Kaleb W. works for TR Miller, inspected, checked for rust on burners, clean level for 4" quilted Furnace Air filter, Evaporator panel in April Aire humidifier. Igniters of main burners. Advised using A35 METAL evap panel in Humidifier- less chance of mold occuring. Michael P read more

I'd leave zero stars if I could. Over-priced - only care about emergency jobs that they can overcharge customers on. Will cancel pre-exiting appointments that were scheduled a month out. Does not matter if you were paying for VIP or not. They do not care about customers, only their next job they can rape and pillage on. ZERO INTEGRITY! Zero customer service. DO NOT USE! read more

scheduled A/C tune-up, from 7:30-am until 4-pm I received 4-5 automated texts stating techs were busy & I would be notified when they were on the way. Received a phone call at 6:19-pm, a call I missed as I took my dog outside, stating tech would arrive in 30 minutes. upon return approximately 10 min. later there was a voicemail, received at 6:26-pm stating tech had been reassigned & I would need to reschedule. It was OK I waited 11 hrs for service but they could only wait 7 min. for an acknowledgment. Despite spending several thousand dollars with them in the last few years I will not do business with them again. read more

rip offfffff........told me the cost to "replace my wiring in my condenser would cost 460.00. then they spliced the same, existing damaged wires together and left!!! terrible......terrible service!!! read more

I requested my service plan be cancelled on or around March 1. This morning the payment was deducted again. TR Miller customer service is awful Stay away. 4 Seasons will have my business going forward read more

I had no problem with the actual technicians but it's the quotes. Overpriced. Not paying $1000 to replace a sump pump that costs $249 and takes no more than 30 mins to install. And was quoted $5400 to replace a water heater that costs $949 at Home Depot. $4000 for installation, absolutely not. read more

Great job installing my ceiling fan. Friendly and professional. Jim C. who came to give an estimate and listened to my concerns; and technician Josue P. who did the installation, was neat, respectful and took the time to explain the process. So pleased with the quality of work. read more

TR Miller Heating, Cooling, Plumbing & Electrical - Heating & Air Conditioning/HVAC Near Me - Plainfield, Illinois

Trying not to waste water, Santa tried to fix the leaky toilet, but after two hardware stores and a plumbing supply shop, (and with words he wouldn't want Mrs Claus to hear) his repeated efforts were for naught! Chris B, politely and professionally rescued Santa! TR Miller had a fair price, good service warrantee and is definitely on The Nice List for a prompt response and great service! read more

TR Miller Heating, Cooling, Plumbing & Electrical - Chris B of TR Miller is definitely on the Nice List after helping fix a toilet for the Claus couple! - Heating & Air Conditioning/HVAC Near Me - Plainfield, Illinois

We booked an appointment on Saturday morning due to an emergency pluming issue that we had and were told they would be there between 8am-12pm with an emphasis on trying to get there for 8am. No word from them so we called at 11am and were told they should be another hour or two. still no word so we called back at 2pm and were told they might be able to make it by 4pm. Had lots of plan for a Saturday but we had to sit at home all day waiting for someone to arrive with no updates. TR miller, how difficult is it to keep you customers informed? if you can't make it till 4pm or later then tell me so I can at least do something with my day! Edit: called back at 4pm because STILL no one had been in contact. We spoke to Kim who was extremely unhelpful and was unable to provide basic information. Kim then hung up on the call when pressed if someone is even coming out today... we will be changing service as soon as we can. read more

Every time we have hired this company, we have been impressed. The work is great, but the people are what really make it. We recently had a plumbing issue and had Ryan, Derrick and Juan come over and all were outstanding!! The office people are so nice and helpful too. This is probably my third time using them-highly recommend!! read more

Thanks for wonderful good business TR Miller heating , cooling . Cleaning Furnace and plumbing. Two guys came . Very friendly and honest . Great appreciate! Thanks so much , Janet read more

They were responsive to our call for service. There the same day. He worked on three items, one being a leaky pot filler. He said no guarantee that he fixed it. It still leaked. So to come out and replace the cartridge, it was going to be $376. A new pot filler is about $275. The work was good, prices are high! read more

Bogdan took care of my service request to make sure my furnace and air conditioner were working properly. He was very knowledgeable about my Carrier brand system. I recommend their monthly service contract that is not only very inexpensive, but will save on every visit. I've used them also for plumbing issues and I have no complaints. Highly recommend! read more

Technician came out at the end of November and fixed my furnace for roughly 1k. A month later I received a free furnace inspection in which they found an additional 3,500 worth of work that needed to be complete. My furnace is now down. The first technician told me I was using the incorrect filter so I switched to what he recommended. The next technician came out and told me the filter I had in was wrong after I switched to what was recommended... This company will milk you for money. Beware. read more

