We have be customers of Stephens Plumbing & Heating for over 20 years. Their technicians are the best of the best. Yesterday we had a sump pump problem that really concerned me as it would not shut off and was continually running every four minutes. I called Stephens at 8am and spoke with TERESA who was super helpful and always a pleasure to speak with. Absolutely great personality and totally cusomer oriented.She went the extra mile for me and she was able to secure a Stephens tech for us by 10am, same day! Joe D. was sent out and solved our problem quickly and efficiently. Our sump pump was DOA and that was what was causing the problem. He was able to install two new pumps for us in a short time and at a very reasonable price. Joe also took the time to make sure we understood everything that was taking place, and explains things to you so you totally understand what happened and why. Joe D. is a patient and very knowlegeable plumber and I highly recommend Joe and Stephens to everyone. And of course, I hope TERESA ane JOE getrecognized also for outstanding customer service. read more

The owner contacted me to tell me he will pay for the dry wall to be removed, replace, and ceiling repainted. That is a classy reply, and I appreciate that he came forward to help with the issue. read more

See all

A few days ago sump pump failure. Dan, the service tech was very professional. He installed a new pump and piping . Very nice job. Dan cleaned up after himself and took our old pumps away. I highly recommend this company. read more

Professional service. Fair prices.i am confident of ther work. Great staff I would highly recommend this company read more

Quick, efficient, no-nonsense and at a good price. This is what you need from a plumber service. They installed a new sump quickly and for such a good price I was actually surprised at the stellar service. You don't get that from a lot of places out there that do the same thing. Friendly and informative. Thanks!!! Will use again! read more

Gave honest and fair pricing. The serviceman that came out was really good and efficient. Would definitely recommend these professionals.

I had a somewhat urgent issue with a sudden backup of schmootz bubbling up out if my bath tub drain. I sent an email and followed up with a phone call and spoke with Kevin. To my surprise he was able to schedule me same day--like I was his favorite uncle or something. Chris and Tyler showed up and not only rectified that problem but investigated further and did some preventative maintenance. They put their heart and soul into the plumbing puzzle and fixed it. Pronto. I am whole-heartedly pleased and it did not at all break the bank. I highly recommend them. read more

Perry and chip replaced a couple of water heaters for me. They arrived on time, explained what they'd be doing, did it, and left the area like they were never there. Stephen's provides quality service at a good price. read more

We have been pleased with Stephens over the years. They have been professional, responsive and reliable in a variety of situations. Thank you for your patience, dedication and fine work! read more

Their website indicates they work all over the Cook county in Chicagoland area. This is not the case. I thought their website in the information they provided was deceptive. read more

Had them do several things around the house. Always professional and personable. They do the job right.

I live in Hinsdale and when we moved here 31 years ago we got their name from someone on the block. We have used them ever since for all our plumbing needs. Very quick to respond and very reasonably priced. You feel good having them in your home. One tech even gave me his cell to call in case of emergency over the weekend once. They always seem to be able to figure out any situation. read more

Woke up to a Viking shower and called Stephens. They came out the same day and replaced my hot water heater. As usual they did a great job. Bob and Francis were great Very clean when they were done. read more

Yesterday I had an emergency need for a plumber- our garbage disposer's motor had burned out and water was collecting in the sink every time we would turn the faucet on, so I called the company we have used for over 10 years for help. Unfortunately they could not come for 5 more days but they did suggest that I call Stephens Plumbing for help. What a wonderful experience!!! The plumber was able to come within 2 hours, replacing the disposer quickly after finding the problem with the motor. I feel so fortunate not to have to try to work around that loss during a 3 day holiday weekend and into a new week. Thank you Stephens Plumbing- you are the best! read more

Stephens sent Perry to our home today to fix a plumbing problem. He was friendly, thorough, and did the detailed repair in under an hour. I'm not sure whether great plumbers work for Stephens because it's a great place to work, or Stephens hires only the cream of the crop because every single plumber they have sent to our house has been friendly, efficient, and did quality work. HIGHLY recommend. read more

Stephens was great! A plumber was able to come the day after I called to clear our slow drain. It took him less than 30 minutes and he was done. Reasonably priced, too. I will call them again! read more

