Great service in replacing my two hot water heaters. Fast, dependable, great quality job on removal…read moreand installation!

Got a flat quote of 1600 without any detail as to diagnosis, part charge, vs labor. Said it was…read morepolicy... after spending 2 hours on the phone with tech support Sounds like this technician was inexperienced or unlicensed or both... another vendor came to the same conclusion in less than 30 minutes on a prior day Not of fan of vagueness and lack of transparency in any situation... red flags in all situations.... but it did make it an easy pass... RESPONSE to response from Chad: The technician thst stated it was the blower was out the PRIOR week BEFORE Andersen.

Stay away from this business! My entire cooling and heating system was left in an inoperable state…read more I called for a diagnostic of the air conditioner today because cool air isn't coming from the vents. I was told the diagnostic would cost $149. I asked to be informed of any repairs that had to be done. Technician checked the system and recommended replacing unit. We discussed replacement unit and cost. I was ready to pay deposit. In the next 10 minutes I was told that the model I selected is old and not available. New model costs $1000 more. I asked for a proposal to decide later. Technician told me that the visit costs $396. He said that he fixed air conditioner that was not working. He never told me that he is fixing anything. Through our the visit it looked like he was figuring out the problem. I talked to the owner and we agreed that any repairs that were done will be undone so that I do not have to pay for repairs. Then the technician removed all the wires from the board making both heat and fan unusable. He did not just undo the "repairs", but made entire system unusable including fan and heat which were working before his visit. See the photos to show what was done!

Reply to 2 reactions from Harmonic on my 1 star review…read more 1. A. & K. claimed A. fixed my heater Tuesday; lie. Bad customer service. Harmonic deserves 1 star, but all the starts below 5 are NOT indicated on the Google graphic of the numbers of review stars 1-4: false. 2. I never promised a review pull-down for a discount. My husband & I have better things to do than having an "agenda" as Harmonic accused. My husband was on a business trip. 3. I never called for an emergency repair. I did not switch from repair to cleaning & maintenance. I asked A. if C & M was possible afterward, unaware of 2 more with no heat. Harmonic called me "selfish" for this. 4. Any possibility A. and K. have unconscious biases towards people like me? They accused us of "manipulating" what? To save a few hundred bucks, while we spent in the tens of thousands at Harmonic's better former (aquired) company) you imagined up? 5. How could Harmonic accuse me of lying about my pain. Because I was able to and had to carry my 10 lb dog for a short moment because of her barkin? Why do I even have to explain my chronic severe back pain and mostly failed back surgeries and weak immune system? 6. I had no "agenda," but getting my heate fixed. I am not playing any "game" as accused. I am standing up for myself. 7. K.'s statistics on the number of my Goole reviews are false. 8. A. & K. are the ones who were "aggressive, harsh, unethical, disrespectful, and manipulative." Stop projecting and gaslighting. I wish I would remember to record conversations when I am alone with a person like A. Why did K pull down his absurd replies on Google?

I needed a humidifier installed in new construction home. I'm extremely pleased with my experience…read more They explained things patiently and thoroughly. When they came for the install, they informed me that the original humidifier was not the best fit. Rather than installing it just to get the job done they paused. They recommended a different option that was actually a lower cost and that they would have to come a different time to install it. This shows their dedication to customer satisfaction and making sure the customer has the best product to address their needs. Highly recommend them.

Pillar Heating and Air will provide the help you need with your furnace, air conditioner, or…read morethermostat. Travis and Adam are knowledgeable, professional, honest, and prompt. Service is done with care. They have taken care of our HVAC needs for years. We believe they are the best in the business. Give them a call!

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

I've used this company for many years…read more Very fair pricing. Reliable. Will come out in an emergency.

Steve and his team are incredible at what they do and we were very fortunate to find their HVAC…read moreservices. They have done multiple installs for us, including AC and whole home humidifiers, along with annual routine maintenance and we have been ecstatic with the attention to detail and turnaround time. Highly recommended if you're looking to upgrade your HVAC or even have some routine services to keep everything running smoothly. Best, Charlie

The technician was suppose to come between 8 - 830. I called around 9 am I was told there was an…read moreemergency. Fine My concern Is with your customer service. No one called me This makes me angry. I used to work in customer service. This would be something to the customer. If I did this I would be in serious trouble. Because you don't treat your customers like you did. You always let your customers if there is a delay. You guys failed this If you guys keep doing this. You guys will go elsewhere for service

Went with Youngrens to take a look at our AC unit that was not effectively cooling. From the start,…read moreMisty was very pleasant to set up an appointment with, and was able to setup a service call for the very next day. They had given us a a 3 hour window from 9:00 till noon. The next morning they politely asked if it would be OK for them to come out sooner, which worked better for us in our case. Andy the technician was very thorough and answered all our questions, and did an excellent job. He did not try to upsell us and offered us all available discounts available for us. He did a great job and would use their services again

I'd leave zero stars if I could. Over-priced - only care…read moreabout emergency jobs that they can overcharge customers on. Will cancel pre-exiting appointments that were scheduled a month out. Does not matter if you were paying for VIP or not. They do not care about customers, only their next job they can rape and pillage on. ZERO INTEGRITY! Zero customer service. DO NOT USE!

I requested my service plan be cancelled on or around March 1. This morning the payment was…read morededucted again. TR Miller customer service is awful Stay away. 4 Seasons will have my business going forward

Alex came to the house on time and provided helpful consultation on how to solve my 2 issues. Have…read morehad plumbers nickel and dime me in the past, but Alex provided a fair price for 2 quick fixes. Will definitely use them again.

I had a pretty brutal few days with basement flooding and onestop was very dillegent about follow…read moreup and communication. I believe they really care about their commitment to customers and their craft. Thank you!

I had a problem with my air conditioner today. I returned home to a warm house with just the blower…read moregoing. Of course the temperature is about 86 degrees. I called at 4:00pm and by 6:00pm the Tech Dan was at my door. He was professional and explained every step of the way. Thankfully it wasn't anything much wrong. I have used their services prior and was impressed with how they never try to sell you a service that you don't need. My trip was a total of $85.00 for basic service but I am now cool and refreshed. I absolutely recommend this company to anyone in need. Thanks Dan I appreciate it.

I asked them to look at a problem with my AC. They dispatched a tech to fix, which they did, bit…read morethen pressured me to buy a new one, by sending out a salesman WHILE THE TECH WAS WAS STILL WORKING ON IT! Additionally the tech removed a plate from the unit and didn't put it back on. When I asked him about it, he said oh it's a pain in the ass to get off and you don't need it. He then left without putting it back on. The cover exposed wiring. I called the service center, but was ignored. I had to fashion a piece of sheet metal to cover it. I've used them three times now, but won't likely be using them again. The first time was a good experience, the second time they sent out a different tech, even though I made a request for a specific tech and they confirmed that the requested tech would be there. I just feel like they are somewhat disingenuous and I don't think I will be using them again.