We used TR Miller last year for an AC cleaning and tune-up. At the time, we were told our 9-year-old unit was in great shape. Fast forward to this summer -- the unit stops working, so we call them back out. This time, they tell us the entire system is unrepairable due to a crack in a line they failed to catch during their inspection the year before. They also claim our furnace -- also just 9 years old -- needs to be completely replaced. They quoted us over $13,000 to replace everything and even added $500 ($269 an lb) worth of freon refrigerant to the broken unit, knowing it would just leak out. Thankfully, we decided to get a second opinion. A local HVAC company, Lyons in Morris, came out and quickly identified the issue as a simple fix they completed in just an hour -- all for under $800. I would not recommend TR Miller. They misled us and used high-pressure, fear-based tactics to try to sell us a full system replacement we didn't need. I rarely write reviews, but I felt compelled to share our experience to help others avoid the same situation. We're incredibly grateful to Lyons for their honesty and professionalism. read more

TR Miller Plumbing is the Real Deal! Just had my water heater replaced by TR Miller Plumbing and I'm beyond satisfied! My utility room is on the second floor, and they had the entire job done in under two hours--start to finish. Technicians Robert and Jake were fantastic: highly skilled, respectful, and explained everything clearly. Best part? The price they quoted was the price I paid--no surprise fees! What really blew me away was their attention to detail. Ten years ago, another company replaced my heater but never installed new piping or a proper gas line. TR Miller noticed right away and fixed everything, the right way, and didn't charge extra. They were careful with my home, cleaned up after themselves, and handled everything like pros. Before leaving, they walked me through how to maintain the new unit and what to watch for. This is top-tier customer service and quality work. I'll definitely call TR Miller again--and I highly recommend them to anyone needing plumbing done right! Mary!! read more

Overpriced. Beware and get three estimates. Don't be a fool like me. Overcharged me $800 bucks on my toilet repairs

I've been a customer for over 10 years and left positive reviews for them. However, the service has gone down hill and the prices uphill the last few years. This time it's the last straw: After scheduling a Friday afternoon apt, I got a few status texts but then nothing after 2 pm. I finally texted at 5 and got a return call at 5:45 saying 45 min out. That's not afternoon - that's evening. I rescheduled for Saturday morning and the tech called to say he was coming for my inspection. I had told him I asked for a tune up/cleaning and was told $89. He told me the inspection does not include a cleaning. If I wanted that it would have to include an inspection that made it closer to $300. I called a competitor and can get a tune-up that includes inspection and cleaning for $89.95. As a previously happy customer, I'm extremely disappointed in TR. read more

One hour before our yearly fish camp and our toilets plugged. We had a main blockage and a cracked main. Rich was here on his way hoe. Got us up and working, and then finished the repairs the next morning and put all our landscaping back. We've literally been using them for 32 years. Rich has taken over for his dad. He never disappoints. read more

They used to be a good reliable company for work. Last few times, they confirmed the appointment and always run late. Could no longer waste a day waiting on them. Moved to another company. As I read the other reviews, definite pattern. When they show up, they did good work. read more

Excellent service! Quality workmanship! On time and efficient! had 2 gas leaks and Nicor shut my service down - called TR Miller and they came out right away to fix the issue - This company is my new go to for all my services read more

Nico replaced a toilet(40 yrs old) quickly and professionally. I highly recommend him and TR Miller in general. Its worth it to be part of theVIP plan too. read more

Sergio lead a team including Chris, Jorge, Eduardo, Maria and Nick. They worked well together to deliver quality instillaton of my hvac. they were clean and efficient True pros. read more

Requested a plumber yesterday and they said they could come next day in the evening. They kept saying another hour another hour. An hour later the service guy calls and says he's still an hour away and he lives far away so it would be better to do in the morning. What kind of service is that? read more

We had TR Miller out to check our AC unit and were extremely impressed. From the initial call to same-day service, everything was smooth and professional. The technician who met with my wife was polite, knowledgeable, and a great communicator--she felt completely at ease and confident in his assessment. It's rare to find a company that delivers both technical expertise and top-tier customer service, but TR Miller nailed it. Highly recommend them without hesitation. read more

So disappointed in this company. We should have read the reviews before we used their service. We purchased a new furnace a couple of years ago from this company. They must not have sent experienced, thoughtful or professionals as the work they did for us caused us more money at the end having to seek out various professionals to remediate our issues TR Miller left behind!!!!! From non spoken additional fees to come out and service yearly, to the technician leaving water draining from the furnace into our crawl space and other issues - the dehumidifier system in the furnace is not properly installed either. When we lower it it raises, and we know it is not in working order due to the cause of mold issues in our home that we had to have professionals come out to remediate that cost us! We have had to spend money to have other professionals come out! If this company does not make right their wrongs it just proves they are not reputable and please, please do your research so you can choose a reputable company. read more

