Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

Rented a unit with one of the 50% off for the first 2 month deals and it turns out, they prorated…read moreme for the last 2 months of june and used that for the first 50% off. Totally unwilling to work with me even considering i did it online and it didnt say anything about it.

My son and I recently rented a one way truck to Las Vegas and both of us were nervous. We'd never…read moredriven a moving truck before. The man working here, Ceaser, was incredibly nice and helpful. I called my boyfriend on the phone and they spoke and went through the details. Ceaser REALLY went above and beyond to answer our questions, offer advice, he even printed out directions to the drop off location in LV. He also told us to call with any concerns while we were on the road. We walked out of there feeling soooo much better about this trip. He absolutely set the tone for our trip. Stellar customer service. Also, Thank you for your service, Ceaser

I am always treated great here. Brandie had to cut my lock as i had lost my keys. She is a great…read morehelp. I have no complaints here.

I was moving a significantly sized display hutch into my van on my own. I got stuck with it not…read morefitting in as anticipated. I called to the office, and Brandie drove out to the rescue. We managed this large cupboard into my van, and I really appreciated her help. Thank you Brandie, you were a lifesaver:)

I can't add a review on Google for some reason, but DO NOT RENT HERE. I moved out, but it took a…read morebit to actually take my lock off and make it official and getting a hold of someone here was pretty difficult. But that's not my issue. The people here are nice. My issue is the rat droppings and the DEAD. RAT. I found inside my storage unit. I was so disgusted, I didn't even bothering cleaning it out. Thankfully the property manager gave me gloves and a face mask so I had protection, but it's still so disgusting and so incredibly unsafe. There are so many diseases and infections you can catch from rodent droppings and a freaking rodent carcass. And I'm still being charged $80 after I moved out on top of it! I will never rent here again and I do not recommend this business to anyone.

Mimi was very helpful and gave us high quality service. We got the unit we wanted. And it's close…read moreto us!

l want two pay my bill l am been paying late fees when I have been paying before the do date I…read moredefenseman I what two move my stuff out of there I am in the hospital and I don't know how long I will be here I am not paying late fees when I have been paying before the do date the woman that work's there went off on me she was yelling at me she up set she would not let me take she hung up on me she would not let me pay my senner dis went away she she was so rude she was laying two Me, I am dis about l am going two have too find help because there is no way that I can move my stuff Out she my have wanted two hurt me if I was there she take all of my rights a way like I said she would not let me do anything just yell yell and,more yell I am sure that I started paying before the do date. So I would not have two do this again she made me sick she is a mean women she sent care who she hunt a

Theft is prevalent at the Puyallup location off of 15th St SE. 23 incidents reported in 2025. And…read moreno communication to any of their customers. No extra security. So much for having onsite management. DO NOT STORE ANYTHING WITH EXTRA SPACE STORAGE! IF YOU DO ITS AT YOUR OWN RISK. ZERO STARS

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

I've been extremely happy with all of my dealings with some of the storage since we opened our unit…read moreabout four months ago possibly five months. When the automatic payments had a problem they were more than cooperative dealing with me and just really couldn't have been nicer. I've already recommended one friend and have two more that are interested in joining the Summit Valley storage family of off site collectors. Lol thank you Christy

I have been at this facility since they opened there doors . Only been late 1time in 15 years . I…read moreonly pay cash because I dont trust the,system. I have my identity jacked once and refuse to let it happen again. Anyway I show up today 8min till 4pm . Thats what time they close on sunday. I get there,the same time as another customer who i believe was getting unit.. I could be wrong . So I tell the kid I want to pay my storage I get my cash out and hes says" we dont take cash " im like what what do you mean you dont cash ? Then hes says were closing . Im like so . Ive come in at 4oclock on the nose before and paid it with no issues. Now today I cant today because of some kid is lazy .. he says we dont take cash 10min before closing .. but youll help the other chick get a storage unit. Seems like that would take a lot longer then just opening up the till and taking my money . Just saying . So I leave with out complaing . I figured ll go through some shit in my unit so driving out there wasnt a lost cause . Thats when I discovered they locked me out of my unit .. my contract says till the 10th before they lock you out.. today is the 8th . Keep in my mind i pay my storage fee over everymonth by $70 or $100. Just incase something like this happens . In the 15 plus years ive been there ive been a good customer . Im always on time but the one time and that was 10years ago .. ive never complained about anything even after my unit was broke in to 3 years ago and my door still isn't fixed properly. Its a decent place to rent . Just seems like there new staff is lazy or in to big of hurry to get home instead of taking there customers payments . Espicially from someone that has never had an issue with them before

If there was a zero it'd be a zero because of the inability of anyone helping me with my account. I…read moreasked them, several times to remove the charges for 24/7 access. There is no way to cancel online so I have called and texted people with no response. Now they are charging me a late fee for money that I have tried to cancel several times. This is the worse customer service I have seen. They already charge way to much so i guess as soon as this fixed ill be finding another company because this is ridiculous.​

In mid December 2024 my storage locker was broken in to. The company tried to call me twice, once…read moreleaving a general message. Nothing urgent. No follow up email or text. I lost over $1000 in items plus memories from my childhood. Guess who called, texted, and emailed several times whenever I had a late payment. Their priorities are obvious and I'll never trust them again.