Don't bring your vacuum here for repair unless you never use your vacuum and won't miss it if it's gone for weeks and weeks. I brought my Dyson in for repair at the end of September and didn't get it back for over 7 weeks. At no point was I ever told it might be a long wait to get the vacuum repaired and returned to me. Apparently, there is only one repair person, he is also the owner. While he was busy repairing vacuums, he was also busy interviewing people to come work for him. Oh, and he also took a vacation while my vacuum was in his custody as well. If you're backed up at work, do you take a vacation?! At one point I called just to get the vacuum back, I didn't even want them to repair it anymore, I was willing to take it somewhere else and start over again. I didn't receive a phone call letting me know when to expect it back and it still took a couple of weeks for them to return it to me. For my calls and complaints, I got a measly 10% discount. Very, very little communication with the customer, but they did make sure they tried to sell me a $1000 vacuum. read more