Car sales person Cassie Michaud and finance officer Teona Boyer are top notch in their occupation…read more They listen to clients, help to fulfill the client's needs in the most helpful, efficient and friendly way. The future of car sales by handling everything online is so much more convenient which carvava is proving as effective tools to the old model of in person car sales and financing. Cassie Michaud and Teona Boyer were able to help me by doing everything online and by phone. I highly recommend asking for them in person, when you need to go looking for a reliable Toyota vehicle.

In short: My advice if you buy from Toyota of Gladstone: check every number, compare everything to…read moreyour original quote, and make sure your deposit is actually credited! Long version: Buying a car is always daunting, and unfortunately my experience buying a 2026 Camry from Toyota of Gladstone reinforced why. I initially inquired about a used Camry but switched to a new 2026 model. The salesperson sent me a link to the exact car I wanted, and I put down a $1,000 deposit while waiting for it to arrive. The deposit paperwork referenced the wrong vehicle, but I was told not to worry--it had been applied to the correct car. The salesperson was sweet, friendly, and never pressured me, which I appreciated. But once I decided to buy, the process became incredibly confusing. I was presented with multiple versions of paperwork with different numbers. The MSRP was wrong. The Toyota-offer price was wrong. The salesperson went back and forth to someone else easily a dozen times trying to get the paperwork corrected. I eventually started taking pictures of the purchase agreements and comparing them to my original quote myself because I couldn't keep track of what was changing. I eventually made it home with the new car...but woke up in the middle of the night realizing they had never applied my $1,000 deposit to the purchase agreement. I contacted the salesperson the next morning and was simply told it would be refunded in 3-5 days. No apology. Had I not caught the mistake myself, it's clear I would have overpaid by $1,000. Overall, the salesperson was low-pressure and responsive, but the paperwork and purchase process were sloppy, confusing, and riddled with errors. Also, I was promised to get copies of everything I signed, but wasn't provided with them at the end of the day. After three hours of confusion and frustration, I was exhausted and just wanted to leave. As I was leaving, they reminded me, "Don't forget to give us a five-star review!" After spending three hours sorting through incorrect and changing paperwork--and then discovering the next morning that my $1,000 deposit hadn't even been applied to the purchase--I have to admit, that request aged pretty poorly.

These guys make car shopping fun and NO PRESSURE! I had a great experience with everyone there and…read morebought a super car at a reasonable price. Great service! I'll never go anywhere else for a car again. My friends recommended them to me for the same reasons.

My wife has been looking and dreaming about owning an EV Bolt for well over a couple years. One…read morenight we were on a date night and I was like let's go test drive one on a whim. She got excited. We looked up some on carguru and Platt came up in our search. Their place was few miles down the road so we went down thinking we'd be turned away. Peter was more than happy to accommodate. He let us test drive a couple different models including a Bolt. It really opened our eyes to these vehicles. He talked with us after the test drives and was happy to answer questions, give advice and info on all types of EV's (this was after close mind you). We weren't quite ready to purchase a car yet so we left. Peter's non-pushy attitude and kindness stuck with us. About two months later we decided to pull the trigger. I couldn't think of any other place to look for an EV. We had a list of options we wanted and Peter accommodated us and pulled a bunch of cars from their list. We test drove a couple AWD Nissan Aryia Engage+ e-4orce and really liked them. We went ahead and purchased one. It was a lease return with 15k miles. The EV was in great condition and the price was right. They were generous with our trade in and all the paperwork was very swift. I think we were out of there in under 2 hours. We highly recommend Platt Auto if interested in an used EV. You wont be sorry. They have a lot of different models to choose from.

I've known Carson for over 10 years, and he's exactly the kind of person you want helping you with…read morea vehicle purchase. He's fair, honest, knowledgeable, and genuinely cares about creating a great experience for his customers. He listens, follows through, and will go the extra mile to make sure you're taken care of. I wouldn't hesitate to send friends or family his way. Carson comes with my highest recommendation!

