My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

They are always available. Their technicians are knowledgeable. I do recommend their services.read more

Welp, it's a Home Depot. As a woman on a paused home renovation mission, you're likely to find me…read moreat a vintage shop, home improvement box store, or the RE store on regular rotation. Although my projects are on pause, I'm always comparing prices, assessing who installs, learning the trade and making plans. Today's mission was exterior door replacement and window screen replacement and although my initial selection turned out to be offered online only, it was nice to see everything in person. It's nice to see the options of installation services. Although you can expect a similar selection to other locations, I felt surprisingly comfortable in this store.

wow another home depot with horrible service!!! we have been to 3 home depots and there is no one…read moreto help us!!!! we were t the only ones looking for help, other others were too and we couldn't find anyone!!! well home depot just lost customers!!! i can't believe they have no workers that actually work!!! do better home depot, train your employees or better yet find people who actually want to work!!!

Great selection and good customer service! Always good prices and a very good selection!read more

Went to Acceptance Appliances on December 23 to look at GE French door fridge. Cam asked if we…read moreneeded any help and when I asked question about the profile I was looking at, he was most helpful, answered all our questions and we wound up buying one. Cam was very personable and this is a great place to buy appliances (my daughter has bought a few from them and has not be disappointed). Fair prices (better than Lowe's or Home Depot for a better fridge), prompt delivery and install and haul off old one - and at a very reasonable rate. John Masters who delivered and did our install was also on time and kept me informed on his arrival time. Nice guy, did a great install, very careful, explained stuff about the fridge to my hubs before he left. Seamless transaction from beginning to end. Kathi Palacios

Excellent service and they did a great job! Highly recommend! They were able to fit us in quickly…read moreand scheduling always a breeze. They showed up on time!

John tried to fix my Electrolux washing machine. He put in 2 NEW Electrolux water controllers and…read moreeach one was defective. He would not allow us to reconnect the machine to the water system out of fear that the house could flood. That decision was greatly appreciated. He couldn't fix it unless we wanted to wait for Electrolux to respond to us, which could take forever. So we swore off Electrolux forever and purchased a Speed Queen. Thank you Alan's Appliance Repair for your great efforts and honesty. Word of warning: stay away from Electrolux. Avoid that brand.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!

I needed help with this commercial refrigerator that I use as a garage drink fridge. They came…read morepromptly, diagnosed the problem, and fixed it quickly! Thanks!

From the owner: ATR Group Appliance Repair provides professional appliance repair services for homeowners…read morethroughout Houston and the surrounding communities. We repair refrigerators, washers, dryers, dishwashers, ovens, stoves, freezers, microwaves, and other major household appliances. Why homeowners choose ATR Group: * $69 service call waived with repair * Same-day appointments when available * 90-day labor warranty * Up to a 1-year warranty on replacement parts * Electronic control board diagnostics and repair * All major appliance brands are serviced * Transparent pricing with no hidden fees Our goal is to diagnose the problem accurately, explain your options clearly, and complete reliable repairs that help extend the life of your appliances. We take pride in providing honest service, quality workmanship, and a repair experience you can trust. * Parts warranty depends on the manufacturer's warranty.

This company was assigned a repair of one of my appliances by Lowes under an extended service…read morecontract that we purchased. The technician showed up, said he needed to order parts and we never heard from them again. They refuse to answer the phone and believe they blocked us after a while. After almost 2 months of trying to make this work, we contacted Lowes who then told us the technician filed a report saying he was unable to do the work because he claimed it was out of warranty. I am sure he got paid by Lowes for the visit, so it sounds like he is either mistaking us for someone else or... Anyway, Lowes said there is nothing we can do until we "make things right" with this company. I just called my credit card company and filed a claim thru them. So, avoid both Lowes service protection and this company. Update: called mrappliance.com who gave me an appointment immediately and repaired the appliance the same day. They are awesome. I will now update my claim with Chase Sapphire to include reimbursement for these repairs. Advice remains: avoid Lowes and all their fly-by-night repair associates.

Zero stars. Performed a refrigerator repair and within 24 hours it was not working. They will not…read morereturn phone calls and if you go by the physical address, you will find nothing.

Store is by Chuck E. Cheese!…read more Not on the other side of 249. It used to be near Ashley Furniture but it moved to where Babies R' Us used to be. It's right beside Chuck E. Cheese.

Avoid this no accountability rip off artist! They will refer…read moreproblems to corporate and say they never can help. This outlet also uses 3rd party transport, has no way to communicate with them, or find lost items. We were eventually issued a refund receipt, and told a check would be mailed... We have the refund receipt going on two months, many phone calls and now small claims. No movement from this place.