I was excited first to communicate with John and go over a couple items I needed fixing. John provided very low rates but seemed he knew what he was talking about. I provided pictures for two of my items to get fixed: ceiling sheetrock in the garage and trim around the window.
John came with Bonnie to do our job, and provided us quite different quotes, which still seemed reasonable, but much higher, more than double for the labor. It also felt strange as he separated both jobs into separate quotes, all discussed verbally. The quote for the ceiling did not match the original quote, was higher. For the window the quote was much higher, but I saw their hesitation there, observing their body language. We still decided to move forward. John and Bonnie went to Home Depot to pick up supplies & started to work in the garage, fixing the sheetrock and did a good job. I was happy about a great job they've done. However, they said they will have to come back to work on the window. We made a time next week. In the morning, a couple of hours before they were suppose to show up, I texted to confirm they were coming, and to my disappointment I received a text saying they will not. John gave an excuse I did not believe in, as things were not adding up at all. He said they will "cancel until further notice". John did not return my texts or phone calls afterwards. It was clear they did not want to do the job in the first place, but was not telling it directly.
I was very disappointed they did not finish the job they accepted. I know they are starting up this side of the business and they did a great job with the ceiling. But being flaky and following through with the commitment seems like is a major deal breaker for me and pretty common in this type of business. read more