Yesterday, I came in with my husband and son. We We're…read morelooking around for a new car, truck, or van. Jeylee, a super duper awesome salesperson approached us. She took us under her wing and made us feel at home. Jeylee helped us find the perfect choice. We picked the 2026 Honda Ridgeline. We felt so fabulous, when we were leaving in our brand new ride! Our finance person was so helpful and got us through the process and final paperwork with ease. We hope to see you all, again soon! Thank you!

This amazing... worker, saleswoman? Named Natalie or however she spelled it was really nice and…read morewelcoming. Very friendly and she engaged with us the whole time, not just talking and selling. I think personally she should get a raise, but that's just my opinion. She even let me use her charger when my phone was dying. Great customer service, straight to the point but no rush, great sales pitching, and overall great quality of work. I plan on coming back to get my future car. Love this place. Love the salesmanship. Wonderful place.

Very disappointed with my experience. I took my car in because it was running badly, and they…read morecouldn't figure out what was wrong. They ended up telling me it was the injectors and I spent around $1,200, only to bring the car home and figure out the actual problem myself in about 5 minutes. It turned out to be a bad coil pack and spark plug. Dont go there

We worked with Austin and Zack to buy a nice, used, Toyota Prius. Everyone was so helpful, we would…read moredefinitely recommend them and will use them in the future if needed! They even drove the car home for us so we didn't have to return with the checkbook we forgot to bring! Thank you Austin, Zack, and the rest of your lovely staff! - Janna & Phil

I came in ready to buy a used 2024 Corolla SE listed on this dealership's own website. They told me…read moreit would take about 2 hours to bring it over from another location. I waited from 10:30 am until about 2 pm, and when a car finally arrived, it was the wrong one. The car I came for never showed up. Even the manager acknowledged I hadn't done anything wrong, but that didn't give me back 3.5 hours. The atmosphere also wasn't welcoming, even though I walked in ready to make a purchase that day. I ended up buying from another dealer that afternoon. If you're interested in a car listed here, confirm the VIN and that it's physically on the lot before you go in.

The worst service department in the business. I have had issues with the service department since…read morethe day I bought my 2019 Atlas. Today, I took my car in to have the service Vehicle wrench (100,000 mile notice), reset. I have tried to reset and had two reputable shops try to reset, to no avail. Armstrong told me they would not reset the light since service not done there. I own 3 VW's. Never again.

Took a car in for a pre purchase inspection and was very with the care and service. Would highly…read morerecommend their service department.

I have 2015 GMC Yukon Denali. Somehow my 9yr old placed the vehicle in "valet mode"! Obviously…read morepreparing for his future as a Treasure Hunter! However, I am not and never will be good at undoing codes or locks. First of all I did not know my car had a "valet mode" probably because I'm too cheap to use that service when available! Side note- when your vehicle is in valet mode you can only operate the vehicle up to 30mph and you have no power steering Yes, it was humbling to drive down I-205 in the slow lane being flipped off and passed in annoyance! This however Does remind me to be more patient with slow drivers! They may be suffering the same sentence handed down from their child! Ironically we were taking the vehicle to be detailed. I'm sure the owner thought we did not trust him or that I worked for the CIA and had an incredible amount of classified data on my media console.JK we were hurried and after a mini attempt to master "The unlocking of valet mode" I surrendered defeat and vowed to unlock it after it was detailed. The following day I picked up my car. I pulled out my owners manual to research valet mode. After an exhaustive futile search I admitted my powerlessness and called the dealer. They told me to call the general GMC customer support. As I am making calls I'm simultaneously trying to google my way into a code breaking revelation! After 4 department transfers Finally GMC suggested I call on star (no I don't have "on star" activated to answer your ?) but they assured me they could help as they oversee that portion of the vehicle. So I call "on star" and I am trying to hit the right number to get me to a human so I can have a 2-way conversation! Yet, all options seem to lead to a 1sided conversation and me being the only breathing option. Finally I am sent to a customer service agent and I'm like 8th caller in line! So I wait and keep googling and reading trying find the answer. Suddenly The hold music ceases and I began to hear an open line (yeah! ) and then click! I'm hung up on! Ughs! So I repeat this process. Finally I get to an incredibly helpful empathetic rep who tried earnestly to find an answer for me. Until finally I am the one saying "it's all ok I'll try a dealer again! I'm sorry you are are so sorry we don't have an answer!" At this point I'm beginning to realize their is obvious reasons they don't just give you this valet code! Dah! So I see most people had to take it to a dealer, wait for an appt and were charged around $200!! So I call Michael back at Auto Buick GMC dealership in Gladstone. First he says You are still working on that???? Yes it had been hours of my Saturday! He said bring the vehicle by now and I'll have one of my guys take a look at it. So I do and Michael literally gets me into and out of service in like 10min no charge! That service department is amazing! Thank you Michael and the service department, sincerely! You were my hero's on Saturday!

