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Aerostar Auto Sales

3.0 (1 review)

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AutoNation Ford Katy

AutoNation Ford Katy

2.0
(584 reviews)

Bobby B was great during the process, thanks man! Will 100% be back. This is my second vehicle from…read morethem.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

Land Rover West Houston

Land Rover West Houston

2.7
(10 reviews)

I recently purchased a 2026 Range Rover Sport from Land Rover West Houston, and I can honestly say…read morethis was one of the best dealership experiences I've ever had. What's funny is that I never intended to buy a Land Rover. I initially reached out about a BMW M4 they had listed online. I had been following that particular M4 on Cars.com and CarGurus for over a month, and since I was in Houston for the World Cup and traveling from Dallas, I thought it would be convenient to stop by and finally see it in person. Andres responded to my inquiry quickly, scheduled me in to see the M4 in person and and had everything ready when I arrived. The M4 was waiting for me in their covered garage and was presented in pristine condition. After taking it for a test drive, I realized that while it was a beautiful car, it just wasn't the right fit for me. At that point, Daniel, the Sales Manager, came by to introduce himself, and I also had a brief conversation with Jimmy their Finance Manager as he was walking by; we talked about the World Cup and the tournament results. Everyone was friendly, welcoming, and genuinely enjoyable to speak with. During our conversation, I mentioned to Andres that I had always been curious about Land Rover and had liked the Velar ever since it was first released. Without hesitation, he encouraged me to explore the lineup and suggested I sit in some of the vehicles in the showroom while he grabbed keys for a Velar. The moment I sat in the Range Rover Sport, I was hooked. Over the next several hours, Andres patiently walked me through the Land Rover lineup. I test drove a Velar, a Range Rover Sport Plug-in Hybrid, a Range Rover Sport P400, and even a Defender. He was extremely knowledgeable, answered every question I had, and never once made me feel pressured. His professionalism and product knowledge made the entire experience enjoyable and educational. When we got to the numbers, we weren't initially aligned. After several rounds of discussion, I decided it was getting late and headed back toward Dallas. What happened next really impressed me. About ten minutes after I left, Daniel and Jimmy called me and presented financing terms that made sense and worked for both sides. I turned around, went back to the dealership, completed the paperwork, and drove home in my brand-new 2026 Range Rover Sport. I want to sincerely thank Andres, Daniel, and Jimmy for their professionalism, persistence, and outstanding customer service. They took someone who walked into the dealership intending to buy a BMW and turned him into a first-time Land Rover owner. I never would have imagined that I would leave that day in a completely different vehicle, from a brand I had never owned before. If you're looking for a dealership that values relationships, professionalism, and customer experience, I highly recommend Land Rover West Houston. This team earned my business, and more importantly, they earned my trust.

Vanessa is the absolute best sales person. Please ask for her when looking for any car used or new…read moreshe will take care of you like family. Exceptional service.

Toyota of Katy

Toyota of Katy

2.6
(401 reviews)

I cannot say enough great things about my experience! I want to give a huge shout-out to my…read moresalesperson, Brian Sanchez, for providing truly outstanding customer service. From the moment we walked in, Brian listened carefully to what we wanted, never pressured us, and worked tirelessly to help us find the perfect Toyota. He was patient, professional, knowledgeable, and genuinely cared about making sure we were happy with our purchase. I also want to recognize Sales Manager Cedric Washington for his exceptional customer service. Cedric went above and beyond to make the entire buying process smooth, easy, and stress-free. He took the time to answer all of our questions, worked with us every step of the way, and did everything he could to help us get the deal we were looking for. Brian and Cedric make an incredible team! Their honesty, professionalism, and commitment to customer satisfaction truly set them apart. If you're looking for a Toyota, I highly recommend asking for Brian Sanchez and Cedric Washington. They will treat you with respect, work hard for you, and make your car-buying experience

Wow! What can I say! It was a bad day for the Toyota Service Center and the dude Stephen Vo! I…read morechecked my car in for my 11am appointment at about 10:50 am. At 1250 (2 hours in) I asked for an update! I heard nothing but Crickets. After another hour @ 1:50 I sent another text and was told I was 10-15 minutes out. So I sit there for another 1:20 minutes and it's now 3:10. I'm looking for the car and it's nowhere to be found in the shop. I'm PO'd. I see my guy comes back to his desk. I walk up say bro it was an hour and 20 when you told me I was 10 minutes out. He says he just got back from lunch, and my cars ready and go check out. Good Lord! I knew I was just plain forgotten. See the pic! My car was done @1:52. And after checking out almost 4.5 hours later I get in my car and I am not happy! I started bringing this car to Toyota of Katy because there were so many people that have said the service is really great. I gotta be honest with you. I'm not seeing it. And today, especially today, was a bad freaking day for the service ctr.

