DO NOT TRUST THIS COMPANY - SCAM TACTICS & HIGH-PRESSURE SALES…read more My furnace went out at 4 AM in the middle of winter, and with a 14-month-old baby at home, I called Best Rates Heating & Cooling for emergency service. Instead of a straightforward repair, I was pressured into an unnecessary $7,000 furnace replacement using scare tactics and zero real testing. Here's what happened: The technician quickly got my furnace running but immediately told me I had a carbon monoxide (CO2) leak without actually testing for CO2 levels. He used a snake cam to show me cracks inside the furnace and insisted I needed a full replacement right away. I was skeptical and went out to buy multiple CO2 detectors from Home Depot while he "went to the shop" for parts. My detectors showed 0 CO2 leaks anywhere in my home. When I told him I needed to discuss the purchase with my wife, he shut off my heat and said he couldn't leave it running due to "liability concerns." Instead of fixing the actual issue, he staged the system for me to bypass a safety limit switch and disconnected two wires from the control board, explaining how I'd have to reconnect them myself. This was completely unnecessary and a blatant safety risk. After shutting off my heat, he suddenly suggested a last-minute fix but refused to tell me what it was unless I paid $278 upfront. Desperate to get my heat working for my baby, I agreed to pay $300. Turns out, he just replaced a simple high limit switch, which was likely the problem all along. No need for a furnace replacement. I later had a trusted HVAC professional inspect my system, and they confirmed: My furnace is completely safe to use. The cracks inside do not automatically mean a CO2 leak. The original tech misled me with fear tactics instead of real testing. I reached out to Best Rates Heating & Cooling asking for a partial refund, but they ignored my messages. This was a clear attempt to scam me into an expensive furnace replacement I didn't need. Bottom Line: If you call this company, get a second opinion before agreeing to anything! I would never trust them again.

SERVICE!!!!! A year and a half after installation needed…read moreservice but was ghosted would not return call ended up calling contractor out of Hinckley had to replace AC coil would never recommend this company

Beware: deceptive advertising practices! I called and requested service advertised for $169.95 from…read morethe mailer. Was informed after calling for the appointment we could get the service requested from the offer. I specifically informed them I didn't want to pay more and only wanted this service if it could be purchased for the advertised price. I was told yes I could get the $169.95 service as advertised. When the day came the technicians said to complete the service it would cost more than $800. Definitely a BAIT and SWITCH for the up charge! Just a very dishonest way of doing business, advertise what one will realistically be paying or put a disclaimer on when it would cost more. Don't be surprised as you won't get what's offered for the advertised price! Buyer beware...you'll be charged more than you think after they show up if you think you're getting a "deal!"

We had Green Air Care come out on one of the coldest days of the year after our previous service…read moreprovider said they couldn't give us an appointment unless it was an emergency. They were on-time, professional and courteous, gave us thorough explanations of what they were doing, and what they were finding as they went. They had to go out on our roof to get to the dryer vent, and the frigid temps didn't slow them down a bit.

When I called to make appointment representative told me I was out of work area. I told her on…read moretheir website I was in their area. She said I was incorrect but would check with owner and would call me back. Never called me back! Plus from the response from Paul at the company is totally out of line. If Paul checked his website, he would see that Carol Stream is in his service area. I'm so glad I decided not to do business with your company. You seem like a rude ignorant little man am I complaint is completely valid again. Check your website. I'm in your service area!

Shout out to Dan, Dakota, Josh V, and Luis! They did an amazing job with the install. I got a new…read moreAC (which is the main reason I called air dynamics in the first place.) I also needed a new furnace and water heater. I also got the air duct cleaning as well. I wasn't pressured into anything and Dan was great answering my questions before we proceeded with anything. During the install, they kept me informed on what was happening throughout the process. I also got text alerts when they were on the way along with photos so I knew who to expect. I would definitely recommend them 100%.