After I filed for bankruptcy, Auto Town GMC sent me a letter claiming they wanted to "help" me. At…read morethe time, I was deciding whether to keep my van or surrender it, and not one of my accounts was delinquent when I filed. Bankruptcy happens for many reasons. Mine was caused by serious health circumstances, not because I was irresponsible or unable to manage my credit. I own a credit repair business, so trust me, I understand exactly how credit works, and I will rebuild mine faster than most people would expect. Apparently, Auto Town's idea of helping was trying to put me into financing with an interest rate in the teens. They saw the word bankruptcy and assumed they could charge me an outrageous rate without considering my actual payment history or circumstances. This is where they made their mistake. Do not try to bamboozle someone who understands consumer rights and whose complaint game is strong. Do not send people sympathetic letters pretending you care and then present an offer that feels designed to take advantage of them during a vulnerable moment. That is not help. It is opportunistic, insulting, and some straight punk behavior. I kept my van, and I am glad I did not accept their so called assistance. I will also be filing complaints with the Consumer Financial Protection Bureau and the Better Business Bureau because I believe this offer was predatory. Know who you are trying to play next time.

The general manager is sooo nice and caring. All the salespeople are amazing and kind. The place…read morealways smells great and is kept so clean. The cars are gorgeous too!

Update: 6 weeks, no resolution. I've had no choice but to begin working with a consumer financial…read moreprotection attorney. -- This was (and still is) an absurd customer experience mess. How did we get here? -- August 3: went in, looked at, test drove, and bought car (or so I thought) August 7: received a call and was told that they didn't sell me the car I was lead to believe I bought, that a mistake had been made, and it needed to be swapped out for the car they actually sold me on paper. While I understand errors happen, swapping the vehicle post-sale feels like an oversimplification of a significant transactional issue. It's no longer the vehicle I looked at previously. I accepted the change assuming the same trim/features. After swapping, some digital features immediately don't work on the replacement car (I get obscure "carID not found" account errors doing things that worked on the first car). I call the dealership back and am told it needs to wait until Monday. The message from them includes: "I'll take care of things on Hyundai side though either way". August 10 (Monday): The dealership now says they can't resolve the technical issue, effectively leaving me with a problem they created. Bluelink (Hyundai's connected car support) opened a case and promised a callback within 7 days. August 14: Asked dealership what an escalation path at Bluelink would look like and did not receive an answer. August 17: (one week after callback promise) called Bluelink for an update, and they said I would receive a call "tomorrow". August 18: called Bluelink again, they said "engineering is closed, you will have to try again tomorrow". I also placed a call to Nabil (sales manager) at the dealership expressing significant frustration at their error and how its follow-up problems have (not) been handled, and that customer satisfaction on this transaction was now very low. He said he was "going above and beyond for me", which turned out to mean he sent an email. At this point I was frustrated enough that I also asked if there was anything he could do to compensate me for the time and irritation of being saddled with the fallout of their mistake and was firmly refused. August 19: Bluelink, upon calling first thing in the morning as recommended by them yesterday: "We're very sorry you didn't get a call back from us. I've added a note to the case that you're still expecting a call and haven't gotten one yet." Later, I get an email (unprompted) that my car has been removed from my Hyundai account, and about half an hour after that, a call from Nabil at the dealership telling me that he has good news(!) and my account is fixed. In reality, the car is no longer attached to my account at all and even fewer features work now than worked yesterday. A couple hours later, the car is reattached to my account, and in the same broken state as before - still getting "carID not found" errors. I get another call from the dealership in which they try to tell me again that I need to work this through corporate Hyundai/Bluelink myself. I made clear that this was unacceptable and the dealership needs to see the resolution of problems it creates to the end. -- The situation remains unresolved ~2.5 weeks after purchase. The people I dealt with were nice on the day of the sale and I got "a" car for roughly the price I wanted. Not all features work, and the dealership's position is that fixing their mistake is my job. Bluelink support noted at one point that proper operation of these features should normally have been demonstrated to me while I was at the dealership (which would have saved a lot of trouble if this had been caught then). The dealership is always apologetic in communications but staunchly refuses to take any real action or resolution responsibility despite how much of my own time continues to be wasted trying to correct their mistakes. Additional point of note: This dealership adds a ceramic coating which I did not see in the cost calculations online. I was told the fee was a *required* add-on. It increased my out-the-door cost several hundred dollars beyond what I expected, so you should expect this as well.