Was charged $1100 for a simple kitchen faucet replacement...that leaked on day 1. I've called 3 times to cancel my service/inspection agreement and am told they have to have the 'manager' call me, which never happens. And they keep charging me $19/month. Run far away from this business! read more

Scheduled furnace clean and check several weeks ago, confirmed yesterday. Received several texts today, starting at 8 AM that I was on schedule. Last came at 12 Noon, no one ever arrived. Had to have work done by 5 PM, cancelled appointment. If you are set to waste all day for nothing, except to look out TRM's "Open Window" for timing, its the business for you. At least this is a real-life experience of what Heaven forbid it would be like to depend on them to promptly solve an immediate problem. Follow-up: After telling TR Miller I would have the installer of the furnace (not TR Miller) do the related annual maintenance this cycle, the TRM's dispatch manager called back and offered an adjustment to "make right" for the scheduling problem. Am acknowledging the offer and will see how it may be applied towards some future occasion. read more

Can't even give this Company 1 star. Had them out on 9/23/24 to do a yearly checkup. Technician Came up very quickly with all sorts of things wrong with furnace. Was told if I didn't get particular switch replaced (Cost $250.00) my furnace would not work this winter even though last winter I had no problems. Couldn't answer that question. Was this a scare tactic?? Promptly asked technican to leave. Contacted another Heating/Cooling and they had no problems with furnace igniting and heating. Be sure you double/triple check before you use this company. read more

I'm very disappointed in the quality of American Standerd furnace and their parts after having my A C and furnace only 3 and a half years my Heat Exchanger has a crack and that part should last up too 10 too 20 years and warranty only pays for only the parts I pay for the labor 1700 dollars and the part is rusting out due to poor quality metal. T R Miller says there only men and they make mistakes, my mistake was in didn't do my research on American Standerd and there cheep parts. I hope this helps someone looking for a Furnace i will be putting a review in yelp Thanks! read more

made two service calls for am service both times no show I canceled now looking for new company

We are absolutely so pleased with our hiring this group of professionals that deliver exceptional customer service from our first contact for the initial meeting with Derek, to the highly skilled and knowledgeable install with Tyler and Jorge. Gabby was very helpful and supportive with addressing any questions we had scheduling and follow up. We also spoke to financing office (female) with TRMiller who followed through for us with our contract. The new 96% high efficiency 2 stage furnace with humidifier and larger AC unit for our home 3.5 ton has been installed. Believe me it's not just minor improvements it is literally going from night to day in efficiency performance, quality, safety and value warranty. The noise reduction alone is initially so obvious. Our home is now so comfortable with the two stage furnace. No more variation with the upstairs temperature. We highly recommend TR Miller for your business and their American Standard high efficiency furnaces and air conditioning systems. The value added in comfort is definitely worth the investment. We received reductions with TR Miller ongoing promotions, rebates with nicor $150 and comed $140 and a tax credit for writing off $600 next year for the high efficiency products. Our energy bills are also projected to be reduced each month/year, which we will welcome those savings. It was very clear to us that TR Miller and American Standard products were the best choice after I did extensive research and getting quotes from 3 different brands that came to my home for their assessment. The price differences, the brands and long term service and warranty for labor and parts, and there is a volume of reviewable information by licensed and highly experienced HAVAC service/repair professionals to helping you understand what are their concerns. I learned that 95% of the potential issues that come up have to do with not so much which brand you choose but it definitely comes down to the training, knowledge and in depth experience of the installers. TR Miller has highly qualified and knowledgeable and experienced professional installers. Go for it and find out yourselves, they are the #1 choice!! read more

Whatever you do, don't patronize this business. I have a clogged kitchen sink. This company came out and worked 45 minutes. They claim they could not fix the clog and charged $657.00. I asked why so much to rod a sink and they said they charge this rate regardless if the job takes 3 minutes or 3 hours. Now, I have to pay to have another company come out and complete the job. I am so disappointed in their unethical business practices. It is my fault for not checking their reviews before trusting them. read more

Thank you Brian for your response. I also had a good conversation with Ryan the Dispatch Manager a few days after the event. Apologies to Jenny bc she was not the female I spoke to. I appreciate the follow up and I will most likely give TR Miller another try. I changed my review to 3 stars. read more