As a fellow small business owner, I feel obligated to warn others about our experience with this…read moreHVAC/R contractor. Over more than a decade of managing vendors, this has been hands down the most disappointing and unreliable company we've dealt with. We initially entrusted them with all our heating, cooling, and refrigeration needs. Unfortunately, what followed was poor communication, subpar service, and a complete lack of accountability. When issues came up--which happened frequently--they were more interested in deflecting blame than fixing the problems. Over a year, they raised our service rates by 25% without any notice or explanation, and when I reached out to ask about it, they never responded. I also requested several quotes that were never provided. As a busy business owner, I shouldn't have to chase down contractors just to give them our business. Even worse, they billed us for services that were clearly not performed. I verified this myself--twice--and one time had to bring in a third-party HVAC tech to confirm (with photo evidence) that a rooftop unit hadn't been serviced as claimed. Despite being presented with clear proof, they refused to acknowledge or resolve the issue. After nearly two months of delays and rescheduling for a correction that never happened, we finally hired another company to finish the job. Their refrigeration work was even more troubling. They miscalculated and mis-sized a walk-in freezer, resulting in a system we had to completely replace. They relied on bad measurements and passed critical sizing calculations to a supplier instead of doing it themselves. Even when I showed them accurate specs from the equipment manufacturer, they pushed back with excuses instead of taking responsibility. To make matters worse, they submitted a bid to replace our walk-in cooler and freezer with dimensions that were entirely off. Had we accepted the quote, the units would've physically not fit the space--basic measurement errors that would have led to a major installation failure. The most aggravating part of all this has been their tone: dismissive, defensive, and utterly lacking in professionalism. If you're considering this company, I urge you to think twice. When things go wrong--and they very well might--you'll be on your own. You deserve a vendor who respects your time, your business, and takes pride in getting it right.

If you want people who will show up at the wrong time. Then they come and fraudulently charge for 2…read morehours of work AND APPRENTICE FEE FOR NOT FINDING A LEAK THESE ARE YOUR GUYS!!! 550.00 FOR NOT finding leak. Look elsewhere

These guys are the real deal. Just purchased a furnace and had it installed. The owner stopped out…read moreat my house personally to measure my house and discuss my concerns regarding furnace size (BTUs). He insisted on a smaller unit as it better fits the house despite the fact that they would have made more selling me the larger one. The receptionist was very friendly and helpful coordinating the whole thing, and setting up the financing. The installation happened the following day (meaning I was only without heat for one night) and the unit works like a charm. I'm fairly handy, so had lots of questions, and the technicians had no problem explaining everything they were doing. Highly recommend these guys!

Absolutely Horriable service...never informed us they don't work on YORK air conditioners....2 men…read more185.00 here for less 15 minutes did absolutely NOTHING .try to stay local have lived in town for over 60 years ...do your homework the are not the people for you !

waiting on him to come back and fix our oven. talked to…read moreLynn. or give us our part back

I called a local appliance store to work on my LG refrigerator and they referred me to Andrew at…read moreArts Repair. Andrew arrived at my house, not in a company truck with no logos etc. He stated that he could diagnose my refrigerator and get it up and working. We called LG for a new compressor and a new memory board that was under warranty (free) from LG. It was shipped directly to my house. Andrew and a friend came back with hardly any tools needed for the job and replaced both items. I paid him $500! My refrigerator worked for a few weeks then stopped cooling. I called Andrew and after many attempts and days passed he got back to me. He came back and put additional coolant in the compressor and left. It never worked and after multiple weeks of texting and calling he never got back to me. I had a different repair company come out and that technician fixed the problem within two hours. He used a computer to update the memory board (something Andrew never did). This repair person told me all the things that Andrew and Arts Repair didn't do properly and just skipped in his workmanship. DO NOT USE ARTS APPLIANCES. Lack of customer service! Lack of trust. It seemed shady when he showed up and I should have gone with my gut and not used them. I called the local appliance store that told me about Arts Appliance (Andrew) and notified them of the situation. They stated that they should not have recommended Arts Appliance because it's a company policy not to refer business to other companies even if it is an LG. They told me that was their 2nd call of the day regarding Arts Appliance and the same scenario.

This is the second time I have used Pac's for appliance Repair. He came on the same day I called…read moreboth times. He is reasonable in what he charges and knowledgeable I will use him again if I need appliance repair.

Very reasonable and easy to work with. Fair price as he fixed it for me without charging extra.read more

What a great experience! Dan, the owner, came to our house to fix our refrigerator. Not only did…read morewe receive an extremely fair price, he explained every step of the process and couldn't have been nicer. The refrigerator works as good as ever.

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.