These guys were great. Quick, thorough, and really helpful when we had a flooded basement. And very…read morereasonably priced considering we couldn't make an insurance claim. I hope we won't need em again, but if we do I wouldn't hesitate!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

Jorge did a a kitchen remodel for me. He installed back splash, put up new lights, installed…read morepaneling on the island, and helped to find a great team to replace and install new counter tops. He also installed new interior doors. Working and communicating with Jorge was very easy! He picked up many of the materials, especially the heavy items which was very convenient and helped tremendously given this was in a condo building with steps. Would definitely use Jorge again for future renovations!

Jorge fixed our basement after flooding! He was able to show up quickly, gave us a competitive…read moreestimate, and was able to start work promptly. He and his team expertly installed our new tiles, patched our dry wall up like new, and did an amazing job w/ finishing and painting. He and his crew was easy to work with, did a great job, and finished the project on time. Would definitely recommend their services!

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

Great work in our attic ! Thank you! Came highly recommended…read moreand delivered on the work

If we could give six stars to Walden, we would! He and his team responded in less than a hour to…read moreour call for help. Incredibly professional service in addressing our water remediation (a big job) from beginning to end. Impressive knowledge of what exactly to do with an amazing array of technology and equipment to do the job. And . . . importantly . . . he knows full well how to deal with the complexities and ambiguities of insurance companies and others who may be involved in your homeowner crisis. An extremely positive experience when you need it most.

I wish we had more furniture that needed recovered. We absolutely love working with Nick and Lidia!…read moreThey couldn't be more welcoming, helpful or exceptional. They are highly recommended by me and my husband. Not to mention a wonderful family business for all to support. We had 2 office chairs, 8 dining room chairs and 4 kitchen chairs that needed recovered. We met with them in store and they showed us several fabrics that would be easy to manage with our little children but also coordinated with our style. We reached out in December and they were excellent with expediting the eating chairs to have by Christmas, without us even pushing for that. Luckily the fabric was already available but we still didn't expect a 1-2 week turnaround. We are still waiting on the office chairs but are excited to see how The fabric and work done is top notch! The chairs are comfortable, updated and very well upholstered. We've never gotten furniture recovered before but we thought the prices were reasonable for the experience, services and product!

Just picked up 2 bar stools, a bench and a piano stool which Nick completed in a week! He has…read morewonderful fabrics to choose from, does very high quality work, is reasonably priced and delivers ahead of schedule. Couldn't ask for anything better, so I highly recommend him. Thank you, Nick!

Great job cleaning my dryer vent. Easy to schedule the service. They did a professional job…read more Excellent customer service. I highly recommend DCS.

I got a call the day before the appointment confirming time. I got a call a few hours before they…read morewere to come asking if it was ok to come an hour earlier then planned. I then got a call saying they would be just a few minutes late...GREAT customer service and communication. They came with 2 men to clean my very dirty and stained carpet. Miguel and (I forgot) were great, super respectful of my belongs and then the owner shows up to make sure everything was going right. again, great customer service. When the carpet dried the next day, my stains were gone!!! This company did a great job, not cheap but a fair price and a great experience.

Josh and Gabriel are two top notch professionals, came in early and knocked out the project. I…read morehighly recommend these two guys.

Things were nearly a disaster for me. I originally had a different team from Service Master coming…read morein. The day before they were to come, they cancelled because they got called out of town for a major flood emergency. This was a problem for me as I had stagers coming the following day to get the townhouse ready to list. When I explained the problem, the man gave me another number to call. They could come but not until the day of the stagers. Yikes!! I was able to put off the stagers a few hours and things worked out ok. The guys who came were great: diligent, hard working and willing to do extra things as closets got emptied out and issues got discovered, like replacing a dryer vent hose that had ripped. Well worth every $$ I spent and I would definitely call them again.

From the owner: ServiceMaster has held strong to our core value of providing restoration services with the utmost…read moreintegrity and understanding for over 60 years. We take our relationships personally and work directly and collaboratively with our customers to provide the optimal solution. 24/7/365, day or night, our experts work to get the job done right and stay by your side until you are satisfied with the results. Contact us today for more information!