West Houston Subaru

West Houston Subaru

3.2
(186 reviews)

I had the worst dealership experience of my life at West Houston Subaru. My ordeal actually started…read morelast year when I went in for a battery replacement. I told them my power windows were randomly unresponsive. They replaced the battery but ignored the windows, telling me to "revisit if it gets worse." The windows did get worse, becoming a major issue on a recent trip to Austin. My car only has 34k miles on it. I went in last Friday, was told to make an appointment, and returned on Monday. Because my time warranty had slightly expired (despite being under the 36k mileage limit), they said they needed approval from Subaru Japan. They gave me a ride home Monday, but on Tuesday, when I tried to arrange a ride back, they gave me the runaround, claiming their drivers were off (even though I literally saw the driver from the day before). Needing our car back, I paid for an Uber. When I arrived, the service advisor handed me my car key--but it was broken and missing a piece. They told me I would have to drive all the way back just to pick up the missing piece whenever they found it. When I asked them to mail it to me to save me the trip, they refused with a terrible attitude. Then, the manager came out and escalated the situation to a shocking level. He claimed they couldn't service the car at all because their system showed a different name, falsely accusing me of not being the original owner. I explained it was a glitch in their system, but he completely refused to ask for my registration or proof of ownership. When I demanded they at least fix the key they broke, the manager told me I was "blacklisted," no longer welcome, and kicked me out. I had to call the police, who informed me this was a civil dispute and advised me to sue them. Avoid this dealership at all costs. They ignore your initial complaints, damage your property, refuse to take accountability, and treat loyal customers with outright hostility.

By Far the worst customer service ever, Was completely taken advantage of because I was 19 at the…read moretime buying my first car and knew nothing about cars and how buying a car would work. When I tried to cancel my Warranty and gap after getting another car somewhere else they told me I had to fully pay off my car before I could proceed (i traded it in) so I had the car salesman call himself to talk to them and they hung up on him multiple times when he told them they were trying to screw me over and then just stopped answering as a whole. Originally sold me my car with a nail in my tire and a TPMS issue that I didn't know about and they weren't bothered to say anything. I so badly wish I never went to this place and wasted almost two years of my life paying for a POS that I overpaid for.

Shottenkirk Nissan Katy

Shottenkirk Nissan Katy

3.0
(45 reviews)

Tracy took very good care, from walking on lot to car pick up. clean and smooth. knows vehicles…read more Thank you

This weekend, I visited Shottenkirk Nissan in Katy, TX, with my cousin as directed by the Sales…read moreDirector, Edwin. Upon arrival, we met with the finance manager, Christopher Robinson, to review options for her recently purchased vehicle. My cousin originally purchased a 2025 Nissan Armada from this dealership in September of that year. She drove approximately 10,000 miles and had two oil changes performed at the dealership during that period. After the second oil change, she noticed a loud metal-on-metal grinding noise. When she returned to the dealership, the mechanic was authorized to remove the oil pan and discovered metal shavings at the bottom. Ultimately, this indicated an internal engine failure. Since my cousin lives in Corpus Christi, TX, she took the vehicle to a dealership there for repairs, which took nearly a month. They replaced the engine. Upon returning to her local dealership, she noticed a ticking noise and reported it to the service department. They inspected the vehicle, told her it was normal, and advised her to continue driving. She then contacted Edwin to express her safety concerns while driving this vehicle. He advised her to return to the dealership so they could replace the vehicle without issues. Today, she drove three hours to Katy and spent nearly five hours at the dealership. She spoke with Christopher Robinson to explore options for exchanging the vehicle. Unfortunately, their only offer was to trade it in and purchase a more expensive vehicle, which would put her an additional $10,000 upside down financially. Christopher prepared paperwork for a 2026 model, offering a 96-month loan at an 8.04% interest rate, resulting in a monthly payment of $1,319. She agreed to these terms to obtain a reliable vehicle. However, upon reviewing her credit, Christopher stated that the banks would not approve the loan because her credit score was 695, whereas a minimum of 700 was required. At the time of her original purchase in September, her credit score was 780. The new financing options presented were a monthly payment of $1,598 at 10.83% interest for 84 months or $1,890 at 4.05% interest for 84 months -- both of which were unaffordable. We expressed our dissatisfaction with what appeared to be misleading information and the inconsistent efforts to help her. Christopher called Edwin to see if he could assist further; however, Edwin returned with excuses, claiming he had done everything possible. He also suggested a buy-back through Nissan but dismissed it, implying that if the engine was repaired, an engineer might refuse the buy-back, complicating the process. My cousin then asked Christopher to speak with Kevin, the General Manager, to discuss her situation directly. Kevin, who was nearby, refused to meet and advised making an appointment for Monday, stating that weekends are for sales and not dealing with customer issues. This response was disappointing and left her feeling dismissed and frustrated, especially after spending over $75,000 on a vehicle that experienced engine failure at just 10,000 miles and was still exhibiting issues. Further concerns were raised after reviewing online reviews of the dealership, which referenced potential fraudulent practices. During her initial purchase, they offered $28,000 for her trade-in but only provided $27,000, citing an error. Additionally, they refused to allow her to finance through her bank, insisting she use their financing instead. She discovered they listed her annual income as $150,000, despite her stating her actual income was $65,000 -- and they never verified this. Her final financed amount was $1,291 per month at a 9% interest rate. She believed they were acting in her best interest, but subsequent inquiries with other financial institutions indicated her credit score of 780 should have qualified her for interest rates closer to 4%. Overall, she is very disappointed with how she was treated. She did not request the engine to fail; she simply wanted a safe and reliable vehicle for her family. Instead, she received dishonest information, misrepresentation, and a lack of proper support. She is planning to seek a resolution to her situation, as she no longer feels safe or confident in her current vehicle. Additionally, she intends to share her negative experience with others and discourages others from doing business with Shottenkirk Nissan, citing concerns about unethical practices and poor customer service. Rebuttle: This lame ass generic statement below by the owner of the dealership is the same for every bad review. How about you make a call to the customer and see what you can do to resolve the issue not hide behind your desk Mr Shottenkirk! "On behalf of our dealership, we would like to apologize that you were not totally satisfied with your last visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate..."

Aerostar Auto Sales - car_dealers - Updated July 2026

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