On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

Predatory service charges. Lied to my mother taking her car…read morein for a service under warranty telling her she needed service at $700 for something she only needed regular maintenance on ($200). Other dealerships validated the over work estimate. Do not trust this location.

I recently purchased a 2026 Range Rover Sport from Land Rover West Houston, and I can honestly say…read morethis was one of the best dealership experiences I've ever had. What's funny is that I never intended to buy a Land Rover. I initially reached out about a BMW M4 they had listed online. I had been following that particular M4 on Cars.com and CarGurus for over a month, and since I was in Houston for the World Cup and traveling from Dallas, I thought it would be convenient to stop by and finally see it in person. Andres responded to my inquiry quickly, scheduled me in to see the M4 in person and and had everything ready when I arrived. The M4 was waiting for me in their covered garage and was presented in pristine condition. After taking it for a test drive, I realized that while it was a beautiful car, it just wasn't the right fit for me. At that point, Daniel, the Sales Manager, came by to introduce himself, and I also had a brief conversation with Jimmy their Finance Manager as he was walking by; we talked about the World Cup and the tournament results. Everyone was friendly, welcoming, and genuinely enjoyable to speak with. During our conversation, I mentioned to Andres that I had always been curious about Land Rover and had liked the Velar ever since it was first released. Without hesitation, he encouraged me to explore the lineup and suggested I sit in some of the vehicles in the showroom while he grabbed keys for a Velar. The moment I sat in the Range Rover Sport, I was hooked. Over the next several hours, Andres patiently walked me through the Land Rover lineup. I test drove a Velar, a Range Rover Sport Plug-in Hybrid, a Range Rover Sport P400, and even a Defender. He was extremely knowledgeable, answered every question I had, and never once made me feel pressured. His professionalism and product knowledge made the entire experience enjoyable and educational. When we got to the numbers, we weren't initially aligned. After several rounds of discussion, I decided it was getting late and headed back toward Dallas. What happened next really impressed me. About ten minutes after I left, Daniel and Jimmy called me and presented financing terms that made sense and worked for both sides. I turned around, went back to the dealership, completed the paperwork, and drove home in my brand-new 2026 Range Rover Sport. I want to sincerely thank Andres, Daniel, and Jimmy for their professionalism, persistence, and outstanding customer service. They took someone who walked into the dealership intending to buy a BMW and turned him into a first-time Land Rover owner. I never would have imagined that I would leave that day in a completely different vehicle, from a brand I had never owned before. If you're looking for a dealership that values relationships, professionalism, and customer experience, I highly recommend Land Rover West Houston. This team earned my business, and more importantly, they earned my trust.

Vanessa is the absolute best sales person. Please ask for her when looking for any car used or new…read moreshe will take care of you like family. Exceptional service.

I cannot say enough great things about my experience! I want to give a huge shout-out to my…read moresalesperson, Brian Sanchez, for providing truly outstanding customer service. From the moment we walked in, Brian listened carefully to what we wanted, never pressured us, and worked tirelessly to help us find the perfect Toyota. He was patient, professional, knowledgeable, and genuinely cared about making sure we were happy with our purchase. I also want to recognize Sales Manager Cedric Washington for his exceptional customer service. Cedric went above and beyond to make the entire buying process smooth, easy, and stress-free. He took the time to answer all of our questions, worked with us every step of the way, and did everything he could to help us get the deal we were looking for. Brian and Cedric make an incredible team! Their honesty, professionalism, and commitment to customer satisfaction truly set them apart. If you're looking for a Toyota, I highly recommend asking for Brian Sanchez and Cedric Washington. They will treat you with respect, work hard for you, and make your car-buying experience

Wow! What can I say! It was a bad day for the Toyota Service Center and the dude Stephen Vo! I…read morechecked my car in for my 11am appointment at about 10:50 am. At 1250 (2 hours in) I asked for an update! I heard nothing but Crickets. After another hour @ 1:50 I sent another text and was told I was 10-15 minutes out. So I sit there for another 1:20 minutes and it's now 3:10. I'm looking for the car and it's nowhere to be found in the shop. I'm PO'd. I see my guy comes back to his desk. I walk up say bro it was an hour and 20 when you told me I was 10 minutes out. He says he just got back from lunch, and my cars ready and go check out. Good Lord! I knew I was just plain forgotten. See the pic! My car was done @1:52. And after checking out almost 4.5 hours later I get in my car and I am not happy! I started bringing this car to Toyota of Katy because there were so many people that have said the service is really great. I gotta be honest with you. I'm not seeing it. And today, especially today, was a bad freaking day for the service ctr.