Wow! I am soooo happy with this company and especially Joe our service man! I was told by a local company we needed a new furnace. Total hogwash!! Joe was here over an hour making sure everything was in great shape and he assured me the furnace was FINE!! They probably saw a female they could put one over on. Me. However, a second opinion is always a good idea and if I could leave ten stars I would. They aslo service a few commercial properties. Even better!!! read more

Excellent service. I have an old house with an old shower, I couldn't find parts for it but they found it and replaced the bad parts without ripping out the wall. read more

We've used Stephen's several times over the past few years for a few issues. Fair pricing for service calls, always responsive, honest and knowledgeable. read more

I have used Stephens for both plumbing and Heating/Air conditioning services. All visits were exceptional-quick, thorough, neat and professionally explained the problem, what they were going to do, how long it would roughly take and then cleaned up before departing. What more could you ask for! Top notch company which I will continue to utilize in the future. They were so good they service my 85 year old mother's home. A valuable company to know when you meed plumbing or hvac service. Thank you! read more

I have read a review that was negative about a clogged drain. They paid 375 or something. And were unhappy about having to call someone else to finally fix it . I had a family friend who spent 10 hours with two people trying to unclog from the house to the street. We had a caregiver for an elderly person who didn't understand large wipes don't go in the toilet. The first charge was like $1,000 And the rodded out 10-5 gallons of wipes. .it was still running slow and they came back and spent another 10 hours for 2 people to keep rodding out the sewer until they went to the street and heard it was running freely. You got of lightly. If these family friends had not kept trying to get past the roots if the tree in the yard it would have required digging up the whole yard and relaying the whole sewer. All I mean to say is you may have been disappointed by a less than $400 bill for rodding out a sewer but it can be a tough job. Next subject. I have used Stephens Plumbing for over 30 years in Downers Grove. Yes they are a premium plumbing company. But, they has e always backed their work. They lived in the neighborhood and their kids played all the sports etc. If you were unhappy then you should have brought it up to the owner. I like to have everything go smooth but the true judge I use for a service company is how they handle an unhappy costumer. I have always been holy with them and ik is if you brought it up to Matt who was the owner when I dealt with them, he would have taken care of the problem. I have never heard of a dissatisfied costumer that didn't get their problem resolved. It is a fair and responsible company. Give them a chance to resolve the problem. Ask to speak to the own6, he is vert5 approachable. read more

Needed my floor drain rodded out. Dan was friendly, highly competent, and conscientious. Cost was fair. Finally found a plumbing service I can depend on. Highly recommended. Only drawback was that they didn't have anyone available the morning I called. They did come morning next day though. read more

I have used Stephen's Plumbing for plumbing on multiple occasions. The staff is courteous, professional, and informative. I've interacted with Chip, Danny and Chris who all were excellent in executing our projects. Thankful and grateful such quality experts are around the corner from my home in Downers Grove. read more

1. Highly recommended. 2. They were fast, efficient, and very reasonably priced. Called for water backing up into house. Received and appointment same day. We explored best options and they took care of everything. Fast, professional, and will be my preferred service for as long as I live here. read more

Let's be honest. No one ever wants to *need* a plumbing or HVAC visit without warning. Living in an older home has brought a few surprises and there is no one else I would call, except Stephens. Kevin and his staff and crew have definitely gone the extra mile to get things fixed and fixed, properly. They leave the site spotless and answer all of my questions. Everyone has been friendly. They are the best! read more

I don't need to get into the "how" or the "why" around a 10 week disaster of getting our washer and dryer delivered from another vendor. That's not the important part. The important part was that we needed someone to install these appliances because we no longer had faith in the original company to install a new exhaust pipe for the dryer and then hook up the new equipment. Brian was our technician and they showed up on time and were very professional, courteous, knowledgable, and got right to work. They told me what would happen, what to expect, and alerted me to a few potential things that COULD go wrong (they didn't, but they wanted there to be no surprises). Beyond that, they knew exactly how to handle the exhaust install that the previous owners ruined (if you're going to do-it-yourself, please, do it right...). This company was so fast to respond to the initial request and they also were able to reschedule when one of our 4 deliveries was thwarted due to a damaged appliance. If you're still reading, you might need a hobby. Just call Stephens, already. read more

Our sub pump was stuck on, so I called Stephens the first thing in the morning. I spoke with Kevin & he explained thoroughly what he thought what the problem was. He even gave me an estimate over the phone! Imagine that. Chris was our Tech, he arrived quickly & explained what he found, & advised what the best solution would be. The new pump was installed in about an hour. The best thing - they are reasonably priced! We used them before last year to clear our clogged sewer line, they did a great job, & again were reasonably priced! - Take that Precision! We will not hesitate to call them again if needed & highly recommend using them if you live in Downers Grove area. read more

Stephens was super responsive and able to solve my issues right away. They were honest and didn't try to upsell, especially once they realized my furnaces just needed a good cleaning. I'll definitely be using them again. read more

These guys came out next day. Pricing seemed fair for a leaky pipe repair in my crawlspace.

