I had Bethany Air put in a new SMART thermostat in end November 2024. They were here 2-3 hours…read moretrying to get it to connect. They left with the SMART thermostat functioning but disconnected from the WiFi. I was finally able to connect it a couple days later to the WiFi. A few months later (April) I called the thermostat manufacturer due to an issue with my 4 year old furnace and the thermostat. I asked why it kept running my emergency heat more than my regular heat and my house was cold. They ran through troubleshooting with me and figured out that the thermostat was not wired correctly. The thermostat manufacturer stated the incorrect wiring caused the issue with the emergency heat running frequently. They suggested calling a HVAC repair to address the cold house. I called Bethany Air. The technician (1) came. He told me that I needed a transformer after spending a good 50 minutes in my attic and then assessing the heat pump. I asked about a surge protector and he also thought this a good idea. Both items were ordered. Other information was provided that possibly we had a power surge that caused the transformer to stop working in the furnace. I was also told the furnace would not run. The technician was here a long time. A different technician (2) came to put in the two parts a few days later. He went in the attic and came down about 5 minutes later and asked if we had turned on the heat. I stated no, it doesn't work, and I had not messed with the thermostat. I did note it was on though as the previous technician gave no recommendation to turn it off. He stated that a couple other parts had "burnt" and we "were lucky that the house didn't burn down". We discussed briefly the findings. I informed him that we were told the furnace wouldn't work. The previous technician (1) did not give any instruction to turn off the thermostat, to turn the breaker off to the furnace or heat pump, nor did he take any precautions to avoid this further damage (burnt parts) from happening. I called Bethany Air when he left. The receptionist took the information than stated the manager/owner would call me back soon. No callback was received from the manager/owner. Instead the technician (2) who had left called me and tried to change his initial assessment and downplay his findings significantly. The parts came in and a different technician (3) came. He made the repairs. He told my husband that all charges for all 3 calls would be in his invoice. I paid the invoice. Since then I have received an invoice a couple times after I paid the "all charges" invoice. We have reached out to the company 3 different days, speaking with the same receptionist. We are told the owner/manager will call us back that day, and have never received any callback. Email response to the invoice also got no response. I cannot recommend this company in good faith. However based upon other reviews, you may have a better experience.

We needed a new thermostat installed on a quasi-emergency basis. They got us scheduled for the…read morenext day. After contacting several companies, they offered the best price and quickest service. The technician who installed the thermostat was efficient and friendly and did the basic programming. I will consider them for our annual maintenance service, since our old service company closed shop.

Alway the best. Just completed a HVAC & gas boiler replacement. Great team. They are thorough & do…read moreterrific work! The price was reasonable as well. Thank you

My husband was a well respected contractor and always kept A.P.Matthews on speed dial. When he…read morepassed away recently I was glad to have his wisdom as Matthews has showed up for me routinely and on an emergency basis, sometimes within the hour. Paul L. is a blessed sight as I know he will quickly diagnose and solve any issue, all with a friendly, helpful and welcome personality. Unlike many HVAC contractors, their priority is solving your problem in the way you need it solved, whether it's keeping older equipment functioning, or offering solicited advice on upgrades. I have sung their praises to my friends and neighbors who have all appreciated the same responsive, knowledgable and reasonably priced service. Thanks to all the team at AP Matthews and special shout out to Paul L.

Fantastic service! I'm a pretty handy guy. But I soon realized my kitchen sink backup in my new…read morecondo needed professional service. WL Staton gave me a same-day window between 2-4pm. Vince and Tyler showed up at 2:15pm. They came in, rooted out years of drain debris going down 30ft and left my kitchen cleaner than they found it. Professional. Courteous. Knowledgeable. One of the best service calls I have ever made.

HVAC inspection - ok. Who knows? Upselling - not so good…read moreEspecially since you're expected to sign up for Membership on the spot.

Courteous, professional, punctual, responsive. We have used this company three times now, and we…read morehave been pleased each time. Technician Brody provided superior service. Highly recommended.

My basement actually flooded due to an error in installation. The company completely stood behind…read moretheir work and made sure everything was fixed to better than before. accidents can happen to anyone, but the genuine concern with getting it fixed means they are my plumbers for life now. It's rare that you find such integrity and this company has it.

Real Chill gave me a great price for a total hvac replacement. Technicians Ricardo and Cory were on…read moretime, professional, courteous, and completed the job under 6 hours. Scheduling the installation date was easy. The entire process was seamless. I highly recommend their product and service. It pays to shop small local businesses. Craig/Annapolis

This is an amazing company, they are honest, good communicators, provide great value for services…read moreprovided! This is the first company in the area whose techs talked to my wife respectfully and whose front office was very proactive with communication. We had a heat pump issue and they came out very quickly, provided a repair plan, followed up with a reasonable quote and a great timeline without any additional prompting from myself. When they were on site they were respectful, professional and very skilled, our system was restored to proper operation quickly. We are very pleased with this company and will be using them again in the future along with recommending them to all our friends.