I called them to have them come out and look at my drainage problem, a technician came out put and used a camera in my drain and said there was a plug or clog about 25 feet out from the house charge me over $300 for that alone. then gave me an invoice for $6900 + to repair and the invoice stated what they're not responsible for what they're not going to do like replace the landscaping but the invoice had very little on what the repairs entailed they gave me pictures of bushes that needed to be removed and was supposed to give me a copy of the video from the camera that they took and did not provide out but a picture of a thumbnail that was a total blur I would not recommend this company. See picture below Follow up 11/4/21 Thank you for refunding initial payment to me read more

TR Miller Heating, Cooling, Plumbing & Electrical - Supposed to be a video of my drain - Heating & Air Conditioning/HVAC Near Me - Plainfield, Illinois

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BUYER BEWARE - Based on the positive online reviews I read, I am surprised I need to post a review to warn others about TR Miller's service. I had a tech come out to address my A/C unit which was not cooling properly. The tech explained that it was low on freon and gave me the option to add the missing freon or purchase a new A/C unit, given the 15 year age of my current unit - I went the freon replacement route. The tech did not give me a specific breakdown when he ran my credit card after the service. When I received my detailed invoice via email after the tech departed, I realized how much I was charged for 2 pounds of the freon refrigerant ($269 per lb.), which seemed extremely high to me and I thought this was most likely an error. I called TR Miller customer service and the rep confirmed I was not charged incorrectly, the cost per pound really is $269 and that included labor. Well, I was already paying an amount for the service call and the max time it took to charge the freon was approx. 15 minutes. It gets better, later I learned the typical cost of the refrigerant in question is $14/lb. so the price charged equals an approx. 20x mark-up of the refrigerant by TR Miller and I think that is very excessive. After pressing further, she simply said there is nothing she could do. She said she would have the service manager call me to discuss my displeasure with their pricing, but no one ever called me back. After posting an online review about this matter, I finally received that call from the service manager and he stated I was charged the industry standard pricing for refrigerant, but I checked with another local company and they quoted less than half of what I was charged. So moral of the story is ask more detailed questions prior to having your AC serviced by this company and shop around. read more

I hired TR Miller to look at my water heater because it wasn't heating the water. Joey's evaluation was wrong. He told me that, two elements need to be replaced and wanted to charge me $479.95 to replace them. I totally disagree because I didn't believe him that is the problem and the price was too high. Since the water heater itself cost between $350 - $470 He was more concentrated on getting higher price than resolve my issue. He told me that, water heater like mine 28 gallon Electric will cost me $2000 - $3000 and i better of do the repair than replacing it. The next tech guy who came , did the evaluation and found that I need to replace the Breaker which cost is $35.63 in Menards. We bought that and the problem was solved. I paid $79.00 service Fee to TR Miller for nothing and Joey didn't have knowllege to find what was the problem read more

I had a clogged drain so I called TR Miller. After being in my house for more than 6 hours and trying to clear the clog thru every drain in my house, eventually he pushed the rodding machine UP thru the vent stack on the roof!!!!! This caused the rodding machine to wrap around my A/C unit and zapped my a/c unit. RIDICULOUS!! They quickly fixed the A/C unit be left without clearing the drain. Since then I hired a competent plumber that pulled out 1 6ft long piece of the rodding machine that was left by TR Miller. read more

TR Miller Heating, Cooling, Plumbing & Electrical - TR MILLER broke this part of the rodding and left it in my drain!!!! - Heating & Air Conditioning/HVAC Near Me - Plainfield, Illinois

I had a disaster happen, a pipe burst and my shower valve broke, I had TR Miller come out and they did such an amazing job, they really helped me with a bad situation, I would highly recommend this company if you ever need any plumbing or heating work done, they are very professional and all the associates are so polite and knowledgeable you will not be disappointed. read more

I would NOT use this company and here is WHY!! I rrequested a TUNEUP for my furnace as advertised. It was supposed to come with a warranty also. This is FALSE ADVERTISING!! I received what THEY termed as an INSPECTION. When the serviceman arrived, he used the INSPECTION term and called the office for clarification, because I told him that was NOT what I requested. I also showed him the AD for a TUNEUP. Katie at the office apologized for the confusion, but said a TUNEUP and an INSPECTION are the same thing. They are NOT!! I wanted to find out what was wrong with my unit, so I allowed the INSPECTION. I received a list of the issues with my furnace and air conditioner AND prices to fix things. As an example, I need a [DRAFT INDUCER MOTOR] which costs $1,376 to replace. The actual part costs around $100. Another part is a bypass humidifier $1,047. The ONLY positive about this visit was the serviceman JIMMY. He was professional, thorough and knowledgeable. It's just TERRIBLE that he works for this company. read more