immediately jumped into upsell mode, saying: "I can replace your windshield." I had explained to him twice that my insurance wants me to repair the windshield, and if it isn't to my liking, they will pay to replace it; either way, he's getting paid.
I had a similar experience from another glass shop. I believe the reason is my car make and model. It's a BMW. Seems to be a thing in the auto glass repair/replacement industry: when they find out the car is a luxury class vehicle, they enter upsell mode, and won't do the repair, because the profit margins are much higher for replacement than it is for repair.
I told the guy, "just to let you know, this is going to cost you on Yelp." He started to mumble something, but by this time I had had enough, so I cut him off saying: "goodbye" and hung up.
And here's the Yelp review I promised him.
Very bad. Would not recommend.