Floyd Schafer and Geoff Walker are absolutely amazing. I had some issues with the leather…read morestitching on my 2025 Kia Telluride SX Prestige XLine. I went to 2 dealers near my house and was pretty much told to eat dust. I emailed Floyd and explained my situation. He immediately responded back and told me they would take care of it. I was blown away the process with them was so easy. Floyd put me in touch with Geoff and scheduled me to have my bottom portion leather on my drivers seat replaced. Both them kept informed and updated with when seat cushion arrived and even asked when was a convenient day for me to bring it in. I was even more blown away they gave me a loaner car until part was replaced, I would have been happy to wait the 4 hours for them to replace the part. I can't thank Floyd and Geoff enough for helping this ordeal so painless and easy. I'll gladly drive my Telluride the distance and have it serviced there from now on, even if it's a drive. If they are that easy to work with, I have zero reservations they won't rip me off like the other two dealers would based on how they wouldn't handle the simple warranty claim. Thanks a million Floyd and Geoff, you're truly an asset to the Kia brand and your dealership. I'll be seeing you both regularly for routine maintenance.

Arguably deceptive Business practices. On April 11, 2026 My…read moredaughter bought a 2016 Kia Optima from Ron Tonkin Kia in Gladstone. On August 29th 2026 Her car was stolen using the "Kia Boys" technique of smashing the window and ripping out the ignition, using a USB Key to drive off with the car. While that isn't news, it shouldn't have been possible. Kia issued a software update that would have stopped it. Kia also issued and update for a zinc sleeve for the ignition. Neither was completed on the car prior to my daughter buying it. There was no disclosure that it wasn't done either. No mention of it. A sane person would assume a 10 year old car would have had all the updates done by the dealership on intake of the car prior to selling it. Well, that's not the case. When I questioned it. The GM told me that "We would get in trouble with Kia if we even told the customer, it has to be initiated by the customer" I called Kia directly. Their customer service rep said that is false and that Kia encourages their dealerships to do the updates prior to the cars being resold. I understand why as it gives Kia a black eye. I've also noticed a trend.. Kia and Hyundai cars that are in the years that are easily stolen are turning up on Facebook's PDX Stolen cars page a lot, Here's where it ties in. They are all used Kia and Hyundai cars from Tonkin dealerships. These cars would likely not have been so easily stolen if the updates had been completed prior to the cars being sold. I am giving 2 stars because they did replace my daughter's window and ignition, and buffed out a few scratches on the car. I am grateful for that, but the car is still considered totaled due to the amount of damage that it sustained after it was stolen (over 10k worth). I am filing a complaint with the Oregon DOJ. I'm sure I'm not the only one. I would love to see a policy change at the family of dealerships. Maybe filing a complaint will force a policy change from the leadership.