Stephens plumbing is fair and reasonable. They came out quickly and did the job for less than half the cost Jay's Plumbing wanted. Additionally, their products are far more fairly priced. Where Jay's wanted five times the cost for a garbage disposal sold at Home Depot, Stephens was only $50 more. And they were happy to let me buy it from Home Depot and still install it. Don installed it and rodded out my drain in less time than was originally suggested, saving me on labor. He also was able to fix a couple of things that needed to be done in that time. Thanks, Stephens! I will be calling on you in the future. read more

About a year ago, we had them come out to rod out our main sewer line, as our floor drain was backing up, mostly when doing laundry in the same room. The guy that came out was very nice and assured us his "repair" would last us at least 3-5 YEARS. It's happening again. I called only to find out that while we were told it would last 3-5 years, THEY ONLY WARRANTEE THEIR WORK FOR 30 DAYS! Very disappointed in the company. Will be calling others for this 2nd of the same repair! I won't give them another $375 only to have to call them again in another year!!! read more

The posters who commented on the front desk woman were spot on. Nothing has changed in that dept. She is rude, dismissive, talks over you and generally acts like you're annoying her and she's doing you a big favor to even take your call. Her personality is somewhere between disgruntled lunch lady and tow truck company receptionist. Must be a relative of the owner. Anyone else would have been bounced ages ago. That coupled with the fact I couldn't get a call back about scheduling an install because they just plain forgot about me made me take my business where it may be appreciated. I figured if this is the type of service I could expect when trying to give them my money how are they going to act if there is an issue? read more

We scheduled a service call and were able to get someone to arrive within 45 minutes of our call. John serviced our furnace and humidifer and fixed a couple of problems. His experience helped him isolate the problems quickly and resolve them. He did a great job. We're happy with Stephens, based on this, our first experience with them. read more

Called early in the morning because we noticed that our basement utility sink was backed up. They were able to get out to fix it within 2 hours. The technician was considerate, efficient, and even shared some tips to prevent future issues. Highly recommended. read more

About 14 months ago, we had this company come out as water was coming up from out floor drain in the laundry room. The plumber who came out was very nice and worked very hard to find the problem. He rodded out the main line through the cleanout, easily accessed in the garage. He said his repair should easily last us 3-5 YEARS, Well, 14 months later and it's happening again. I called the company only to find out that while our plumber said his repair would last a few years, THE COMPANY ONLY WARRANTIES THEIR WORK FOR 30 DAYS! Out of principle, I will NOT have them back, only to possibly go through this AGAIN next year! I cannot, in good conscience, pay them to "try to" fix it again for another $375 now, and possibly again next year!!! Never had this problem with ABC, so they'll come out to correct this companies shoddy work. read more

The individuals that work here are rude and unprofessional. The manner in which they speak to their customer is absolutely terrible. They speak to you with an attitude and act as if you are inconveniencing them. Do yourself a favor and find another plumber. I was also told that "they don't have time for me" which was beyond rude. read more

Quick responsive service. Rich did great job in clearing sewer stack. Thanks so much.

Excellent service from Stephen's plumbing today for a kitchen sink and bathroom toilet problem. Called this morning and they were here within a couple of hours. Jason provided Excellent, efficient and professional service!! Will definitely call them again!! read more

Been a client for over 25 years. They again came to my assistance recently when my hot water heater went out causing a mess. Brian performed the install and restored service in a very reasonable time. Additionally, their price was more than reasonable for the urgency and scope of services. Great service and good employees who are competent, consistent and reliable! read more

Our neighbor recommended Kelly because we were having some big issues that none of our handymen could fix. He was terrific! Very professional, nice and fixed everything in no time at all. Plumbers are so expensive, but we will definitely call Kelly again next time we have any bigger issues. read more