We used OP HVAC to install 2 Nest thermostats. Great communication from beginning to end. They got…read moreme on the schedule right away and were very punctual. They were very friendly and knowledgable and took the time to explain the systems being controled and even went above and beyond waiting to make sure my system profile was set up with my phone and app. Great value! I highly recommend and will use them again for future HVAC services.

Very communicative, thorough, eager to please. Very reasonable people all around! Will use again!read more

This was the most uncomfortable experience of my life. There is nothing scarier and weirder than a…read moreman who will not take no for an answer. I was charged $2807 to replace 6 outlets. Incredibly overpriced in my opinion along with other electrician company I contacted. But honestly that wasn't the main issue. This was maybe the most annoying and oddest consultation of my life. From the very beginning I was being very clear that I only wanted my outlets replaced, nothing else. I reiterated this verbally in person. The technician, kept on trying to sell me a membership and additional services. I would say "I just want my outlets fixed" and then he would completely ignore me and go on to sell me about replacing the circuits. This happened over and over again. I would say "please I don't want this service" and then he would just go right back to other services. I actually couldn't believe what was happening. I was incredibly uncomfortable the entire time. For the 4th time, I was again very direct in not wanting any additional work. I literally said "I do not care for anything but the outlets". But he just didn't care and kept going for 15 minutes about working on my panel. Like oh my god, what is happening. It was additionally rude when I told him I was on a time crunch but then he still spent 30-40 mins creating an additional 4 quotes for the work that I insisted I didn't want. They straight up did not care about me and what I wanted. He kept saying I'm the top priority while also completely disregarding what I do not want. If a customer tells you to stop, please stop. I was incredibly upfront with the services that I wanted but this guy was on a mission to charge me $9356. I ultimately didn't continue with this company and reached out to another one who did the work for $300, which was the quote I also received from other electricians in the area. I truly do not know how they justify charging $2807 for only 6 outlets. Listen to the other reviewers. I had the same experience of the worker just looking for upgrades rather than what I called for. He spent nearly 20 minutes analyzing my electrical panels to see where he can charge me additional services after I just told him I only want the outlets. Stop trying to phrase this is for your customers when you blatantly ignore their needs and wants. This was such a weird experience and I lost $89 for the dispatch fee.

I contacted Chesapeake Electric after the outlets and switches on one circuit in my home stopped…read moreworking. The technicians arrived as scheduled, acted professionally, and explained that the outlets on the circuit had not been pigtailed when the home was originally wired. They identified separated wiring and signs of overheating in some locations, including burned drywall behind certain outlet covers. I initially paid an $85 service fee and then more than $500 for a more extensive assessment. After that assessment, I was given an estimate exceeding $2,500 to address approximately 10 outlets and switches on the circuit. I was told that the entire circuit needed to be corrected and that they could not determine which individual outlets were causing the problem. When I asked whether only the damaged locations could be repaired, I was told that was not an option. After I paid a deposit toward the proposed work, the technicians disconnected and capped three affected outlets and restored power to the remainder of the circuit. This raised questions for me about why the entire circuit had initially been presented as needing immediate repair. When I asked about repairing only those three locations, I was quoted more than $500 per location. Whole-home premium surge protection and service-plan memberships were also recommended. By coincidence, another electrician was working at a neighboring home that day. He identified himself as a master electrician, inspected the issue, and gave me a different professional opinion. He told me that the entire circuit did not need to be replaced. In his assessment, the three affected locations needed repair and the remaining outlets on the circuit could be pigtailed. He estimated approximately $700 for the work. I then contacted Chesapeake Electric's office and asked to cancel the deposit. The manager listened to my concerns, spoke with the technicians, and called me back. He explained the company's reasoning and said the broader electrical work could be beneficial if the home were inspected in the future. However, that explanation did not resolve my concerns about the difference in the proposed scope and pricing. I also received appointment and follow-up text messages from someone identifying himself as "Mike." Based on the wording and interaction, the messages appeared to be generated through an automated or artificial-intelligence service. However, the messages did not disclose that I might be communicating with AI rather than a real employee. I found that confusing and uncomfortable. In my opinion, customers should be clearly informed when appointment scheduling or follow-up communications are being handled by an automated AI system. Although the technicians were courteous and professional while at my home, I was not comfortable proceeding after receiving such a substantially different assessment and estimate from another electrician. Based on my experience, I strongly recommend obtaining at least one independent second opinion before approving costly electrical work, memberships, or additional services.

Response was supper fast and my home was back to a comfortable temp in no time. Gabe explained the…read moreprocess, was prompt, professional, and cost conscious. Thanks folks at Pro-Tech HVAC Home, Edie

Excellent service . Beyond expectations . I've known Chris for many years and found him to be…read moretrustworthy and helpful.