Tommy Luk made purchasing my new BMW SUV the BEST car buying experience ever! We have bought…read moremultiple cars for 5 children so lots of comparisons. If you want the easiest car buying experience, call Tommy Luk!

Tommy Luk, and his team, really rose to the challenge when they helped me purchased my gorgeous X6!…read more I came from over 75 miles away to test drive this vehicle but worried my tall husband wouldn't have enough leg room. Tommy arranged for me to have an overnight test drive that surely secured the sale. Upon purchase, Tommy made sure my vehicle was properly detailed and that I had expert support from their technology specialists so that I was in sync and ready to roll. This was my first BMW purchase, but it most certainly will not be my last. Thank you Tommy Luk and team!

I took my new 2026 Ram 2500 truck for an oil change. First of all I waited there for approximately…read more3 hours and $300 for an oil change! When I got home I noticed that my new truck was leaking oil. I open the hood and oil was everywhere. The mechanic who serviced my truck did a horrible job! That guy didn't even wipe down or clean my truck. I will never take Truck there again. This is how they treat their customers after purchasing a Ram product. I called them back had them clean it up and had a master mechanic look it over. I asked the service manager to change fuel filters for wasting my time and their mistake. He offered me a wash! LOL. Seek another professional dealership!

Sell your Jeep here if you want them to deduct $1,000 for a cracked windshield and claim that's how…read moremuch it costs . They would have gotten my future business, absolutely NOT after this experience.

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

Buying may be easy but Carmax is overcharging for its convenience by underpaying on a trade in…read more This place is for lazy fools who do zero homework. They proudly told me they do not negotiate, match offers and it's take it or leave it. They underbid on my used 2019 ford ranger truck by $500 when I brought in two legit offers, while I was paying top retail for another truck they had on the lot. They are making money on both ends of the deal, with a smug attitude and indifference to customer value that is astounding.

Thank you Syed, great service and we love our new car. You made buying this a great experience!read more

Thank you Venessa and Syed for great service. They helped us a lot with the purchase. And we love…read moreour new car.

I had the worst dealership experience of my life at West Houston Subaru. My ordeal actually started…read morelast year when I went in for a battery replacement. I told them my power windows were randomly unresponsive. They replaced the battery but ignored the windows, telling me to "revisit if it gets worse." The windows did get worse, becoming a major issue on a recent trip to Austin. My car only has 34k miles on it. I went in last Friday, was told to make an appointment, and returned on Monday. Because my time warranty had slightly expired (despite being under the 36k mileage limit), they said they needed approval from Subaru Japan. They gave me a ride home Monday, but on Tuesday, when I tried to arrange a ride back, they gave me the runaround, claiming their drivers were off (even though I literally saw the driver from the day before). Needing our car back, I paid for an Uber. When I arrived, the service advisor handed me my car key--but it was broken and missing a piece. They told me I would have to drive all the way back just to pick up the missing piece whenever they found it. When I asked them to mail it to me to save me the trip, they refused with a terrible attitude. Then, the manager came out and escalated the situation to a shocking level. He claimed they couldn't service the car at all because their system showed a different name, falsely accusing me of not being the original owner. I explained it was a glitch in their system, but he completely refused to ask for my registration or proof of ownership. When I demanded they at least fix the key they broke, the manager told me I was "blacklisted," no longer welcome, and kicked me out. I had to call the police, who informed me this was a civil dispute and advised me to sue them. Avoid this dealership at all costs. They ignore your initial complaints, damage your property, refuse to take accountability, and treat loyal customers with outright hostility.

By Far the worst customer service ever, Was completely taken advantage of because I was 19 at the…read moretime buying my first car and knew nothing about cars and how buying a car would work. When I tried to cancel my Warranty and gap after getting another car somewhere else they told me I had to fully pay off my car before I could proceed (i traded it in) so I had the car salesman call himself to talk to them and they hung up on him multiple times when he told them they were trying to screw me over and then just stopped answering as a whole. Originally sold me my car with a nail in my tire and a TPMS issue that I didn't know about and they weren't bothered to say anything. I so badly wish I never went to this place and wasted almost two years of my life paying for a POS that I overpaid for.